Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95402 Views
  • 32 replies
  • 5 likes
  • 95402 Views
  • 32 replies
  • 5 likes

Superuser Contribution Lyrics not showing up

PlanPremium/FamilyCountryUkraineDevice(iPhone 11, Samsung Galaxy S21)Operating System(iOS, Android) My Question or IssueLooks like lyrics not showing up on accounts that are family owners. Everything works fine on any other account in same family. I ...

  • Regular
  • Plan Premium/Family Country Ukraine Device (iPhone 11, Samsung Galaxy S21) Operating System (iOS, Android)   My Question or Issue Looks like lyrics not showing up on accounts that a...
  • ddsfcb
  • Casual Listener
  • 41693 Views
  • 57 replies
  • 34 likes
  • Premium for Family
  • 41693 Views
  • 57 replies
  • 34 likes

Superuser Contribution Un familiar no puede unirse a Spotify premium mediante la invitación que en

Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis

  • Visitor
  • Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis
  • Jeremy
  • Spotify
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am still being charged for a previous plan after switching?

I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.

  • Visitor
  • I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.
  • Yordan
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution Addresses don't match

PlanPremiumCountryU.S.A. I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times and the address the main account has listed and the address that I entered a...

  • Newbie
  •   Plan Premium Country U.S.A.   I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times a...
  • Jeremy
  • Spotify
  • 91 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't change address for Family Premium

I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page.Please can you help me get through this issue?

  • Visitor
  • I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page. Please can you h...
  • MihailY
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Cancel premium family.

I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?

  • Visitor
  • I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?
  • TreyAnastasio
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Hi. I had a premium acc bought for a year and now it’s been turned free …

I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t have a clue what to do….

  • Visitor
  • I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t h...
  • ccplz
  • Newbie
  • 106 Views
  • 2 replies
  • 0 likes
  • 106 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan lost acess

I have a problem with spotify family premium. I got an invite and it worked for me, but after one day it canceled my premium and it said: You ve lost access to Premium Family and nobody kicked me out and I don't know how to fix it before the family p...

  • Newbie
  • I have a problem with spotify family premium. I got an invite and it worked for me, but after one day it canceled my premium and it said: You ve lost access to Premium Family and nobody kicked me o...
  • AlejaR
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 80 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Toggle accounts on head unit

PlanPremiumCountryPortugal DeviceAndroid head unit Operating System(Android 11) My Question or IssueHi everyone, my question is actually very simple: I have just installed an android head unit on my vehicle. Everything is working fine, but I would li...

  • Newbie
  • Plan Premium Country Portugal  Device Android head unit  Operating System (Android 11)   My Question or Issue Hi everyone, my question is actually very simple: I have just i...
  • Jeremy
  • Spotify
  • 186 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to add account to family

Hello, I subscribe to premium for family & have 3 Spotify accounts - my own, one for my wife & a joint account which is linked to our Amazon Echo for use around the house. My account is the primary one, and my wife's account has been added to the fam...

  • Newbie
  • Hello,   I subscribe to premium for family & have 3 Spotify accounts - my own, one for my wife & a joint account which is linked to our Amazon Echo for use around the house. My a...
  • Dian
  • Moderator
  • 298 Views
  • 4 replies
  • 0 likes
  • 298 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Family Account

Hallo,Ich habe ein Duo Account mit meinem Bruder.Nun möchte ich auf Family upgraden und noch meine Schwester + Eltern dazunehmen.Meine schwester hat vorher woanders gewohnt und daher istihre adresse anders als meine zuhause, nun zieht sie wieder zu u...

  • Newbie
  • Hallo, Ich habe ein Duo Account mit meinem Bruder. Nun möchte ich auf Family upgraden und noch meine Schwester + Eltern dazunehmen. Meine schwester hat vorher woanders gewohnt und daher istihre a...
  • Dian
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to join family plan, screen says: There was a problem, please try again later

Trying to join family plan, when putting the address in, I am redirected to a screen saying: There was a problem, please try again later.I have tried on multiple occasions, on different devices, same issue persisting.

  • Visitor
  • Trying to join family plan, when putting the address in, I am redirected to a screen saying: There was a problem, please try again later. I have tried on multiple occasions, on different d...
  • Vasil
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo agregar a un miembro de mi familia a mi plan

no puedo agregar a un miebro de mi familia a mi plan familiar y vivimos en la misma dirección, y aun tengo libre un puesto para agregarlo

  • Visitor
  • no puedo agregar a un miebro de mi familia a mi plan familiar y vivimos en la misma dirección, y aun tengo libre un puesto para agregarlo
  • AlejaR
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Solved!! I can’t Change country

I cancelled my premium as my partner has upgraded to family pack and is including me. However I cannot change my country settings from uk to Spain can someone help please.

  • Casual Listener
  • I cancelled my premium as my partner has upgraded to family pack and is including me. However I cannot change my country settings from uk to Spain can someone help please. 🙏
  • ginger011217
  • Casual Listener
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

Superuser Contribution Trying to upgrade to Family and getting this error: Oops! Something went wrong, please try again.

Plan: Premium IndividualFree/Premium: PremiumCountry: France My Question or Issue: I had to update my country today from Romania to France, and I used to have the Premium Family account, and now have been downgraded to Premium Individual. When I'm tr...

  • Newbie
  • Plan: Premium Individual Free/Premium: Premium Country: France   My Question or Issue: I had to update my country today from Romania to France, and I used to have the Premium Family a...
  • Lyubka
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 82 Views
  • 1 replies
  • 0 likes

hello we have a family plan, but my daughter has gone to study in Canada fo

hellowe have a family plan, but my daughter has gone to study in Canada for a year. She has had to change her mobile number there and now SPOTIFY is not working for her. How can she get SPOTIFY back?

  • Visitor
  • hello we have a family plan, but my daughter has gone to study in Canada for a year. She has had to change her mobile number there and now SPOTIFY is not working for her. How can she get SPOTIFY back?
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Superuser Contribution mi hanno fatto uscire da account spotify family

BuonaseraSpotify mi ha mandato un'email nella quale c'è scritto che mi hanno tolto dall'abbonamento famiglia perché spotify non è riuscito a verificare il mio account.Qulache giorno fa spotify mi aveva mandato un'email dicendomi diverificare il mio a...

  • Newbie
  • Buonasera Spotify mi ha mandato un'email nella quale c'è scritto che mi hanno tolto dall'abbonamento famiglia perché spotify non è riuscito a verificare il mio account. Qulache giorno fa spotify mi...
  • Dominik16
  • Visitor
  • 599 Views
  • 2 replies
  • 0 likes
  • 599 Views
  • 2 replies
  • 0 likes

Superuser Contribution como cancelo un plan?

El día 17/oct/2022 contrate Premium individual y casi al instante lo cancele y contrate premium familiar pero no me aparece que es mi plan por lo tanto no puedo compartir a mi familia

  • Visitor
  • El día 17/oct/2022 contrate Premium individual y casi al instante lo cancele y contrate premium familiar pero no me aparece que es mi plan por lo tanto no puedo compartir a mi familia
  • MihailY
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution why did the family plan stop working on my account?

I'm on a family plan but my account doesn't have premium, it was working last week but then when I wanted to play music it's not there. I asked my mom and brother and they both still have it, and the website says I'm still on the plan and yet I can't...

  • Visitor
  • I'm on a family plan but my account doesn't have premium, it was working last week but then when I wanted to play music it's not there. I asked my mom and brother and they both still have it, and t...
  • MihailY
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes