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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130873 Views
  • 32 replies
  • 8 likes
  • 130873 Views
  • 32 replies
  • 8 likes

Will adding an account to a family plan effect the price for the manager?

I would like to add my daughter’s account to my family plan, but I am worried it will add to the price of it. Will the price each month change after this or no?

  • Visitor
  • I would like to add my daughter’s account to my family plan, but I am worried it will add to the price of it. Will the price each month change after this or no?
  • AdamDam
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution wanna change plan without losing access, playlists or account.

I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family plan will immediately lose access to Premium"

  • Casual Listener
  • I wanna change my subscription from Family to Duo but I don't wanna lose my music or playlist. Beasuse when I try to change plan one of the info that appear is "Members of your Spotify Premium Family...
  • Freya841
  • Casual Listener
  • 699 Views
  • 6 replies
  • 0 likes
  • 699 Views
  • 6 replies
  • 0 likes

Shows having a premium individual plan but when I click it shows family

My wife and I both had premium individual plans but recently switched to a premium family plan to add our son. I have been able to switch mine and invite her she accepted the invite and entered the info. Her profile info shows she is logged into the ...

  • Visitor
  • My wife and I both had premium individual plans but recently switched to a premium family plan to add our son. I have been able to switch mine and invite her she accepted the invite and entered the i...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Child's new phone; don't remember user name

PlanFamily PremiumCountryUSA Device(iPhone 15) My Question or IssueMy daughter got a new phone, and because her old one fried, she couldn't transfer anything over to the new one. She doesn't remember her username or password to re-log in to her Spoti...

  • Visitor
  •   Plan Family Premium Country USA   Device (iPhone 15)     My Question or Issue My daughter got a new phone, and because her old one fried, she couldn't transfer a...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 100 Views
  • 1 replies
  • 0 likes

My family received an email that states i canceled the premium family but i did not cancel

PlanFamily PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei added members to the family plan and they received an email that i canceled the family ...

  • Newbie
  • Plan Family Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i a...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

plan duo

why if both accounts have the same address dosen't let me take the invitation?

  • Visitor
  • why if both accounts have the same address dosen't let me take the invitation?
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

I accidentally used the wrong account to make the Family Plan

PlanFamily PremiumCountryBrazil My Question or IssueMy account is logged in to Facebook. I accidentally logged in through Google and signed up for the Family Plan. So this month I canceled the Plan on that wrong Google account and re-registered on my...

  • Casual Listener
  • Plan Family Premium Country Brazil   My Question or Issue My account is logged in to Facebook.  I accidentally logged in through Google and signed up for the Family Plan.  So t...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 147 Views
  • 1 replies
  • 0 likes

Family members lost access

PlanPremiumCountryFrance (and Switzerland for credit card)Device(iPhone 13,14,15)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My stored credit card expired, I lost premium and my family members lost access.I updated to...

  • Newbie
  • ...bsp; My stored credit card expired, I lost premium and my family members lost access. I updated to the new credit card details.  I got back my premium membership, but my family members did not g...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Save playlists

Hello.I am already a member of a family account, but I would like to leave this account and open my own family account. Will this delete my playlists?Thanks, Karoline

  • Casual Listener
  • Hello. I am already a member of a family account, but I would like to leave this account and open my own family account.  Will this delete my playlists? Thanks, Karoline 
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 3 replies
  • 0 likes

Spotify Family : Desactivate video podcast

Hi,I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction. We took SPOTiFY family to allow our children/teenagers to listen to music as much as they want. Unfortunatel...

  • Visitor
  • Hi, I shared my problem with another parent using Spotify Family and we are experiencing the same problem, therefore the same dissatisfaction.   We took SPOTiFY family to allow our children/t...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 1 likes

Solved!! Family plan for people not at my home

I want to buy the family plan but 1 of my future members doesn’t live at my home. Is this a problem? I want to add my parents to my plan who don’t live with me. Can they still be 1 of my members?

  • Newbie
  •  I want to buy the family plan but 1 of my future members doesn’t live at my home. Is this a problem?   I want to add my parents to my plan who don’t live with me. Can they still be 1 o...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 200 Views
  • 1 replies
  • 0 likes

Can I Change Families?

PlanPremiumCountryUnited States My Question or IssueI am currently using a friend’s Family plan for premium since I was staying with them for an extended time, but I am going to soon be using my parent’s Family Plan for premium since I’m going to be ...

  • Newbie
  • Plan Premium Country United States   My Question or Issue I am currently using a friend’s Family plan for premium since I was staying with them for an extended time, but I am going to s...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 105 Views
  • 1 replies
  • 0 likes

Can't change members in my Premium Family.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I can't change Family Members in my Family Premium account. On the support page titled "Manage Your Family Member...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I can't change Family M...
  • Maxim
  • Spotify Star
  • 227 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 7 replies
  • 0 likes

Superuser Contribution How to add Spotify Kids device to Family when running passwordless?

PlanFamilyCountrySwedenDeviceiPhoneOperating System(iOS) My Question or IssueWhen trying to set up my son's Kids account on his own iPhone I am requested to sign in to my premium family account from the Spotify Kids app on his device, but the only wa...

  • Newbie
  • Plan Family Country Sweden Device iPhone Operating System (iOS)   My Question or Issue When trying to set up my son's Kids account on his own iPhone I am requested to sign in to my p...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

App saying my son is at a different address when I’m trying to add him

I am sitting right next to my son and trying to add him to my family plan. I can send him the invite, but when he clicks it says he isn’t at the same address as me. We tried restarting his iPad and relogging back in but nothing helps. We were traveli...

  • Visitor
  • I am sitting right next to my son and trying to add him to my family plan. I can send him the invite, but when he clicks it says he isn’t at the same address as me. We tried restarting his iPad and r...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Booted Everyone From Family Plan

At some point last night everyone was booted from my family plan. We live at the same address, I have attempted to invite then again but they can only accept once every 12 months. Is there a way to invite them sonthey can accept itPlanFamilt/PremiumC...

  • Newbie
  • At some point last night everyone was booted from my family plan. We live at the same address, I have attempted to invite then again but they can only accept once every 12 months. Is there a way to i...
  • Karininioso
  • Visitor
  • 166 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 4 replies
  • 0 likes

Audiobook top-up hour costs in UK

I am a Family Plan member and want to gift the Plan owner some Audiobook top up hours - however I can't find the price in £ of what each block of 10 hours costs. Can anyone tell me the current price? Thanks!

  • Casual Listener
  • I am a Family Plan member and want to gift the Plan owner some Audiobook top up hours - however I can't find the price in £ of what each block of 10 hours costs. Can anyone tell me the current p...
  • jenbons
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution how to exclude scaring album covers for kids?

spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...

  • Visitor
  • spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
  • Ivelina
  • Moderator
  • 450 Views
  • 4 replies
  • 0 likes
  • 450 Views
  • 4 replies
  • 0 likes

Superuser Contribution 12 meses de espera

Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?

  • Visitor
  • Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?
  • Ivelina
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 99 Views
  • 1 replies
  • 0 likes