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Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77245 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94742 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77603 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208673 Views
267 replies
35 likes
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
I have added my daughter to my family plan. But I am unable to use it or log in to the same plan on her phone. my question is do i log in to her email address or mine on my daughters phone. TIA
Spotify Star
264 Views
1 replies
0 likes
Family planPremiumunited states/israel Device(iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium plan, around two months ago and had my family join. I had lived in another country (Israel) and eve...
Family plan Premium united states/israel Device (iPhone 13 mini) My Question or Issue Hi there! I have an issue. I have recently created a family premium p...
Spotify Star
269 Views
1 replies
0 likes
Hi! I am currently unsubscribed from Spotify premium but got a family invite from a family member. When putting in the location given to me, I constantly get ‘There was a problem. Try again later.’ It only happens with this one location and I am pres...
Hi! I am currently unsubscribed from Spotify premium but got a family invite from a family member. When putting in the location given to me, I constantly get ‘There was a problem. Try again later.’ I...
Casual Listener
820 Views
4 replies
0 likes
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
The Find Address option keeps providing only 1 similar but it is the wrong postcode. Even when I type the whole thing in manually, I can't proceed.
Newbie
511 Views
5 replies
0 likes
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile that her phone is logged into, and this happens when she...
We have a family account and periodically when I try to play music on the Google Home speakers (synced to my account.. the primary) it also plays on my daughter's phone! She has her own profile t...
Casual Listener
9026 Views
6 replies
0 likes
PlanFamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to join my family plan and it won’t let me verify the address. I try to enter our addre...
Plan Family Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying t...
Casual Listener
5145 Views
9 replies
1 likes
Can not add members to my family plan, shows not in the same location. Trying to add my dad and brother who living in the same house but says not the same location. What should I do?PlanPremium FamilyCountrySri LankaDevice(iPhone 14 Pro, Samsung Gala...
Can not add members to my family plan, shows not in the same location. Trying to add my dad and brother who living in the same house but says not the same location. What should I do? Plan Premium Family...
Casual Listener
1191 Views
7 replies
0 likes
Hey!I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my plan and update my payment, then it’s just Premium accoun...
Hey! I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my p...
Not applicable
445 Views
2 replies
0 likes
PlanPremium familyCountryUKDeviceiPhone 12 Pro MaxOperating SystemIOS 16 My Question or IssueEvery time I am sending my boyfriend a link to join my Spotify family plan, the link when opening just displays a Spotify page with an error 404 image. I hav...
Plan Premium family Country UK Device iPhone 12 Pro Max Operating System IOS 16 My Question or Issue Every time I am sending my boyfriend a link to join my Spotify family p...
Visitor
9251 Views
17 replies
0 likes
OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their addresses. Only problem is that they must have input...
OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their a...
Visitor
11068 Views
6 replies
12 likes
When trying to open the link, it leads to a 404 page. How can I fix this?
When trying to open the link, it leads to a 404 page. How can I fix this?
Visitor
528 Views
3 replies
1 likes
PlanPremiumCountryPoland Device(iPhone My Question or Issue Hi, I'm having trouble adding my address as part of the Spotify Family plan. It works for all other members, but mine won’t go through. I’ve tried doing it outside of incognito mode and thro...
Plan Premium Country Poland Device (iPhone 😎 My Question or Issue Hi, I'm having trouble adding my address as part of the Spotify Family plan. It works for a...
Spotify Star
339 Views
1 replies
0 likes
PremiumCountryUK DeviceMac Book Pro M1Operating SystemOs 14.4 My Question or IssueWhen my daughter accepts the premium family plan invite it asks if she wants to use my account (The Plan Manager) in stead of taking her to the next screen. If you clic...
Premium Country UK Device Mac Book Pro M1 Operating System Os 14.4 My Question or Issue When my daughter accepts the premium family plan invite it asks if she wants to use m...
Moderator
274 Views
1 replies
0 likes
When I click to invitation link, the app transfer me to Subscription page (Google Play account). I just cancelled my individual subscription and I can use the app until 16 of October. But I want just switch it to Duo plan and already have my invitati...
When I click to invitation link, the app transfer me to Subscription page (Google Play account). I just cancelled my individual subscription and I can use the app until 16 of October. But I want just...
Spotify Star
470 Views
1 replies
0 likes
I would like to rejoin my family plan however, during the process I keep getting a message block that I am in a wrong country. When I try to change my country manually, the only option is for American states and not European countries.
I would like to rejoin my family plan however, during the process I keep getting a message block that I am in a wrong country. When I try to change my country manually, the only option is for A...
Spotify Star
218 Views
1 replies
0 likes
Hi, i searched up on how to change billing date of spotify premium and apparently i need to cancel my plan and resubscribe. I just want to ask if ever i do that will i be able to keep my family list after i resubscribe? or do they have to join again ...
Hi, i searched up on how to change billing date of spotify premium and apparently i need to cancel my plan and resubscribe. I just want to ask if ever i do that will i be able to keep my family...
Spotify Star
405 Views
1 replies
0 likes
I want to leave a existing family plan, where I'm not the plan manger, since I have paid a family plan, and now I want to be the plan manger and choose my members. I can not find opportunity to leave my current family plan. There is just for me the p...
I want to leave a existing family plan, where I'm not the plan manger, since I have paid a family plan, and now I want to be the plan manger and choose my members. I can not find opportunity to l...
Spotify Star
5879 Views
9 replies
0 likes
Hello, I have a doubt about the family subscription. How do I know if I can join another family subscription? (when it says a change every 12 months does that mean that we can change once?)and where or how do I know when this period has expired?Thank...
Hello, I have a doubt about the family subscription. How do I know if I can join another family subscription? (when it says a change every 12 months does that mean that we can change once?) and w...
Spotify Star
885 Views
5 replies
0 likes
Hi, I was Just informed that I am banned for 12 months from our premium family account and can't be added anymore because address verification failed. The spotify mails that asked for.my address went directly to my spam folder and I didn't see them. ...
Hi, I was Just informed that I am banned for 12 months from our premium family account and can't be added anymore because address verification failed. &n...
Spotify Star
363 Views
1 replies
0 likes
Country: Argentina
Country: Argentina
Spotify Star
296 Views
1 replies
0 likes
