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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79363 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58728 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195659 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29008 Views
44 replies
4 likes
PlanPremium FamilyCountryUSADeviceiPhone 14 Pro Max for me and iPhone 14 Plus for childOperating SystemiOS 17.3.1 for me and same for child My Question or IssueI installed Spotify kids on my phone and setup my childs profile on there. It lets me logi...
Plan Premium Family Country USA Device iPhone 14 Pro Max for me and iPhone 14 Plus for child Operating System iOS 17.3.1 for me and same for child My Question or Issue I installed S...
Visitor
1889 Views
3 replies
0 likes
We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
We would like to be able to play each other's playlists regardless of which account we are listening on. Is there any way of initiating this?
Spotify Star
319 Views
3 replies
1 likes
My Question or IssueMy mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) can't. Every time I try, no matter the device, it simp...
My Question or Issue My mum has recently started a Premium Family account and I can't join. I had a duo before with my brother and he has been able to switch, but I(the manager of the duo account) c...
Not applicable
618 Views
3 replies
0 likes
"There was an error. Try again later"I have premium duo and I went and cancelled my plan but still getting the error. Please advice how to fix the issue.
"There was an error. Try again later" I have premium duo and I went and cancelled my plan but still getting the error. Please advice how to fix the issue.
Spotify Star
474 Views
4 replies
0 likes
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've got 3 accounts left on my Spotify family premium. Last week I went out and I no...
Hi, I've got Spotify family premium. When I started I only had Spotify premium. I've got an app on Android and I've got Spotify coupled with Sonos (my account). Now, I've g...
Visitor
1298 Views
5 replies
0 likes
I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made privatePlanFree/PremiumCountryNigeria
I run a family plan where I have my girlfriends connected, its not nice that they can see each other's account especially their names, can this be made private Plan Free/Premium Country Nigeria
Roadie
3967 Views
3 replies
0 likes
Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly payment option. Location: India
Unable to pay for yearly Spotify Premium Family. Was doing annual plan for the previous 2 years, and now no longer have the option. Really dislike having subscriptions, and would prefer a yearly p...
Visitor
8616 Views
5 replies
2 likes
PlanPremium Countryusa Devicemacbook and iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question: There is no Way to manage members in the member list. No buttons to edit update delete nothing. I’ve logged into the app and the we...
Plan Premium Country usa Device macbook and iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question: There is no Way to manage membe...
Spotify Star
982 Views
5 replies
0 likes
Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family members as I can't move onto the next step. I ha...
Everytime I try and add my address to set up my family plan I get an error that says "application error a client side exception has occurred" and I can't add the address. Thus I can't invite the family...
Newbie
7614 Views
15 replies
1 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-B...
Visitor
58728 Views
25 replies
8 likes
We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How can I get her access to these? Is there an additional...
We have a family premium plan and I (plan owner) have access to premium audiobooks. My wife [removed sensitive info] hotmail.com is a plan member and doesn’t have access to use the audiobooks. How c...
Spotify Star
230 Views
1 replies
0 likes
Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on.The problem is that the rest of my family and I are not allowed to join even though the invitation was sent to...
Hello, my aunt just opened a family premium plan because her husband no longer wanted to continue paying for the plan we were previously on. The problem is that the rest of my family and I are not a...
Spotify Star
337 Views
1 replies
0 likes
I am currently on a Duo Plan and want to move to a family plan as we are now 3.1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am connected to someone's playlist to which I add my own songs, w...
I am currently on a Duo Plan and want to move to a family plan as we are now 3. 1/ How do I make sure all the playlists for both of us get transferred on the family plan, as is? 2/ if I am c...
Community Legend
937 Views
1 replies
0 likes
PlanPremiumCountrySingapore My Question or IssueI got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your addresses didn’t match. Ask the person who invited you to double-check the ad...
Plan Premium Country Singapore My Question or Issue I got an open slot in my family plan which I plan to get my sister to join. However, she keeps encountering the error: "Your a...
Visitor
930 Views
6 replies
0 likes
It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility for joining the plan.Could you please look into this m...
It has been years since my friend last joined any Spotify plan, yet she is unable to join a Family Plan currently. We are puzzled by this as there shouldn't be any restrictions on her eligibility f...
Spotify Star
279 Views
1 replies
0 likes
My issueCan not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were stoped for a few days for security reasons. How can I join ...
My issue Can not rejoin Premium family plan for same reason - once per 12 months... But it is the same plan, same family, same owner - just plan was renewed after interruption - payments were s...
Casual Listener
268 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceiPhone 13 Pro My Question or IssueHi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have access to the 15 hours of free audiobook listening. Is there a way that I ...
Plan Premium Country UK Device iPhone 13 Pro My Question or Issue Hi - I am a family member on a family plan. In can see through the other articles that because of this I don’t have a...
Spotify Star
1565 Views
1 replies
0 likes
My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
My wife is trying to play the same audiobook that I have access to and can play on my account, but she can not for some reason. She's logged on and is part of my premium family plan.
Newbie
2818 Views
5 replies
0 likes
Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my password. I know just want to repair the damage he did ...
Hi, I am a 6 year spotify premium user(For family). For the first time yesterday I noticed some clown had hacked into my device and was using my account. I signout of all accounts and changed my p...
Roadie
835 Views
1 replies
0 likes
I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. However, the next day the same issue will happen again where...
I am on a family plan with multiple profiles. However, each day my mobile app keeps loading another family member's profile. I logout and back in again, and my profiles will load correctly. H...
Visitor
2791 Views
22 replies
3 likes
