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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27648 Views
44 replies
4 likes
I have the family plan. I added my mother, and it says active. Whenever she tries to use any premium features, it tells her that she is unqualified to use that feature. What do I do? I even unadded, then readded her to the plan! It even says active o...
I have the family plan. I added my mother, and it says active. Whenever she tries to use any premium features, it tells her that she is unqualified to use that feature. What do I do? I even u...
Moderator
220 Views
1 replies
0 likes
El día de hoy empecé con el plan familiar, y ya logré empezar a disfrutarlo pero quiero unir a mi madre quién vive en la misma dirección y mismo hogar, pero al introducir la dirección en la cuenta de ella, me aparece que hay un error y que no se pued...
El día de hoy empecé con el plan familiar, y ya logré empezar a disfrutarlo pero quiero unir a mi madre quién vive en la misma dirección y mismo hogar, pero al introducir la dirección en la cuenta de...
Moderator
284 Views
1 replies
0 likes
Mi hermana compro el paquete familiar Premium y se venció y lo volvió a contratar y nuevamente tuvo que enviar la invitación a los demás usuarios pero no me deja entrar al paquete me dice que no vivo en la misma dirección de mi hermana, pero la direc...
Mi hermana compro el paquete familiar Premium y se venció y lo volvió a contratar y nuevamente tuvo que enviar la invitación a los demás usuarios pero no me deja entrar al paquete me dice que no vivo...
Moderator
330 Views
1 replies
0 likes
Mi hija vive en mi casa, conmigo y su hermana goza del plan Premium familiar, pero ella ha sido eliminada del grupo al igual que mi esposa.
Mi hija vive en mi casa, conmigo y su hermana goza del plan Premium familiar, pero ella ha sido eliminada del grupo al igual que mi esposa.
Moderator
241 Views
1 replies
0 likes
I was with my brothers family plan which he gave me the code and I used it, we live in the same household. I was on this plan for a while until last month when it stopped working, I assumed that he forgot to pay or what not. I asked him and he told m...
I was with my brothers family plan which he gave me the code and I used it, we live in the same household. I was on this plan for a while until last month when it stopped working, I assumed that he f...
Moderator
274 Views
1 replies
0 likes
Hi, I invited my wife in my Premium Family Account. When I try to accept the invitation I have to enter her address. I enter her Address which is the same like mine I get a Message that her address is not the same to my address?!? Is it possible to g...
Hi, I invited my wife in my Premium Family Account. When I try to accept the invitation I have to enter her address. I enter her Address which is the same like mine I get a Message that h...
Moderator
323 Views
1 replies
0 likes
No me dejo cambiar mi forma de pago en premium familiar por lo que cancele suscripción y al querer contratar nuevamente no me acepta ningún tipo de pago y me rechaza cualquier tarjeta. Que hago para contratar nuevamente mi premium familiar ?
No me dejo cambiar mi forma de pago en premium familiar por lo que cancele suscripción y al querer contratar nuevamente no me acepta ningún tipo de pago y me rechaza cualquier tarjeta. Que hago para ...
Moderator
210 Views
1 replies
0 likes
I made spotify family about two months ago, invited mye whole family and suddenly it didnt work whit me anymore. I dont have premium for family and cant find out how to get it back. It works whit the rest of my family.
I made spotify family about two months ago, invited mye whole family and suddenly it didnt work whit me anymore. I dont have premium for family and cant find out how to get it back. It works whit t...
Moderator
199 Views
1 replies
0 likes
Hi all I am a new user to spotify & joined premium for family, I have invited my wife to join, she does not have spotify on her iphone. She will have to download Spotify but then does she join under my user & password? or create her own & spotify wil...
Hi all I am a new user to spotify & joined premium for family, I have invited my wife to join, she does not have spotify on her iphone. She will have to download Spotify but then does she join u...
