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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27672 Views
44 replies
4 likes
Hallo...Wir haben Familien Abo, was auch bis gestern funktioniert hat. Mit einmal steht mein Konto auf free. Egal was ich mache er schreibt immer tut uns leid wir können sie nicht hinzufügen die Adressaten stimmen nicht überein, was Quatsch ist. Habe...
Hallo... Wir haben Familien Abo, was auch bis gestern funktioniert hat. Mit einmal steht mein Konto auf free. Egal was ich mache er schreibt immer tut uns leid wir können sie nicht hinzufügen die Ad...
Casual Listener
894 Views
4 replies
0 likes
Hi, im trying to invite my son and every time he tried to accept the invite it says he has to live in the same country as the owner, which is me, and he does! No idea why it is doing this, can you help please. We both live in the same house in the UK...
Hi, im trying to invite my son and every time he tried to accept the invite it says he has to live in the same country as the owner, which is me, and he does! No idea why it is doing this, c...
Newbie
194 Views
1 replies
0 likes
Hi, few days ago all of my family members got disconneted and I can't re-invite them.When they complete the address informations Spotify tells them that it can't verify that they live in my same address so they can't be added.Of course it's not true ...
Hi, few days ago all of my family members got disconneted and I can't re-invite them. When they complete the address informations Spotify tells them that it can't verify that they live in my s...
Casual Listener
1086 Views
7 replies
0 likes
Was this resolved? I'm hesitant to upgrade to Premium for Family because I've previously put in multiple gift cards that have my normal Premium account paid for until the beginning of December. If I upgrade to Premium for Family, will it get rid of t...
Was this resolved? I'm hesitant to upgrade to Premium for Family because I've previously put in multiple gift cards that have my normal Premium account paid for until the beginning of December. If I...
161 Views
0 replies
0 likes
Hallo, ich habe meinen bestehenden spotify account zu einem family account geupgradet, wurde dann aufgefordert Name und Anschrift anzugeben, habe aber gedacht ich solle schon das erste neue Mitglied hinzufügen. Wie kann man denn den admin ändern. Son...
Hallo, ich habe meinen bestehenden spotify account zu einem family account geupgradet, wurde dann aufgefordert Name und Anschrift anzugeben, habe aber gedacht ich solle schon das erste neue M...
Casual Listener
2833 Views
8 replies
0 likes
ich habe ein problem. nähmlich leite ich das premium familien abo werde aber nicht als administrator angezeigt, sonder stattdessen ein anderes mitglied. ein weiteres mitglied wurde rausgeschmissen und kann die neue einladungen nicht annehmen weil ang...
ich habe ein problem. nähmlich leite ich das premium familien abo werde aber nicht als administrator angezeigt, sonder stattdessen ein anderes mitglied. ein weiteres mitglied wurde rausgesc...
Casual Listener
326 Views
1 replies
2 likes
In my family list, I am the root account holder, and am using all 5 spaces, but one of the users username is displaying on my profile in the list not on their profile which is left blank. Is this something I have the power to change? If so how?
In my family list, I am the root account holder, and am using all 5 spaces, but one of the users username is displaying on my profile in the list not on their profile which is left blank. Is this s...
159 Views
0 replies
0 likes
I have tried to add a family member to my premium but they are not reveiving the email they are not getting it at all and even checked junk or spam its not there..Any help would be appreciated.
I have tried to add a family member to my premium but they are not reveiving the email they are not getting it at all and even checked junk or spam its not there..Any help would be appreciated.
Casual Listener
359 Views
2 replies
2 likes
I have a spotify family account with my children.We can't listen to our own music on spotify. I have to listen to the same musis as my son. When I want to listen to a song, they hear the song too.We can't listen separte to our music.,
I have a spotify family account with my children. We can't listen to our own music on spotify. I have to listen to the same musis as my son. When I want to listen to a song, they hear the song too....
Casual Listener
733 Views
1 replies
0 likes
my family's accounts are now free. what can i do?
my family's accounts are now free. what can i do?
