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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27581 Views
44 replies
4 likes
Hallo, wie der Titel schon beschreibt, wurden meiner Mitbewohner trotz Angabe unserer Adresse in Konto, Aboaktivierungsprozess und Verifizierungsmail wieder zu Free Usern "degradiert" mit der Info, dass die Adresse nicht die selbe wie meine sei...Nun...
Hallo, wie der Titel schon beschreibt, wurden meiner Mitbewohner trotz Angabe unserer Adresse in Konto, Aboaktivierungsprozess und Verifizierungsmail wieder zu Free Usern "degradiert" mit de...
332 Views
0 replies
0 likes
I tried to get a premium account at spotify. The money was cut from my credit card, but my account was not premium. Where can I get information about the situation
I tried to get a premium account at spotify. The money was cut from my credit card, but my account was not premium. Where can I get information about the situation
160 Views
0 replies
0 likes
Hey. I just got an account for my foster and adoptive sibilings and myself since we all live at the same address but we all have different last names... I just want to make sure that there won't be some kind fo algorithm that will flag our account as...
...on't be some kind fo algorithm that will flag our account as "non-family". Thank you.
191 Views
0 replies
0 likes
Hi all, My niece moved in with us in Canada for school and I wanted to add her on to my family plan, but it is not allowing me as she was previously set up as a Premium user in the USA. It says I need to change the country but the only way of doing t...
Hi all, My niece moved in with us in Canada for school and I wanted to add her on to my family plan, but it is not allowing me as she was previously set up as a Premium user in the U...
Casual Listener
297 Views
2 replies
0 likes
Hi,I sent to my wife a invitation for spotify family membership but it doesn't work. What could I do to solve this situation?
Hi, I sent to my wife a invitation for spotify family membership but it doesn't work. What could I do to solve this situation?
202 Views
0 replies
0 likes
Tengo el paquete familiar puedo descargar canciones y elegir cual poner, pero no puedo cambiar las canciones libremente.. me dice que no tengo cuenta Premium, siendo que pagué.
Tengo el paquete familiar puedo descargar canciones y elegir cual poner, pero no puedo cambiar las canciones libremente.. me dice que no tengo cuenta Premium, siendo que pagué.
118 Views
0 replies
0 likes
Hi, Using Premium for Family, I set up separate accounts (or thought I did) for my wife, my daughter, and myself. My daughter's is working fine. But my wife and I still seem to be sharing an account. I can't use Spotify if she's using it, and vice ve...
Hi, Using Premium for Family, I set up separate accounts (or thought I did) for my wife, my daughter, and myself. My daughter's is working fine. But my wife and I still seem to be sharing a...
Spotify Star
362 Views
1 replies
0 likes
I would like to get a premium account with friends. Then we wanted to get Family Premium until we realised it is really just for families (who would have thought that). Will there ever be an offer to people who want to listen Spotify with friends (ma...
I would like to get a premium account with friends. Then we wanted to get Family Premium until we realised it is really just for families (who would have thought that). Will there ever be an offer t...
Spotify Star
26157 Views
8 replies
6 likes
Necesito ayuda, las cuentas de mis familiares no pueden ser validadas, les he reenviado las invitaciones y nada. Los pagos están al día. Necesito su asistencia con urgencia. Gracias
Necesito ayuda, las cuentas de mis familiares no pueden ser validadas, les he reenviado las invitaciones y nada. Los pagos están al día. Necesito su asistencia con urgencia. Gracias
Moderator
186 Views
1 replies
0 likes
Hi, A couple of days ago I checked my spotify family plan and normally it would give my own name as administrator of the family account. But all out of the sudden it showed up the name of an old roommate who was under my plan until he moved away. The...
Hi, A couple of days ago I checked my spotify family plan and normally it would give my own name as administrator of the family account. But all out of the sudden it showed up the name of a...
Moderator
203 Views
1 replies
0 likes
hi! i can't connect a member to our family premium account even in the same address. pls assist.
hi! i can't connect a member to our family premium account even in the same address. pls assist.
Moderator
209 Views
1 replies
0 likes
Hello! Before I add another family member, system wanted information about me but I guessed like those informations about new member. After I realized this, I tried to change name and etc. but I couldn't do it and I want to change these informations ...
Hello! Before I add another family member, system wanted information about me but I guessed like those informations about new member. After I realized this, I tried to change name and etc. but I c...
Moderator
196 Views
1 replies
0 likes
I am not longer the administrator of my family subscription, but I didn't ask for the change. Where did this change come from? How can I have my privileges back? Has Spotify made the change without a warning? Why?
I am not longer the administrator of my family subscription, but I didn't ask for the change. Where did this change come from? How can I have my privileges back? Has Spotify made the change without a...
Moderator
181 Views
1 replies
0 likes
I have a family account in spotify.My ex-friend was my family member but i removed her membership from my family account.Now, she is my family account's admin! how??someone can help me? thanks!
I have a family account in spotify. My ex-friend was my family member but i removed her membership from my family account. Now, she is my family account's admin! how?? someone can help me? &n...
Moderator
159 Views
1 replies
0 likes
Dear Spotify Support,I should be the Administrator for the family account but at the moment I am not . The administrator was taken away from me and now it is my father.I want to invite my sister and my brother to my family accountThe invitation does ...
Dear Spotify Support, I should be the Administrator for the family account but at the moment I am not . The administrator was taken away from me and now it is my father. I want to invite my s...
Moderator
283 Views
1 replies
0 likes
Hi there, One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried to help him patch up again by sending the invitation again but...
Hi there, One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried t...
Moderator
215 Views
1 replies
0 likes
Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP
Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP
Spotify Star
200 Views
4 replies
0 likes
I need to change my billing info, but the new information is not being saved. I have a premium account, but every time I try to update my billing information, the website keeps trying to make me put in student identification information for a student...
I need to change my billing info, but the new information is not being saved. I have a premium account, but every time I try to update my billing information, the website keeps trying to make m...
Moderator
210 Views
1 replies
0 likes
Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me!Spotify says the address is not the same but it isn't true the address is absouletly same.
Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me! Spotify says the address is not the s...
104 Views
0 replies
0 likes
When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next
When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next
117 Views
0 replies
0 likes
