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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130638 Views
  • 32 replies
  • 8 likes
  • 130638 Views
  • 32 replies
  • 8 likes

Solved!! Family plan address verification

I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help!

  • Casual Listener
  • I had 7 days ending today to verify my address for family plan premium, but I was out from home… now I am not able to verify and my account is set to free. Please help! 
  • wolffhelm
  • Casual Listener
  • 1001 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1001 Views
  • 7 replies
  • 0 likes

Superuser Contribution Hice un pago por pse para el plan familiar y no funciona la cuenta

Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.

  • Visitor
  • Relevante Soy de Colombia y compre spotify familiar se descontó el dinero, pero la cuenta aún sigue gratis y me aparece este mensaje Mantén esta ventana abierta mientras completamos tu solicitud.
  • Joonie305
  • Visitor
  • 190 Views
  • 3 replies
  • 1 likes
  • 190 Views
  • 3 replies
  • 1 likes

Why aren’t true crime podcasts marked explicit?

We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them? Why aren’t true crime podcasts (like rotten mango) explicit for violent content?

  • Visitor
  • We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them?   Why aren’t true crime podcasts (like rotten mango) explicit for violent content? &n...
  • ChooseAGoodUsername
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot play audiobooks on Connect speaker

I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out. All works fine for regular music songs.

  • Regular
  • I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out.  All works fine for ...
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 1 likes

Random recommended songs are being added to my playlist

I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.

  • Visitor
  • I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.
  • ChooseAGoodUsername
  • Roadie
  • 102 Views
  • 1 replies
  • 1 likes
  • 102 Views
  • 1 replies
  • 1 likes

How to view Family Plans Members email address?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor plan members that are part of my Family Premium plan - how do I see which email address w...

  • Visitor
  • ...lan members that are part of my Family Premium plan - how do I see which email address was used to set them up? This is needed to reset their password.  
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

How to get deal offered in email

email said I could try duo for two months. I have spotify app on my phone and a premium plan that I pay/manage through google play. I got an email asking if I wanted to try out duo. I would as I was considering family for my family but wasnt sure if ...

  • Visitor
  • ...as considering family for my family but wasnt sure if it would be everyone's cup of tea
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Can't Join Premium Family

PlanFree/PremiumCountry Device(Galaxy Z Flip 5)Operating System My Question or IssueIt has been exactly 12 months since I last joined another family plan (which was my husband's, joined last Dec 15, 2022). He ended the plan exactly on the same day th...

  • Newbie
  • Plan Free/Premium Country   Device (Galaxy Z Flip 5) Operating System     My Question or Issue It has been exactly 12 months since I last joined another family plan (which w...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple accounts on alexa devices

PlanPremiumCountryIrelandDeviceDoesn't matter. Multiple os affected My Question or IssueHave 7 alexa devices. Also have a family plan with four users. Spotify connect cannot handle multiple logons (hello.this is the 21st century,just saying). Only on...

  • Roadie
  • Plan Premium Country Ireland Device Doesn't matter. Multiple os affected   My Question or Issue Have 7 alexa devices. Also have a family plan with four users. Spotify connect cannot h...
  • waces
  • Roadie
  • 1583 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 1583 Views
  • 5 replies
  • 1 likes

Can't join Spotify Family.

PlanPremium DuoCountryPoland Device(iPhone 12 Pro Max, PC)Operating System(iOS 15.2, Windows 10) My Question or IssueFor some time now I've had Premium Duo plan that I used to share with my partner. However, we decided we want to change it to a Famil...

  • Visitor
  • ...lan that I used to share with my partner. However, we decided we want to change it to a Family plan with the rest of the family. My partner's sister created the Premium Family plan that she now manages....
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 1 likes

Swapping plan manager - Premium Duo

PlanPremium DuoCountryAustraliaI want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audiobooks.. We want to swap the plan manager to my account so I can listen t...

