Says active, but not active?

victoriadarko · 2017-07-20

I have the family plan. I added my mother, and it says active. Whenever she tries to use any premium features, it tells her that she is unqualified to use that feature. What do I do?

I even unadded, then readded her to the plan! It even says active on her account. I need help.

Maria_B · 2017-07-23

¡Hola @victoriadarko!

Bienvenido a la Comunidad de Spotify.

Por el momento, ¿puedes probar siguiendo estos pasos por nosotros desde su teléfono?

Deberían ayudarte con esto.

Maria_BModerator

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