Premium for family

[abcd12344]

We got logged out and it said "we couldn't verify your account" even though we've paid for premium Spotify changed our accounts to Spotify free. How do we get premium back?

[feelikeastrangr]

Hi there @abcd12344, some helpful links for you to troubleshoot this one:

• Subscribed but not getting Premium

• Spotify Family Q&A

Let us know how you get on!

[abcd12344]

Hi,
It didn't work either, thanks anyway. I still don't know how to get it back:/

[feelikeastrangr]

Shoot, ok. Can you please collect the following info about your player and then we'll direct you to the Contact Form so you can speak with someone at Spotify directly:

• Spotify app version
• Account type (Free/Premium)
• Device and operating system (e.g. MacBook Air, 10.10 OSX)
• Any screenshots that help explain the issue