Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134568 Views
  • 32 replies
  • 8 likes
  • 134568 Views
  • 32 replies
  • 8 likes

eliminate or migrate free account to new duo

my wife signed up for duo. I have a free account and can't seem to migrate it or activate the new duo on my phone

  • Visitor
  • my wife signed up for duo. I have a free account and can't seem to migrate it or activate the new duo on my phone
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

I cancelled my family plan and moved to free plan, how do I undo this?

I cancelled my family plan and moved to a free plan (starting in august), but now I no longer want to cancel the family plan. How do I undo the request and keep my plan as is?

  • Visitor
  • I cancelled my family plan and moved to a free plan (starting in august), but now I no longer want to cancel the family plan. How do I undo the request and keep my plan as is?
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1 kind kan niet inloggen omdat hij volgens Spotify in een ander land woont

Ik heb net een Spotify family abonnement genomen. Al mijn kinderen kunnen inloggen, behalve 1. Deze krijgt de melding dat hij volgens Spotify in een ander land woont terwijl het adres wel exact klopt met wat er in mijn beheerder account staat.Wat kan...

  • Visitor
  • Ik heb net een Spotify family abonnement genomen.  Al mijn kinderen kunnen inloggen, behalve 1.  Deze krijgt de melding dat hij volgens Spotify in een ander land woont terwijl het adres w...
  • Dian
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution De link om iemand uit te nodigen doet het niet

Als ik mijn broer de link stuur via whatsapp komt er te staan dat de pagina niet word gevonden. Hoe kan dit verholpen worden?

  • Visitor
  • Als ik mijn broer de link stuur via whatsapp komt er te staan dat de pagina niet word gevonden. Hoe kan dit verholpen worden?
  • Dian
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

HELP Payment taken for family premium but still on free plan

My family premium account was cancelled so I was set back to free plan. Have just paid for family premium again, money has been taken from my account but still has me as on free plan. Twice today this has happened. Paid via PayPal and once I hit agre...

  • Visitor
  • My family premium account was cancelled so I was set back to free plan. Have just paid for family premium again, money has been taken from my account but still has me as on free plan. Twice today t...
  • 90 Views
  • 0 replies
  • 0 likes
  • 90 Views
  • 0 replies
  • 0 likes

Duo premium account 1 person has it.

Husband set up a duo account and added me t the same time when setting up. His plays non stop music and I only get a couple of songs and then loads of adverts. surely it should be the same and advert free.

  • Visitor
  • Husband set up a duo account and added me t the same time when setting up. His plays non stop music and I only get a couple of songs and then loads of adverts. surely it should be the same and adve...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Errant "Address and verification for Family plan" message

PlanPremium FamilyCountryUSADeviceiPhone 12, Macbook ProOperating System(iOS 10) My Question or IssueMy wife lost access to the Spotify Premium Family plan. The message states " We weren’t able to confirm the address for your plan, so we’ve moved you...

  • Regular
  •   Plan Premium Family Country USA Device iPhone 12, Macbook Pro Operating System (iOS 10)   My Question or Issue My wife lost access to the Spotify Premium Family plan.  T...
  • zanlano
  • Regular
  • 235 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution plan12 meses, se paga una sola vez incluido los impuestos

quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez

  • Visitor
  • quiero saber si el monto mas los impuestos es una sola vez que se paga o todos los meses cobrarian los impuestos y el plan se paga una sola vez
  • Lyubka
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of the family not allowed to login

Good morning,I've been paying for a family premium account for years. We all live at the same address.Suddenly, this morning, my sister was excluded. She's received a mail informing her that the account owner (me) has not confirmed the address. The a...

  • Visitor
  • Good morning, I've been paying for a family premium account for years. We all live at the same address. Suddenly, this morning, my sister was excluded. She's received a mail informing her that t...
  • Keeeely
  • Newbie
  • 1220 Views
  • 15 replies
  • 4 likes
  • Premium for Family
  • 1220 Views
  • 15 replies
  • 4 likes

Solved!! Upgrading to Family from Duo

PlanPremium IndividualCountryNorth MacedoniaDeviceGoogle Pixel 6aOperating SystemAndroid 12 My Question or IssueI had a Family Premium with 3 household members (myself, wife and son) where I was a the plana manager. I cancelled it and I myself left t...

  • Casual Listener
  • Plan Premium Individual Country North Macedonia Device Google Pixel 6a Operating SystemAndroid 12   My Question or Issue I had a Family Premium with 3 household members (myself, wife a...
  • Maxim
  • Spotify Star
  • 266 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 4 replies
  • 0 likes

Login after invitation for family account

PlanFamilyCountryGermanyDeviceSamsungOperating System Android I just changed from Premium Individual to Premium Family and invited my husband who already has an account and uses Spotify for free. When he opens the link in the invitation he needs to s...

  • Visitor
  •   Plan Family Country Germany Device Samsung Operating System  Android    I just changed from Premium Individual to Premium Family and invited my husband who already h...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change/add email address after moving countries.

PlanFree/Premium (wanting to join family plan)CountryBrazil Device(Macbook Pro - using Ventura 13.3 operating system) My Question:Hi, I recently moved to Brazil and want to join my family here's family plan. The problem is when I was in Australia thi...

  • Casual Listener
  • Plan Free/Premium (wanting to join family plan) Country Brazil   Device (Macbook Pro - using Ventura 13.3 operating system)   My Question: Hi, I recently moved to Brazil and want t...
  • MihailY
  • Moderator
  • 136 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 136 Views
  • 2 replies
  • 0 likes

If I re-purchase premium does it remember what songs I downloaded?

I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that when I cancel my Spotify premium I lose my downloaded ...

  • Visitor
  • I have a Spotify premium individual account that renews on the 25th. I am looking to purchase a Spotify family account but I don't want it to renew until the 1st of every month. I understand that w...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

I can't access my playlists. I can only access the plan manager's playlists

I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's playlists.

  • Visitor
  • I had a problem with the app on my phone, which led me to uninstall and re-install it. When I re-installed Spotify, I couldn't find my plan member playlists and am logged in with the plan manager's p...
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium for Family - issues joining!

When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?

  • Newbie
  • When I click the 'Accept Invitation' link it comes up with a blank screen and no 'redeem' button. My children did not have this issue so why have I and how do I get round it?    
  • Yordan
  • Moderator
  • 612 Views
  • 4 replies
  • 0 likes
  • 612 Views
  • 4 replies
  • 0 likes

how do I disable video autoplay

I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?

  • Visitor
  • I have a family account and my son (11) should not watch the videos. How can I stop playing musicvideos @ his account?
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help. Want to upgrade but can't

Spotify is saying I have premium individual due to Vodafone. I cancelled that contract and I shouldn't have Spotify premium, Vodafone says they have cancelled, Spotify is showing its not cancelled. I want to upgrade to a family plan but I can't due t...

  • Visitor
  • ...want to upgrade to a family plan but I can't due to it saying I need to contact my provider. Been going around in circles with Vodafone all morning.  Plan Free/Premium Country United K...
  • Yordan
  • Moderator
  • 183 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How add songs/playlists to Kids' Premium Family Kids Account?

Premium Family Account with 2 Kid's Accounts. Kids Accounts set to OLDER KidsUsing iPads but has nothing to do with issue/question. Is there a setting/option that I can share a Playlist with my kids from my open/unfiltered Master Account that will ap...

  • Casual Listener
  • Premium Family Account with 2 Kid's Accounts.  Kids Accounts set to OLDER Kids Using iPads but has nothing to do with issue/question.   Is there a setting/option that I can share a P...
  • Alex
  • Spotify Legend
  • 14713 Views
  • 12 replies
  • 7 likes
  • Premium for Family
  • 14713 Views
  • 12 replies
  • 7 likes

Solved!! Family Plan with kids officialy registered at another address after divorce

My ex-wife and I are divorced, with our sons officially registered at her place, while staying at each parent 50% of the time.I'm having a Premium account for multiple years, but I would like to give an account to my sons as well. I'm fully aware tha...

  • Newbie
  • My ex-wife and I are divorced, with our sons  officially registered at her place, while staying at each parent 50% of the time. I'm having a Premium account for multiple years, but I would like...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes