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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82664 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63357 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198695 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29989 Views
44 replies
4 likes
Hi, we've bought our kids alexa echo dots for their respective rooms, and we've just upgraded to the family plan in Spotify, so now we'd like to link the kids Spotify profiles to the Amazon kids profile. Not sure if this is something you can do or if...
Hi, we've bought our kids alexa echo dots for their respective rooms, and we've just upgraded to the family plan in Spotify, so now we'd like to link the kids Spotify profiles to the Amazon kids p...
Moderator
2557 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceiPhone XR, iPhone 16, PCOperating SystemiOS 18, Windows 10 My Question or IssueI own a duo plan but will be switching to a family plan. I’ve changed my address on my information, billing, and duo plan to match the family pl...
Plan Premium Country USA Device iPhone XR, iPhone 16, PC Operating System iOS 18, Windows 10 My Question or Issue I own a duo plan but will be switching to a family plan. I...
Spotify Star
647 Views
3 replies
0 likes
I cannot find the 3 dot button near my playlists
I cannot find the 3 dot button near my playlists
Spotify Star
212 Views
1 replies
0 likes
PlanPremiumCountryslovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. Now i read it’s an issue, so how can i pay for their family subscripti...
Plan Premium Country slovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. N...
Spotify Star
263 Views
1 replies
0 likes
Nose como aselo me pueden ayudat
Nose como aselo me pueden ayudat
Regular
339 Views
1 replies
0 likes
My Question or IssueHello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big listener. Can I remove myself as admin and switch to m...
My Question or Issue Hello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big l...
Spotify Star
254 Views
1 replies
0 likes
When he accepts the invitation, he is not asked to verify his address (same as mine).
When he accepts the invitation, he is not asked to verify his address (same as mine).
Spotify Star
168 Views
1 replies
0 likes
PlanPremiumeCountrygermany DeviceiPhone 11Operating SystemiOS 18 My Question or IssueHey I have an issue with adding my family to the plan. I write down the exact adress thats conected with my subscription, but it keeps telling me "you have to live o...
Plan Premiume Country germany Device iPhone 11 Operating System iOS 18 My Question or Issue Hey I have an issue with adding my family to the plan. I write down the exact a...
Spotify Star
235 Views
1 replies
0 likes
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the main/primary so they have access?
My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the m...
Spotify Star
2022 Views
3 replies
0 likes
My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is marked, and he’s litterally sitting next to us. Why doesn’...
My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is m...
Visitor
1560 Views
14 replies
0 likes
Hello everyone, I would like to remove my girlfriend from the Family subscription as we have split up. My question would be what happens to her account. Will her playlists etc. still be available or will they all be deleted? Best regards Gizmo
Hello everyone, I would like to remove my girlfriend from the Family subscription as we have split up. My question would be what happens to her account. Will her playlists etc. still be a...
Spotify Star
455 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceSamsung fold 4Operating System For the last week ive been getting adverts that i have to skip. They are not part of the podcasts im listening to and are seperate files. Why is this happening now and how do i contact s...
Plan Premium Country Australia Device Samsung fold 4 Operating System For the last week ive been getting adverts that i have to skip. They are not part of the podcasts im liste...
Spotify Star
427 Views
3 replies
2 likes
My wife and I lives under the same roof, why did she got thrown out of our family plan due to the address don't match?!
My wife and I lives under the same roof, why did she got thrown out of our family plan due to the address don't match?!
Spotify Star
336 Views
1 replies
0 likes
I did a pause of 2 month in family premium subscription But now I lost my spotify kid history (playlist and likes)Do I have to explain my kid it is lost forever ?
I did a pause of 2 month in family premium subscription But now I lost my spotify kid history (playlist and likes) Do I have to explain my kid it is lost forever ?
Spotify Star
251 Views
1 replies
0 likes
PlanPremiumCountryPLDeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Arylic and Moode Player based streamers around the house, which are hijacked by single spotify account. If one of the family members strea...
...ouse, which are hijacked by single spotify account. If one of the family members streams the music to specific device/speaker, this device is no longer available to other family members (all accounts w...
Casual Listener
918 Views
2 replies
0 likes
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome remains the same.
When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome r...
Newbie
404 Views
2 replies
0 likes
[removed sensitive info]
[removed sensitive info]
Spotify Star
240 Views
1 replies
0 likes
So I've just this week moved to the UK, previously I was in the US on a solo premium account, but now that I'm here I'm trying to join a family account with my fiance. However spotify won't let me change my region/country at all no matter what I try,...
So I've just this week moved to the UK, previously I was in the US on a solo premium account, but now that I'm here I'm trying to join a family account with my fiance. However spotify won't let me c...
Spotify Star
2665 Views
1 replies
0 likes
Hi Maxim,I'd like to do the very same thing as Kelly, only in Hungary. However, Spotify Kids is not available for this region, says Google Play. Is there anything that can be done, so my daughter stops ruining my listening experience? Thanks!
Hi Maxim, I'd like to do the very same thing as Kelly, only in Hungary. However, Spotify Kids is not available for this region, says Google Play. Is there anything that can be done, so my daughter s...
Casual Listener
700 Views
4 replies
0 likes
i have family plan and i sent a link to my brother. he entered our address but and i saw that it's the same address but it's still not working, we leave in the same house. i'm trying to find Spotify's support . please help me
i have family plan and i sent a link to my brother. he entered our address but and i saw that it's the same address but it's still not working, we leave in the same house. i'm trying to find S...
Newbie
1005 Views
2 replies
0 likes
