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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 147358 Views
  • 32 replies
  • 8 likes
  • 147358 Views
  • 32 replies
  • 8 likes

No Links via email

I have recently joined Premium Family My daughter was getting spotify streaming nly before. I have sent her an email to join the family plan, but a couple of hours have passed and she still not got the email. She shows on my family settign as sent, b...

  • Casual Listener
  • I have recently joined Premium Family   My daughter was getting spotify streaming nly before.   I have sent her an email to join the family plan, but a couple of hours have passed and s...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Nao consigo convidar minha mulher

Estou enviando o convite para minha mulher sobre o spotify familia e nao consigo validar, diz que os dados está invalido. Eu já tentei os 3 endereços que morei e nenhum passar, como deve proceder ?

  • Newbie
  • Estou enviando o convite para minha mulher sobre o spotify familia e nao consigo validar, diz que os dados está invalido.   Eu já tentei os 3 endereços que morei e nenhum passar, como deve pro...
  • Bittencourt
  • Spotify Star
  • 2308 Views
  • 3 replies
  • 0 likes
  • 2308 Views
  • 3 replies
  • 0 likes

My Family members are unable to accept my invitation

I have sent an invitation to my wife and she has been unable to accept my invitation. She gets the message "\\3 - Oops something went wrong, please try again."

  • Newbie
  • I have sent an invitation to my wife and she has been unable to accept my invitation.   She gets the message   "\\3 - Oops something went wrong, please try again."
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family multiple addresses

HiAnyone know if Spotify Family works with multiple addresses (and multiple IP adresses)?My kids live with their mother every other week and I am curious of Spotify Family only works while they are physically at my house (and IP address)Can anyone he...

  • Newbie
  • Hi Anyone know if Spotify Family works with multiple addresses (and multiple IP adresses)? My kids live with their mother every other week and I am curious of Spotify Family only works while they a...
  • Maxim
  • Spotify Star
  • 986 Views
  • 1 replies
  • 0 likes
  • 986 Views
  • 1 replies
  • 0 likes

Passar de Premium individual para premium familiar

Tenho um plano premium individual, pago adiantado até janeiro de 2018, mas quero migrar para o familiar, terei que pagar o valor cheio da migração, ou serei cobrado apenas pela diferenca?

  • Newbie
  • Tenho um plano premium individual, pago adiantado até janeiro de 2018, mas quero migrar para o familiar, terei que pagar o valor cheio da migração, ou serei cobrado apenas pela diferenca?
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Solved!! F

F

  • Casual Listener
  • F
  • blue_eagle117
  • Casual Listener
  • 503 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 503 Views
  • 7 replies
  • 0 likes

Discount Family !

Hey friends, I would like to ask for help....I accepted invitation for Family account, but I filled wrong adress, cause I changeg my place few weeks ago and I didnt realize, its needed to fill the same adress like others of our family account. They h...

  • Casual Listener
  • Hey friends, I would like to ask for help....I accepted invitation for Family account, but I filled wrong adress, cause I changeg my place few weeks ago and I didnt realize, its needed to fill the s...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! I can't add a family member

I sign in Family Premium and can't add a family member. For several days, a blank page opens - all black with white rectangle at top.

  • Casual Listener
  • I sign in Family Premium and can't add a family member. For several days, a blank page opens - all black with white rectangle at top.
  • Nico
  • Community Legend
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Solved!! Streaming stops when an other family member start listening

HiWhen listening on my android the streaming cuts when some one else in the family starts playing. It specially occours when they starts playing in our house where we have Sonos. Yes we have Premium Family at this date with three personal accounts. O...

  • Regular
  • Hi When listening on my android the streaming cuts when some one else in the family starts playing. It specially occours when they starts playing in our house where we have Sonos. Yes we have P...
  • Matsjer
  • Regular
  • 3479 Views
  • 7 replies
  • 0 likes
  • 3479 Views
  • 7 replies
  • 0 likes

I´m not receiving the email to accept my invitation of the family plan

The principal user invite me to join to the family plan, but I´m not receiving any email, does any one knows what is happening, we tried to change the email but is not working. Thank for your help

  • Casual Listener
  • The principal user invite me to join to the family plan, but I´m not receiving any email, does any one knows what is happening, we tried to change the email but is not working. Thank for your help
  • J0eBens0n
  • Casual Listener
  • 477 Views
  • 5 replies
  • 2 likes
  • 477 Views
  • 5 replies
  • 2 likes

everyone from my family account got kicked out

everyone from my family premium account got removed today even though they had all verified their address when prompted. my subscription just got renewed yesterday so now im having to pay for a family premium account when im the only one who is able ...

  • Visitor
  • everyone from my family premium account got removed today even though they had all verified their address when prompted.  my subscription just got renewed yesterday so now im having to pay f...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

My roomates got kicked out of my family plan.

This seems to be a re-occuring problem but I have a family plan with my roomates and most of them got kicked out because Spotify was "unable to verify their address". I re-invited them and I can see the requests pending, but they get an error code. W...

  • Newbie
  • This seems to be a re-occuring problem but I have a family plan with my roomates and most of them got kicked out because Spotify was "unable to verify their address". I re-invited them and I c...
  • 193 Views
  • 0 replies
  • 0 likes
  • Family Plan
  • 193 Views
  • 0 replies
  • 0 likes

Mi cuenta de Spotify canceló la suscripción premium sin avisar

Tengo un problema, lo que sucede es que mi cuenta de Spotify estaba vinculada a otra con un plan familiar premium y el día de hoy se había cancelado dicho plan sin que lo hubiésemos cancelado nosotros, entonces ahora no se puede ingresar de nuevo, me...

  • Newbie
  • Tengo un problema, lo que sucede es que mi cuenta de Spotify estaba vinculada a otra con un plan familiar premium y el día de hoy se había cancelado dicho plan sin que lo hubiésemos cancelado nosotro...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Family Premium members disapeared!

Hey, a week ago I recieved a email saying that my family members had to confirm our adress in order to keep in my acount. We all confirmed and turned out that some of them simply disapeared from my acount!!! So i tryed to put them back now and it is ...

  • Regular
  • Hey, a week ago I recieved a email saying that my family members had to confirm our adress in order to keep in my acount. We all confirmed and turned out that some of them simply disapeared from my a...
  • 111 Views
  • 0 replies
  • 1 likes
  • 111 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Family

We live in a student house with 15 other people. Our plan was working normally, and we were suddenly notified that the addresses did not match and we needed to update. We update and still can not. Could you check, please?

  • Newbie
  • We live in a student house with 15 other people. Our plan was working normally, and we were suddenly notified that the addresses did not match and we needed to update. We update and still can not. Co...
  • MaríaCamila
  • Roadie
  • 248 Views
  • 2 replies
  • 0 likes
  • 248 Views
  • 2 replies
  • 0 likes

Problemas no convite do plano famíliar.

Já enviei convite diversas vezes para meus filhos, porém eles não recebem o email para aceitar. O que está acontecendo?

  • Newbie
  • Já enviei convite diversas vezes para meus filhos, porém eles não recebem o email para aceitar. O que está acontecendo?
  • 101 Views
  • 0 replies
  • 0 likes
  • 101 Views
  • 0 replies
  • 0 likes

No puedo unirme a un plan familiar

Cuando acepto la invitación al Plan Familiar de mis compañeros de domicilio, me manda directamente a un plan familiar dondé yo soy el adminitrador que he creado por equivocación. ¿Como puedo hacer para acceder al plan de mis compañeros y salirme del ...

  • Newbie
  • Cuando acepto la invitación al Plan Familiar de mis compañeros de domicilio, me manda directamente a un plan familiar dondé yo soy el adminitrador que he creado por equivocación. ¿Como puedo hacer pa...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution estoy afiliada al plan familiar de mi hijo ,ahora no puedo entrar me dice que quiero el plan premiun

Le cobran a mi hijo 30.12 mensual y ya no podemos utilizar este supuestamente buen plan familiar,solo puede entrar el ,comoo si fuera un plan personal,a los otros mienbros de la familia no nos da obsion y cuando entro en mi cuenta es el spotify clasi...

  • Newbie
  • Le cobran a mi hijo 30.12 mensual y ya no podemos utilizar este supuestamente buen plan familiar,solo puede entrar el ,comoo si fuera un plan personal,a los otros mienbros de la familia no nos da obs...
  • MaríaCamila
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes