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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My family invited me to a premium Spotify and needs exact address for verification. Now the problem is, the address that they have in their account won't appear and will say it is not the correct address, in which IT IS THE CORRECT ONE! Can you pleas...
Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error:"No podés unirte a este planNo pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés volver unirte al plan de otra persona en 12 meses.O tambi...
PlanPremium FamilyCountryCanadaDeviceiPad 8Operating SystemiOS 17.2 My Question or IssueWe have a shared playlists to my son’s kids account. And he’s been building his own favourites from the curated lists by “heart”ing the songs. But when he goes to...
Ich bin Inhaberin eines Premium Family-Accounts. In diesem hat bereits mein Sohn einen Account. Meine Tochter hatte bis vor kurzen einen Kids-Account. Nun sollte sie einen richtigen erhalten. Ich habe ihr die Einladung geschickt. Nach Eingabe der kor...
It couldn't confirm my address and now I can't activate the premium plan
My family member can't join my familiar plan PlanPremiumCountryMexicoDeviceIPhone 14 Pro Max Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I upgrade to premium family from duo today but i cant add my kids because its says the address isnt recognised and wont let them input it manually.. I checked the address on my account and its correct. How do we get past this. its very frustrating an...
PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family member says our address is showing as incorrect. When I go to check I can only sel...
PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...
I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?
Hi all i hope you can help- I am the manager and bill payer for a Premium Family account. I listened to an audio book recently (which was included on Premium), which i then shared with my wife (also logged in on the family account) but it told her sh...
My family invited me to the family premium plan. I entered the home address as it is in the plan and it says that it is incorrect when in reality it is not. How can i solve this problem?
Ik heb een familie abonnement.
My sisters account got deleted from our Family Plan and now I can’t add her. It said that they can’t confirm if she is living at this address that she is typing. She has been in this plan for more than 3 years now and this is first time that we have ...
PlanPremiumCountryCanadaDeviceMultipleOperating SystemN/AMy Question or IssueExisting Premium plan member. When I'm trying to add my wife to the premium account, she can join, and it says she's a member of the plan. But when she's using Spotify and s...
Why can’t I join family plan subscription always shows you can’t join this plan
I bought Family account in US and register the US address, now I'm moving to EU, what and how I can use it in EU?
Our family plan manager got into a vehicular accident and unfortunately he's still disable and unconscious, would like to ask if it's possible to transfer or at least cancel our family plan instead to stop him getting charged.
PlanPremium FamilyCountryUSA My Question or Issue Can members of the Premium Family Plan see who else is on the plan? As the manager I know I can see them, but can the other members see who else is member?