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Can't add or edit family members in Premium Family plan

Solved!

Can't add or edit family members in Premium Family plan

I am trying to add a family member who lives at the same address as me, (I'm the account holder), but on the "manage members" page: https://www.spotify.com/uk/account/family/

...there is just a list of members, but no clickable link or button that would allow me to do anything such as add/edit/remove.

What's going on with that.? 

Plan

Premium Family

Country

UK

Device

Chrome / Macbook Air

 

 

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Accepted Solutions
Marked as solution

Oh! Almost. I'm logged in as me, but I'm not the account manager. D'oh etc. Thanks anyway

View solution in original post

2 Replies

Hi @seaside_jimmy, thanks for reaching out!

 

My first guess is that you're not logging in your account. You're probably in some member's account accidentally.

 

So I suggest you to log out and double check your log in credentials before trying again.

 

Let me know if it helps!

BittencourtSpotify Star
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Note: I'm not a Spotify employee.
Marked as solution

Oh! Almost. I'm logged in as me, but I'm not the account manager. D'oh etc. Thanks anyway

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