Premium Family / 12 month rejoin error

[jokodee]

Our family has a Spotify Premium Family plan. My husband has our old plan on his account, and I created a new one today on my account. He removed one member and sent the link to join from his account rather than letting me send it from my account. The user clicked and re-joined the same old account (his), but now cannot join the new premium account because of the 12 month rule. We are transferring everyone so that I have access to the free audiobooks (my husband is not listening to any audiobooks). The Spotify records will show that the account was purchased today, and that the user was removed and reconnected to the same account (my husband's account). How can I get the error fixed so that the member can join my new Premium Family plan? In the meantime we are not canceling the old Family Plan until we can get members successfully moved over.

[jokodee]

Never mind, I found the support advisor chat link and was able to get my situation resolved. She did a fantastic job of helping me.