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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 176034 Views
  • 32 replies
  • 9 likes
  • 176034 Views
  • 32 replies
  • 9 likes

INVALID HOME ADRESS

My family invited me to a premium Spotify and needs exact address for verification. Now the problem is, the address that they have in their account won't appear and will say it is not the correct address, in which IT IS THE CORRECT ONE! Can you pleas...

  • Visitor
  • My family invited me to a premium Spotify and needs exact address for verification. Now the problem is, the address that they have in their account won't appear and will say it is not the correct a...
  • Ximzend
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution problema con cuenta familiar

Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error:"No podés unirte a este planNo pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés volver unirte al plan de otra persona en 12 meses.O tambi...

  • Newbie
  • Me invitaron aun plan familiar pero no puedo unirme, me sale el siguiente error: "No podés unirte a este plan No pudimos confirmar que vivís con el titular del plan para este plan Premium. Podés vo...
  • condda
  • Visitor
  • 720 Views
  • 4 replies
  • 0 likes
  • 720 Views
  • 4 replies
  • 0 likes

Superuser Contribution Adding favourites to playlist kids account from shared playlist.

PlanPremium FamilyCountryCanadaDeviceiPad 8Operating SystemiOS 17.2 My Question or IssueWe have a shared playlists to my son’s kids account. And he’s been building his own favourites from the curated lists by “heart”ing the songs. But when he goes to...

  • Casual Listener
  • Plan Premium Family Country Canada Device iPad 8 Operating System iOS 17.2   My Question or Issue We have a shared playlists to my son’s kids account. And he’s been building his own f...
  • JediMama
  • Visitor
  • 647 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 647 Views
  • 2 replies
  • 0 likes

Solved!! Fehlermeldung bei Einladung in Familyaccount

Ich bin Inhaberin eines Premium Family-Accounts. In diesem hat bereits mein Sohn einen Account. Meine Tochter hatte bis vor kurzen einen Kids-Account. Nun sollte sie einen richtigen erhalten. Ich habe ihr die Einladung geschickt. Nach Eingabe der kor...

  • Casual Listener
  • Ich bin Inhaberin eines Premium Family-Accounts. In diesem hat bereits mein Sohn einen Account. Meine Tochter hatte bis vor kurzen einen Kids-Account. Nun sollte sie einen richtigen erhalten. Ich h...
  • Billy-J
  • Spotify Star
  • 587 Views
  • 5 replies
  • 0 likes
  • 587 Views
  • 5 replies
  • 0 likes

My family member can't join my plan

My family member can't join my familiar plan PlanPremiumCountryMexicoDeviceIPhone 14 Pro Max Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • My family member can't join my familiar plan     Plan Premium Country Mexico Device IPhone 14 Pro Max  Operating System (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • Luan
  • Spotify Star
  • 1221 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1221 Views
  • 5 replies
  • 0 likes

Cant add family to premium, address wont register

I upgrade to premium family from duo today but i cant add my kids because its says the address isnt recognised and wont let them input it manually.. I checked the address on my account and its correct. How do we get past this. its very frustrating an...

  • Visitor
  •   I upgrade to premium family from duo today  but i cant add my kids because its says the address isnt recognised and wont let them input it manually.. I checked the address on my a...
  • Luan
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes

My family members are not getting the spotify family link to join through their email?

PlanFamily PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Family Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 218 Views
  • 1 replies
  • 0 likes

Family members told wrong address and I can't change mine

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family member says our address is showing as incorrect. When I go to check I can only sel...

  • Visitor
  • ...bsp; My family member says our address is showing as incorrect. When I go to check I can only select my province, not even see or change my billing address. I'm sure they're putting the correct address....
  • Luan
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 1 replies
  • 0 likes

Can’t join another family plan despite over 12 months???

PlanCurrently freeCountryMalaysiaDeviceiPhone 15 ProOperating SystemiOS 17.4 My Question or IssueGot kicked out of my family plan since it’s the subscription period ended. Trying to join a new one but the error that says I can only join one every 12 ...

  • Newbie
  •     Plan Currently free Country Malaysia Device iPhone 15 Pro Operating System iOS 17.4   My Question or Issue Got kicked out of my family plan since it’s the s...
  • User74638292837
  • Casual Listener
  • 1644 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1644 Views
  • 4 replies
  • 0 likes

Superuser Contribution adding family members to family plan internationally

I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?

  • Visitor
  • I have signed up for the premium family plan.  I live in Germany.  It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'.  A...
  • r123123
  • Visitor
  • 2196 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2196 Views
  • 2 replies
  • 0 likes

Not all family group are getting the Premium access

Hi all i hope you can help- I am the manager and bill payer for a Premium Family account. I listened to an audio book recently (which was included on Premium), which i then shared with my wife (also logged in on the family account) but it told her sh...

  • Visitor
  • Hi all i hope you can help - I am the manager and bill payer for a Premium Family account.  I listened to an audio book recently (which was included on Premium), which i then shared with my w...
  • Luan
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 263 Views
  • 1 replies
  • 0 likes

i type the same address as the titular has, but it doesn't let me in

My family invited me to the family premium plan. I entered the home address as it is in the plan and it says that it is incorrect when in reality it is not. How can i solve this problem?

  • Casual Listener
  • My family invited me to the family premium plan. I entered the home address as it is in the plan and it says that it is incorrect when in reality it is not. How can i solve this problem?
  • Luan
  • Spotify Star
  • 328 Views
  • 6 replies
  • 0 likes
  • 328 Views
  • 6 replies
  • 0 likes

Solved!! One account from my Family Plan get deleted i don’t know why

My sisters account got deleted from our Family Plan and now I can’t add her. It said that they can’t confirm if she is living at this address that she is typing. She has been in this plan for more than 3 years now and this is first time that we have ...

  • Casual Listener
  • My sisters account got deleted from our Family Plan and now I can’t add her. It said that they can’t confirm if she is living at this address that she is typing. She has been in this plan for more t...
  • Maxim
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Premium Family Account Question

PlanPremiumCountryCanadaDeviceMultipleOperating SystemN/AMy Question or IssueExisting Premium plan member. When I'm trying to add my wife to the premium account, she can join, and it says she's a member of the plan. But when she's using Spotify and s...

  • Newbie
  • Plan Premium Country Canada Device Multiple Operating System N/A My Question or Issue Existing Premium plan member.  When I'm trying to add my wife to the premium account, she can join,...
  • Luan
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes

Can't join this plan

Why can’t I join family plan subscription always shows you can’t join this plan

  • Newbie
  • Why can’t I join family plan subscription always shows you can’t join this plan 
  • Luan
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Our family plan manager became disabled.

Our family plan manager got into a vehicular accident and unfortunately he's still disable and unconscious, would like to ask if it's possible to transfer or at least cancel our family plan instead to stop him getting charged.

  • Visitor
  • Our family plan manager got into a vehicular accident and unfortunately he's still disable and unconscious, would like to ask if it's possible to transfer or at least cancel our family plan instead t...
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Premium Family Plan members question?

PlanPremium FamilyCountryUSA My Question or Issue Can members of the Premium Family Plan see who else is on the plan? As the manager I know I can see them, but can the other members see who else is member?

  • Visitor
  • Plan Premium Family Country USA   My Question or Issue   Can members of the Premium Family Plan see who else is on the plan? As the manager I know I can see them, but can the other m...
  • Luan
  • Spotify Star
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 329 Views
  • 1 replies
  • 0 likes