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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70479 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48009 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189578 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27688 Views
44 replies
4 likes
I am trying to add a family member who lives at the same address as me, (I'm the account holder), but on the "manage members" page: https://www.spotify.com/uk/account/family/...there is just a list of members, but no clickable link or button that wou...
I am trying to add a family member who lives at the same address as me, (I'm the account holder), but on the "manage members" page: https://www.spotify.com/uk/account/family/ ...there is just a...
Casual Listener
410 Views
2 replies
0 likes
Plan: Family PlanCountry: PhilippinesMy Question or Issue:The credit card through which I make the monthly payments for our Family Plan is about to expire, but I am unable to update the credit details on my account. The fields where I am supposed to ...
Plan: Family Plan Country: Philippines My Question or Issue: The credit card through which I make the monthly payments for our Family Plan is about to expire, but I am unable to update the c...
Spotify Star
272 Views
1 replies
0 likes
I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems.Then I sent an invitation to my housemate to join my plan. They are asked to introduce the address to verify it. ...
I've changed to Premium Duo. When I did it, I was asked to update my address. So I did it. Spotify found it and accepted it. No problems. Then I sent an invitation to my housemate to join my plan. T...
Moderator
1141 Views
5 replies
0 likes
I am on my Duo plan and want to upgrade to Family plan. My duo plan expiration date is one month from now. If I cancel my Duo plan now and subscribe to family plan, will i be able to add family members from today onwards or I have to wait for my plan...
I am on my Duo plan and want to upgrade to Family plan. My duo plan expiration date is one month from now. If I cancel my Duo plan now and subscribe to family plan, will i be able to add family m...
Spotify Star
397 Views
1 replies
0 likes
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those out or turn off podcasts for those accounts?
I have turned of explicit content on the kids accounts on my family plan. However, this apparently doesn't work for podcasts. I don't want them listening to filth and erotica. How do I filter those o...
Visitor
13309 Views
47 replies
22 likes
PlanPremium familyCountryTurkey DeviceIphone 14 proOperating IOs 18,3 My Question or Issuehi, I bought family (6 people) spotify plan and I want to add my sister which is living in Ukraine.And I cant do it, evet she writes my address. I bought family...
Plan Premium family Country Turkey Device Iphone 14 pro Operating IOs 18,3 My Question or Issue hi, I bought family (6 people) spotify plan and I want to add my s...
Moderator
420 Views
1 replies
0 likes
With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyrics are removed from text. Kind of defeats the purp...
With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyr...
Visitor
1354 Views
3 replies
0 likes
Hi there, I previously held a premium plan and created playlists under this pla
Hi there, I previously held a premium plan and created playlists under this pla
Spotify Star
221 Views
1 replies
1 likes
PlanPremium FamilyCountryDenmarkDeviceAllOperating SystemAllMy Question or IssueI'm constantly getting kicked from spotify app on my mobile when I'm out - because a family member wants to listen to music on one of our Google home enabled speakers at ...
Plan Premium Family Country Denmark Device All Operating System All My Question or Issue I'm constantly getting kicked from spotify app on my mobile when I'm out - because a family m...
Moderator
1944 Views
6 replies
0 likes
I have a Premium Family plan and I'm listening some ads during some podcasts. Do you know why? PlanPremiumCountryI live in New Zealand but my account is from Brazil.DeviceXiaomi 12 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...
I have a Premium Family plan and I'm listening some ads during some podcasts. Do you know why? Plan Premium Country I live in New Zealand but my account is from Brazil. Device Xiaomi 12 P...
Visitor
321 Views
2 replies
0 likes
Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
Visitor
20861 Views
16 replies
2 likes
I can not connect to the family Premium account? Only the one with comercals. Do I need a link?My mail adr:**bleep**
I can not connect to the family Premium account? Only the one with comercals. Do I need a link? My mail adr:**bleep**
Moderator
364 Views
1 replies
0 likes
My wife passed away in October 2020. She was the account manager for our family plan. I kept her account open because my kids enjoyed her song list. Now I have decided to close down the last few things still in her name, such as Spotify. So i reached...
My wife passed away in October 2020. She was the account manager for our family plan. I kept her account open because my kids enjoyed her song list. Now I have decided to close down the l...
Casual Listener
487 Views
5 replies
0 likes
Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyiah these are songs that I would like to approve for ...
Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyia...
Newbie
3313 Views
5 replies
2 likes
I have received three charges on my account card from Spotify for $1.01. What are these for?
I have received three charges on my account card from Spotify for $1.01. What are these for?
Spotify Star
195 Views
1 replies
0 likes
Don't care for certain artists that come up on Playlist,want to block
Don't care for certain artists that come up on Playlist,want to block
Spotify Star
332 Views
1 replies
0 likes
I'm only able to listen to audiobooks as the family plan manager. How can my daughter listen without purchasing the audiobook?
I'm only able to listen to audiobooks as the family plan manager. How can my daughter listen without purchasing the audiobook?
Newbie
3040 Views
2 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue A family...
Visitor
2449 Views
3 replies
2 likes
I’m curious how the family plan will work if I add my kids to a family plan but they are all not with me every other weekend. The way I’m reading it is it should be fine but I’d like clarification since they will not be with me the majority of the ti...
I’m curious how the family plan will work if I add my kids to a family plan but they are all not with me every other weekend. The way I’m reading it is it should be fine but I’d like clarification s...
Moderator
341 Views
1 replies
0 likes
My daughter (on our family plan) wants to listen to an audiobook that is not part of the free library. In her Spotify app on her tablet, it said that books could not be purchased on the app, so I purchased it on the computer via my account. Shouldn't...
My daughter (on our family plan) wants to listen to an audiobook that is not part of the free library. In her Spotify app on her tablet, it said that books could not be purchased on the app, so I p...
Casual Listener
2162 Views
5 replies
2 likes
