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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

178736 Views

32 replies

9 likes

  • 178736 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify Premium for Family

Hi there, One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried to help him patch up again by sending the invitation again but...

Casual Listener

Hi there,   One of my family member was part of our Spotify Family subscription. However, after using for 1 month he got kicked out and the account turned back to free account. I have tried t...

Maria_B

Moderator

208 Views

1 replies

0 likes

  • 208 Views
  • 1 replies
  • 0 likes

Family Subscriptin but my spotify app dosent say so

Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP

Casual Listener

Okay so my account in spotify website says im on premium (famly subscription) then my spotify app says free i had logout and unistall and istalled the app but it still says the same HELP

Maxim

Spotify Star

192 Views

4 replies

0 likes

  • 192 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changing billing info

I need to change my billing info, but the new information is not being saved. I have a premium account, but every time I try to update my billing information, the website keeps trying to make me put in student identification information for a student...

Newbie

I need to change my billing info, but the new information is not being saved.  I have a premium account, but every time I try to update my billing information, the website keeps trying to make m...

Maria_B

Moderator

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

One of my parents can not be involved.

Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me!Spotify says the address is not the same but it isn't true the address is absouletly same.

Regular

Hello everyone, I use spotify for long time. Recently I buy spotify family but my sister can not be involved. Other family members can be involved. Help me! Spotify says the address is not the s...

97 Views

0 replies

0 likes

  • 97 Views
  • 0 replies
  • 0 likes

Random reading of playlist / Family

When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next

Newbie

When I want to listen to my playlist randomly, the app keeps telling me I need to be Premium. Same thing when I want to see what is coming next

111 Views

0 replies

0 likes

  • 111 Views
  • 0 replies
  • 0 likes

Getting charged for family and individual plans

My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a solution??? It's bull that there is no way to get a hold of cu...

Newbie

My boyfriend and I went to the family plan and he had deleted his individual account but we are getting charged for other family and individual account? Anyone know or have any ideas to a s...

120 Views

0 replies

0 likes

  • 120 Views
  • 0 replies
  • 0 likes

Paguei a conta familiar.

Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automaticamente? Meu medo é vir duas cobranças.

Newbie

Eu já tinha um plano premium individual e agora fiz o familiar. Como fica o pagamento desses planos? Eu tinha que ter cancelado o primeiro pra só depois fazer o familiar ou o Spotify faz isso automat...

Bittencourt

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

Solved!! Family Subscription - 2 of my family registered correctly and two more are not able to do it

hi, 2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem?i am one month with this problem without any solution. regards,arturo.

Casual Listener

hi,   2 of my family registered correctly writing my address. The other 2 people are not able to register. What is the problem? i am one month with this problem without any solution. &n...

mrzippy

Casual Listener

285 Views

2 replies

1 likes

  • 285 Views
  • 2 replies
  • 1 likes

Invitation to a family account

I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged out from this account. What are we doing wrong? I have invi...

Newbie

I´ve got a Premium family account and I have tried to invite my daughter by email but she doesn´t receive any invitation in her mailbox. She has a Premium Free by Facebook but she has logged o...

Maxim

Spotify Star

216 Views

1 replies

1 likes

  • 216 Views
  • 1 replies
  • 1 likes

Family subscription question

Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing account or does he need to create a new one?

Newbie

Hi al, I've just changed my subscription from premium to family & added my husband. He already has Spotify free, so how does he access the subscription from his account? Can he use his existing a...

Maxim

Spotify Star

171 Views

1 replies

0 likes

  • 171 Views
  • 1 replies
  • 0 likes

[Family] Address format is not well thought

Recommendation to Spotify:1. Before user submit their address, ask them to screenshot their address2. Change your address format to fit every country3. Use a drop down menu to keep every one in the same format4. A warning page says "EVERY MEMBER OF T...

Newbie

...n the same format 4. A warning page says "EVERY MEMBER OF THE FAMILY HAS TO FILL OUT THE EXACT SAME ADDRESS AGAIN". 5. Be well prepared with good solutions to the problems cost by the new family p...

2155 Views

0 replies

31 likes

  • 2155 Views
  • 0 replies
  • 31 likes

Was on Spotify Family Premium. Got Downgraded to Free Account after App Update

Hi all,As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account. The owner of the Family Account tried to re-invite me back into the package but Spotify woul...

Casual Listener

Hi all, As per the title, I was part of Spotify Family Premium subscription until an update of the app appears to downgrade my subsricption to a free account.   The owner of the Family A...

semajris

Casual Listener

722 Views

4 replies

0 likes

  • 722 Views
  • 4 replies
  • 0 likes

Changing from Premium to Family on Daughters Account

I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium. How can I become the primary account holder and stop paying for my daughters Premium subscription, and then sign up for the Famil...

Newbie

I have been paying for my daughters Premium account for 7 months and would like to just switch over to a Family Premium.  How can I become the primary account holder and stop paying for m...

136 Views

0 replies

0 likes

  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant connect a family member

Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this address and live here so I wounder what you base this info...

Newbie

Hello, I get the message that you can't confirm that the person I try to connect to my family account is living on the same address as me!! It's my mother in law and she is registered at this a...

MonicaM_Bogota

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution cuenta desconocida como administrador del plan familiar y mis agregados no pueden confirmar

el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se tratadespues e tenido problemas por que agrego a mi esposa al plan pero despues de algun...

Newbie

el primer problema viene cuando entro a la pantalla para agragar personas a mi plan familiar y aparece una cuenta desconocida como administrado y no se de que se trata despues e tenido problemas por...

MonicaM_Bogota

Roadie

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Subscription - Wrong Address

Hello,I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we actually do). Sending a new invitation dös not help. Please h...

Newbie

Hello, I invited my wife to my Family Premium Account and it worked for two weeks. Afterwards she received the message that Spotify was not abel to verify we share the same address (what we a...

MonicaM_Bogota

Roadie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Miembro del plan familiar eliminado

Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.

Newbie

Tengo un miembro del plan familair que fue sacado, esa persona vive conmigo pero aun asi fue sacado, como puedo solucionar este inconveniente? Gracias.

MonicaM_Bogota

Roadie

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Falscher Administrator bei Family

Hallo,bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher account von meiner Schwägerin ist, die das ganze aber g...

Newbie

Hallo, bei meinem Family Account wurde mein Bruder der wie die anderen Familienmitglieder auch, im selben Haus wohnt rausgekickt. Dabei ist mir aufgefallen, dass der Administrator ein angeblicher a...

niclase97

Regular

4375 Views

8 replies

1 likes

  • 4375 Views
  • 8 replies
  • 1 likes

Family Premium Account

Hi, I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another address (and thus another postcode) and even though now I have...

Newbie

Hi,   I have been a part of a specific family premium account. Recently I was asked to verify my address and my postcode. However, as I opened my Spotify account years ago, I was in another a...

Bittencourt

Spotify Star

337 Views

3 replies

0 likes

  • 337 Views
  • 3 replies
  • 0 likes

Won't let me invite my daughter on family premium .says we should be in same country..

When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription

Newbie

When I try to add my daughter to family premium it says your account needs to be based in the same country as the owner of the premium for family subscription 

Maxim

Spotify Star

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes