Premium Family member getting Ads but should be Ad free

[H4g4kure]

Hello. I'm having the same issue here. I'm a member, but I'm getting ads. 

I see myself included in plan's members. 

[ribezaz]

Hey! @H4g4kure 

Usually, it is common for podcasts to have ads within the program, not on Spotify itself. Can you confirm if these ads appear between the songs or in podcast?

Cheers,

ribezaz

[Pattimauseth]

It has to do with confirming your address. The same thing happened to me. I didn’t read the message well as I was having connectivity problems with my car at the same time and thought I could come back to it.  I couldn’t and now have lost over 400 songs. They want me to pay for yet another account to save those songs. Can they seriously only give 7 days to verify then kick you out?