Subscribed for Family Premium but can still only u...

user-removed · 2017-03-30

I've just signed up for Family Premium and added 4 family members via their individual email addresses, however can still only access music one user at a time. Seems like nothing has changed.
Please advise.

Maxim · 2017-03-30

Hey @user-removed,

Can you please make sure that each family member is logged into their own Spotify account?

Thanks 🙂

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user-removed · 2017-03-31

Unable to unfortunately. On trying to set device password, a page comes up saying "Oh no! Something has gone wrong! But dont be sad.You can try aagain a bit later.

Been trying now for over 24 hours with no success:(

Can anyone help??

Maxim · 2017-03-31

It has nothing to do with device passwords. Does each family member have their own Spotify account..?

If they don't have one, they'll have to sign up at https://spotify.com/signup.

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