The address isnt passing

[Mathilde2094]

My Question or Issue

I have a family account on spotify, 2 of my invites cant access because the address doesnt match, but the address is correctly entered, what can i do?

[Billy-J]

Hey @Mathilde2094, I'll be happy to help you! 

If you made any tiny mistake on your address when you started the Premium for Family plan, then all other members won't be able to join your plan. In this case, to change the physical address - please follow these steps: 

1.  Create a new account (make sure you cancel the plan on your old account and sign out everywhere beforehand)
2. Subscribe to Premium for Family on that new account.

I hope this helps! Let me know if you have any more questions 🙂