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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179473 Views

32 replies

9 likes

  • 179473 Views
  • 32 replies
  • 9 likes

Superuser Contribution Why are strangers appearing in my family account?

I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?

Newbie

I logged into my family account and noticed two slots taken by strangers. My account does not look compromised. Is this a known issue?

herlich

Casual Listener

2367 Views

4 replies

0 likes

  • 2367 Views
  • 4 replies
  • 0 likes

Problem verifing home address for Family plan

PlanFree/PremiumCountryUKDeviceAndriod, ChromebookOperating SystemAndroid and Chrome My Question or IssueI have received an email to verify my address for Family Plan - random spot check. It keeps offering me the wrong address and there is no way to ...

Visitor

  Plan Free/Premium Country UK Device Andriod, Chromebook Operating System Android and Chrome   My Question or Issue I have received an email to verify my address for Family P...

Luan

Spotify Star

948 Views

1 replies

1 likes

Premium for Family
  • 948 Views
  • 1 replies
  • 1 likes

Family access for my daughter

PlanPremium FamilyCountryFrance My Question or IssueI deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?

Casual Listener

Plan Premium Family Country France   My Question or Issue I deleted by mistake my daughter from my family account and now I can't add her back into our family. Can this be resolved?  

Billy-J

Spotify Star

969 Views

3 replies

0 likes

Premium for Family
  • 969 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm the only one on my Family Mix, despite others being on the same plan

PlanFamily PlanCountryU.S.ADevice(Samsung Galaxy S7 Edge)Operating System My Question or IssueMy family and I have been under the same family plan for years now. For most of that time, the "Family Mix" playlist has worked fine and showed what we've a...

Newbie

Plan Family Plan Country U.S.A Device (Samsung Galaxy S7 Edge) Operating System     My Question or Issue My family and I have been under the same family plan for years now. For m...

Alex

Spotify Legend

1151 Views

1 replies

0 likes

Premium for Family
  • 1151 Views
  • 1 replies
  • 0 likes

Family account

We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all lost than?

Visitor

We want to have a family acc but already have a premium acc by a partner. We have to end the premium acc but will the playlists and the same music be avalaible on the new family acc? Or is it all l...

Billy-J

Spotify Star

1609 Views

1 replies

0 likes

Premium for Family
  • 1609 Views
  • 1 replies
  • 0 likes

can't change subscription

PlanPremium for StudentCountryID DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueHi, I'm currently want to buy 6 month family premium plan, and I'm still in student premium. do I have to cancel the student plan subscriptio...

Casual Listener

Plan Premium for Student Country ID   Device Sony Xperia XZ Premium Operating System Android Pie   My Question or Issue Hi, I'm currently want to buy 6 month family premium p...

Billy-J

Spotify Star

1856 Views

3 replies

0 likes

Premium for Family
  • 1856 Views
  • 3 replies
  • 0 likes

Studying abroad for 5 months with the Premium Family

We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working perfectly for the past two months but it doesn't work ...

Visitor

We have a Premium Family subscribtion and my address is indeed in Switzerland in my family house. However, due to my studies I am spending 5 months in the Netherlands. My spotify has been working p...

Maxim

Spotify Star

1274 Views

1 replies

0 likes

Premium for Family
  • 1274 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Removing Explicit Content for my plan members

As the plan manager, I keep removing the Explicit Content for each of my plan members (in the account on my desktop), but there is one member who is able to keep turning it on again on his iPhone. When I go into settings in the app, I make sure the E...

Regular

As the plan manager, I keep removing the Explicit Content for each of my plan members (in the account on my desktop), but there is one member who is able to keep turning it on again on his iPhon...

Alex

Spotify Legend

10789 Views

11 replies

0 likes

Premium for Family
  • 10789 Views
  • 11 replies
  • 0 likes

Superuser Contribution "It looks like you’re trying to join Duo from a different country"

PlanDuo PremiumCountryGermanyDeviceiPhone SE2Operating System My Question or IssueI have premium duo and I wish to add my significant other to my premium duo but the screenshot error keeps appearing after I input the address. I have tried it with a d...

Visitor

Plan Duo Premium Country Germany Device iPhone SE2 Operating System     My Question or Issue I have premium duo and I wish to add my significant other to my premium duo but the sc...

Mihail

Spotify Legend

1644 Views

2 replies

0 likes

Premium for Family
  • 1644 Views
  • 2 replies
  • 0 likes

Converting by individual family member from another service

Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family to Spotify without each getting the others' music. I t...

Visitor

Hi - I have a premium Deezer family account and I just opened up a premium Spotify family one and I would like to know how each of our family members can move their music lists from Deezer family t...

