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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20421 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179625 Views
32 replies
9 likes
PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...
Plan Family Premium Country Paraguay Device (Xiaomi Redmi Note 9) Operating System ( Android) My Question or Issue I was invited to join my family's plan but when i g...
Spotify Star
220 Views
1 replies
1 likes
Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...
Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama. He tells me that from his cell p...
Spotify Star
183 Views
1 replies
0 likes
PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...
Plan Family Country Australia Device Mac Pro M2 Operating System (iOS 13) My Question or Issue When I invite my family member who has an existing premium account l...
Spotify Star
191 Views
1 replies
0 likes
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just b...
Casual Listener
424 Views
2 replies
0 likes
PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...
Plan Family Premium Country Germany My Question or Issue Weird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore....
Moderator
264 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceOneplus 6tOperating SystemAndroid 10 My Question or IssueWe are having a premium family plan with me, my wife and daughter. We are getting a divorce. I would like to keep my familyplan with my daughter, but my wife ...
Plan Premium Country Netherlands Device Oneplus 6t Operating System Android 10 My Question or Issue We are having a premium family plan with me, my wife and daughter. We are g...
Spotify Legend
3502 Views
7 replies
0 likes
PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...
Plan Premium Family Country Japan My Question or Issue It's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. M...
Music Fan
706 Views
3 replies
0 likes
PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...
Plan Premium Family Country Australia My Question or Issue I'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing m...
Casual Listener
255 Views
2 replies
1 likes
PlanPremiumCountry DeviceSamsung Galaxy S23 Ultra, Acer Nitro 5 LaptopOperating SystemAndroid 14, Windows 10 My Question or IssueMy family plan is near to end and I want to know what will happen. Will my family members be kicked out and I'll have to ...
Plan Premium Country Device Samsung Galaxy S23 Ultra, Acer Nitro 5 Laptop Operating System Android 14, Windows 10 My Question or Issue My family plan is near to end and I w...
Newbie
790 Views
2 replies
0 likes
While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...
While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it f...
Spotify Star
316 Views
1 replies
1 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...
...perating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am family plan manager but rarely use. 3 other members. Wife, daughter and son. Spotify used by kids. Im l...
Spotify Star
322 Views
1 replies
0 likes
I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...
I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I...
Moderator
249 Views
1 replies
0 likes
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo. Plan Gratis/Premium País Dispositivo (iPhone 8, ...
Moderator
203 Views
1 replies
0 likes
I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...
I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, i...
Not applicable
3222 Views
6 replies
1 likes
Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
Moderator
423 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...
Plan Premium Country UK Device PC Operating System Windows 11 My Question or Issue My son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I sw...
Spotify Star
211 Views
1 replies
0 likes
I've got a mail that someone changed my premium account. That person has done nothing! Now what?
I've got a mail that someone changed my premium account. That person has done nothing! Now what?
Spotify Star
180 Views
1 replies
0 likes
I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access
I had researched this subject on this community and it said they still could so I renewed and paid for premium family however saying my kids are in different region so they cannot access
Spotify Star
213 Views
1 replies
0 likes
Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?
Hello, I bought a 3 month card last week and I’m going to switch to a family plan and I was just wondering what would happen to my 3 month card? Would I lose the days or would it stay or convert or anything?
Spotify Star
173 Views
1 replies
0 likes
I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US after I saw that notification.
I live in US and the Spotify account was registered for Child where it WAS made but the account was given to me because they added it to the family plan for me.. I changed my country to the US a...
Spotify Star
258 Views
1 replies
1 likes
