Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
How to change the administrador (Plan Premium Familiar)?Como mudar o administrador do Plano Familiar?
Hi, I have a family subscription since last year, my mom is the one that administrate the account, yesterday Spotify informed us that we (my brother and I) were not longer at this subscription because they couldnt confirm our addres, but we have the ...
My father sent me a spotify for family invite, but i have not recieved it. He sent the invite at least 10 times. I am sure he sent it to the right mail adress. I have a premium account. thank you for helping
HiI have a family subscription and I live in the United Kingdom. My daughter resides at my UK address but recently moved to Canada for school. She recently installed Spotify on her phone and setup a free spotify account in Canada.I sent her a family ...
Hi Spotify, I would like to subscribe to Family Plan for ME, Wife and 2 daughters currently students, all officially (fiscal POV !) living at family home. One already move to U.S for a 6 months intership, the second will move in coming days for 3 mon...
I am trying to invite my 2 boys to the spotify premium family account but they dont get any mail form the invite. Why dont they get the invitemail? Best Regards Rune Roligheten
hola a todos queria preguntarles si a ustedes tambien les ha pasado lo mismo y como han resuelto. mi esposo abrio una cuenta premium familia para los dos hace 5 dias. me hizo la invitación, yo acepte y accedi a mi cuenta y todo iba bien. algunas hora...
Beste,Ik ben de beheerder van premium for Family, maar in het account overzicht staat mijn vader z'n naam als beheerder... hoe komt dit? Hoe kan ik dit veranderen? Bedankt!
hi nachdem jetzt alle Mitglieder meiner Familie aus dem Bestand rausgeflogen sind kann ich jetzt diese nicht mehr einladen. Habe neue Einladungen verschickt. Aber alle scheitern jetzt an Registierung mit der Fehlermeldung das die Adresse vom Hauptnut...
Liebe Spotify-Freunde, ich habe ein Problem.Seit einer Woche funktioniert mein Family-Premium-Account nich mehr, obwohl ich immernoch Teil der "Spotify-Family" bin und alle Adressen und E-mails bestätigt habe und von Spotify wurden sie verifiziert. M...
Buenos dias¡ Tengo problemas con el administrados del plan familiar, ¿que puedo hacer?. La persona que me sale como administrador es uno de los miembros, no yo , que soy la persona titular del Plan Familiar. A esta persona le intento enviar la invita...
Hi,I just noticed that my name (the one on the top of the list) displayed on my list of premium for family is not correct. It was may nephew's name not mine. And there's is no way to change the name because it's uneditable. Can you help me on how to ...
Tengo una suscripcion familiar y nadie puede usarla, trato de cancelarla y me parece error, me podrian devolver la plata si no podemos usar este servicio por favor.
İ'm using spotify family about years.i have a premium family membership.but my brother and sister got message " you're free user now" and i can't invite them because "we couldnt your adress bla bla. ITS MY FAMILY. İf this not work as before. There is...
Olá, Não estou conseguindo entrar na conta familiar do meu parente que mora no mesmo endereço que eu.Aparece a mensagem "Não foi possível verificar que o seu endereço é o mesmo que o do Administrador do Plano Familiar." Alguém pode me ajudar?Obrigada
Hola, hace meses que me suscribi al plan familiar de spotify y hace unos días me mandaron un mail porque no pudieron confirmar la dirección de mi hermano. Entonces ahora su cuenta se regresó al Spotify gratis y estamos tratando de regresarlo a la cue...
This evening I added my mother to my premium account. However I then had to log into my own account which I never have to do and my recent play list has disappeared. Also the album I downloaded for my mother on her account is now downloaded onto my a...
Hey,my husband wanted to add me as a Family-Member but it did't work.It said, Spotify couldn't confirm, that we live at the same place.But we do, please help...:(
Hello, how can I change the name over 'You' when I click the Manage Accounts? Not sure how it happened but the displayed name is not mine.
Bonjour, je suis dans le compte Spotify famille de ma soeur et de mon frère, un jour en me connectanr, j'ai vu que j'avais été remis au compte free.Je n'arrives plus retourner dans l'abonnement, ça m'indique qu'ils n'arrivent pas à prouver qu'on habi...