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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I want to give access to my plan to my dad, but I don’t want to see that my mom is also part of it - Can that be restricted or remove?
PlanPremium FamilyCountryAustraliaDevice iPhone and iPad My Question or IssueI am trying to accept the invite/join my family’s Premium Family account (I am currently on my own one). I go through the steps, have the exact address but it keeps coming u...
I have a premium account and I want to add the TV in the living room as an additional user to the family. It seems I can only link my phone but then it's my account and not another separate account for the family. How should I do this?
Alexa plays all tracks except anything by acdc, before and after it was hacked or whatever went wrong. It played horror music of Spotify to my other speakers aswell when it had the bug ( Not Alexa speaker) soundbars aswell. It’s been reset (Alexa) bu...
I copy and paste the same address registered on my account to the adress verification when my dad tries to join spotify family and it wont recognize it. Tried it on the notebook, on the smartphone, and nothing seems to work. 2 other family members al...
PlanPremiumCountrySouth AfricaDeviceAndroidOperating SystemAndroid My Question or IssueThe Family premium plan is available in South Africa. However, we now want to activate Spotify for one of our kids using the Spotify Kids app (to allow us to contr...
Hi! I removed by mistake someone from my familiar plan, what should I do to add them back?
My daughter has a Premium account.I have a free account.If my daughter upgrades to a Premium Family account, she can invite me.If I accept, will my playlists and favorites be saved ?Or do I loose all my personal preferences ?
PlanPremium CountryUkraineDeviceGoogle Pixel 3Operating SystemAndroid 12 My Question or IssueI get invite from my wife to join Spotify Premium DuoAfter i enter the home address, and confirm it - i get the message "There was a problem. Please try agai...
PlanPremiumCountryBrasilDeviceXiaomi 11 LiteOperating SystemAndroid 13 In the website version, in Brasil, the Premium Family ins announced for BRL $ 34,90/month. But when I signed it, throug Google Play, I was charged BRL $ 49,90/month in my credit c...
Hi guys, Need help on this one. I accidentally put in my sister's name as "me". Is there a possibility to change this? Support via chat only gave me the option to cancel my account and make another one. This option is very inconvenient even though it...
PlanPremium FamilyCountryUnited States DeviceOnePlus 7 proOperating SystemAndroid 12 My Question or IssueIs there a way to see the usernames that were previous members of my family account? My brother made a new Spotify account last year, so I switch...
PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...
PlanPremiumCountryCanadaDevice(iPhone)Operating System(iOS 10 My Question or IssueHow do I recover the Spotify family non-admin account from a reset phone?
I bought Family Premium and wanted to add my wife. But she can't join. We've tried everything. We deleted her account and created a new one. It's still the same. Spotify says:"You need to live at the same addressIt looks like you’re trying to join Pr...
I am from South Africa, I currently have a premium account that I'd like to upgrade to a Family plan. Attempting to upgrade gives me the following error: "Unable to change plans. This could be because you're not eligible for this plan, you're already...
I have a Premium Family setup in Belgium. I am now residing in Spain and wish to change country in my account but I can't because the drop-down is disabled. I tried to add a new card (from a Spanish bank) and it says "Your form of payment and your co...
I've spent collectively over 3 hours trying to add my daughter to our Premium Family Account - but no matter what I do (and I've tried all the suggestions listed on this forum so far) it still says our addresses don't match. Yes, both accounts are re...
I had a family account with my wife and i changed my credit card. I didn't received any notification to pay the monthly subscription so my account was canceled, i then created a new account with my new visa card, i then tried to add my wife again but...
My premium family got paused because my credit card expired. I just entered a new card and subscribed to new plan. But when I go to Plan Member list, it's all gone. Do I have to re-invite again?