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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140646 Views
  • 32 replies
  • 8 likes
  • 140646 Views
  • 32 replies
  • 8 likes

I wanted to change Premium Plans, but was told I CAN'T

I see now that i can write a longer message.Hi Spotify,User here. I am writing in regard to something i NEVER thought would happen with your app.Spotify is my favorite app, i use it on a daily basis. I have severe anxiety that can only be calmed with...

  • Visitor
  • ...daily basis. I have severe anxiety that can only be calmed with music.  I recently wanted to join a different Premium Plan, a family one with my ACTUAL family. For the past few months, I j...
  • Mazziezwrld
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Says my address is wrong

My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are different and it's getting annoying.

  • Casual Listener
  • My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are d...
  • Zari1
  • Visitor
  • 330 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 330 Views
  • 6 replies
  • 0 likes

You're already part of this family

She was a plan member when I was on Due plan. I later upgraded to family plan and she is no more a member. When I send her the invite, she is unable to join. The app says she is already a member of the family and she's the plan manager.

  • Casual Listener
  • She was a plan member when I was on Due plan. I later upgraded to family plan and she is no more a member. When I send her the invite, she is unable to join. The app says she is already a member of t...
  • Maxim
  • Spotify Star
  • 167 Views
  • 4 replies
  • 0 likes
  • 167 Views
  • 4 replies
  • 0 likes

Want to confirm address but family member is abroad

PlanFamily PremiumCountryEST My Question or IssueMade a family premium plan years ago, added my parents' accounts to it. Now I want to add my partner to it as well, but Spotify tells me I need to "Confirm address" to be able to do that. The problem i...

  • Casual Listener
  • Plan Family Premium Country EST   My Question or Issue Made a family premium plan years ago, added my parents' accounts to it. Now I want to add my partner to it as well, but Spotify t...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing in low quality even on Premium

Hello ! I have Spotify premium, but ever since a couple days ago my music has been playing in low quality.I have toggled all the sound quality options I can, but it doesn't make a difference. Podcasts, downloads, and streaming all sound the same. I h...

  • Visitor
  • Hello ! I have Spotify premium, but ever since a couple days ago my music has been playing in low quality. I have toggled all the sound quality options I can, but it doesn't make a difference. Podca...
  • MartinT
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs stopping

Songs stop playing after about 10 seconds and shows no music playing when you pull down the top bar thing or the little accessibility thing on the top right of an iPhone screen. When I go back to Spotify it starts the song over again after pressing p...

  • Newbie
  • ...potify it starts the song over again after pressing play. It’s just been doing this the last 2 or 3 days. iPhone 14 Plus Spotify premium for family Canada
  • Ivelina
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Spotify Kids is not available in Turkey :(

I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song. I don’t want to open an email account for a 3 years old. Guess what… Spotify kids is not available in Turkey. What ...

  • Newbie
  • I’ve been a Spotify Family member for years. I want to open a kids account for my 3 years old kid, because he loves to hear kids song.   I don’t want to open an email account for a 3 years o...
  • umur133
  • Newbie
  • 405 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 405 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Cannot Add new Family Member, Spotify thinks we live in different countries

PlanPremium FamilyCountrySweden DeviceiPhone 8Operating SystemiOS 16.7.2 My Question or IssueWe have been trying to add out two younger sons to our Premium Family account with no success. We follow the procedure by sending a link by the owner of the ...

  • Casual Listener
  • Plan Premium Family Country Sweden   Device iPhone 8 Operating System iOS 16.7.2   My Question or Issue We have been trying to add out two younger sons to our Premium Family a...
  • Yordan
  • Moderator
  • 430 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 430 Views
  • 9 replies
  • 0 likes

Can't add partner to family plan, country correct

Hi, my wife used to live in the USA until two weeks ago. Now they're able to live with me in the UK (we got the visa! hooray!) I have set up a family plan as we're currently staying with my mother. I've been able to add my mother fine, but my wife ke...

  • Regular
  • Hi, my wife used to live in the USA until two weeks ago. Now they're able to live with me in the UK (we got the visa! hooray!) I have set up a family plan as we're currently staying with my mother....
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Solved!! cannot change Premium Individual (trial for free) to Family Premium

Hi everyone,about 6 weeks ago I joined a promotional 2month free of charge Individual Premium account. I saved my debit card (which is still valid). Today I wanted to change this plan to Family Premium. And I cannot switch. Can anyone tell me why?

  • Regular
  • Hi everyone, about 6 weeks ago I joined a promotional 2month free of charge Individual Premium account. I saved my debit card (which is still valid). Today I wanted to change this plan to Family P...
  • Maxim
  • Spotify Star
  • 383 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 383 Views
  • 8 replies
  • 0 likes

Superuser Contribution What happens if a family member change address?

I want to start a family plan, but my daughter may go to study abroad.Will it be possible to keep her in the family group, even if she is not living with me for few months?

  • Visitor
  • I want to start a family plan, but my daughter may go to study abroad. Will it be possible to keep her in the family group, even if she is not living with me for few months?  
  • Not applicable
  • 308 Views
  • 2 replies
  • 0 likes
  • 308 Views
  • 2 replies
  • 0 likes

How could I stop adding songs to my history when I use Alexa or carplay?

I have a premium family account I add my user to Alexa and when my mother-in-law come to stay a couple of days with us she plays music for the language she speaks and it goes to my history, them the Spotify algorithm starts pooping that music in my a...

  • Casual Listener
  • I have a premium family account I add my user to Alexa and when my mother-in-law come to stay a couple of days with us she plays music for the language she speaks and it goes to my history, them t...
  • Jose_M
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I am getting charged more on my Premium Family account.

I noticed the charges for Spotify has changed for the past 2 months (Feb and March). From 239, I am getting charged 241.39. From my Account>Order History I don’t see this charges reflected. Please check this discrepancy.

  • Newbie
  • I noticed the charges for Spotify has changed for the past 2 months (Feb and March). From 239, I am getting charged 241.39. From my Account>Order History I don’t see this charges reflected. Please...
  • Jose_M
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Spotify Kids login not working on child's phone

PlanPremium FamilyCountryUSADeviceiPhone 14 Pro Max for me and iPhone 14 Plus for childOperating SystemiOS 17.3.1 for me and same for child My Question or IssueI installed Spotify kids on my phone and setup my childs profile on there. It lets me logi...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 14 Pro Max for me and iPhone 14 Plus for child Operating System iOS 17.3.1 for me and same for child   My Question or Issue I installed S...
  • Elrondvega
  • Visitor
  • 545 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 545 Views
  • 3 replies
  • 0 likes

I get an error when clicking the invite to join the family

Husband sent me the link to join the family premium plan. When I click the link he sent me I get the 404s and heartbreak message.

  • Visitor
  • Husband sent me the link to join the family premium plan. When I click the link he sent me I get the 404s and heartbreak message.
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

problemas na minha conta

não estou conseguindo baixar musicas, sendo que minha conta e premium

  • Visitor
  • não estou conseguindo baixar musicas, sendo que minha conta e premium
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes