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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 113824 Views
  • 32 replies
  • 7 likes
  • 113824 Views
  • 32 replies
  • 7 likes

Superuser Contribution Cannot see Alexa Devices

PlanDuoCountryCanadaDeviceSamsung Galaxy s20 My Question or Issue I was previously logged into spotify and amazon alexa as my boyfriend. We decided to sign up for a duo account so I could have my own Playlist and listen to music simultaneously. But w...

  • Music Fan
  • Plan Duo Country Canada Device Samsung Galaxy s20     My Question or Issue   I was previously logged into spotify and amazon alexa as my boyfriend.   We decided to sig...
  • Dian
  • Moderator
  • 2563 Views
  • 16 replies
  • 0 likes
  • Premium for Family
  • 2563 Views
  • 16 replies
  • 0 likes

Solved!! Premium Familie - My kids dont have an email adress

hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accounts für spotify.many thx!YA

  • Casual Listener
  • hi folks, i wanna go for premium familiy but my kids dont have an email adress because they are to young. is it possible to subscribe without email for my kids? i dont wanna create unused mail accoun...
  • Maxim
  • Spotify Star
  • 371 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music pauses randomly on iPhone

PlanPremium FamilyCountryUSADeviceiPhone 13 Pro MaxOperating System15.6.1 My Question or IssueRecently starting having issue with random pausing while playing my playlist. I had the same issue when I had my regular premium account (several family pla...

  • Newbie
  • Plan Premium Family Country USA Device iPhone 13 Pro Max Operating System 15.6.1   My Question or Issue Recently starting having issue with random pausing while playing my playlist. I...
  • Jeremy
  • Spotify
  • 255 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 255 Views
  • 1 replies
  • 0 likes

Family premium

i have family premium and I’ve added my uncle and mom and they joined no problem and received the premium benefits I tried to add my dad and when he joins he doesn’t get the premium benefits he’s still on the free plan. But when I check my family pla...

  • Visitor
  • i have family premium and I’ve added my uncle and mom and they joined no problem and received the premium benefits I tried to add my dad and when he joins he doesn’t get the premium benefits he’s s...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan members

If I drop a family member from my plan to add a new one. Can they create their own account and will it save all their playlist and everything??

  • Visitor
  • If I drop a family member from my plan to add a new one. Can they create their own account and will it save all their playlist and everything?? 
  • OscarDC
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant work out what email address is assigned as a member for family

PlanPremium familyCountryUK My Question or Issue My wife is trying to sign into the premium family account, which i am the owner of but we do not know which email is assigned to it. The one we believed it was, is showing as a free account. How do we ...

  • Visitor
  • Plan Premium family Country UK   My Question or Issue   My wife is trying to sign into the premium family account, which i am the owner of but we do not know which email is a...
  • Dian
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files Not Syncing

I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on iPhone, as well as local files within the app and same w...

  • Newbie
  • I'm currently on a premium family plan. I have used ever method and fix to attempt to sync my local files from my desktop to my iPhone but nothing has worked. Local network access is enabled on i...
  • Lyubka
  • Moderator
  • 2199 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2199 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't manage family account

I can't access my family overview page anymore for a long period now. On the help page is refered to: "De beheerder van het abonnement kan op de Family-pagina familieleden uitnodigen of verwijderen.Ga naar je accountpagina.Scrol omlaag om je Family-a...

  • Visitor
  • I can't access my family overview page anymore for a long period now. On the help page is refered to:   "De beheerder van het abonnement kan op de Family-pagina familieleden uitnodigen of v...
  • Dian
  • Moderator
  • 422 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Todos pueden ver a los otros miembros del plan Familiar

PlanPremium FamiliarCountryCosta RicaMy Question or IssueCompré el plan familiar, pero he notado que todos los miembros del plan pueden ver quienes son las demás personas agregadas al plan.¿Cómo puedo cambiar la configuración para que unicamente el p...

