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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72888 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88514 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70215 Views
39 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203311 Views
265 replies
33 likes
Spotify says I’m in the wrong country, but my country is USA in account and that’s where I am. I am on a family premium account. Why is it not letting me listen to music and thinks I’m in a different country? I haven’t recently traveled either.
Spotify says I’m in the wrong country, but my country is USA in account and that’s where I am. I am on a family premium account. Why is it not letting me listen to music and thinks I’m in a d...
Moderator
511 Views
3 replies
1 likes
PlanPremiumCountryFranceDeviceAndroid phonesOperating SystemAndroid My Question or IssueHey!I have a Family account. My ex wife is on the plan too. I created two accounts for our kids on Spotify Kids. They can use it on my phone.However, how can they...
Plan Premium Country France Device Android phones Operating System Android My Question or Issue Hey! I have a Family account. My ex wife is on the plan too. I created two a...
Spotify Star
438 Views
1 replies
0 likes
Hello, I would like to know if the family plan for new users of paid plans is entitled to a trial period of 1 or 2 months like the individual premium and/or student premium? Thanks.
Hello, I would like to know if the family plan for new users of paid plans is entitled to a trial period of 1 or 2 months like the individual premium and/or student premium? Thanks. &n...
Spotify Star
517 Views
1 replies
0 likes
PlanPremium Individual Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My subscription cancelled because my card was blocked. When I resubscribed I somehow moved from Family to Individual. I've tried to move my ...
...bsp; When I resubscribed I somehow moved from Family to Individual. I've tried to move my subscription to family but the app says to go to the web and the web tells me to go to the app. N...
Moderator
548 Views
3 replies
0 likes
Was kicked of of family premium suddenly. And now I can't join the family again for 12 months
Was kicked of of family premium suddenly. And now I can't join the family again for 12 months
Moderator
679 Views
4 replies
0 likes
PlanFamily PremiumCountry DeviceAndroid Pocofone X3 PRO My Question or IssueI was using Spotify premium family for a long time and this month my payment didn't worked because I change de credit card So I updated my payment information and when my fam...
Plan Family Premium Country Device Android Pocofone X3 PRO My Question or Issue I was using Spotify premium family for a long time and this month my payment didn't worked b...
Not applicable
838 Views
2 replies
0 likes
Hi there,We are a family from traveling around the world... currently living in the same address for 4 months... We have a family plan that 3 of us use, and now i want to add another son of mine. i've sent him an invite but when he inserts his addres...
Hi there, We are a family from traveling around the world... currently living in the same address for 4 months... We have a family plan that 3 of us use, and now i want to add another son o...
Regular
608 Views
4 replies
0 likes
With the recent price increase for the Premium Family Plan, will I now (finally) be able to share the 15 hours/month of audiobooks listening with family members?
With the recent price increase for the Premium Family Plan, will I now (finally) be able to share the 15 hours/month of audiobooks listening with family members?
Spotify Star
393 Views
1 replies
0 likes
My son has a premium account as do I. We changed the plan to a family plan adding my husband. Do I need to cancel my premium account and get added to his? I am so confused.
My son has a premium account as do I. We changed the plan to a family plan adding my husband. Do I need to cancel my premium account and get added to his? I am so confused.
Spotify Star
307 Views
1 replies
0 likes
I can’t remove a family member. For some members I see their mane and I can click them, but for two it only shows “Member of the plan” without profile pic. The two members also don’t have Spotify premium anymore.
I can’t remove a family member. For some members I see their mane and I can click them, but for two it only shows “Member of the plan” without profile pic. The two members also don’t have Spotify p...
Spotify Star
335 Views
1 replies
0 likes
I am a plan member of a Premium Family subscription, I want to change my account to the Plan Manager or transfer the Audiobook Listening time to my account
I am a plan member of a Premium Family subscription, I want to change my account to the Plan Manager or transfer the Audiobook Listening time to my account
Visitor
466 Views
2 replies
0 likes
PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...
Plan Premium Country Singapore My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
Visitor
1006 Views
6 replies
0 likes
Hello there! I have the same issue, I have a family plan since ... 10 years perhaps?And since yesterday, the payment failed.I don't know why, byt there is money on the card and yet, I can't validate the payment.Per default it's on personal plan btw.I...
Hello there! I have the same issue, I have a family plan since ... 10 years perhaps? And since yesterday, the payment failed. I don't know why, byt there is money on the card and yet, I c...
Regular
545 Views
8 replies
0 likes
I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out. All works fine for regular music songs.
I can confirm that I cannot play a lot of audiobooks on external 'Spotify Connect' speaker. Its only playable on my windows PC itself and all other speakers are greyed out. All works fine for ...
Newbie
575 Views
3 replies
2 likes
Today I used a Gift Card to purchase my Premium account for 3 months. I want now to upgrade to a family plan. How can I do that?
Today I used a Gift Card to purchase my Premium account for 3 months. I want now to upgrade to a family plan. How can I do that?
Moderator
1105 Views
3 replies
1 likes
Hi! How are you doing?I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family. My concern is: if I cancel and then subscribe b...
Hi! How are you doing? I'm admin in my family plan and I'm kinda frustrated with the date of payment for my monthly statements so I wanna cancel the plan, wait a few days and pay it again with my family...
Moderator
462 Views
3 replies
0 likes
I have audiobooks I purchased/was given codes for by the authors. Do those remain mine if I lower my family plan to not include the free audiobook option? Do I lose anything else in the family plan that doesn't include the audiobooks?
I have audiobooks I purchased/was given codes for by the authors. Do those remain mine if I lower my family plan to not include the free audiobook option? Do I lose anything else in the family plan t...
Spotify Star
500 Views
1 replies
0 likes
Tengo un problema, me uní al plan familiar con una invitación y en mi cuenta me aparece que tengo el plan familiar, pero en la aplicación me sigue apareciendo que no es premium
Tengo un problema, me uní al plan familiar con una invitación y en mi cuenta me aparece que tengo el plan familiar, pero en la aplicación me sigue apareciendo que no es premium
Moderator
311 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
233 Views
1 replies
0 likes
I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the system does not recognize our addresses as being the same, a...
I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the s...
Visitor
8410 Views
11 replies
2 likes