Billy-J

Spotify Star

2299 Views

1 replies

1 likes

Premium for Family
  • 2299 Views
  • 1 replies
  • 1 likes

Unable to login on Firestick

Spotify not working (login does nothing - all methods) on Firestick. Unable to use Spotify since Sunday 18 Oct 2020. Appears to work on other platforms (e.g. Android). Problems raised two years ago are now getting additional comments reported in the ...

Newbie

...aised two years ago are now getting additional comments reported in the past few days, but no response so far. Please address this!   Plan Family premium Country UK Device Firestick O...

Billy-J

Spotify Star

1099 Views

1 replies

0 likes

Premium for Family
  • 1099 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issues with adding my daughter

I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter. - I live in China. - My VPN is on Taiwan (Why? Because you need a VPN in China to access foreign websites and Taiwan is the fastest location)- My credit car...

Regular

I have Spotify Premium and I already added my wife and my son. Now I want to add my daughter.   - I live in China.  - My VPN is on Taiwan (Why? Because you need a VPN in China to ac...

Mihail

Spotify Legend

1756 Views

10 replies

0 likes

Premium for Family
  • 1756 Views
  • 10 replies
  • 0 likes

Can't turn explicit content back on

Family PlanUSADevice: Macbook AirOperating System: OSX 10.14.16 MojaveMy Question or Issue While on my computer and logged in to my plan manager account, I recently turning on the explicit content filter (turned on "remove explicit content) for my da...

Visitor

Family Plan USA Device: Macbook Air Operating System: OSX 10.14.16 Mojave My Question or Issue   While on my computer and logged in to my plan manager account, I recently turning on t...

1081 Views

0 replies

0 likes

Premium for Family
  • 1081 Views
  • 0 replies
  • 0 likes

Family with Google Mini

Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes wrong" and music cannot be played.Does anyhow know how...

Visitor

Hello. I need support on the usage of spotify family with google mini. I had a free spotify account, then I joined the family account. When I try to play music from my Google Mini "something goes w...

Billy-J

Spotify Star

838 Views

1 replies

0 likes

Premium for Family
  • 838 Views
  • 1 replies
  • 0 likes

Travelling for two months but have Spotify duo

PlanDuo PremiumCountryUK My Question or IssueI am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do I prove my address and not get my plan cancelled/suspended?

Visitor

Plan Duo Premium Country UK   My Question or Issue I am paying for and living at the same address as the person I have the duo account with but am travelling abroad for two months. How do ...

Billy-J

Spotify Star

1956 Views

1 replies

0 likes

Premium for Family
  • 1956 Views
  • 1 replies
  • 0 likes

Family Premium Address Can't Found

PlanPremium CountryPhilippines My Question or IssueI already have 3 family members on my family subscription and planning to add one more, when I'm searching for the address, I can't find it. I've tried several ways but still it won't find the correc...

Newbie

Plan Premium   Country Philippines   My Question or Issue I already have 3 family members on my family subscription and planning to add one more, when I'm searching for the a...

Maxim

Spotify Star

1031 Views

1 replies

1 likes

Premium for Family
  • 1031 Views
  • 1 replies
  • 1 likes

I created a new family profile to change the admin but now some members can't join

PlanFree/PremiumCountryPortugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manager since I was the one who was handling the billing anyway. The issue is: s...

Visitor

Plan Free/Premium Country Portugal   Hello everyone,   We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manag...

Billy-J

Spotify Star

1574 Views

2 replies

0 likes

Premium for Family
  • 1574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Address matching issue

I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is from another country? Please help this is frustrating has be...

Visitor

  I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is f...

Elena

Moderator

1139 Views

3 replies

1 likes

Premium for Family
  • 1139 Views
  • 3 replies
  • 1 likes

Superuser Contribution Switched families and now I can't join new family mix

PlanPremium for FamilyCountryUSADeviceGalaxy S8, ASUS desktop computerOperating SystemWindows 10, Android Pie My Question or IssueI changed from one family to another (from my immediate family's plan to a plan for my boyfriend and I). I was previousl...

Newbie

Plan Premium for Family Country USA Device Galaxy S8, ASUS desktop computer Operating System Windows 10, Android Pie   My Question or Issue I changed from one family to another (from m...

Mihail

Spotify Legend

2918 Views

9 replies

1 likes

Premium for Family
  • 2918 Views
  • 9 replies
  • 1 likes

Solved!! Same address problem. Cant add my brother.

PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.

Casual Listener

Plan Premium Country Poland   Device Huawei p30 Operating System (iOS)    My Question or Issue I Cant add my brother to the Family plan. With no problems i add my wife, b...

Billy-J

Spotify Star

1486 Views

3 replies

0 likes

Premium for Family
  • 1486 Views
  • 3 replies
  • 0 likes