  • Newbie
  •   Plan Premium Duo Country Australia I want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audioboo...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 115 Views
  • 1 replies
  • 1 likes

Family plan - can children join the family plan that already have premium

Looking at getting the Premium Famiky Plan (Australia) my two children already have Premium - but was told they have to lose everything and go back to Free and then join (this was through online chat person at Spotify) But then in the write up about ...

  • Visitor
  • ...hat person at Spotify) But then in the write up about Famiky Plan it says if you already have Premium you can join the Family Plan. My original question was about when does it trigger to stop my c...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

Want to Leave the family plan briefly

I recently joined my family's premium without realising audiobooks are not available on this plan. I already had a premium account myself that only renewed two days ago. Is it possible to return to my already existing plan for the rest of the month a...

  • Visitor
  • I recently joined my family's premium without realising audiobooks are not available on this plan. I already had a premium account myself that only renewed two days ago. Is it possible to return to m...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will Spotify kids be available in Portugal?

Are there any plans to make Spotify kids available in Portugal? I can't seem to find any information for new countries. Even the English version would be enough to most Portuguese children.

  • Newbie
  • Are there any plans to make Spotify kids available in Portugal? I can't seem to find any information for new countries. Even the English version would be enough to most Portuguese children.
  • fabioolima
  • Visitor
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Family non riesco ad ascoltare in contemporanea

ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni.Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. Ora però se accedo al programma e lei sta ascoltando io non...

  • Newbie
  • ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni. Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. O...
  • MihailY
  • Moderator
  • 902 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 902 Views
  • 5 replies
  • 0 likes

Solved!! Can’t access family plan

PlanPremium family CountryPortugalDeviceSeveralOperating SystemAndroid My Question or IssueSeveral accounts of the my family plan disappeared without notice. After inviting they again, an error message appeared saying they couldn’t join the plan beca...

  • Newbie
  • Plan Premium family  Country Portugal Device Several Operating System Android   My Question or Issue Several accounts of the my family plan disappeared without notice. After i...
  • Maxim
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 1 replies
  • 0 likes

Listening on Multiple Devices

Plan - Spotify FamilyCountry - UKMy Question or IssueI have a Spotify Family Account and have 3 children, each with an Amazon Echo. They each want to listen to their own music and audio books etc at the same time. They don't have their own devices (p...

  • Newbie
  • Plan - Spotify Family Country - UK My Question or Issue I have a Spotify Family Account and have 3 children, each with an Amazon Echo. They each want to listen to their own music and audio books e...
  • Anyk17
  • Rising Star 3
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t Join Family Plan For Next 12 Months?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Even though I was a family member before the family plan ended I was invited back but it doe...

  • Newbie
  • ...bsp; Even though I was a family member before the family plan ended I was invited back but it doesn’t let me join it keeps telling me that I have to wait 12 months which sounds absurdly unreal. I t...
  • Susan_GP
  • Moderator
  • 470 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 470 Views
  • 1 replies
  • 0 likes

Solved!! Familyaccount

PlanPremiumCountryGermanyDeviceiPhone 14 Pro MaxOperating SystemiOS 17 My Question or IssueAufgrund Umstellung von Family Premium zu Free und wieder premium können meine Familienmitglieder nicht mehr beitreten. Sie waren vorher Teilnehmer, nun sind s...

  • Casual Listener
  •   Plan Premium Country Germany Device iPhone 14 Pro Max Operating System iOS 17   My Question or Issue Aufgrund Umstellung von Family Premium zu Free und wieder premium können m...
  • Maxim
  • Spotify Star
  • 205 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 205 Views
  • 7 replies
  • 0 likes

family member got plan cancellation email, but is still on my plan?

PlanfamilyCountryusaMy Question or IssueA family member received an email saying I cancelled their premium subscription, but I did not and they still come up as on the plan when I look at my account. Help.

  • Newbie
  • Plan family Country usa My Question or Issue A family member received an email saying I cancelled their premium subscription, but I did not and they still come up as on the plan when I look at m...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 162 Views
  • 1 replies
  • 0 likes