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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79689 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59263 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195902 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29112 Views
44 replies
4 likes
My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
My mum sended me an email with the link for the family Spotify premium but actually I didn't receive any email although we checked up the email address several times
Roadie
256 Views
1 replies
0 likes
Hello ! I have one question before subscribing to a family account, about my student housing. I read that the members of the same family had to reside at the same address but 5 days out of 7 I live 140 km from home in student housing. If I subscribe ...
Hello ! I have one question before subscribing to a family account, about my student housing. I read that the members of the same family had to reside at the same address but 5 days out of 7 I...
Newbie
3701 Views
3 replies
0 likes
My sister sent me an invitation but I never recieved it. It's been hours! I am tired of listening to ads! Yes, she entered the right address and the Spotify webpage says the invitation was sent but I never recieved it. Please help.SPOTIFY PERSONNEL: ...
My sister sent me an invitation but I never recieved it. It's been hours! I am tired of listening to ads! Yes, she entered the right address and the Spotify webpage says the invitation was sent but I...
Newbie
190 Views
1 replies
0 likes
I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.
I recived the email from my dad to join the family account and i fill all the requirements and it doesnt let me be in the account.
Roadie
213 Views
1 replies
0 likes
Minha conta Premium familiar na qual todos moramos no mesmo endereço se desfaz só ao final do mes, o pagamento é via cartão é não há atrasos, gostaria que resolvessem o incoveniente, pois não aguento mais ter que criar novas contas pra todos por que ...
Minha conta Premium familiar na qual todos moramos no mesmo endereço se desfaz só ao final do mes, o pagamento é via cartão é não há atrasos, gostaria que resolvessem o incoveniente, pois não aguento...
Roadie
374 Views
3 replies
0 likes
hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from charging me in this month?
hello, how could i cancel the premium? i followed the instructions on the premium downgrading, but they said im in spotify free. however, theyre still charging me. how can i cancel this premium from ...
Casual Listener
318 Views
3 replies
0 likes
I have paid for spotify family premium and successfully added my wife & 2 of my children (or so my account says). However one of my kids spotify app on android phone keeps on saying free trial, despite reinstallation of app including a clean install....
I have paid for spotify family premium and successfully added my wife & 2 of my children (or so my account says). However one of my kids spotify app on android phone keeps on saying free trial, d...
Casual Listener
234 Views
2 replies
0 likes
HelloHave paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number.Have try to share the account with them with the specific code however the system refuse as ...
Hello Have paid for a swiss Family account as we just moved to switzerland, however as we are very near from France my childrens have kept their french number. Have try to share the account with t...
Roadie
264 Views
1 replies
0 likes
Como puedo cambiar las preguntas que establecí para que otros usuarios puedan usar mi cuenta familiar
Como puedo cambiar las preguntas que establecí para que otros usuarios puedan usar mi cuenta familiar
Newbie
256 Views
1 replies
0 likes
Aile hesabımı doğrulama maili'ne yanlış cevap verdim, doğrulama hatası nedeniyle tekrar aile hesabına geçemiyorum ne yapmalıyım?
Aile hesabımı doğrulama maili'ne yanlış cevap verdim, doğrulama hatası nedeniyle tekrar aile hesabına geçemiyorum ne yapmalıyım?
Newbie
766 Views
2 replies
0 likes
Hello. I am the main account holder for my Spotify Fanily account. I have 5 family members that are subscribed to me. However, 3 of them had been deactivated by Spotify. I have tried to log in my sister's Spotify account which had been reverted to a ...
Hello. I am the main account holder for my Spotify Fanily account. I have 5 family members that are subscribed to me. However, 3 of them had been deactivated by Spotify. I have tried to log in my s...
Casual Listener
367 Views
5 replies
0 likes
Hi!I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription fee and my account was subsequently downgraded. I have ...
Hi! I have had a Family plan for the last year, with six separate accounts falling under that subscription. There was recently an issue with my bank which prevented me from paying my subscription f...
Roadie
421 Views
1 replies
0 likes
Llevo unos años con una cuenta Premium a través de una empresa de telefonía que comparto con 2 de mis hijos, pero ahora mi tercera hija y mi mujer quieren disfrutar de la cuenta, por lo que estaba valorando el cambio a una cuenta familiar. Mi duda es...
Llevo unos años con una cuenta Premium a través de una empresa de telefonía que comparto con 2 de mis hijos, pero ahora mi tercera hija y mi mujer quieren disfrutar de la cuenta, por lo que estaba va...
151 Views
0 replies
0 likes
For a few days Spotify is asking me to update my credit card number but when I do it appears a message saying to try again.I have had this accounts for half a year now and never had such probem (in fact I've already being charged for this month).
For a few days Spotify is asking me to update my credit card number but when I do it appears a message saying to try again. I have had this accounts for half a year now and never had such probem (in...
172 Views
0 replies
0 likes
Good morning,Today I am expired with the spotify family subscription, which having access only with Facebook I have never been able to share with my relatives.I would like to be able to enable email and password access without having to pay for renew...
Good morning, Today I am expired with the spotify family subscription, which having access only with Facebook I have never been able to share with my relatives. I would like to be able to enable e...
157 Views
0 replies
0 likes
Hola, hoy envié una invitación a mi hermana para unirse a mi plan familiar pero no me llega el correo de autorización.
Hola, hoy envié una invitación a mi hermana para unirse a mi plan familiar pero no me llega el correo de autorización.
164 Views
0 replies
0 likes
For sure the manager in charge of this stupid policy should be promoted!!! We all live in the same address and it is just imposible to prove it on spotify!!!! The main account (mine, which you already charged the $8.99 was created with my facebook pr...
...ancel all family accounts??? or just charge a whole month without providing the full service just beacues the address can't be confirmed!!!! That's a form of fraud if you multiply that by all the a...
Casual Listener
561 Views
1 replies
1 likes
Hey! We just got Premium Family and my dad added us to the Premium Family, but neither me and mom got the confirmation mail about the premium family. What to do? I really don´t understand what the problem is.. I have an old Spotify account that I use...
Hey! We just got Premium Family and my dad added us to the Premium Family, but neither me and mom got the confirmation mail about the premium family. What to do? I really don´t understand what the p...
207 Views
0 replies
0 likes
Hi,I live with 4 other flatmates in a 3 room flatshare, so we aren't all family.Since we live under the same adress, can we use spotify family? at the moment none of us facy spending 10/month but this was we can easily afford it. cheers
Hi, I live with 4 other flatmates in a 3 room flatshare, so we aren't all family. Since we live under the same adress, can we use spotify family? at the moment none of us facy spending 10/m...
Spotify Star
1396 Views
1 replies
0 likes
I want to add my brother to spotify for family and I can't i logged him via facebook and somehow i can't add him, after inviting and filling fields it prints out message - Can't validate that you live on the same address as the main account owner.It ...
I want to add my brother to spotify for family and I can't i logged him via facebook and somehow i can't add him, after inviting and filling fields it prints out message - Can't validate that you l...
Casual Listener
564 Views
4 replies
0 likes
