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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151587 Views
  • 32 replies
  • 9 likes
  • 151587 Views
  • 32 replies
  • 9 likes

Superuser Contribution Porque con premium no podemos escuchar cada uno lo que quiere en su movil?

Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere

  • Visitor
  • Tenemos premium peor cuando nos conectamos dos personas tenemos q escuchar lo mismo, no podemos poner cada uno lo que quiere
  • Kiril
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invite Family member

I got an Invite for our Family Account but when i Open the link it Tells me that the side was not been found how can i solve this ? thank you

  • Visitor
  • I got an Invite for our Family Account  but when i Open the link it Tells me that the side was not been found    how can i solve this ?  thank you   
  • Kiril
  • Moderator
  • 152 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 2 replies
  • 0 likes

Superuser Contribution FAMILY PER MEMBRI NON CONVIVENTI

E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI?GRAZIE.

  • Visitor
  • E' POSSIBILE UTILIZZARE UN ACCOUNT PREMIUM FAMILY PER UTENTI CHE NON CONVIVONO ALLO STESSO INDIRIZZO, COME AD ESEMPIO DEGLI AMICI? GRAZIE.
  • Elena
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your addresses didn’t match

Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put in exact address and while physically at the addre...

  • Casual Listener
  • Getting sick of this. Now have to rewrite this, Spotify severely restricts number of characters used. Tried to add brother as member. Keeps stating 'Your addresses didn’t match' which is rubbish. Put...
  • Kiril
  • Moderator
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to delete family member, unable to cancel family plan

A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it. I tried downgrading my plan to Premium, but it won't remove them right away - we have to wait 11 more days. Why can't we ...

  • Newbie
  • A family member used the wrong facebook account to accept the family invite and now I can't delete that family member to fix it.   I tried downgrading my plan to Premium, but it won't remove t...
  • Maria
  • Moderator
  • 3529 Views
  • 14 replies
  • 3 likes
  • 3529 Views
  • 14 replies
  • 3 likes

Superuser Contribution Could I get some log when family member changes?

PlanPremiumCountryUkraineDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanna know when certain users joined or leave my family. Is it possible?

  • Casual Listener
  • ...now when certain users joined or leave my family. Is it possible?
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 117 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 2 echo dots, 2 accounts in family plan, only one at a time will play

Family planMultiple accounts: me, wife, kid1, kid2, kid3, kid42 echo dots I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones. We recently got 2 echo dots for kid1 and kid2. I setup each echo dot with a...

  • Casual Listener
  • Family plan Multiple accounts: me, wife, kid1, kid2, kid3, kid4 2 echo dots   I am able to play my Spotify music independently from my wife, kid3 and kid4 on each of our iPhones.   &n...
  • Vasil
  • Moderator
  • 1110 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1110 Views
  • 6 replies
  • 1 likes

New member to family plan error message

PlanFamily premiumCountryUKDevice(iPhone 14Operating System(iOS My Question or IssueMy brother has sent me the link to join his family plan, I followed the link, added our address but an error message just keeps showing - “There was a problem. Please...

  • Newbie
  •   Plan Family premium Country UK Device (iPhone 14 Operating System (iOS   My Question or Issue My brother has sent me the link to join his family plan, I followed the link, a...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 139 Views
  • 1 replies
  • 0 likes

Zahlung - Family Premium Account über Mobilfunkanbieter

Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere Möglichkeit, bei der ich selber das Geld überweisen kann s...

  • Visitor
  • Ich möchte gerne über meinen Mobilfunkanbieter mein Abo bezahlen. Diese Option ist nicht aufgelistet beim Family Premium Account. Allerdings beim Duo Account schon. Warum? Gibt es eine andere M...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

from premium duo to premium familly, do we lose our playlists ?

if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?

  • Visitor
  • if i change from premium duo to premium familly, is each member of the old premium duo will have is playlist in the new premium familly ?
  • AdamDamon
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Premium members visibility

Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not? Thanks,Tala

  • Newbie
  • Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not?    Thanks, Tala
  • Maxim
  • Spotify Star
  • 302 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 302 Views
  • 3 replies
  • 1 likes

Adding a family member with the same address to my plan but not working

We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working

  • Visitor
  • We live at the same address but when following invitation, it says that we don't live at the same address. I have checked that my address is correct and the addresses match but still not working
  • Melissa89
  • Visitor
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

audio books are locked

they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.

  • Casual Listener
  • they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family not working

My Question or IssueCurrently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me in Taiwan and to no aval, even after i tried inputting the addre...

  • Casual Listener
  •   My Question or Issue Currently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me i...
  • Ivelina
  • Moderator
  • 262 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 262 Views
  • 2 replies
  • 0 likes

Trying to add a member to my family plan but getting “address is to genera”

Hi, I have been trying to add a member to my family plan, but I keep getting an error saying the address is too general, it is the exact same address that I am registered with, I can even select it as an option but then it hits me with that error. I’...

  • Visitor
  • Hi, I have been trying to add a member to my family plan, but I keep getting an error saying the address is too general, it is the exact same address that I am registered with, I can even select it a...
  • Maxim
  • Spotify Star
  • 356 Views
  • 1 replies
  • 1 likes
  • 356 Views
  • 1 replies
  • 1 likes

Cancel my subscription

Please cancel my subscription (snip - moderator Edit)

  • Visitor
  • Please cancel my subscription (snip - moderator Edit)
  • kaworu_bloodpaw
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses playback after about 3 seconds on all platforms.

Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App, deleting caches, and logging out of all Apps seve...

  • Casual Listener
  • Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App...
  • OscarDC
  • Moderator
  • 116 Views
  • 2 replies
  • 1 likes
  • 116 Views
  • 2 replies
  • 1 likes