Trouble in joing Family Premium

[jlcalandrini]

I've got Family Premium spotify then sent invitations to my sisters and mother, but everytime one of my sisters tries to confirm her identity it goes wrong. 

I wanna know how can I fix this, I think it's the error number 3 that doesn't allow her to enjoy us. Thanks.

[Maxim]

Hey @jlcalandrini,

Please tell her to reach out to Support so the right team can look into this 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
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If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.