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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179519 Views

32 replies

9 likes

  • 179519 Views
  • 32 replies
  • 9 likes

Musikvorschläge von Tochter

PlanPremium FamilyCountryGermanyDeviceSamsungOperating SystemAndroidMy Question or IssueHi, all of us have their own account. I'm the administrator. Why spotify suggests me my daughters music? Her account is also connected with an amazon echo dot. Sp...

Newbie

Plan Premium Family Country Germany Device Samsung Operating System Android My Question or Issue Hi, all of us have their own account. I'm the administrator. Why spotify suggests me my d...

Maxim

Spotify Star

227 Views

1 replies

0 likes

Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Solved!! Premium member looking to join family

Good morning all, Have looked through the threads and unable to find anything that assists, so kindly asking for any assistance please. I've have a premium spotify package which was started in UK, we have move abroad and now wish to cancel that packa...

Newbie

...as started in UK, we have move abroad and now wish to cancel that package and join the family package.   I logged out of my devices for my premium package and followed the link she sent, h...

Maxim

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Soy miembro de plan familiar y me llego un cobro a mi tarjeta

Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.

Visitor

Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.

osornios

Spotify Star

246 Views

1 replies

0 likes

Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Add relative to Premium Family account

Plan: Premium FamilyCountry: UK Hello,I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new build in my garden. The new build has a different house number than min...

Regular

Plan: Premium Family Country: UK   Hello, I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new b...

ribezaz

Spotify Star

232 Views

1 replies

1 likes

Premium for Family
  • 232 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution how do i change the plan manager on my premium plan?

My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks

Newbie

My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks

Yordan

Moderator

2913 Views

3 replies

0 likes

  • 2913 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't join family plan

PlanPremiumCountrySouth AfricaMy Question or IssueI have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free account. I have followed all instructions and eventually remove...

Visitor

Plan Premium Country South Africa My Question or Issue I have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free a...

Joan

Moderator

239 Views

1 replies

0 likes

Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

Spotify family member - Change email on

One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not possible to verify her password through that email.

Visitor

One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not poss...

Anyk17

Spotify Star

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Can my admin see my searches on premium?

Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.

Visitor

Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.  

Anyk17

Spotify Star

713 Views

1 replies

0 likes

Premium for Family
  • 713 Views
  • 1 replies
  • 0 likes

Unable To Join Family Plan

I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found. PlanPremium FamilyUnited States DeviceiPhone 14Operatin...

Newbie

I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found.&n...

Maxim

Spotify Star

209 Views

1 replies

0 likes

Premium for Family
  • 209 Views
  • 1 replies
  • 0 likes

Family plan, studying overseas

PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...

Newbie

Plan Premium Country Singapore Device Mobile phone iphone or android phones Operating System (iOS 10, Android)   My Question or Issue I have subscribed to Family Premium, all my family...

davidcsi

Newbie

895 Views

2 replies

0 likes

Premium for Family
  • 895 Views
  • 2 replies
  • 0 likes

Cant add family members afteer moving countrty

My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The address on the account was set as our French home. My profile shows the accou...

Casual Listener

My family and I have just moved from UK to France.  In the UK we all had UK Spotify accounts.  We all moved to France so I've just set up a Family Premium account for us.  The a...

Maxim

Spotify Star

451 Views

7 replies

1 likes

Premium for Family
  • 451 Views
  • 7 replies
  • 1 likes

I invited family member but address does not match even though it's correct

I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my brother then?

Visitor

I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my b...

Billy-J

Spotify Star

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't select the location

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...

Casual Listener

My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...

fernandacanuto-br

Visitor

1598 Views

8 replies

0 likes

Premium for Family
  • 1598 Views
  • 8 replies
  • 0 likes

Can't add family members to our family premium account

Hello,We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing members, but there is no option or link to add additional members. W...

Casual Listener

Hello, We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing m...

Maxim

Spotify Star

389 Views

3 replies

0 likes

Premium for Family
  • 389 Views
  • 3 replies
  • 0 likes

Set up family plan on wrong account

PlanPremiumCountryUKDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a family plan on one of my accounts but need it on a different account. I've set family plan up on the 2nd account but now my family...

Casual Listener

Plan Premium Country UK Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I set up a family plan on one of my accounts but need it o...

Maxim

Spotify Star

381 Views

3 replies

0 likes

Premium for Family
  • 381 Views
  • 3 replies
  • 0 likes

Playlists and saved songs missing after being removed from family plan

Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of my playlists. Is there a way to recover?

Visitor

Hello,   I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used.  However, I do not see any of m...

ribezaz

Spotify Star

215 Views

1 replies

1 likes

Premium for Family
  • 215 Views
  • 1 replies
  • 1 likes

Superuser Contribution ¿Por que a la persona que invite no encuentra la dirección?

Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...

Visitor

Hola. La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque...

AlejaR

Moderator

413 Views

4 replies

0 likes

  • 413 Views
  • 4 replies
  • 0 likes

Increased bill after updating payment details

PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...

Visitor

Plan Family Premium Country UK     My Question or Issue I've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says m...

Maxim

Spotify Star

284 Views

1 replies

1 likes

Premium for Family
  • 284 Views
  • 1 replies
  • 1 likes