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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 114177 Views
  • 32 replies
  • 7 likes
  • 114177 Views
  • 32 replies
  • 7 likes

Solved!!Superuser Contribution Alexa/Echo Devices

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemWindows 10 Pro My Question or Issue Hello, I have a strange issue. I've "downloaded a local file" track (MP3) and added it to a Playlist and when I select the track, all of my Echo devices gr...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Max Operating System Windows 10 Pro   My Question or Issue   Hello,  I have a strange issue. I've "downloaded a local file" tra...
  • Lyubka
  • Moderator
  • 568 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 3 replies
  • 0 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Visitor
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • AdamDam
  • Spotify Star
  • 938 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 938 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 122 Views
  • 1 replies
  • 0 likes

Good morning. I am a Premium member and I have contracted a Family Plan.

Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to change my password unless I request it.

  • Visitor
  • Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to c...
  • Bittencourt
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Playlists in my Family Account

Guys, why do I see in my profile of family account playlists from other members I added?

  • Visitor
  • Guys, why do I see in my profile of family account playlists from other members I added?
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads with Family Premium

Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...

  • Regular
  • Plan - Family Premium Country - Spain   Device  iOS 15.5 Operating System macOS 12.3.1   My Question or Issue: Hi everyone, my issue is that I am getting ads (local ads + g...
  • AlejaR
  • Moderator
  • 421 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 421 Views
  • 9 replies
  • 1 likes

Superuser Contribution Kicked out from Family Abo, cant join again.

PlanPremiumCountryGermanyDevice(iPhone 13Mini, PC)Operating System(iOS 16, Windows 10) My Question or IssueI was kicked out from Faimly Abo, as I got the new invitation Link, I had to put the adresse, which in my case is the same as the Primium owner...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 13Mini, PC) Operating System (iOS 16, Windows 10)   My Question or Issue I was kicked out from Faimly Abo, as I got the new invitation Link,...
  • Dian
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Adding family membres who live in différents adresse

Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives in others places... Thanks to answers

  • Casual Listener
  • Hello, I want to add family membres but they live in others adresse, how ça I do that? I think this is not good to enjoy this plan.... It's my account and I want to be free adding people who lives i...
  • 31hqgsjffl2ouonqzlir
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution i was kicked out of family subscription even though i´m part of the Family.

I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.

  • Visitor
  • I was kicked out of our family subscription even though I'm part of the family. I got an email to confirm but it still didn't work. Please help me I can't stand a second without music.
  • Vasil
  • Moderator
  • 131 Views
  • 1 replies
  • 1 likes
  • 131 Views
  • 1 replies
  • 1 likes

Can I block someone even if they're in my family plan?

PlanPremium / FamilyCountryAustraliaDeviceSamsung galaxy S20 FE, pc Operating SystemWindows 11 My Question or IssueThis girl I used to be friends with is taking my taste in music, artists/bands I listen to and using them to seek for attention and cal...

  • Visitor
  •   Plan Premium / Family Country Australia Device Samsung galaxy S20 FE, pc  Operating System Windows 11   My Question or Issue This girl I used to be friends with is t...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allowing explicit content for family member does not work

PlanPremiumCountryFinland DeviceSamsung Galaxy A6Operating SystemAndroid My Question or IssueHello. After a family member is growing up we decided to allow explicit content on her device. However, toggling off the filter for explicit content does not...

  • Casual Listener
  • Plan Premium Country Finland   Device Samsung Galaxy A6 Operating System Android   My Question or Issue Hello.    After a family member is growing up we decided to a...
  • Dian
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Grayed out song - I’m desperate!

Hi Spotify-Community, I have a problem since weeks and Spotify support can’t find the problem!It’s really frustrating. I have Spotify Premium Family with 6 accounts an my issue is: I login with Account Nr. 1.I’m searching for a playlist, I can find i...

  • Casual Listener
  • Hi Spotify-Community,   I have a problem since weeks and Spotify support can’t find the problem! It’s really frustrating.   I have Spotify Premium Family with 6 accounts an my issue i...
  • Dian
  • Moderator
  • 239 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 5 replies
  • 0 likes

Can't leave family plan

I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page."I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?

  • Visitor
  • I cant leave my family plan, it keeps saying "Something went wrong. Try reloading the page." I cant ask the owner of the plan to kick me since we had an argument. Can anyone help me?  
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Administrator for our Family plan can not login

Hello anyone who can help. My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also no longer working. So it seems he can not recover his password...

  • Newbie
  • Hello anyone who can help.   My darling husband is the administrator for our Premium Family plan but he can no longer remember his password and the recovery email that he should use is also n...
  • Eni
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address search not working

My Question or IssueI'm being prompted to add an address to continue using Premium Family. When taken to the address page, the search feature is not working. I get a message that it does not recognize my address just a few characters into typing. Eve...

  • Casual Listener
  •     My Question or Issue I'm being prompted to add an address to continue using Premium Family.  When taken to the address page, the search feature is not working.  I get a m...
  • Lyubka
  • Moderator
  • 7750 Views
  • 30 replies
  • 42 likes
  • Premium for Family
  • 7750 Views
  • 30 replies
  • 42 likes

Superuser Contribution No me deja unirme a un plan familiar

Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor

  • Visitor
  • Hola a todos, tenía un plan familiar y hace unos días nos eliminó a todos y no nos deja volver a ingresar, es el único plan en el que hemos estado, ayuda por favor  
  • Alex
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Account Types

I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there any plan to change this? I found there was no point us...

  • Visitor
  • I signed up to the Family Plan but I only appeared to be able to give my children Spotify Kids accounts, which doesn't have all their music on, so I cancelled it. Has this now changed or is there a...
  • OscarDC
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes