Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 102708 Views
  • 32 replies
  • 6 likes
  • 102708 Views
  • 32 replies
  • 6 likes

Spotify family not permitting invites to be sent from webpage

Spotify family not permitting invites to be sent from webpage.PlanFamilyCountryUKDeviceHP Laptop running windows 10 My Question or IssueSpotify family not permitting invites to be sent from webpage. I can navigate to the webpage and the 'add members ...

  • Visitor
  • Spotify family not permitting invites to be sent from webpage. Plan Family Country UK Device HP Laptop running windows 10   My Question or Issue Spotify family not permitting invites t...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Error moving from Prepaid individual account to prepaid Duo account

PlanPremiumCountryIndiaDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12My Question or IssueI had a prepaid Individual plan of 12 months, and got a 6 months duo plan on top of that. The purchase process took place successfully and I even have a r...

rangan2510_0-1653897613935.png
  • Newbie
  • ...ollowing link shows an error page: Add a member to your Family plan - Spotify   The error text is as follows:  
  • Kiril
  • Moderator
  • 214 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 2 replies
  • 0 likes

Solved!! How to subscribe family plan and pay yearly

Hi, I have a Family Plan, and prepaid for the year.Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family plan, but the only option offered is to pay again for the plan, fo...

  • Casual Listener
  • Hi,   I have a Family Plan, and prepaid for the year. Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family p...
  • Maxim
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 1 replies
  • 0 likes

Family Plan

PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've a family plan and moved house, and I want my new partner who I now live with to ha...

  • Newbie
  • ...'ve a family plan and moved house, and I want my new partner who I now live with to have access to the plan but it says she's in a different country, we can't seem to get around this. Please help!
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeared

My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?

  • Visitor
  • My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?   
  • Jeremy
  • Spotify
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family add and remove members

Hello to you all,I have a problem with my Premium family account, I hope someone of you can help me to solve it.I'd like to remove some people and add others, I've read all the instructions and tried to do as suggested on the Spotify customer service...

  • Newbie
  • Hello to you all, I have a problem with my Premium family account, I hope someone of you can help me to solve it. I'd like to remove some people and add others, I've read all the instructions and t...
  • OscarDC
  • Moderator
  • 1743 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1743 Views
  • 7 replies
  • 0 likes

Superuser Contribution Apparrently updating my address doesn't count as "confirm your address"?

My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan.So I logged on the website, went to profile->account->address, and updated it.But then later he got a website saying I failed to pu...

  • Newbie
  • My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan. So I logged on the website, went to profile->account->address, and u...
  • Alex
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

Hi I have a family account but the manage my family setting is not appearing on my account page

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Spotify premium

I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz

  • Visitor
  • I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz 
  • Sebasty
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Upgrade from premium to family

PlanPremiumCountry USA Device iPhone 13 pro Operating System iOS 15.4.1My Question or IssueI would like to upgrade from an individual premium plan to the family plan. How do I do this?

  • Newbie
  • Plan Premium Country USA   Device iPhone 13 pro  Operating System iOS 15.4.1 My Question or Issue I would like to upgrade from an individual premium plan to the family plan.  H...
  • TreyAnastasio
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Link to add members to family plan

The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!

  • Visitor
  • The link to add or remove family members don’t appear in my account.  I don’t find how to remove a family member and add another one...I only have 4 members out of the six! 
  • AndresM
  • Spotify
  • 6856 Views
  • 3 replies
  • 0 likes
  • Mobile
    Other
  • 6856 Views
  • 3 replies
  • 0 likes

Superuser Contribution Amazon Echo won't play Spotify

PlanPremium FamilyCountryUKDeviceVariety of Amazon echo devices My Question or IssueHiI have been playing Spotify with voice commands through my multiple Alexa devices for years with no issue. I went to play a song today and Alexa tells me it is play...

  • Newbie
  • Plan Premium Family Country UK Device Variety of Amazon echo devices   My Question or Issue Hi I have been playing Spotify with voice commands through my multiple Alexa devices for y...
  • Dian
  • Moderator
  • 13492 Views
  • 1 replies
  • 5 likes
  • Premium for Family
  • 13492 Views
  • 1 replies
  • 5 likes

Cant activate family members while abroad

I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are not living at the same address. I assume this has to ...

  • Visitor
  • I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are n...
  • Maxim
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 322 Views
  • 1 replies
  • 0 likes

Free account not upgrading to Family Premium

PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 15.4.1 My Question or IssueI have added my two daughters to Family Premium. One connected without any problems but the other is still stuck on a 'Free Account'. My Admin Account shows that ...

  • Newbie
  • Plan Family Premium Country UK Device iPhone 7 Operating System iOS 15.4.1   My Question or Issue I have added my two daughters to Family Premium. One connected without any problems b...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

Premium family and existing playlists

Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists?Thanks, David

  • Visitor
  • Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists? Thanks, David   
  • TreyAnastasio
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Are playlists deleted from an account if it's removed from the family plan

I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts to a Free plan. Will the playlists associated with my ...

  • Newbie
  • I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts t...
  • TreyAnastasio
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 558 Views
  • 1 replies
  • 0 likes

Solved!! Switch family manager

Hi, I have got a family subscription. Unfortunatelly the family management account is set to one of my kids.Is it possible to switch it to one of the other family accounts as "master account"? Thanks and regards

  • Newbie
  • Hi,   I have got a family subscription. Unfortunatelly the family management account is set to one of my kids. Is it possible to switch it to one of the other family accounts as "master a...
  • TreyAnastasio
  • Spotify Star
  • 2858 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 2858 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan cancellation for blend

I am having my family plan cancelled for the BLEND option.This does not suit my situation. Does anyone have any suggestions.Why is family plan being cancelled

  • Visitor
  • I am having my family plan cancelled for the BLEND option. This does not suit my situation. Does anyone have any suggestions. Why is family plan being cancelled
  • Kiril
  • Moderator
  • 614 Views
  • 1 replies
  • 0 likes
  • 614 Views
  • 1 replies
  • 0 likes

Solved!! Wont accept my payment details

PlanFamily Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while processing it failed. So I tried to use again my credit card but my spotify ac...

  • Casual Listener
  •   Plan Family Premium   My Question or Issue  I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while p...
  • asila172
  • Visitor
  • 1038 Views
  • 3 replies
  • 1 likes
  • 1038 Views
  • 3 replies
  • 1 likes

Superuser Contribution Family plan Addresses didn't match

I have invited my brother to the family plan but when he attempts to accept he gets the following:Your addresses didn’t matchAsk the person who invited you to double-check the address they entered. You’ll need to use that exact address to join Family...

  • Newbie
  • I have invited my brother to the family plan but when he attempts to accept he gets the following: Your addresses didn’t match Ask the person who invited you to double-check the address they e...
  • MarianaBueri
  • Newbie
  • 1714 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 1714 Views
  • 2 replies
  • 2 likes