Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 135144 Views
  • 32 replies
  • 8 likes
  • 135144 Views
  • 32 replies
  • 8 likes

Premium Not Working

Premium IndividualCanadaDeviceiPhone 14 Pro and Macbook ProHi, I've paid for spotify premium individual yet nothing has changed. I've tried verifying my email, logging out and back in, logging out of all devices, waiting several days (its been about ...

  • Casual Listener
  • Premium Individual Canada Device iPhone 14 Pro and Macbook Pro Hi,  I've paid for spotify premium individual yet nothing has changed. I've tried verifying my email, logging out and back i...
  • Billy-J
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Country change with no new country payment method

Hello, I am changing country and with it from one Premium-family subscription to another. The FAQ tells me I should change my payment method to belong to that of the new country to be able to change the country, but my payment card will still be the ...

  • Visitor
  • Hello,   I am changing country and with it from one Premium-family subscription to another. The FAQ tells me I should change my payment method to belong to that of the new country to be able t...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Solved!! How do i leave a family account?

I am member of a family Account. I moved and want to leave the account without ending it for the others and without asking anyone to kick me out. How can I do that? Thanks for your help!

  • Casual Listener
  • I am member of a family Account. I moved and want to leave the account without ending it for the others and without asking anyone to kick me out. How can I do that?   Thanks for your help!
  • Maxim
  • Spotify Star
  • 992 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 992 Views
  • 6 replies
  • 0 likes

Solved!! duo to spotify cooldown??

I'm planning to switch from duo to family. I'm aware that if you leave a spotify family you may have a cooldown for year. What I'm trying to ask is will the subsidiary accounts receive a cooldown if the host switches plan from duo to family

  • Newbie
  • I'm planning to switch from duo to family. I'm aware that if you leave a spotify family you may have a cooldown for  year.  What I'm trying to ask is will the subsidiary accounts receive a...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Google voice match and the correct Spotify family account

PlanPremiumCountryGermany DeviceSamsung S22 UltraOperating SystemAndroid 12 My Question or IssueHow to use Voice Match with the correct Spotify account? We have a lot of GoogleHome Speakers and a Spotify Family Account with 6 members. But everytime w...

  • Regular
  • ...ot of GoogleHome Speakers and a Spotify Family Account with 6 members. But everytime we use Google home for playing spotify, always the first account is used. How to connect the right family member f...
  • 151 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re: how do i listen independently on different devices with family premium?

wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?

  • Visitor
  • wait. Then what's the point of family and how do I utilize it effectively so that I am not making my wife listen to what I am when she is in th car?  
  • AlejaR
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Premium family notification

If I cancel my subscription from premium family, does Spotify notifies the administrator?

  • Visitor
  • If I cancel my subscription from premium family, does Spotify notifies the administrator?  
  • Maxim
  • Spotify Star
  • 685 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 685 Views
  • 3 replies
  • 0 likes

Family Plan - unable to accept invite

My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few days but I continually get this error message: There ...

  • Visitor
  • My brother has set up a family plan. I have cancelled my Premium subscription but I cannot accept the invite. I have tried on my mobile, on a PC, PC in incognito mode. I have also tried over a few d...
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 188 Views
  • 1 replies
  • 0 likes

Logged in on web browser but since joining Family Premium

PlanPremiumCountryUSADeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot login to the app on a computer since joining premium family. It is saying I have a free account but am able to access the family premium o...

  • Visitor
  • Plan Premium Country USA Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cannot login to the app on a computer since joining premium family...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to add Spotify family member

I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not working, we have tried on my phone oneplus 9, their p...

  • Casual Listener
  • I am trying to add a new member to my Spotify family account, they have recently moved in with me so I want to give them access to my premium. We are entering the correct address and it's just not w...
  • MihailY
  • Moderator
  • 367 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 367 Views
  • 4 replies
  • 1 likes

Change Manager When Going from Duo to Family Membership

Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family plan for me to be manager, and then invite my s...

  • Visitor
  • Currently have Duo membership with my son and he is the manager. I'd like to upgrade to Family membership and become the account manager. Can I do this by leaving our current Duo plan, I create a Family...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution OCORREU UM ERRO

Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entanto, ao inserir o endereço correto, não participe, ad...

  • Newbie
  • Estou enviando convites para minha família, mas ao preencher os dados idênticos aos meus, aparece a mensagem "ocorreu um erro". Tentamos digitar outro endereço e aparece "dados incorretos". No entant...
  • Eni
  • Moderator
  • 444 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify dont ask my adress

i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset with this error

  • Casual Listener
  • i'm trying to enter family premium of my dad, we live in the same house but spotify simply didnt ask to put the adress and blocked me to enter in any other plan? i cant understand and im very upset w...
  • Lyubka
  • Moderator
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family

PlanPremium family CountryBelgium Operating SystemAndroid My Question or IssueWe want to add my husband to our family premium account as 4th member. unfortunately every time he clicks on the invitation link and he added our address (double checked) t...

  • Visitor
  • Plan Premium family  Country Belgium  Operating System Android  My Question or Issue We want to add my husband to our family premium account as 4th member.  u...
  • Joan
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Switching family

Hi, Since you still can't delete song history, you tend to get the -(mix) or -(cut) or -(ASOT1000) types of songs in playlists "made for me". This is especially annoying because they're not full songs and were made to be listened as a whole ong 1-2 h...

  • Newbie
  • ...ne, but I'm the main owner of the family plan, will I be able to add them to the new family? Does the 12 month period of not being able to join new family apply from the moment you added them to the e...
  • Maxim
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 1 replies
  • 0 likes

Moving from Premium Individual to Premium Family

I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice? Thanks!

  • Visitor
  • I have an individual premium plan and recently been added to a family premium plan. Do I have to cancel my individual plan to avoid getting charged twice?   Thanks!    
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution questions on connecting premium account under family to discord

PlanPremium under family plan My Question or IssueMy premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents will get the notification that I connected my account to discord ...

  • Casual Listener
  • Plan Premium under family plan   My Question or Issue My premium account is under my parents who own the family plan. I want to connect my account to discord but I'm not sure if my parents w...
  • Dian
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 334 Views
  • 1 replies
  • 0 likes

addresses didn't match, tried several times.

I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm address" so that the software goes and finds the addre...

  • Casual Listener
  • I'm setting up an account for one of my children using the exact same address and it says it doesn't match, cross checked the spelling 3 times, tried inputting about 5 times and used the "confirm add...
  • Stuie6286
  • Newbie
  • 799 Views
  • 6 replies
  • 0 likes
  • 799 Views
  • 6 replies
  • 0 likes

BEEING CHARGED FOR CHANGING MY CREDIT CARD

I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd! PlanPremium Family Country - Brasil Device(iPhone 13) My Question or IssueI want to understand w...

  • Newbie
  • I pay my spotify with credit card, however I needed to change the card and then I've been charged seven reais (brazilian coins) for that, this is absurd!  Plan Premium Family  C...
  • 44carol
  • Visitor
  • 282 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 282 Views
  • 2 replies
  • 0 likes

Sharing family plan with kids who share time between 2 homes following divorce.

i want to upgrade to a family plan from premium so my teenage kids can have access to premium features. due to divorce, I have shared care responsibilities for the kids (x3) and they stay with me 4 nights per fortnight. officially they ‘live with’ th...

  • Visitor
  • i want to upgrade to a family plan from premium so my teenage kids can have access to premium features.  due to divorce, I have shared care responsibilities for the kids (x3) and they stay w...
  • 144 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 0 replies
  • 0 likes