Premium Family

[reyhannurciv-tr]

hello, me and my family are moving a lot in the country and the problem is i dont remember which address i used while signing up for family spotify. Is there a chance for me to learn about the address i used? 

because suddenly my parenta got out of the packet and i can’t sign them back 

thanks for your help

[Bittencourt]

Hi @reyhannurciv-tr, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!