members in Family Premium cannot use Spotify

[joeychaos7612]

I have an family premium plan with my roommates, but one of them said the account seems to be removed. And when I tried to log in and manage the Family premium account, the page was totally blank without any member inside. How can I put back my roommate in the group to use spotify with my Family premium account?

[Luke]

Hey @joeychaos7612,

have you tried to use an incognito tab, clear the cookies of your browser and use another browser or device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

Have a nice day!

LK608