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Cant add member

Cant add member

 

Plan

Premium family

Country

Turkey 

Device

Iphone 14 pro

Operating 

IOs 18,3

 

My Question or Issue

hi, I bought family (6 people) spotify plan and I want to add my sister which is living in Ukraine.

And I cant do it, evet she writes my address. I bought family plan for especially for add all family

So any solution?

 

Reply
1 Reply

Hey there @IraTatari,

 

Thanks for reaching out. 

 

Keep in mind that the Family plan is meant for users who live together at the same physical address. It's currently not possible to join your plan for a user who's located in a different country than yours. We understand this might not be ideal since you'd like to add all your family, but this is the way the subscription works.

 

Hope this sheds some light on the matter. The Community will be here if you need a hand with anything else.

 

Cheers!

NovyModerator
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