You can't join this family plan

[IKrik]

Hi, 

WHY CAN'T I JOIN A FAMILY PLAN?!

I've got the invitation, tried to accept it but there was some red box saying that I can't join it

Then I tried with another email adress but still not working

Can I contact a spotify agent??? 

Don't want to pay my money and not be able to use premium

[Bittencourt]

Hi @IKrik, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!