Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 94803 Views
  • 32 replies
  • 5 likes
  • 94803 Views
  • 32 replies
  • 5 likes

Superuser Contribution Can't join Premium Family Plan

My Question or Issue I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later". I've had premium individual and premium duo during the year and I already canc...

  • Newbie
  •   My Question or Issue   I've been trying to join a family plan but after selecting the address, I receive an error page saying "There was a problem - please try again later".   I...
  • IanMM
  • Newbie
  • 2589 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 2589 Views
  • 4 replies
  • 1 likes

Superuser Contribution Member of Familiy Mix not included and cant see/use Family Mix Playlist

PlanPremiumCountryBrazilDeviceSamsung Galaxy S10 PlusOperating SystemAndroid 11Spotify App Version8.6.88.1104 My Question or IssueI have included 5 members into a Family Plan wich i am admin. But one of this members cant get included into Family Mix ...

  • Newbie
  • Plan Premium Country Brazil Device Samsung Galaxy S10 Plus Operating System Android 11 Spotify App Version 8.6.88.1104   My Question or Issue I have included 5 members into a Family...
  • Jeremy
  • Spotify
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription Premium Family Issues - PT

I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in the App... When I log in the Spotify web page it says t...

  • Casual Listener
  • I have subscribed Premium Family on the 31 st December. I am not able to invite members from the app. The members I invited after subscription can not validate address. I can see I am Premium in t...
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 347 Views
  • 3 replies
  • 0 likes

Family plan with three gift cards

I’m a mom and I have have three kids- each with a Spotify account and gift cards. The kids got these gift cards at christmas. Can i create a family account, invite all the kids, and their gift cards transferred to the family account (the workaround I...

  • Newbie
  • I’m a mom and I have have three kids- each with a Spotify account and gift cards.  The kids got these gift cards at christmas.  Can i create a family account, invite all the kids, and t...
  • Maxim
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 290 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family manager quitting and others starting a new subscription - will they be charged twice?

PlanPremium FamilyCountryHong Kong S.A.R. My Question or IssueI am the manager of a current family plan and I want to quit the plan. I understand that the family manager role cannot be transferred so I have to cancel the plan and let another user sta...

  • Casual Listener
  • Plan Premium Family Country Hong Kong S.A.R.   My Question or Issue I am the manager of a current family plan and I want to quit the plan. I understand that the family manager role c...
  • fhfuih
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 267 Views
  • 2 replies
  • 0 likes

Superuser Contribution Join date of my family members

Hello,I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right now. Do anyone have any idea on this topic? (Except asking the...

  • Casual Listener
  •   Hello, I am a premium for family user and I would like to learn when my family members joined this plan. Although I could learn it on the family membership page before, I can't do so right n...
  • Alex
  • Moderator
  • 799 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 799 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium Family issues

Hi,I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also invite my husband to join and the web version says fami...

  • Casual Listener
  • Hi, I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also i...
  • Alex
  • Moderator
  • 400 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two family members playing different songs in same house at same time

I will try to keep this as simple as possible. I want to achieve using premium family; 1) Adult plays a song in one room in the house using an Alexa echo device2) Child plays ANOTHER song at the same time in the same house on another Alexa echo devic...

  • Newbie
  • I will try to keep this as simple as possible.   I want to achieve using premium family;   1) Adult plays a song in one room in the house using an Alexa echo device 2) Child plays A...
  • brentvw123
  • Newbie
  • 544 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 544 Views
  • 2 replies
  • 0 likes

Solved!! Can I transfer my account from my Family account without having to create a whole new account?

I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then create a new family account with my wife, she’s on he...

  • Casual Listener
  • I am currently on a family plan and am I’m wanting to leave my family account and start one with my wife, mom and I. Is there a way for my to remove my account from my current family plan and then c...
  • Emilia_8
  • Spotify Star
  • 4172 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 4172 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account Manager's Family Mix restricted to Manager only (other Family Mix members NOT appearing)

PlanPremium Family CountryFranceDeviceSamsung Galaxy S10Operating SystemAndroid 11 My Question or IssueI have 4 other Family members who are using the Family Mix (and can easily manage their Family Mix by adding or removing the titles from any other ...

  • Casual Listener
  • Plan Premium Family  Country France Device Samsung Galaxy S10 Operating System Android 11   My Question or Issue I have 4 other Family members who are using the Family Mix (and c...
  • MafeG
  • Spotify Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution moving with a spotify premium account from the UK

PlanPremiumCountryUK -> SloveniaDeviceseveralOperating SystemseveralMy Question or IssueI have a premium family account in the UK and am moving with my family to Slovenia. I would like to change countries on my account but am worried about losing fav...

