como retirar os acessos offline anteriores?

[nivcristinex]

tenho plano familia, e troquei de celular duas vezes, agr nao ta me deixando ouvir musica off

[Lyubka]

Hey there,

Thanks for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

You can have offline music saved on up to 5 devices. What you can do is log on to Spotify on your older phone and delete the Spotify app and disable all downloads on playlists you might have there.

On another note, we can confirm that if you don't go online at least once in 30 days on a specific device, your downloads will be removed automatically. If don't have access to your old phone anymore, you can just wait for the 30 days to pass.

More info about Offline listening you can find in this support article. 

Hope this helps,

Cheers!