family plan member being removed

[risholee]

Plan

Premium

Country

 HK

My Question or Issue

 my family member is being removed from plan. 

And she can't access the premium plan even I re-invited her even we are living in the same address.

Please advise. 

[Bittencourt]

Hi @risholee, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!