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Says address is wrong for family plan but i know it's correct. Maybe entered wrong when i signed up?

Says address is wrong for family plan but i know it's correct. Maybe entered wrong when i signed up?

I am the account holder and have successfully added one sibling and my mom months ago. Trying to add my other sister now but every address I try says it is wrong (we recently moved homes). How can i look up the address of the main account to add her successfully?

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1 Reply

Hey @lvsm224,

 

It’s not possible to change the address registered on an existing Premium for Family subscription. 

 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the subscription on your old account 🙂

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