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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158380 Views
  • 32 replies
  • 9 likes
  • 158380 Views
  • 32 replies
  • 9 likes

Can't add partner to family plan, country correct

Hi, my wife used to live in the USA until two weeks ago. Now they're able to live with me in the UK (we got the visa! hooray!) I have set up a family plan as we're currently staying with my mother. I've been able to add my mother fine, but my wife ke...

  • Regular
  • Hi, my wife used to live in the USA until two weeks ago. Now they're able to live with me in the UK (we got the visa! hooray!) I have set up a family plan as we're currently staying with my mother....
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happens if a family member change address?

I want to start a family plan, but my daughter may go to study abroad.Will it be possible to keep her in the family group, even if she is not living with me for few months?

  • Visitor
  • I want to start a family plan, but my daughter may go to study abroad. Will it be possible to keep her in the family group, even if she is not living with me for few months?  
  • Not applicable
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

How could I stop adding songs to my history when I use Alexa or carplay?

I have a premium family account I add my user to Alexa and when my mother-in-law come to stay a couple of days with us she plays music for the language she speaks and it goes to my history, them the Spotify algorithm starts pooping that music in my a...

  • Casual Listener
  • I have a premium family account I add my user to Alexa and when my mother-in-law come to stay a couple of days with us she plays music for the language she speaks and it goes to my history, them t...
  • Jose_M
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

I am getting charged more on my Premium Family account.

I noticed the charges for Spotify has changed for the past 2 months (Feb and March). From 239, I am getting charged 241.39. From my Account>Order History I don’t see this charges reflected. Please check this discrepancy.

  • Newbie
  • I noticed the charges for Spotify has changed for the past 2 months (Feb and March). From 239, I am getting charged 241.39. From my Account>Order History I don’t see this charges reflected. Please...
  • Jose_M
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Spotify Kids login not working on child's phone

PlanPremium FamilyCountryUSADeviceiPhone 14 Pro Max for me and iPhone 14 Plus for childOperating SystemiOS 17.3.1 for me and same for child My Question or IssueI installed Spotify kids on my phone and setup my childs profile on there. It lets me logi...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 14 Pro Max for me and iPhone 14 Plus for child Operating System iOS 17.3.1 for me and same for child   My Question or Issue I installed S...
  • Elrondvega
  • Visitor
  • 862 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 862 Views
  • 3 replies
  • 0 likes

I get an error when clicking the invite to join the family

Husband sent me the link to join the family premium plan. When I click the link he sent me I get the 404s and heartbreak message.

  • Visitor
  • Husband sent me the link to join the family premium plan. When I click the link he sent me I get the 404s and heartbreak message.
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

problemas na minha conta

não estou conseguindo baixar musicas, sendo que minha conta e premium

  • Visitor
  • não estou conseguindo baixar musicas, sendo que minha conta e premium
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

musicas

não estou conseguindo baixar músicas

  • Visitor
  • não estou conseguindo baixar músicas
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Why can't I get the family premium account to log in?

I'm the family admin and I certainly know my email address and password. Now on my new phone and Spotify puts me into free, not our account. All family members have the premium and I'm being billed monthly.

  • Visitor
  • I'm the family admin and I certainly know my email address and password. Now on my new phone and Spotify puts me into free, not our account. All family members have the premium and I'm being billed m...
  • Bittencourt
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

My music stop after 10 seconds

When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music

  • Visitor
  • When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music
  • Anyk17
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

What will happen with user playlist when I remove him from premium family?

I want to remove one family member from premium family subscription. What will happen with his playlist? If they still be available for this user? Can this user can still use his account if free version or buy individual premium plan?

  • Visitor
  • I want to remove one family member from premium family subscription. What will happen with his playlist? If they still be available for this user? Can this user can still use his account if free v...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

My music stop after 10 seconds

When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music

  • Visitor
  • When start a playlist it’s stopt after a view second. When i replay again it’s stopt. I can’t listen any music
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

como incluir os membros na plano?

criei uma conta e não consigo incluir meus familares. como fazer?

  • Visitor
  • criei uma conta e não consigo incluir meus familares. como fazer?
  • Bittencourt
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I'm getting divorced and we want separate Family Accounts for her children and one for me and mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Individual - not eligible for that plan

I have a Premium individual account and what to create a Family account. When I try to do that the text: Sorry, you are not eligible for that plan. Here are some other ways to get Premium. I'v been a Premium user for a very long time, what is the iss...

  • Casual Listener
  • I have a Premium individual account and what to create a Family account. When I try to do that the text: Sorry, you are not eligible for that plan. Here are some other ways to get Premium.&n...
  • INCONSTANCE
  • Newbie
  • 3097 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 3097 Views
  • 7 replies
  • 0 likes

How can I switch from family plan to duo?

I’m in the family right now, but I want to switch to the duo account with my partner. How can I do it? Should I cancel my family subscription first?

  • Casual Listener
  • I’m in the family right now, but I want to switch to the duo account with my partner. How can I do it? Should I cancel my family subscription first?
  • mariaahey
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to play each users playlist on Echo without stopping another users?

We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on our separate echo devices at the same time? We also ...

  • Casual Listener
  • We have setup a family account and each of us have a separate profile. Each time I play a playlist on my echo device it stops another users in my family echo device. How can we play our playlist on o...
  • MartinT
  • Moderator
  • 1645 Views
  • 5 replies
  • 0 likes
  • 1645 Views
  • 5 replies
  • 0 likes

What happens with the 2nd account in Duo, when switching to Family?

I have the Duo membership with my husband and we want to upgrade to the Family plan so that we can include our son as well. Before changing the plan, this text appears: The other person on this plan will lose access to Premium Duo right away. Does th...

  • Casual Listener
  • I have the Duo membership with my husband and we want to upgrade to the Family plan so that we can include our son as well. Before changing the plan, this text appears: The other person on this p...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes