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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177522 Views
  • 32 replies
  • 9 likes
  • 177522 Views
  • 32 replies
  • 9 likes

Increased bill after updating payment details

PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...

  • Visitor
  • Plan Family Premium Country UK     My Question or Issue I've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says m...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 1 likes

premium family

i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore

  • Visitor
  • i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore 
  • ribezaz
  • Spotify Star
  • 217 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium Family Germany

Hi,we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email address yet but is too old for Spotify kids. How do we re...

  • Visitor
  • Hi, we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email a...
  • Novy
  • Moderator
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 326 Views
  • 1 replies
  • 0 likes

Can't join my family plan

PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...

  • Visitor
  •   Plan Family Premium Country Paraguay  Device (Xiaomi Redmi Note 9) Operating System ( Android)   My Question or Issue I was invited to join my family's plan but when i g...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 211 Views
  • 1 replies
  • 1 likes

Problem

Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...

  • Casual Listener
  • Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama. He tells me that from his cell p...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 174 Views
  • 1 replies
  • 0 likes

Unable to join the family plan - Genetic Error

PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...

  • Newbie
  •   Plan Family Country Australia  Device Mac Pro M2 Operating System (iOS 13)   My Question or Issue When I invite my family member who has an existing premium account l...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription for 6 living in different address

Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...

  • Casual Listener
  • Hi,  We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just b...
  • goofygum
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 407 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying but not the family admin - how can we cancel ?

PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...

  • Visitor
  • Plan Family Premium Country Germany   My Question or Issue Weird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore....
  • Joan
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution using premium family plan after divorce

PlanPremiumCountryNetherlandsDeviceOneplus 6tOperating SystemAndroid 10 My Question or IssueWe are having a premium family plan with me, my wife and daughter. We are getting a divorce. I would like to keep my familyplan with my daughter, but my wife ...

  • Newbie
  • Plan Premium Country Netherlands Device Oneplus 6t Operating System Android 10   My Question or Issue We are having a premium family plan with me, my wife and daughter. We are g...
  • MartinT
  • Moderator
  • 3416 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 3416 Views
  • 7 replies
  • 0 likes

Solved!! My saved address is no longer valid so nobody else can join my family plan

PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...

  • Music Fan
  • Plan Premium Family Country Japan   My Question or Issue It's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification.   M...
  • cyclost
  • Music Fan
  • 657 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 657 Views
  • 3 replies
  • 0 likes

Change plan manager without losing downloaded content

PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I'd like to change the plan manager to my wife, as she would like to listen to audiobooks.  Can I do this without losing m...
  • Ash212
  • Casual Listener
  • 244 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 244 Views
  • 2 replies
  • 1 likes

Solved!! What happens after the Family membership ends?

PlanPremiumCountry DeviceSamsung Galaxy S23 Ultra, Acer Nitro 5 LaptopOperating SystemAndroid 14, Windows 10 My Question or IssueMy family plan is near to end and I want to know what will happen. Will my family members be kicked out and I'll have to ...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S23 Ultra, Acer Nitro 5 Laptop Operating System Android 14, Windows 10   My Question or Issue My family plan is near to end and I w...
  • murilee
  • Newbie
  • 727 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 727 Views
  • 2 replies
  • 0 likes

finding address in family plan invitation problems

While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...

  • Newbie
  • While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it f...
  • ribezaz
  • Spotify Star
  • 301 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 1 likes

Solved!! Change plan manager

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...

  • Newbie
  • ...perating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am family plan manager but rarely use. 3 other members. Wife, daughter and son. Spotify used by kids. Im l...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch from Duo to Family

I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...

  • Newbie
  • I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I...
  • Vasil
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo una cuenta premium con mi marido, cómo puedo unir las dos cuentas en una sola

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...

  • Visitor
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo. Plan Gratis/Premium País   Dispositivo (iPhone 8, ...
  • Eni
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan address doesn't match, although I copy pasted the address

I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...

  • Visitor
  • I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, i...
  • Not applicable
  • 3146 Views
  • 6 replies
  • 1 likes
  • 3146 Views
  • 6 replies
  • 1 likes

Superuser Contribution Ayuda, no me acepta la dirección en mi plan familiar, me salí por accidente

Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo

  • Visitor
  • Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
  • Eni
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Switching from Plan Manager to Plan member in Windows 11

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...

  • Visitor
  • Plan Premium Country UK Device PC Operating System Windows 11   My Question or Issue My son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I sw...
  • Bittencourt
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

Suddenly my premium account is terminatef

I've got a mail that someone changed my premium account. That person has done nothing! Now what?

  • Visitor
  • I've got a mail that someone changed my premium account. That person has done nothing! Now what?
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes