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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131076 Views
  • 32 replies
  • 8 likes
  • 131076 Views
  • 32 replies
  • 8 likes

Unable to access family page with Duo premium subscription.

Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've tried everything like resetting browser cache and open...

  • Visitor
  • Bought a Duo Premium Subscription with an existing Individual Premium subscription, but I cannot access the family page now it just keeps on loading with 3 dots but nothing actually happens, I've t...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

My kids who live with me can't sign up to the family account

I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada. However, I saw in one FAQ that there really is no n...

  • Newbie
  • I missed payment and had to update it later on. But now my kids who were in the family account can no longer join it again. We were originally living in the Philippines but recently moved to Canada....
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution The address linked to family premium account doesn't/no longer shows up

I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought was correct, we realised it was slightly different to t...

  • Visitor
  • I'm on a family account owned by my brother, we are trying to add another member as there's a spot still available so he's sent the link. After multiple attempts with the address that we thought w...
  • 316ftk2fztuf3ilv6xpf
  • Newbie
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Solved!! family gift card

I have 2 gift cards which I cannot use in my family subscription. How can I use them?

  • Casual Listener
  • I have 2 gift cards which I cannot use in my family subscription. How can I use them?
  • justkrish1
  • Visitor
  • 1426 Views
  • 4 replies
  • 0 likes
  • 1426 Views
  • 4 replies
  • 0 likes

Superuser Contribution Verify for family plan

I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back to the family plan?

  • Visitor
  • I didn’t receive an email asking to verify for the family plan because I changed my address to a new one and i had typos. I didn’t realize that i gotta it until I got removed. How could I get back t...
  • Alex
  • Spotify Legend
  • 2138 Views
  • 2 replies
  • 0 likes
  • 2138 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me permite cambiar de individual prenium a familiar.

Tengo el plan premium individual, sigo los pasos indicados para cambiar a plan familiar y al dar ok en el botón para realizar el pago me arroja el siguiente mensaje "No se ha podido cambiar el plan . Esto podría deberse a que no reúnes las condicione...

  • Visitor
  • Tengo el plan premium individual, sigo los pasos indicados para cambiar a plan familiar y al dar ok en el botón para realizar el pago me arroja el siguiente mensaje "No se ha podido cambiar el plan ....
  • Alex
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

How do I leave a family plan without modifying the family plan?

I would like to leave a family plane that is managed by someone else. I do not want to change the plan for current users. I just want to go to an individual plan.

  • Visitor
  • I would like to leave a family plane that is managed by someone else. I do not want to change the plan for current users. I just want to go to an individual plan.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

I cant join a family subscription.

I recently moved in with the family of my girlfriend and so we wanted to setup a family subscription for all of us. So I changed my address in my spotify account and tried to join the subscribtion, but all that it shows is "A problem occured. Please ...

  • Visitor
  • I recently moved in with the family of my girlfriend and so we wanted to setup a family subscription for all of us. So I changed my address in my spotify account and tried to join the subscribtion, b...
  • Maxim
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • 213 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo entrar al plan familiar, aunque haya estado en el mismo

Desde hace unos meses he estado en un mismo plan familiar y recientemente cuando se volvió a realizar el pago e intento unirme, me sale el error de "solo puedes unirte a un plan familiar cada 12 veces". El titular del plan sigue siendo el mismo y los...

  • Newbie
  • Desde hace unos meses he estado en un mismo plan familiar y recientemente cuando se volvió a realizar el pago e intento unirme, me sale el error de "solo puedes unirte a un plan familiar cada 12 vece...
  • MihailY
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenia spotify estudiantes pero cambie a familiar y aun no se activa el fam

Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quiero es el familiar que pague

  • Newbie
  • Tenia el spotify estudiantes pero luego cambie al familiar, lo pague y todo pero ahora en lugar de que me salga el familiar activo solo me aparece que mi plan de estudiantes aumento, pero lo que quie...
  • MihailY
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Voice assistant using my account, can't listen to anything else

I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are because Spotify is using my account for all the Spotify ...

  • Visitor
  • I am a college student and not living at home. Sometimes, I get connected to my home devices if my family is using them at the same time. I can't listen to my stuff at the same time as they are b...
  • Alex
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution abonnement wijzigen van premium naar family

PlanFree/PremiumCountrynetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de ...

  • Visitor
  • ...anneer ik mijn abonnement wil wijzigen van premium naar family krijg ik alleen de optie wijzigen naar student
  • Alex
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Spotify doesn't recognise me as premium customer, forces recommended songs

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.

  • Visitor
  • I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is ...
  • PublishYouOne
  • Composer
  • 440 Views
  • 6 replies
  • 0 likes
  • 440 Views
  • 6 replies
  • 0 likes

Solved!! I paid for the family plan, but my account still shows individual plan

I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year in advance. Now my account still says I'm on individua...

  • Casual Listener
  • I received a message informing that my premium individual plan would expire. I took the opportunity to change the plan to a family subscription. Then I paid for the family subscription for a year i...
  • Not applicable
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

Superuser Contribution How does one turn off the explicit content filter on the Family plan?

The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, the user can still not listen to explicit music. Wha...

  • Visitor
  • The explicit content filter was turned on for a user, and promptly turned off. After repeated quitting and reopening of the Spotify app, removal and addition of the user to the Premium Family plan, t...
  • Vasil
  • Moderator
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun dúo no me deja compartir

Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito

  • Visitor
  • Pago premiun dúo pero a mí marido no lo deja acceder a Spotify premiun. Solo el gratuito
  • Dian
  • Spotify Legend
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes