my son can't join my premium family account !!

[#1]

Even with the link I sent.
System says he tries to join from abroad.
While he's at home.
It's been years that it's blocking, I'm getting really nervous now.
Can you help me ??

[Maxim · Accepted solution]

Hey there,

Thanks for reaching out.

Can you please share the exact error message that he's seeing? 🙂

Also, I recommend making sure that his country setting set at https://spotify.com/account is the same as on your account.

Looking forward to your response.

[GingaWinga]

I have the same problem. When i click the link for my son and my wife it says they are trying to connect from abroad. Ive logged in to my wife's account and it is set as the same home address

[Maxim]

@GingaWinga,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!