Premium for family

[selvaandrea61]

I am a part of a family subscribtion since last month, but this month suddenly my acc got deleted from the subscribtion so the owner had to re-invite me. but when i have written the right info, it is said that i couldn't get into the subscribtion. every single info i've written is right, but i still can't get into the package. what should i do?

[Aimee_T]

Hi @selvaandrea61, welcome to the Spotify Community!

It looks like you were removed from the Premium for Family plan because they weren't able to verify your account based on the information you provided.

All members of a Premium for Family plan must reside at the same physical address as mentioned in our T&Cs: https://www.spotify.com/legal/family-plan/. If you feel you've been wrongly removed from the Premium for Family plan because all family members reside at the same physical address, let us know!

Take care 🙂