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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179625 Views

32 replies

9 likes

  • 179625 Views
  • 32 replies
  • 9 likes

Can't join my family plan

PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...

Visitor

  Plan Family Premium Country Paraguay  Device (Xiaomi Redmi Note 9) Operating System ( Android)   My Question or Issue I was invited to join my family's plan but when i g...

Maxim

Spotify Star

220 Views

1 replies

1 likes

Premium for Family
  • 220 Views
  • 1 replies
  • 1 likes

Problem

Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...

Casual Listener

Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama. He tells me that from his cell p...

Maxim

Spotify Star

183 Views

1 replies

0 likes

Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Unable to join the family plan - Genetic Error

PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...

Newbie

  Plan Family Country Australia  Device Mac Pro M2 Operating System (iOS 13)   My Question or Issue When I invite my family member who has an existing premium account l...

Maxim

Spotify Star

191 Views

1 replies

0 likes

Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription for 6 living in different address

Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...

Casual Listener

Hi,  We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just b...

goofygum

Casual Listener

424 Views

2 replies

0 likes

Premium for Family
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying but not the family admin - how can we cancel ?

PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...

Visitor

Plan Family Premium Country Germany   My Question or Issue Weird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore....

Joan

Moderator

264 Views

1 replies

0 likes

Premium for Family
  • 264 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution using premium family plan after divorce

PlanPremiumCountryNetherlandsDeviceOneplus 6tOperating SystemAndroid 10 My Question or IssueWe are having a premium family plan with me, my wife and daughter. We are getting a divorce. I would like to keep my familyplan with my daughter, but my wife ...

Newbie

Plan Premium Country Netherlands Device Oneplus 6t Operating System Android 10   My Question or Issue We are having a premium family plan with me, my wife and daughter. We are g...

MartinT

Spotify Legend

3502 Views

7 replies

0 likes

Premium for Family
  • 3502 Views
  • 7 replies
  • 0 likes

Solved!! My saved address is no longer valid so nobody else can join my family plan

PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...

Music Fan

Plan Premium Family Country Japan   My Question or Issue It's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification.   M...

cyclost

Music Fan

706 Views

3 replies

0 likes

Premium for Family
  • 706 Views
  • 3 replies
  • 0 likes

Change plan manager without losing downloaded content

PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...

Casual Listener

Plan Premium Family Country Australia   My Question or Issue I'd like to change the plan manager to my wife, as she would like to listen to audiobooks.  Can I do this without losing m...

Ash212

Casual Listener

255 Views

2 replies

1 likes

Premium for Family
  • 255 Views
  • 2 replies
  • 1 likes

Solved!! What happens after the Family membership ends?

PlanPremiumCountry DeviceSamsung Galaxy S23 Ultra, Acer Nitro 5 LaptopOperating SystemAndroid 14, Windows 10 My Question or IssueMy family plan is near to end and I want to know what will happen. Will my family members be kicked out and I'll have to ...

Casual Listener

Plan Premium Country   Device Samsung Galaxy S23 Ultra, Acer Nitro 5 Laptop Operating System Android 14, Windows 10   My Question or Issue My family plan is near to end and I w...

murilee

Newbie

790 Views

2 replies

0 likes

Premium for Family
  • 790 Views
  • 2 replies
  • 0 likes

finding address in family plan invitation problems

While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...

Newbie

While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it f...

ribezaz

Spotify Star

316 Views

1 replies

1 likes

Premium for Family
  • 316 Views
  • 1 replies
  • 1 likes

Solved!! Change plan manager

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...

Newbie

...perating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am family plan manager but rarely use. 3 other members. Wife, daughter and son. Spotify used by kids. Im l...

Maxim

Spotify Star

322 Views

1 replies

0 likes

Premium for Family
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...

Newbie

I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I...

Vasil

Moderator

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo una cuenta premium con mi marido, cómo puedo unir las dos cuentas en una sola

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...

Visitor

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo. Plan Gratis/Premium País   Dispositivo (iPhone 8, ...

Eni

Moderator

203 Views

1 replies

0 likes

Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address doesn't match, although I copy pasted the address

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...

Visitor

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, i...

Not applicable

3222 Views

6 replies

1 likes

  • 3222 Views
  • 6 replies
  • 1 likes

Superuser Contribution Ayuda, no me acepta la dirección en mi plan familiar, me salí por accidente

Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo

Visitor

Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo

Eni

Moderator

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Switching from Plan Manager to Plan member in Windows 11

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...

Visitor

Plan Premium Country UK Device PC Operating System Windows 11   My Question or Issue My son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I sw...

Bittencourt

Spotify Star

211 Views

1 replies

0 likes

Premium for Family
  • 211 Views
  • 1 replies
  • 0 likes

Suddenly my premium account is terminatef

I've got a mail that someone changed my premium account. That person has done nothing! Now what?

Visitor

I've got a mail that someone changed my premium account. That person has done nothing! Now what?

Maxim

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

I have moved overseas and want my kids to still access family plan but not

I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access

Casual Listener

I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access

Maxim

Spotify Star

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

What happens to my 3 month gift card if I switch my subscription?

Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?

Newbie

Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?

Maxim

Spotify Star

173 Views

1 replies

0 likes

Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

why was I kicked out of a family plan because I was in another country?

I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US after I saw that notification.

Visitor

I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US a...

ribezaz

Spotify Star

258 Views

1 replies

1 likes

  • 258 Views
  • 1 replies
  • 1 likes