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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167486 Views
  • 32 replies
  • 9 likes
  • 167486 Views
  • 32 replies
  • 9 likes

audio books are locked

they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.

  • Casual Listener
  • they are evn locked on my plan, the plan manager. please arange things so that caroline456 has free audio books.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family not working

My Question or IssueCurrently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me in Taiwan and to no aval, even after i tried inputting the addre...

  • Casual Listener
  •   My Question or Issue Currently living in Taiwan with family, originally lived in Singapore, and lost my old account, my father bought Spotify premium family in Singapore. Tried to add me i...
  • Ivelina
  • Moderator
  • 379 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 379 Views
  • 2 replies
  • 0 likes

Cancel my subscription

Please cancel my subscription (snip - moderator Edit)

  • Visitor
  • Please cancel my subscription (snip - moderator Edit)
  • kaworu_bloodpaw
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses playback after about 3 seconds on all platforms.

Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App, deleting caches, and logging out of all Apps seve...

  • Casual Listener
  • Today (27.01.24), Spotify will not play more the 3 seconds of any song. This happens on all of my platforms (Windows App, Web App, Android App, Google Home). I have tried reinstalling the Windows App...
  • OscarDC
  • Moderator
  • 121 Views
  • 2 replies
  • 1 likes
  • 121 Views
  • 2 replies
  • 1 likes

Kids fire tablet login

I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would be great.

  • Visitor
  • I want my 9 yr old to be able to use Spotify on their fire tablets, but I can't invite them to join on that device. The app won't let him create an account because he's too young. Any help would b...
  • kaworu_bloodpaw
  • Roadie
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que estaria perdiendo toda la musica que me gusta y mis ...

  • Visitor
  • Mi cuenta tiene desde el 2022 y en estos 3 años solo he estado en 2 planes familiares ya habiando pasado 12 meses y por lo cual ahora que quiero unirme no me deja y quisiera que arreglen eso ya que e...
  • AlejaR
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Family Members can't join - Same country, same address, same issue over and over

I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family and edited my address at the same time we set h...

  • Regular
  • I have been trying to add my mom, who lives with me, for a year now and keep running into the same problem. I have the account, I've tried to add her to a Duo, when that didn't work I upgraded to Family...
  • Maxim
  • Spotify Star
  • 805 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 805 Views
  • 7 replies
  • 0 likes

i can't change my plan

My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later

  • Visitor
  • My current plan is Premium duo and i want to change to family plan, but every time an error occurs and asks me to try again later
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m trying to get the random button on my wife’s Spotify to appear

Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help

  • Visitor
  • Trying to get the random button beside the play button on my wife’s phone and even trying to delete app and turning phone off did not fix the problem. Please help
  • Yordan
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Criei o plano família, adicionei meu pai, porém na hora de adicionar minha mãe ela coloca o enderce”

Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confirmar aparece uma mensagem de que “Houve um erro” e ...

  • Casual Listener
  • Criei o plano família e não houve problemas para adicionar meu pai, porém ao tentar adicionar minha mãe não é possível concluir a ação. Ela recebe o convite, entra e coloca o endereço, porém ao confi...
  • Yordan
  • Moderator
  • 198 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan Duo

Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.

  • Visitor
  • Al aceptar la invitación en el dispositivo del otro miembro, sale que ya se unió, pero el spotify sigue teniendo anuncios, sigue como si tuviera el plan gratis.
  • AlejaR
  • Moderator
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Can't upgrade my own iphone to family premium even though family all access it.

PlanFamily PremiumCountryUSADeviceiphoneOperating Systemios 10 My Question or IssueI pay for family premium and have for many months. Everyone else on my plan has access but I can only access the free account even though it says I am the manager of t...

  • Visitor
  • Plan Family Premium Country USA Device iphone Operating System ios 10   My Question or Issue I pay for family premium and have for many months.  Everyone else on my plan has a...
  • Maxim
  • Spotify Star
  • 349 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium family

We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says "this page cannot be found" or something like that. What should I do? Ma...

  • Newbie
  • We have a premium family account but I fail to enter the group. I have recieved several invitations but when I try to follow the link a pink page appears on the screen that says  "this page c...
  • Ivelina
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes

Family 12 month restriction

PlanFamily PremiumCountry DeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI left a family plan in December, the only family plan I've ever been in, and now have arranged to join a new one at the new house I've mov...

  • Newbie
  • Plan Family Premium Country   Device All Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I left a family plan in December, the only family p...
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 1 replies
  • 0 likes

How do I transfer playlists from one account to another that are both in the same Premium Family sub

PlanPremiumCountryUKDeviceMultiple iPhones + MacOS desktop clientOperating SystemMultiple iOS versions and multiple MacOS versions My Question or IssueThe three of us in my family have shared the same Spotify Premium account for a long time, meaning ...

  • Newbie
  • Plan Premium Country UK Device Multiple iPhones + MacOS desktop client Operating System Multiple iOS versions and multiple MacOS versions   My Question or Issue The three of us in my family...
  • Maxim
  • Spotify Star
  • 830 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 830 Views
  • 1 replies
  • 0 likes

Family premium wont let me re-ad my family

Premium family CountryUkDeviceSamsung A5 Samsung s22 and others Operating android My Question or IssueHello can someone please help.I have had a family premium account for the last three years but due to a bank issue (not funds) my direct debit faile...

  • Newbie
  • Premium family  Country Uk Device Samsung A5 Samsung s22 and others  Operating android   My Question or Issue Hello can someone please help. I have had a family premium a...
  • Maxim
  • Spotify Star
  • 214 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 214 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re: Family members cannot play all songs

We are having the same problem. Members on the extended family plan can't acgtually play songs. For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a play list? Anyone able to help?

  • Visitor
  • We are having the same problem.  Members on the extended family plan can't acgtually play songs.  For exampe you search for 'Padam Padam' and when you click on it, it justtakes you to a p...
  • Elena
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes