Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71562 Views
  • 32 replies
  • 4 likes
  • 71562 Views
  • 32 replies
  • 4 likes

Superuser Contribution Podcasts don't show up.

CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...

  • Visitor
  • CAN'T FIND PODCASTS! I just joined the  Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP!     Plan Family Premium Country B...
  • Jeremy
  • Moderator
  • 763 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 763 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not Eligible for Family Plan for no apparent reason

Plan CountryMalaysiaDevice Operating System My Question or IssueWe have used the family plan for about a year or so now through our Maxis mobile plan, but recent issues with Maxis made this option unavailable. We still wish to use Spotify Premium, so...

  • Visitor
  • Plan   Country Malaysia Device   Operating System     My Question or Issue We have used the family plan for about a year or so now through our Maxis mobile plan, but r...
  • Jeremy
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, you aren't eligible for that plan.

Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, why?

Farmifahmi_2-1618224988118.png
  • Visitor
  • Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, w...
  • Mihail
  • Spotify Legend
  • 1532 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1532 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Moderator
  • 1733 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1733 Views
  • 7 replies
  • 0 likes

Superuser Contribution Are there any plans to offer Spotify Kids in Austria

As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time soon - my kids love to listen to audibles and music bu...

  • Casual Listener
  • As a premium for family subscriber I would love to get the Kids app to be available also in Austria. For Germany it has been rolled out already and I would hope to get it for Austria too any time s...
  • anzthom
  • Casual Listener
  • 1742 Views
  • 12 replies
  • 9 likes
  • Premium for Family
  • 1742 Views
  • 12 replies
  • 9 likes

Missed to verify adress for family plan- Wait 12 month!?

My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. This cant be possible!? What can I do to get a new chan...

  • Newbie
  • My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. T...
  • OneByBoo
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts on alexa devices

PlanPremiumCountryIrelandDeviceDoesn't matter. Multiple os affected My Question or IssueHave 7 alexa devices. Also have a family plan with four users. Spotify connect cannot handle multiple logons (hello.this is the 21st century,just saying). Only on...

  • Gig Goer
  • Plan Premium Country Ireland Device Doesn't matter. Multiple os affected   My Question or Issue Have 7 alexa devices. Also have a family plan with four users. Spotify connect cannot h...
  • waces
  • Gig Goer
  • 601 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 601 Views
  • 4 replies
  • 1 likes

family plan 12 months possible?

is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022.we are using 1 month free for the first purchase.and i can see anything except monthly now

  • Visitor
  • is there any ways to purchase the family plan 12 months (or more than 1 month) at once?  overlapping the monthly would be nice too,  so the plan ends up on 2022. we are using 1 month f...
  • Luke
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution address verification is incorrect

PlanFree/PremiumCountryUS My Question or IssueAddress verification at first shows Street address. When select verify, this changes to Ave. That is not my legal address and is not correct. Please fix or allow me to manually type in my address if you r...

  • Visitor
  •   Plan Free/Premium Country US   My Question or Issue Address verification at first shows Street address.  When select verify, this changes to Ave.  That is not my legal ad...
  • Dian
  • Moderator
  • 426 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution The explicit filter is terrible

Plan: Premium FamilyCountry: USADevice: Any I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does nothing other than prevent them from playing a song already categorize...

-v4m_7pa12ewj_0-1617211410025.png -v4m_7pa12ewj_1-1617211420513.png
  • Casual Listener
  • Plan: Premium Family Country: USA Device: Any   I've enabled the explicit content filter on several of my kids' accounts (part of our family plan). However, this filter seemingly does n...
  • Jeremy
  • Moderator
  • 606 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 606 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wife can't join Family Premium

PlanPremium FamilyCountryPortugal DeviceAnyOperating SystemAny My Question or IssueI have a Family Plan with my brother in law and my wife in the same plan, we live in the same house. About a month ago I received an email for my brother to check his ...

  • Visitor
  • Plan Premium Family Country Portugal   Device Any Operating System Any   My Question or Issue I have a Family Plan with my brother in law and my wife in the same plan, we live i...
  • Jeremy
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 1 replies
  • 0 likes

"Popular with listeners of..." section of Home needs to be deleted!

The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications for me.)

  • Regular
  • The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications ...
  • p_gabrielle
  • Visitor
  • 331 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Expired Premium family invitation link

like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate my premium account, which deactivated also my family ...

  • Casual Listener
  • like the title says, the host of the premium family account sent me an invitation link, which worked. But i was always connected to my previous normal premium account, so i proceeded to deactivate m...
  • Eni
  • Moderator
  • 1300 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1300 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Address Verification Expired

PlanPremiumCountryUSA DeviceSamsungOperating SystemAndroid My Question or IssueMy partner did not verify our address in time and now when I send her an updated invite she is unable to validate. I pay for a family plan and my partner should be allowed...

  • Newbie
  • ...nvite she is unable to validate. I pay for a family plan and my partner should be allowed access. Help me figure out how to get her back on my plan please.
  • rexlapis
  • Casual Listener
  • 673 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 673 Views
  • 6 replies
  • 0 likes

Solved!! Not eligible for Family Plan

PlanPremium Family PlanCountryUZBEKISTANDeviceSamsung Galaxy Note 10+Operating SystemAndroidMy Question or IssueHi! As far as I know,spotify has recently became available in Uzbekistan and I wanted to get a family premium plan.However, only individua...

  • Casual Listener
  • Plan Premium Family Plan Country UZBEKISTAN Device Samsung Galaxy Note 10+ Operating System Android My Question or Issue Hi! As far as I know,spotify has recently became available in U...
  • SherXan
  • Casual Listener
  • 523 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 523 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Why I can't join to family account?

Hello, I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family. Hi try to invite me, but i see that message: You can’t join this planWe could...

  • Newbie
  • Hello,   I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family.  &n...
  • Alex
  • Moderator
  • 1260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1260 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop these advertisements in premium duo.

PlanPremiumCountrySouth Africa DeviceiPhone 11Operating Systemios 14.4 My Question or Issue How do I permanently remove these adverts. I pay to not have ads. What gives?  

9E52E2B3-41D8-441C-9D70-7FFB1E6113B4.png
  • Casual Listener
  • Plan Premium Country South Africa  Device iPhone 11 Operating System ios 14.4   My Question or Issue   How do I permanently remove these adverts. I pay to not have ads. What...
  • CarlosE
  • Moderator
  • 1287 Views
  • 4 replies
  • 3 likes
  • Premium for Family
  • 1287 Views
  • 4 replies
  • 3 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Not applicable
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • TreyAnastasio
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share Playlists with a Spotify Kids Account

PlanSpotify FamilyCountryGermanyDevicesamsung galaxy tab a7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi all i signed up for Spotify Family in Dezember.I did this because there should be a function where i can share playlists from my acc...

  • Regular
  • Plan Spotify Family Country Germany Device samsung galaxy tab a7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi all   i signed up for Spotify Family in D...
  • Eni
  • Moderator
  • 822 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 822 Views
  • 9 replies
  • 0 likes

Superuser Contribution Premium Family + Headspace.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been using headspace for some time, and I've noticed that premium plans can add headsp...

  • Newbie
  • ...ave been using headspace for some time, and I've noticed that premium plans can add headspace to tjeir plan. And that's an awesome idea! Unfortunately, Family plans can't... Please add this feature, s...
  • Alex
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes