Family Subscription - Wrong Address

[JanEbe]

Hello,

I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we actually do). Sending a new invitation dös not help. 

Please help.

regards

Jan

[MonicaM_Bogota]

Hi, @JanEbe!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.