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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82912 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63718 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198961 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30037 Views
44 replies
4 likes
I have a family member that wants to come off the family plan theyre previously attached to (theyre not the account holder) and onto mine. Is it as simple as me sending them an invite from mine, does anyone need to do anything else, will one supersed...
I have a family member that wants to come off the family plan theyre previously attached to (theyre not the account holder) and onto mine. Is it as simple as me sending them an invite from m...
Spotify Star
336 Views
1 replies
0 likes
Aparece que só é possível entrar no plano família após 12 meses, mas já efetuei pagamento.
Aparece que só é possível entrar no plano família após 12 meses, mas já efetuei pagamento.
Spotify Star
345 Views
1 replies
0 likes
Subscription refunded and re purchased. Now can not share it with the same person in the house.
Subscription refunded and re purchased. Now can not share it with the same person in the house.
Gig Goer
415 Views
1 replies
0 likes
Subscription refunded and re purchased. Now can not share it with the same person in the house.
Subscription refunded and re purchased. Now can not share it with the same person in the house.
Spotify Star
170 Views
1 replies
0 likes
I have a family premium account but there are only two of us using it. I believe we should be on duo. I just want to doubled check that we will not loosehave any features if we change to duo PlanFamily premium Country Australia Device(iPhone 8, Samsu...
I have a family premium account but there are only two of us using it. I believe we should be on duo. I just want to doubled check that we will not loosehave any features if we change to duo&n...
Spotify Star
378 Views
1 replies
0 likes
What are the things family plan managers have access to
What are the things family plan managers have access to
Community Legend
504 Views
1 replies
0 likes
I requested to change a country and waited until the next billing cycle for it to apply. It is still in my old country.This prevents me to invite my house members to the premium family plan
I requested to change a country and waited until the next billing cycle for it to apply. It is still in my old country. This prevents me to invite my house members to the premium family plan
Spotify Star
177 Views
1 replies
0 likes
PlanPremium FamilyCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid My Question or IssueI have setup a managed account (under 13 years old) in our family plan. But this new account doesn't seem to be able t...
Plan Premium Family Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android My Question or Issue I have setup a managed account (under 13 y...
Newbie
467 Views
3 replies
1 likes
I have been served several unskippable Ads through the iOS mobile app on my iPhone 13. The first occurrence was after a podcast finished and an ad was played. I have a screenshot of this happening. This morning I was listening to one of my own songs ...
...hrough this past month. None of the other family members on my account have experienced this issue. This is extremely unacceptable, Spotify has violated me as a customer. I am paying for no ads, why am I b...
Spotify Star
580 Views
1 replies
0 likes
PlanFamily PremiumCountryItalyDevice(iPhone 11, and other devices) My Question or IssueWe subscribe to Spotify Family Account, two days later, we receive an email from Spotify saying: Your Premium Family plan will end soon.Since your account manager ...
Plan Family Premium Country Italy Device (iPhone 11, and other devices) My Question or Issue We subscribe to Spotify Family Account, two days later, we receive an email from S...
Spotify Star
540 Views
1 replies
0 likes
PlanPremiumCountryEgypt My QuestionI’ve been a subscriber to the Family Plan with the yearly payment option for the past year. As my subscription is nearing renewal, I’ve been trying to find the option to pay yearly again but can’t seem to locate it....
Plan Premium Country Egypt My Question I’ve been a subscriber to the Family Plan with the yearly payment option for the past year. As my subscription is nearing renewal, I’ve been t...
Visitor
2333 Views
2 replies
0 likes
Can I see my Plan member usage? I’d like to free up my family access if they aren’t using their accounts
Can I see my Plan member usage? I’d like to free up my family access if they aren’t using their accounts
Spotify Star
360 Views
1 replies
0 likes
Hallo, ich habe seit Ewigkeiten Premium Family Abo, aber ich habe plötzlich in meinem Profil keinen Zugriff mehr, es wird angezeigt, dass ich nur Spotify free haben. Was kann ich tun? Es werden jeden Monat 17.99 Euro v. konto abgebucht.
Hallo, ich habe seit Ewigkeiten Premium Family Abo, aber ich habe plötzlich in meinem Profil keinen Zugriff mehr, es wird angezeigt, dass ich nur Spotify free haben. Was kann ich tun? Es werden j...
Spotify Star
195 Views
1 replies
0 likes
Hello, i started my account in Czech republic and now i live in Slovakia. I want to join my husbands family subscription but it won’t let me change country to slovakia even though i change my card to Slovak card… I dont know what to do.. tried everyt...
Hello, i started my account in Czech republic and now i live in Slovakia. I want to join my husbands family subscription but it won’t let me change country to slovakia even though i change my card t...
Spotify Star
297 Views
1 replies
0 likes
I have a family plan. My son (12) has an account - not a kids one. I can't remember what we did when we signed him up on his iphone. He now has a new phone and wants to login into his spotify account, however neither of us have any idea what email ad...
I have a family plan. My son (12) has an account - not a kids one. I can't remember what we did when we signed him up on his iphone. He now has a new phone and wants to login into his spotify a...
Newbie
1235 Views
5 replies
0 likes
Plan Premium Duo Country US Device Pixel 7, Asus Zenbook Operating System Android, Windows 11 HomeMy Question or Issue: As with most tech things, my kids are the early adopters. My son set up Duo Account as manager and I joined as a member. Now I wan...
...ccount as manager and I joined as a member. Now I want to create a family account with myself as plan manager. How do I do that? Thanks.
Spotify Star
262 Views
1 replies
0 likes
PlanPremiumCountry\Portugal My Question or IssueI am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the invitation and she tries to confirm her participation, we receive an error messa...
Plan Premium Country\ Portugal My Question or Issue I am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the i...
Regular
487 Views
5 replies
0 likes
I am not the plan manager on our family plan and when I try to listen to an audiobook I get the following message... Request audiobook listening hours from your plan manager What happens when I click request hours. My plan manager hasn't been able to...
I am not the plan manager on our family plan and when I try to listen to an audiobook I get the following message... Request audiobook listening hours from your plan manager What happens w...
Spotify Star
1892 Views
1 replies
1 likes
My Question or IssueI'm part of a premium family account and mine has stopped working as premium for about the past month, but mines the only account to be doing this. Everyone else's has been working fine and this has never happened before, how do I...
My Question or Issue I'm part of a premium family account and mine has stopped working as premium for about the past month, but mines the only account to be doing this. Everyone else's has been w...
Moderator
309 Views
1 replies
0 likes
PlanPremiumCountryUSA DeviceSamsung s24+My Question or IssueYesterday, the mobile app showed a pop-up: "Tis the season to share Premium...". Today, I want to take advantage of this offer -- unfortunately, I can't find the pop-up and I can't find an e...
Plan Premium Country USA Device Samsung s24+ My Question or Issue Yesterday, the mobile app showed a pop-up: "Tis the season to share Premium...". Today, I want to take advantage o...
Casual Listener
480 Views
2 replies
0 likes