  • Newbie
  • Plan Premium Country UK -> Slovenia Device several Operating System several My Question or Issue I have a premium family account in the UK and am moving with my family to Slovenia. I w...
  • Jeremy
  • Spotify
  • 210 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 2 replies
  • 0 likes

We have already paid for family premium but i cant join because i have had another family plan l ago

PlanFree/PremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have already paid for family premium but i cant join because i have had another famil...

  • Newbie
  • ...ave already paid for family premium but i cant join because i have had another family plan l ago. Can you please fix this issue. Proof that ive paid is in the attachments.
  • Maxim
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Premium Family for split households

PlanDuo to FamilyCountryNZMy Question or Issue I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well. Due to custody arrangements, she only lives "under my roof" part time. Can she be part of the Premi...

  • Newbie
  • Plan Duo to Family Country NZ My Question or Issue   I currently have a Duo account with my wife. I wish to change to Family to include my daughter as well.    Due to custody a...
  • Bittencourt
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 1 replies
  • 0 likes

Premium Family - if I invite a family member, will they keep their playlists from their own acct?

I want to start a Premium Family account, and invite my husband and son. My husband already has his own Premium account, so if I invite him will he keep all his playlists?

  • Newbie
  • I want to start a Premium Family account, and invite my husband and son.  My husband already has his own Premium account, so if I invite him will he keep all his playlists?  
  • TreyAnastasio
  • Spotify Star
  • 2622 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay won't stop, even when it's turned off

PlanPremium FamilyCountryUSADevice(iPhone 12, Macbook Pro 2018)Operating System(iOS 15.1.1, BigSur) I have Autoplay turned off in Preferences both on my phone and desktop, but Spotify continues to autoplay songs on my profile. I've tried turning Auto...

  • Regular
  • Plan Premium Family Country USA Device (iPhone 12, Macbook Pro 2018) Operating System (iOS 15.1.1, BigSur)   I have Autoplay turned off in Preferences both on my phone and desktop, b...
  • Alex
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Solved!! Premium for family to student

PlanPremium Family CountryNetherlands Device(iPhone XR, Mac M1)Operating System(iOS 15.1, macOS Big Sur) My Question or IssueHi everyone, so right now I’m on my family’s spotify premium plan that we started in GB 4 years ago. My parents want to switc...

  • Casual Listener
  • Plan Premium Family  Country Netherlands  Device (iPhone XR, Mac M1) Operating System (iOS 15.1, macOS Big Sur)   My Question or Issue Hi everyone, so right now I’m on my family...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do ex-wife and kids leave current Family Plan and start a new one with playlists intact?

Just as the title suggests really. My ex-wife would like to separate from our Family Plan and start her own, and bring the kids over to her new one. How does she and the kids manage this and keep all playlists?

  • Music Fan
  • Just as the title suggests really. My ex-wife would like to separate from our Family Plan and start her own, and bring the kids over to her new one. How does she and the kids manage this and keep a...
  • TreyAnastasio
  • Spotify Star
  • 1871 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1871 Views
  • 1 replies
  • 0 likes

Superuser Contribution Several Familiy Accounts on ONE device // Maximum length of shared playlist (Spotify kids)

Hi,I have Spotify Family and we (2 parents, 2 kids) are quite often sharing an Android tablet, e.g. for the music in the kitchen. Related to this I have two questions: 1. Unfortunately Spotify does not seem to have a quick solution for switching betw...

  • Casual Listener
  • Hi, I have Spotify Family and we (2 parents, 2 kids) are quite often sharing an Android tablet, e.g. for the music in the kitchen. Related to this I have two questions:   1. Unfortunately S...
  • Kiril
  • Moderator
  • 517 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 517 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Can't connect to Sonos anymore

Hello all, All of a sudden i can't play music anymore to my Sonos speakers. We have a Family account. All members have no problems with Sonos. When i create a new member in the family and login with that new account, all works perfectly. It's a stran...

  • Casual Listener
  • Hello all,    All of a sudden i can't play music anymore to my Sonos speakers.  We have a Family account. All members have no problems with Sonos. When i create a new member in t...
  • Alex
  • Moderator
  • 772 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 772 Views
  • 5 replies
  • 0 likes

Superuser Contribution Wife changed mobile phone, now I can't invide her anymore to the family plan.

PlanFamily PremiumCountrySwitzerlandDeviceSamsund S21 UltraOperating SystemAndroid 12 My Question or IssueLike in the titleif she opens the invite link, she doesn't can confirm the adress. She only can login with my own account. Any solutions for thi...

  • Newbie
  •   Plan Family Premium Country Switzerland Device Samsund S21 Ultra Operating System Android 12   My Question or Issue Like in the title if she opens the invite link, she d...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 356 Views
  • 1 replies
  • 0 likes