Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19877 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178810 Views
32 replies
9 likes
Hi there, One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried to help him patch up again by sending the invitation again but...
Hi there, One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried t...
Moderator
208 Views
1 replies
0 likes
Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP
Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP
Spotify Star
192 Views
4 replies
0 likes
I need to change my billing info, but the new information is not being saved. I have a premium account, but every time I try to update my billing information, the website keeps trying to make me put in student identification information for a student...
I need to change my billing info, but the new information is not being saved. I have a premium account, but every time I try to update my billing information, the website keeps trying to make m...
Moderator
187 Views
1 replies
0 likes
Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me!Spotify says the address is not the same but it isn't true the address is absouletly same.
Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me! Spotify says the address is not the s...
97 Views
0 replies
0 likes
When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next
When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next
111 Views
0 replies
0 likes
My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a solution??? It's bull that there is no way to get a hold of cu...
My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a s...
120 Views
0 replies
0 likes
Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automaticamente? Meu medo é vir duas cobranças.
Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automat...
Spotify Star
171 Views
1 replies
0 likes
hi, 2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem?i am one month with this problem without any solution. regards,arturo.
hi, 2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem? i am one month with this problem without any solution. &n...
Casual Listener
285 Views
2 replies
1 likes
I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged out from this account. What are we doing wrong? I have invi...
I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged o...
Spotify Star
216 Views
1 replies
1 likes
Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing account or does he need to create a new one?
Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing a...
Spotify Star
171 Views
1 replies
0 likes
Recommendation to Spotify:1. Before user submit their address, ask them to screenshot their address2. Change your address format to fit every country3. Use a drop down menu to keep every one in the same format4. A warning page says "EVERY MEMBER OF T...
...n the same format 4. A warning page says "EVERY MEMBER OF THE FAMILY HAS TO FILL OUT THE EXACT SAME ADDRESS AGAIN". 5. Be well prepared with good solutions to the problems cost by the new family p...
2157 Views
0 replies
31 likes
Hi all,As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family Account tried to re-invite me back into the package but Spotify woul...
Hi all, As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family A...
Casual Listener
722 Views
4 replies
0 likes
I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium. How can I become the primary account holder and stop paying for my daughters Premium subscription, and then sign up for the Famil...
I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium. How can I become the primary account holder and stop paying for m...
136 Views
0 replies
0 likes
Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this address and live here so I wounder what you base this info...
Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this a...
Roadie
264 Views
1 replies
0 likes
el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se tratadespues e tenido problemas por que agrego a mi esposa al plan pero despues de algun...
el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se trata despues e tenido problemas por...
Roadie
406 Views
1 replies
0 likes
Hello,I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we actually do). Sending a new invitation dös not help. Please h...
Hello, I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we a...
Roadie
486 Views
1 replies
0 likes
Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.
Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.
Roadie
202 Views
1 replies
0 likes
Hallo,bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher account von meiner Schwägerin ist, die das ganze aber g...
Hallo, bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher a...
Regular
4375 Views
8 replies
1 likes
Hi, I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another address (and thus another postcode) and even though now I have...
Hi, I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another a...
Spotify Star
337 Views
3 replies
0 likes
When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription
When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription
Spotify Star
233 Views
1 replies
0 likes
