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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountryUK My Question or IssueI've been paying £17.99 for the family plan for about a year now. I just updated my account billing details and now it says my next payment is £19.99. It's as if i've lost the deal I had because I chang...
i need help, I paid for a family plan but I can’t invite members, when they put the address the same as mine Spotify indicates that there is an error, I don’t know what to do anymore
Hi,we're new to Premium family. I#d like to invite my daughter as a family member but when she clicks on the invitation link she needs to register with her own account. She hasn't got an email address yet but is too old for Spotify kids. How do we re...
PlanFamily PremiumCountryParaguay Device(Xiaomi Redmi Note 9)Operating System( Android) My Question or IssueI was invited to join my family's plan but when i go to the link and put the right adress appears a error message, i try it like 10 times alre...
Hello, I have the following problem. My account is family premium and I am in Argentina. My son is included in the account but at this time he is living in Panama.He tells me that from his cell phone he can normally use Spotify and see his playlists ...
PlanFamilyCountryAustralia DeviceMac Pro M2Operating System(iOS 13) My Question or IssueWhen I invite my family member who has an existing premium account lives at the same address I get an error message after confirming my address. It just says an e...
Hi, We are four in a house and would like to share our additional account with our elderly parents who live abroad. Why does Spotify not allow us to share with genuine family members just because they live in a different country? We are only using 4 ...
PlanFamily PremiumCountryGermany My Question or IssueWeird situation here - family admin is son who is estranged from the family and does not react to to e-mails/phone-calls anymore. Payment is on the mothers credit card (obviously name on the cc cle...
PlanPremiumCountryNetherlandsDeviceOneplus 6tOperating SystemAndroid 10 My Question or IssueWe are having a premium family plan with me, my wife and daughter. We are getting a divorce. I would like to keep my familyplan with my daughter, but my wife ...
PlanPremium FamilyCountryJapan My Question or IssueIt's a weird scenario. It seems like full and half width characters are sensitive in family plan address verification. My address on Google Maps used to be incorrect due to misuse of full and half wi...
PlanPremium FamilyCountryAustralia My Question or IssueI'd like to change the plan manager to my wife, as she would like to listen to audiobooks. Can I do this without losing my downloaded content? I have a lot downloaded as I travel remote for work ...
PlanPremiumCountry DeviceSamsung Galaxy S23 Ultra, Acer Nitro 5 LaptopOperating SystemAndroid 14, Windows 10 My Question or IssueMy family plan is near to end and I want to know what will happen. Will my family members be kicked out and I'll have to ...
While trying to add another member for the family plan invitation we are having problems trying to find the address which gives us the wrong address error. When the invitation is accepted it follows normal procedures until the address search, in ther...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryEngland DeviceSamsung and AppkeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI ...
I have been in a Duo plan (for which I am the manager) for several months (was already a premium user before that). Recently my mother has created a new Family plan and I want to join it, but when I click the invitation and enter our address (confirm...
No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros tratar de ayudarlo.PlanGratis/PremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS ...
I'm trying to add my father, who lives with us, into my Spotify family plan. When prompted by the app, I copy and pasted the address listed in our premium family plan page in my account. However, it still says the address is wrong. How can this be po...
Aun que ponga la misma dirección, no me la acepta, llevo intentando desde ayer en la noche en cada dispositivo que puedo
PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueMy son has a new Pc. I’ve logged in to Spotify on it and I can see he is a plan member. How do I switch the Spotify to him so he can see his music and not mine? He doesn’t hav...
I've got a mail that someone changed my premium account. That person has done nothing! Now what?