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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82302 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
62771 Views
29 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198289 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29743 Views
44 replies
4 likes
When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was under "me". Can I change it? I've tried to find an emai...
When I subscribed for the Spotify family, it wanted name, adress etc. And i thought that it was the name of my boyfriend, but I didn't read it properly, so when I had to invite him, his name was u...
Newbie
240 Views
1 replies
0 likes
Muy buenas, tengo un problema a la hora de recibir la invitacion del plan familiar.Quedan invitaciones, el email es correcto, a otros familiares le llega directamente, y a mi no me llega el email de invitacion, el mail funciona correctamente puesto q...
Muy buenas, tengo un problema a la hora de recibir la invitacion del plan familiar. Quedan invitaciones, el email es correcto, a otros familiares le llega directamente, y a mi no me llega el email d...
Newbie
558 Views
3 replies
0 likes
Hi,I want to change my family premium subscription to single premium but I get an errorIn turkish "Tüh! Bir sorun oldu, lütfen sonra yeniden dene." (Oops! There was a problem, please try again later.) I tried several times. Any suggestion ?
Hi, I want to change my family premium subscription to single premium but I get an error In turkish "Tüh! Bir sorun oldu, lütfen sonra yeniden dene." (Oops! There was a problem, please try a...
Newbie
240 Views
1 replies
1 likes
Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family.Il tutto perché loro devono inserire l'indirizzo dove viviamo che deve essere u...
Io ho un account fatto tramite FaceBook, pago l'abbonamento Family da qualche mese e da 2 mesi non so Cosa sia successo ma mi avete levato i legami con gli account family. Il tutto perché loro d...
178 Views
0 replies
0 likes
I have a family membership. But when I try to extend this to my family members, it asks to fulfill the address info to proceed membership. I have no idea where the address information is as long time ago I have started my membership. Please do help u...
I have a family membership. But when I try to extend this to my family members, it asks to fulfill the address info to proceed membership. I have no idea where the address information is as long t...
Community Legend
324 Views
1 replies
1 likes
How has the admin user on my family plan suddenly changed? I am the one with the subscription, but when checking my account online, I noticed it shows another person as the main used/admin of the family plan?
How has the admin user on my family plan suddenly changed? I am the one with the subscription, but when checking my account online, I noticed it shows another person as the main used/admin of the family...
Not applicable
477 Views
1 replies
0 likes
Dear all, I just got a premium family account.Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does that causes any issues? Because I have read eligibility i...
Dear all, I just got a premium family account. Because due to my job I have to travel between Germany and Switzerland, morst of the time requires me to stay in switzerland for over months. Does t...
156 Views
0 replies
0 likes
Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es betrifft auch meine Familienangehörigen
Mein spotyfy premium family geht nicht mehr ich kann keine musik mehr hören wenn ich unterwegs bin und zuhause geht es nur mit der ständigen Werbung!!! Kann mir bitte jemand helfen . Es b...
334 Views
0 replies
1 likes
i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has started and has told me the date it will end but ev...
i've had spotify premium in the past and recently got a new phone. all my data got deleted so i had to redownload spotify and repurchase premium. on the spotify website it says my new free trial has ...
170 Views
0 replies
0 likes
We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. Thanks
We have the problem that Spotify doesen't see that we are a family and so other Account isn't a premium Account but a normel without Premium. And I need halp what I can do that I can hear Music. &n...
190 Views
0 replies
0 likes
I am a Free Spotify user in the Philippines.I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom users are unable to log in Spotify.I would like to know if ...
I am a Free Spotify user in the Philippines. I would like to upgrade to Family Premium. However, I was told that there are pending issues between Globe Telecom & Spotify, hence, Globe Telecom u...
2198 Views
0 replies
0 likes
Hi everyone,I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to know exactly the address that I entered with my account, B...
Hi everyone, I'mtrying to join my wife to my family account, but spotify says that she can't join because is not possible to verify that is the same address of the admin... I don't know how to k...
Not applicable
349 Views
2 replies
0 likes
If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?
If your an administrator of a family premium account. Are you able to look at what songs other people on your account have downloaded?
400 Views
0 replies
0 likes
Buenas tardes.Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la actualizacion pero solo me pedian el codigo postal y no ...
Buenas tardes. Pagué el plan familiar, lo estuve usando sin inconvenientes, pero el mes pasado me llegó un correo para actualizar mi informacion del domicilio. El correo tenia un link p hacer la act...
149 Views
0 replies
0 likes
I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?
I buy Family Account but I can't add my any parents or sisters. I think maybe i can write my home adress wrong, How I can learn what i use before?
162 Views
0 replies
0 likes
I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!
I have a family plan and my brother is trying to join. I sent him an invite and tried linking his ols free account to the family plam but doeant seem to be working. Help please!!
174 Views
0 replies
0 likes
I have accidentally registered a family account with a wrong name for myself. The address is certainly correct. Can I change the name or have it changed?
I have accidentally registered a family account with a wrong name for myself. The address is certainly correct. Can I change the name or have it changed?
Newbie
243 Views
1 replies
0 likes
I hava a quick question. I had a Spotify Premium account and now started a Premium Family Account..according my online banking account Spotify will debit 9,99€ from my bankaccount....how can I see what kind of an Accound i have know? I can not open t...
I hava a quick question. I had a Spotify Premium account and now started a Premium Family Account..according my online banking account Spotify will debit 9,99€ from my bankaccount....how can I see w...
Roadie
180 Views
1 replies
0 likes
Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.
Hi guys. I had a problem in my account. My brother bought family account and use a random home adress. I cant join family premium. How can i see adress or how can he change adress? Have a good day.
Spotify Star
578 Views
1 replies
0 likes
I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account. This fail start when i have a payment problem. Best regards
I was inviting my wife but when she received the email and certified the adress information, spotify doesn`t active her premium account. This fail start when i have a payment problem.  ...
Spotify
234 Views
1 replies
0 likes