186 Views
0 replies
0 likes
I could use some straightforward help. I bumped my subscription up to Premium for Family mainly so that my two daughters could listen to their own Spotify playlists, or listen to anything on Spotify simultaneously without bumping the other offline. A...
I could use some straightforward help. I bumped my subscription up to Premium for Family mainly so that my two daughters could listen to their own Spotify playlists, or listen to anything on S...
Not applicable
199 Views
1 replies
0 likes
Hi all, I set up for Spotify for family but when I sent the invitation to one of my family members it said he was already part of a family subscription, which he is not, and when we log onto his account it shows as a free trial account. When I go ont...
Hi all, I set up for Spotify for family but when I sent the invitation to one of my family members it said he was already part of a family subscription, which he is not, and when we log o...
Not applicable
165 Views
1 replies
0 likes
Hi there, i suscribed bed for a premium family plan. Invitations have been sent and well received. When my son clicked on the link he is not redirected to the right landing page. Impossible to redeem the token. We tried to set up a Spotify account bu...
Hi there, i suscribed bed for a premium family plan. Invitations have been sent and well received. When my son clicked on the link he is not redirected to the right landing page. I...
168 Views
0 replies
0 likes
Hi! A week ago I upgraded to Spotify Family. I am currently inviting my roommates who are living at the same adress, but only 2 of the 5 got an invitation. I sent the invitations multiple times, but they don't seem to get it. It is also not in their ...
Hi! A week ago I upgraded to Spotify Family. I am currently inviting my roommates who are living at the same adress, but only 2 of the 5 got an invitation. I sent the invitations multiple t...
Spotify Star
182 Views
1 replies
0 likes
I just upgraded Spotify from Free to Family Premium. My son has been solely using Spotify, so it was his name, but the account is my information and email. I can't get added to the Family Premium because it already has my email as the account holder....
I just upgraded Spotify from Free to Family Premium. My son has been solely using Spotify, so it was his name, but the account is my information and email. I can't get added to the Family...
Spotify Star
188 Views
1 replies
0 likes
Hola! Tengo un plan familiar, yo lo administró y no me está dando todas las funciones de premium! Ayudaaa
Hola! Tengo un plan familiar, yo lo administró y no me está dando todas las funciones de premium! Ayudaaa
Moderator
202 Views
1 replies
0 likes
I recently invited by my friend to premium family then I mistakenly put the wrong address and my premium just been cut off. My friend try to invite me to premium family again then when I got it with right address it didn't accept my account. what hap...
I recently invited by my friend to premium family then I mistakenly put the wrong address and my premium just been cut off. My friend try to invite me to premium family again then when I got it w...
Moderator
206 Views
1 replies
0 likes
Hi, I used to have premium for family but last week my Spotify turns free and I try to pay but the page said it was a bad day for my credit card, so I try to do it with another one and it was the same and I try five times with diferents credit cards ...
Hi, I used to have premium for family but last week my Spotify turns free and I try to pay but the page said it was a bad day for my credit card, so I try to do it with another one and it was the s...
Moderator
166 Views
1 replies
0 likes
I signed up for Family premium and only 1 of the 5 people in my family is able to accept the invite.
I signed up for Family premium and only 1 of the 5 people in my family is able to accept the invite.
Moderator
195 Views
1 replies
0 likes
I have a family subscription and I'm trying to invite my son but he isn't getting the invite to his email. I'm trying to send the invite using a browser in my iPhone (Chrome or Safari - same problem) and while I get a confirmation saying the invite h...
I have a family subscription and I'm trying to invite my son but he isn't getting the invite to his email. I'm trying to send the invite using a browser in my iPhone (Chrome or Safari - same p...
Casual Listener
265 Views
4 replies
0 likes
Pagué por una cuenta premium pero mi cuenta no tiene las carácteristicas como cambiar de canción a la que quiera u otras funciones
Pagué por una cuenta premium pero mi cuenta no tiene las carácteristicas como cambiar de canción a la que quiera u otras funciones
152 Views
0 replies
0 likes
