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Unable to join the family plan - Genetic Error

Unable to join the family plan - Genetic Error

 

Plan

Family

Country

Australia 

Device

Mac Pro M2

Operating System

(iOS 13)

 

My Question or Issue

When I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an error occurred. 
I've gone through all of the online trouble shooting with no luck. 

 

Reply
1 Reply

Hey @bradc2,

 

Thanks for coming to the Community.

 

Can you please give it a try on a different device and/or in a different browser? 🙂

 

If the issue persists, please post a screenshot of the error message.

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