Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20351 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179519 Views
32 replies
9 likes
Visitor
3817 Views
5 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceSamsungOperating SystemAndroidMy Question or IssueHi, all of us have their own account. I'm the administrator. Why spotify suggests me my daughters music? Her account is also connected with an amazon echo dot. Sp...
Plan Premium Family Country Germany Device Samsung Operating System Android My Question or Issue Hi, all of us have their own account. I'm the administrator. Why spotify suggests me my d...
Spotify Star
227 Views
1 replies
0 likes
Good morning all, Have looked through the threads and unable to find anything that assists, so kindly asking for any assistance please. I've have a premium spotify package which was started in UK, we have move abroad and now wish to cancel that packa...
...as started in UK, we have move abroad and now wish to cancel that package and join the family package. I logged out of my devices for my premium package and followed the link she sent, h...
Spotify Star
281 Views
1 replies
0 likes
Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.
Soy miembro de un plan familiar Premium. El plan lo paga el titular de la cuenta, pero me llegó un cobro de Spotyfi a mi tarjeta de crédito, no se ni de donde sacaron los datos.
Spotify Star
246 Views
1 replies
0 likes
Plan: Premium FamilyCountry: UK Hello,I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new build in my garden. The new build has a different house number than min...
Plan: Premium Family Country: UK Hello, I'm the plan manager for my Premium Family account. I would like to add my father-in-law as a plan member. He lives in a house that is a new b...
Spotify Star
232 Views
1 replies
1 likes
My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks
My son currently is the plan manager and his email account is no longer active. So I am trying to change that to myself and then setup a new account for him. Thanks
Moderator
2913 Views
3 replies
0 likes
PlanPremiumCountrySouth AfricaMy Question or IssueI have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free account. I have followed all instructions and eventually remove...
Plan Premium Country South Africa My Question or Issue I have members on my family plan. Son changed his phone and forgotten login details (including username) . In the meantime he has a free a...
Moderator
239 Views
1 replies
0 likes
One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not possible to verify her password through that email.
One of the members got a new email -since the old email does no longer work. How can we change the email attached this member account. We no longer have access to the previous email so it is not poss...
Spotify Star
905 Views
1 replies
0 likes
Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.
Lots of guilty pleasure searches on my Spotify and I don’t want my dad to see what I’m searching up since it isn’t his music style and I’m worried he will make fun of me.
Spotify Star
713 Views
1 replies
0 likes
I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found. PlanPremium FamilyUnited States DeviceiPhone 14Operatin...
I am trying to join my spouse’s family plan. He is able to send the link to join, but when I try to open I get a Spotify link it repeatedly says “404s and Heartbreak” that the page is not found.&n...
Spotify Star
209 Views
1 replies
0 likes
PlanPremiumCountrySingaporeDeviceMobile phone iphone or android phonesOperating System(iOS 10, Android) My Question or IssueI have subscribed to Family Premium, all my family members except my daughter is not able to access this account as she curren...
Plan Premium Country Singapore Device Mobile phone iphone or android phones Operating System (iOS 10, Android) My Question or Issue I have subscribed to Family Premium, all my family...
Newbie
895 Views
2 replies
0 likes
My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The address on the account was set as our French home. My profile shows the accou...
My family and I have just moved from UK to France. In the UK we all had UK Spotify accounts. We all moved to France so I've just set up a Family Premium account for us. The a...
Spotify Star
451 Views
7 replies
1 likes
I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my brother then?
I invited family member to my Spotify premium subscription. He enters the correct address (exactly the same as in my profile), however, Spotify still says it does not match. How can I add my b...
Spotify Star
218 Views
1 replies
0 likes
I wish to change the account manager on our Premium Family Account how can I do this?
I wish to change the account manager on our Premium Family Account how can I do this?
Spotify Star
372 Views
1 replies
0 likes
My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the selection and a prompt to try again. Anyone has ideas how to...
My partner is trying to join my family plan but he can't select the same location as I have submitted for our house. He types exactly the same address but he gets an error message after the s...
Visitor
1598 Views
8 replies
0 likes
Hello,We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing members, but there is no option or link to add additional members. W...
Hello, We currently have two members on a family premium plan; however, when I click on the subscription page-->manage members--> manage your family plan...I can see the two existing m...
Spotify Star
389 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceAndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI set up a family plan on one of my accounts but need it on a different account. I've set family plan up on the 2nd account but now my family...
Plan Premium Country UK Device Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I set up a family plan on one of my accounts but need it o...
Spotify Star
381 Views
3 replies
0 likes
Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of my playlists. Is there a way to recover?
Hello, I received an email that I was removed from a family plan and signed up for a premium plan using the same email address that I have always used. However, I do not see any of m...
Spotify Star
215 Views
1 replies
1 likes
Hola.La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque la ponga exactamente igual no se encuentra la direcc...
Hola. La persona que invite a unirse al paquete familiar al momento de poner la dirección de donde vivimos, le dice que la tiene que ingresar tal cual como la puse yo como administrador, pero aunque...
Moderator
413 Views
4 replies
0 likes
PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...
Plan Family Premium Country UK My Question or Issue I've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says m...
Spotify Star
284 Views
1 replies
1 likes