  • Casual Listener
  • Plan Premium Familiar Country Costa Rica My Question or Issue Compré el plan familiar, pero he notado que todos los miembros del plan pueden ver quienes son las demás personas agregadas al plan....
  • Alexandra_17
  • Casual Listener
  • 1311 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1311 Views
  • 2 replies
  • 0 likes

Deleting a person my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

I've been added to a Premium Family account, however I had a Premium Account already. Do I need to d

PlanPremium to Family PremiumCountryAustraliaDeviceSamsung Galaxy S22Operating SystemAndroid My Question or IssueI've been added to a Premium Family account, however I had a Premium Account already. Do I need to deactivate my original premium account...

  • Visitor
  • Plan Premium to Family Premium Country Australia Device Samsung Galaxy S22 Operating System Android   My Question or Issue I've been added to a Premium Family account, however I had a...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan for friends

Hi, I wanted to ask whether it's ok to use family plan with friends? I know that it's meant for family but I feel like it still might be beneficial for spotify. I don't like breaking rules so I don't want to use it that way, but I would like to find ...

  • Newbie
  • Hi, I wanted to ask whether it's ok to use family plan with friends? I know that it's meant for family but I feel like it still might be beneficial for spotify. I don't like breaking rules so I d...
  • Yordan
  • Moderator
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids - can’t find the app

Hi, I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was available in some countries, but the latest update I can find...

  • Visitor
  • Hi,   I’m trying to install kids accounts for my children. But I cant seem to find the kids app. I have a premium account myself, but the app is unavailable. I register that the app only was a...
  • Yordan
  • Moderator
  • 683 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 683 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium for family isn't available in quebec

PlanFree/Premium to Premium familyCountryCanada - Province of QuebecMy Question or IssueI currently have an individual free subscription. I am looking to get the family premium subscription. The only options offered on the Spotify website all include...

  • Casual Listener
  • Plan Free/Premium to Premium family Country Canada - Province of Quebec My Question or Issue I currently have an individual free subscription. I am looking to get the family premium s...
  • Dian
  • Moderator
  • 13612 Views
  • 8 replies
  • 1 likes
  • Premium for Family
  • 13612 Views
  • 8 replies
  • 1 likes

Superuser Contribution How do i add family to my account, when i click on add feature it does nothing, im the main user who

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 190 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit Russian Songs on Shared Family playlist

PlanPremiumCountryUSADeviceAndroid PhonesOperating SystemGoogle App My Question or IssueOur family joint playlist is full of recommendations in Russian, many of them explicit. We don't listen to Russian music, there are NO Russian Songs on this playl...

  • Visitor
  • Plan Premium Country USA Device Android Phones Operating System Google App   My Question or Issue Our family joint playlist is full of recommendations in Russian, many of them e...
  • AlejaR
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicked everyone off family plan

PlanFamily Premium Deviceall iPhones My Question or IssueWoke up to no Spotify. My dad (the head of the plan) got 2 emails (attached below), and then everyone was kicked off the plan. It says it had issues processing our payments, and that's why it s...

  • Newbie
  • Plan Family Premium   Device all iPhones   My Question or Issue Woke up to no Spotify. My dad (the head of the plan) got 2 emails (attached below), and then everyone was kicked off t...
  • Elena
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Algorithm lost?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I join a Family Premium with my account, I know that i can keep all my Songs and Playlists...

  • Newbie
  • ...oin a Family Premium with my account,  I know that i can keep all my Songs and Playlists but do I keep my algorithm too or does it get resetted?
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

Help! Does the family plan allow you to each listen to your own music at the same time? My girls keep fighting over who gets to listen to the app.

  • Newbie
  • Help!  Does the family plan allow you to each listen to your own music at the same time?  My girls keep fighting over who gets to listen to the app.  
  • OscarDC
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Changing from duo to family

We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get something a pop-up to tell him to sign up for premium. What i...

  • Visitor
  • We change from duo to a family, I had no issue logging out and logging back in but my husband when he logged out and log back in he is not showing on my member list And he continues to get s...
  • Maxim
  • Spotify Star
  • 741 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 741 Views
  • 5 replies
  • 1 likes