Casual Listener
241 Views
2 replies
0 likes
Aparece un antiguo contacto mio como administrador de la cuenta, no lo puedo borrar que puedo hacer ? cancelar el plan PREMIUM FAMILIAR o que hago, ese contacto ya lo habia eliminado antes no se como llego a ser administrador
Aparece un antiguo contacto mio como administrador de la cuenta, no lo puedo borrar que puedo hacer ? cancelar el plan PREMIUM FAMILIAR o que hago, ese contacto ya lo habia eliminado antes no se como...
Casual Listener
194 Views
1 replies
1 likes
Buenas tardes. Tenía contratado un plan familiar y desapareció de mi cuenta. Ahora estoy en Free. En la página ni siquiera aparecen mis recibos de pago siendo que el último recibo es del 22 de junio. ¿Me pueden explicar que pasó? Saludos.
Buenas tardes. Tenía contratado un plan familiar y desapareció de mi cuenta. Ahora estoy en Free. En la página ni siquiera aparecen mis recibos de pago siendo que el último recibo es del 22 de junio....
Moderator
535 Views
1 replies
0 likes
Spotify me pidió verificar mi cuenta para seguir en el plan familiar a nombre de mi esposo. A pesar de que lo hice, decidieron sacarme del plan. ¿Qué podemos hacer?
Spotify me pidió verificar mi cuenta para seguir en el plan familiar a nombre de mi esposo. A pesar de que lo hice, decidieron sacarme del plan. ¿Qué podemos hacer?
Moderator
307 Views
1 replies
0 likes
Dear all, I recently cannot enter Spotify under my family account anymore. We live on the same address and my sister (same last name) is the owner of the account. How can I fix this, we have no clue... Thanks, Caspar
Dear all, I recently cannot enter Spotify under my family account anymore. We live on the same address and my sister (same last name) is the owner of the account. How can I fix this, we h...
Moderator
189 Views
1 replies
0 likes
Hi, I belong to Family Premium with five other people and a couple of days ago only I got kicked out of it and now when I try to accept the invitation again it says that it can't confirm that we live under the same address even though I'm typing in t...
Hi, I belong to Family Premium with five other people and a couple of days ago only I got kicked out of it and now when I try to accept the invitation again it says that it can't confirm that we l...
Moderator
595 Views
1 replies
0 likes
When I asked for a new password my subscription went away. Still paying for it with Telia but have no subscription with Spotify...anyone else who has any experience of this?
When I asked for a new password my subscription went away. Still paying for it with Telia but have no subscription with Spotify...anyone else who has any experience of this?
Moderator
177 Views
1 replies
0 likes
My children have already been using Spotify free accounts, and I'm just now getting on board. I've just set up a family membership. I advise my children when they sign up for things on line, for safety's sake, not to use real names etc. if it can pos...
My children have already been using Spotify free accounts, and I'm just now getting on board. I've just set up a family membership. I advise my children when they sign up for t...
Moderator
585 Views
1 replies
0 likes
I have been invited to a Spotify family subscription but I still cannot redeem my premium subscription on my device. Whenever I am about to submit the different information needed to confirm that I live together with the primary account owner, it wil...
I have been invited to a Spotify family subscription but I still cannot redeem my premium subscription on my device. Whenever I am about to submit the different information needed to confirm that I l...
Moderator
262 Views
1 replies
0 likes
Hi I had a premium for family account, but my card got out of date so it got cancelled. When I added a new card the other users where thrown out and they cant get back into the family subscription. How do I fix that?
Hi I had a premium for family account, but my card got out of date so it got cancelled. When I added a new card the other users where thrown out and they cant get back into the family...
Moderator
183 Views
1 replies
0 likes
Hi! I am currently the admin of a Spotify premium for family. Next year i will go 6 months abroad for studying and i was wondering what was going to happen to mine and the others accounts. I read that if you're not the admin and you go abroad you can...
Hi! I am currently the admin of a Spotify premium for family. Next year i will go 6 months abroad for studying and i was wondering what was going to happen to mine and the others accounts. I read t...
126 Views
0 replies
0 likes
