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Forum Posts

cortaram um membro da minha familia

Minha prima, que reside comigo foi incluida no meu plano familiar, e do nada cortaram ela, ela tenta entrar novamente, aparece que ela entrou mas logo em cima um aviso em vermelho dizendo que ela nao pode entrar no meu plano, o que pode ser?

Newbie

Minha prima, que reside comigo foi incluida no meu plano familiar, e do nada cortaram ela, ela tenta entrar novamente, aparece que ela entrou mas logo em cima um aviso em vermelho dizendo que ela nao...

Bittencourt

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Paguei mas nao esta liberado meu Spotify Premium

Tenho uma conta Premium Familiar , ja enviei convites para meus filhos e esposa , eles ja aceitarem , porem nao ha campo no convite para colocarmos o codigo enviado.Como colocar o codigo enviado por email ? Como resolver este problema ?

Newbie

Tenho uma conta Premium Familiar , ja enviei convites para meus filhos e esposa , eles ja aceitarem , porem nao  ha campo no convite para colocarmos o codigo enviado.Como colocar o cod...

Bittencourt

Spotify Star

563 Views

1 replies

0 likes

  • 563 Views
  • 1 replies
  • 0 likes

Alles ist weg

Hi ich wollte heute Morgen Musik hoeren, doch mein Passwort ging nicht. Ich hab das Passwort zurueckgesetzt und jetzt sind alle Playlisten und Familienmitglieder weg. Was kann das sein? Wie bekomme ich die Listen wieder zurueck? Danke und viele Grues...

Newbie

Hi ich wollte heute Morgen Musik hoeren, doch mein Passwort ging nicht. Ich hab das Passwort zurueckgesetzt und jetzt sind alle Playlisten und Familienmitglieder weg. Was kann das sein? Wie bekomme i...

Luke

Spotify Star

416 Views

1 replies

0 likes

Other
  • 416 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify familie

Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?

Newbie

Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?

angelsmin

Newbie

1278 Views

5 replies

0 likes

  • 1278 Views
  • 5 replies
  • 0 likes

Solved!! Premium to Family

Hello all I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?

Visitor

Hello all  I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?    

Maxim

Spotify Star

379 Views

1 replies

0 likes

  • 379 Views
  • 1 replies
  • 0 likes

unsuitable documents even if they are

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

Newbie

the documents I present for the request are accredited, I attend a music institute, but sheerId tells me that they are not suitable due to the presence of hand-written letters. what do I do?

Maxim

Spotify Star

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Family sharing with my friends

Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?

Visitor

Can I use family discount with my friends? How does spotify know that I am sharing with my friends not my family if we all write the same adress?

Maxim

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Family premium broken link (IL)

Hello,I heard that spotify started to service users in israel since today.I want to get the family premium deal but the link https://www.spotify.com/il/family/sends me to a broken link.any help? thanks,niv.

Newbie

Hello, I heard that spotify started to service users in israel since today. I want to get the family premium deal but the link https://www.spotify.com/il/family/ sends me to a broken link. any h...

Maxim

Spotify Star

540 Views

1 replies

2 likes

  • 540 Views
  • 1 replies
  • 2 likes

Unable to add a family member.

I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account. Is there another way I can add them?

Newbie

I send an invite to my family member, when that person accepts the invitation, it proceeds to go to the main account page and does not allow that person to sign up for their own account.  Is t...

Maxim

Spotify Star

475 Views

3 replies

0 likes

  • 475 Views
  • 3 replies
  • 0 likes

Premium account - paying problem

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thanks in advance!

Newbie

Hello guys.Recently Spotify came in Romania also and I want to pay for it,like many others.Now,my credit card is not working,because it is a romanian credit card.Is there a resolution for this? Thank...

neoEZ

Regular

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

ogrenciligimin dogrulanmasi ama premium olmamam

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi tekrar denedim ama satin almayi tamamla halen calism...

Regular

sorunum ogrenciligimin onaylanmasi fakat yollanan mailde satin almayi tamamla dedigimde sayfanin cikmamasi. sizin anlattiginiz sekilde her adimi eksiksiz uyguladim gizli pencerede baglantiyi acmayi t...

427 Views

0 replies

0 likes

Student
turkish
turkiye
  • 427 Views
  • 0 replies
  • 0 likes

MALDITOS LADRONES

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

Newbie

Hice el pinche pago de 6.00 balboas para el premiun y no me salio nada yo ah vamos a darle de nuevo y la tarjeta ya no tenia el dinero osea me robaron y no me dieron el premiun putos ladrones

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Solved!! DEVICES.

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

Newbie

Hello. I'm part of a spotify premium for family subscription, how many devices can I sign in with my username?

merlanit0

Newbie

579 Views

1 replies

0 likes

devices
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution premiun for family account problems

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help please.

Casual Listener

The account holder can not acces to the subcription menu and also she is no longer a premiun family plan member. We can change the payment method, we are totally block about this. we need some help p...

Reynaldo2

Casual Listener

506 Views

3 replies

0 likes

  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Quitaron mis cuentas del plan familiar a pesar de que si vivimos en el mismo domicilio

Buenas, quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto? Si no para cancelar el servicio

Newbie

Buenas,  quitaron dos cuentas de mi plan familiar a pesar de que vivimos en el mismo domicilio y no puedo volver a agregar, como se puede solucionar esto?  Si no para cancelar el servicio

VictorPatata99

Casual Listener

581 Views

2 replies

0 likes

  • 581 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't switch from premiun to family

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards.Any suggestions?

Regular

Just redeemed 4 gift cards and now i can not switch from premium to family plan, but first I downgraded family to free to redeem the cards. Any suggestions?

simfront

Regular

454 Views

2 replies

0 likes

  • 454 Views
  • 2 replies
  • 0 likes

Öğrenci indirimi sorunu

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata oldu sayfayı geri aldım ve tekrar kart bilgileri sa...

Newbie

Öğrenci indirimi ile Spotify premium üyeliğine geçiş yapmak için kart bilgilerimi girdim sonraki ekranda benden henüz para çekilmediğini sheerıd ekranına geçeceğimi yazdı. Ekrana geçiş yaparken hata ...

zeynepbeliktaay

Newbie

1025 Views

1 replies

0 likes

  • 1025 Views
  • 1 replies
  • 0 likes

Solved!! Duvida plano familia

Tenho uma duvida sobre o Plano familia.Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operadora local devido as facilidades de rede. Nesse caso, e...

Newbie

Tenho uma duvida sobre o Plano familia. Eu tenho o plano com a minha irma, e sou a titular de pagamento. Pretendo fazer uma viagem de ferias ao exterior e provavelmente troque o chip por uma operado...

Bittencourt

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

double payings

Hi there When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. Now we paid twice - what do we have to do to get one payment b...

Newbie

Hi there   When we changes from spotify free to family premium we had to give the credit card number AND the informations of my paypal account - even though we just wanted to pay by paypal. N...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes