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invited family member but it says adress doesn`t match

invited family member but it says adress doesn`t match

Hi all, I have premium family and wanted to invite my son. He received the invitation and needed to type in the adress. It said he can`t be verified, as it is not the same adress. But when I look into my spotify account I can`t find any adress that I have entered myself, so I can`t check where the difference might be. I can`t find any adress details in my spotify account to countercheck. Can you please help? Thanks a lot. 

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1 Reply

Hey @KatjaStahl

 

Unfortunately, for the time being, it’s not possible to check or change the address registered on an existing Premium for Family subscription.

 

If you move, or don't remember your address details, you need to create a new account, subscribe to Premium for Family on that account, and cancel the subscription on your old account.

 

After that, contact customer support, and they'll transfer your playlists from your old account to the new one. 🙂

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