Premium for Family and Hulu

[NOLAgrrrl]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I just changed plans from Premium to Premium for Family.  I also had my Hulu account linked.  I just discovered that I no longer have access to Hulu and my Hulu subscription has been cancelled.  Is this because I upgraded to Family?  If so, is there a way to get Hulu with Family Premium?  If not, why was I not notified or made aware that this would happen?

[Billy-J]

Hey @NOLAgrrrl, thanks for reaching out!

The Premium for Family plan does not include Hulu, and you won't be able to include Hulu into a Premium for Family plan. This is why you lost your Hulu access when you upgraded from Premium to Premium for Family.

When you upgrade your subscription, you should've gotten an email confirmation regarding the change - but not mentioning Hulu, since Premium for Family doesn't offer this.

For more info on Premium for Family, check out this page.

I hope this helps. Let me know if you have any more questions 🙂