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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27648 Views
44 replies
4 likes
My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a solution??? It's bull that there is no way to get a hold of cu...
My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a s...
123 Views
0 replies
0 likes
Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automaticamente? Meu medo é vir duas cobranças.
Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automat...
Spotify Star
178 Views
1 replies
0 likes
hi, 2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem?i am one month with this problem without any solution. regards,arturo.
hi, 2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem? i am one month with this problem without any solution. &n...
Casual Listener
289 Views
2 replies
1 likes
I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged out from this account. What are we doing wrong? I have invi...
I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged o...
Spotify Star
221 Views
1 replies
1 likes
Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing account or does he need to create a new one?
Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing a...
Spotify Star
184 Views
1 replies
0 likes
Recommendation to Spotify:1. Before user submit their address, ask them to screenshot their address2. Change your address format to fit every country3. Use a drop down menu to keep every one in the same format4. A warning page says "EVERY MEMBER OF T...
...n the same format 4. A warning page says "EVERY MEMBER OF THE FAMILY HAS TO FILL OUT THE EXACT SAME ADDRESS AGAIN". 5. Be well prepared with good solutions to the problems cost by the new family p...
2206 Views
0 replies
31 likes
Hi all,As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family Account tried to re-invite me back into the package but Spotify woul...
Hi all, As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family A...
Casual Listener
737 Views
4 replies
0 likes
I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium. How can I become the primary account holder and stop paying for my daughters Premium subscription, and then sign up for the Famil...
I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium. How can I become the primary account holder and stop paying for m...
140 Views
0 replies
0 likes
Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this address and live here so I wounder what you base this info...
Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this a...
Roadie
272 Views
1 replies
0 likes
el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se tratadespues e tenido problemas por que agrego a mi esposa al plan pero despues de algun...
el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se trata despues e tenido problemas por...
Roadie
422 Views
1 replies
0 likes
Hello,I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we actually do). Sending a new invitation dös not help. Please h...
Hello, I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we a...
Roadie
500 Views
1 replies
0 likes
Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.
Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.
Roadie
218 Views
1 replies
0 likes
Hallo,bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher account von meiner Schwägerin ist, die das ganze aber g...
Hallo, bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher a...
Regular
4450 Views
8 replies
1 likes
Hi, I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another address (and thus another postcode) and even though now I have...
Hi, I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another a...
Spotify Star
355 Views
3 replies
0 likes
When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription
When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription
Spotify Star
240 Views
1 replies
0 likes
Bei mir steht jetzt nachdem in die Einladung zu einer Premium-Family angenommen habe in den Kontoinformationen "Premium-Family". Wechselt dass du die Einladung jetzt automatisch und ich muss ab nächstem Monat nur noch meinen Anteil an der Premium- Fa...
Bei mir steht jetzt nachdem in die Einladung zu einer Premium-Family angenommen habe in den Kontoinformationen "Premium-Family". Wechselt dass du die Einladung jetzt automatisch und ich muss ab n...
372 Views
0 replies
0 likes
Hi, I want to know if it is possible to pay ,for Spotify Premium for Family , with a gift voucher in Sweden.
Hi, I want to know if it is possible to pay ,for Spotify Premium for Family , with a gift voucher in Sweden.
Community Legend
213 Views
1 replies
0 likes
I sent my daughter the invite for our premium family account but when she tried to accept it she received a message saying that she already belonged to another premium account. I have gone into her account and it is not showing as a premium account. ...
I sent my daughter the invite for our premium family account but when she tried to accept it she received a message saying that she already belonged to another premium account. I have gone into her a...
Spotify Star
196 Views
1 replies
0 likes
Hola, resulta que hace unos dias volvi a renovar spotify premium familiar y cuando intente darle premium a un familiar me di cuenta que no podia porque aparecia otra persona como administrador de la cuenta, no entiendo porque. Yo soy el dueño de la c...
Hola, resulta que hace unos dias volvi a renovar spotify premium familiar y cuando intente darle premium a un familiar me di cuenta que no podia porque aparecia otra persona como administrador de la ...
148 Views
0 replies
0 likes
Hallo...Wir haben Familien Abo, was auch bis gestern funktioniert hat. Mit einmal steht mein Konto auf free. Egal was ich mache er schreibt immer tut uns leid wir können sie nicht hinzufügen die Adressaten stimmen nicht überein, was Quatsch ist. Habe...
Hallo... Wir haben Familien Abo, was auch bis gestern funktioniert hat. Mit einmal steht mein Konto auf free. Egal was ich mache er schreibt immer tut uns leid wir können sie nicht hinzufügen die Ad...
Casual Listener
892 Views
4 replies
0 likes
