Premium family not upgrading

LisaWesterlund · 2017-12-25

I have upgraded to Premium family through an external provider but this upgrade has not been carried through on my account. How can I solve this? The xternal provider says that they have sent the request to Spotify and that it is Spotify that needs to updrage the plan. Thank you for your help! /Lisa

Maxim · 2017-12-25

Hey @LisaWesterlund,

As far as I know, Premium for Family is currently only available directly via https://spotify.com/family.

What's the name of the 'external provider'?

Let me know.

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LisaWesterlund · 2017-12-25

Hi,
It is a swedish phone operator, Telia.

Maxim · 2017-12-25

I'd recommend reaching out to Telia so they can take another look at this issue 🙂

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