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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82644 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63332 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198669 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29986 Views
44 replies
4 likes
PlanPremium familiaCountryBRASILDeviceSamsung galaxy S10 Plus Operating SystemAndroid 10 My Question or IssueNao consigo atualizad a forma de pagamento, a página simplesmente não carrega, já ate cancelei meu plano premium e mesmo assim, tentando abri...
Plan Premium familia Country BRASIL Device Samsung galaxy S10 Plus Operating System Android 10 My Question or Issue Nao consigo atualizad a forma de pagamento, a página s...
Roadie
649 Views
1 replies
1 likes
PlanFamily PremiumCountryUSADeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueI ask Google Assistant to play a specific song on Spotify and she comes back with "This feature is only for Premium Subscribers" yet that's exactly what...
Plan Family Premium Country USA Device Google Pixel 4 XL Operating System Android 11 My Question or Issue I ask Google Assistant to play a specific song on Spotify and she comes b...
Music Fan
860 Views
1 replies
0 likes
PlanPremium FamilyCountryUSADeviceiPhone 6S Plus and ThinkPadOperating SystemiOS 11 and Windows 10 My Question or IssueI currently pay for Spotify Family, but it is just my partner and I. I would like to switch to Spotify Premium Duo without having t...
Plan Premium Family Country USA Device iPhone 6S Plus and ThinkPad Operating System iOS 11 and Windows 10 My Question or Issue I currently pay for Spotify Family, but it is just my p...
Casual Listener
683 Views
2 replies
0 likes
I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to access foreign websites and Taiwan is the fastest location)- My credit car...
I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to ac...
Spotify Legend
1981 Views
10 replies
0 likes
Hi there, please tell me how to rejoin as a family member after smartphone reset and fresh installation. Which credentials are needed? How not to lose playlists etc of this member account? I couldn't find a hint in the app nor on the Spotify account ...
Hi there, please tell me how to rejoin as a family member after smartphone reset and fresh installation. Which credentials are needed? How not to lose playlists etc of this member account? I...
Spotify Legend
437 Views
1 replies
0 likes
If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?
If I subscribe to the Spotify Premium Family plan, can my family members (who live in a different country) get access through my membership?
Casual Listener
1766 Views
3 replies
0 likes
Hi I've got a 6 months Spotify Premium Service gift card and currently I have a family plan. Is this card eligible for family plan or is it for single premium use only. It's valued at $72. Thanks. Regards,
Hi I've got a 6 months Spotify Premium Service gift card and currently I have a family plan. Is this card eligible for family plan or is it for single premium use only. It's v...
Spotify Star
705 Views
1 replies
0 likes
PlanPremiumCountryItaly My Question or IssueI bought a Gift Card in Italy, at LOTTOMATICA, 120€!!! I thought i coud have used it to pay all my year of family substcription but... i cannot redeem the code!! I'm very upset because it is not just few eu...
Plan Premium Country Italy My Question or Issue I bought a Gift Card in Italy, at LOTTOMATICA, 120€!!! I thought i coud have used it to pay all my year of family substcription but... i c...
Spotify Star
778 Views
1 replies
0 likes
Je me suis abonné a spotify famille avec un carte bancaire française mais je réside en Belgique Mon compte est donc français, le problème est que quand je souhaite ajouter des membres de ma famille, en ayant indiqué mon adresse belge je reçois un mes...
Je me suis abonné a spotify famille avec un carte bancaire française mais je réside en Belgique Mon compte est donc français, le problème est que quand je souhaite ajouter des membres de ma fa...
Spotify Star
1493 Views
5 replies
0 likes
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We couldn't add you to the Family plan as your account needs to be based...
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We c...
Casual Listener
4547 Views
3 replies
0 likes
PlanFree/Family PremiumCountryTurkeyWe’ve been using my brother’s family premium. Then he didn’t pay it, we kicked out from plan. I bought a family plan invited my sister but it said “you can’t join someones plan in 12 months”. Does she have to pay h...
Plan Free/Family Premium Country Turkey We’ve been using my brother’s family premium. Then he didn’t pay it, we kicked out from plan. I bought a family plan invited my sister but it said “y...
Spotify Star
13087 Views
1 replies
2 likes
My Question or IssueWe have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to delete the other 1 student and 2 free accounts? Or can the ...
My Question or Issue We have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to d...
Community Legend
726 Views
1 replies
0 likes
PlanPremium - FamilyCountryUSADeviceSamsung Galaxy Note8Operating SystemWindows 10 My Question or IssueJust added a premium family subscription to this account.Sent my wife the invite, when she's attempting to add her account it's giving an error sta...
Plan Premium - Family Country USA Device Samsung Galaxy Note8 Operating System Windows 10 My Question or Issue Just added a premium family subscription to this account. Sent my w...
Spotify Star
585 Views
1 replies
0 likes
I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the system does not recognize our addresses as being the same, a...
I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the s...
Visitor
8245 Views
11 replies
2 likes
Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music it disconnect my music to play her i hate that, i ju...
Whats the story with that family premium like.?? I add my little one in to my google home and they are blaming Spotify that is your rules she can play her own music every time she ask to play music i...
Composer
657 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceGigaset S270Operating System Android Oreo My Question or IssueHi. I use Spotify Premium Family. For my son I installed Spotify Kids. We also use Family Link. We managed to stop the device to a certain time. Unfortunatel...
Plan Premium Country Germany Device Gigaset S270 Operating System Android Oreo My Question or Issue Hi. I use Spotify Premium Family. For my son I installed Spotify Kids....
Spotify Star
1698 Views
1 replies
0 likes
PlanPremium FamilyCountryIsle of ManDevice(iPhone 7 plus)Operating System(IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I had already been charged for the month of August for my subscription in which is a fam...
Plan Premium Family Country Isle of Man Device (iPhone 7 plus) Operating System (IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I h...
Roadie
411 Views
1 replies
0 likes
PlanPremium FamilyCountry I originally created a Spotify account in France. I am currently in the US with my family Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI...
Plan Premium Family Country I originally created a Spotify account in France. I am currently in the US with my family Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
Regular
1524 Views
10 replies
0 likes
i dont know why i have been removed from premium family my problem is i cant join another premium family for 12 month someone help me please.
i dont know why i have been removed from premium family my problem is i cant join another premium family for 12 month someone help me please.
Spotify Star
2823 Views
5 replies
1 likes
PlanPremium FamilyCountryUK DeviceWeb and Samsung Galaxy J5Operating SystemAndroid My Question or IssueSent a link to a family member to join the Family Premium Plan. They can follow the link and find their address, but when trying to confirm, they g...
Plan Premium Family Country UK Device Web and Samsung Galaxy J5 Operating System Android My Question or Issue Sent a link to a family member to join the Family Premium Plan....
Moderator
3336 Views
7 replies
1 likes
