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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140664 Views
  • 32 replies
  • 8 likes
  • 140664 Views
  • 32 replies
  • 8 likes

transform account

we sepperatet after a very long relationship.We had a family pro account together ...i want my profile of that fam account sepperatet !Is this possible ???Can i have a new billing adress ?can i keep my playlists and my likelist ???

  • Casual Listener
  • we sepperatet after a very long relationship. We had a family pro account together ... i want my profile of that fam account sepperatet ! Is this possible ??? Can i have a new billing adress ? c...
  • KatesHere
  • Community Legend
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Free account cannot be added to existing family premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Joan
  • Moderator
  • 186 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why am I not allowed to change my region?

I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me

  • Visitor
  • I moved to Mexico from USA and I’ve been trying to update my country and payment method but it’s not allowing me pls help me
  • Dian
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I was premium family and it changed to premium single. How do i go back.

I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family one.

  • Visitor
  • I have been family account for years. Yesterday my credit card had a problem and when i fixed it my whole family was out of my plan. I need help. It chrged me a single premium it should have been a family...
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

My family can't join my family's plan and we are all in the same address

My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.

  • Visitor
  • My family is not get in the plan because it's saying that we are not in the same adress but we are in the same house.
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadı

kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar katılabilirsin." uyarısını alıyoruz.

  • Newbie
  • kardeşimle aynı evde yaşıyoruz ama duo hesabıma katılma linki gönderdiğimde "Bu Premium planına ait plan yöneticisi ile birlikte yaşadığını onaylayamadık. 12 ay içinde başka birinin planına tekrar ka...
  • Kiril
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium Duo keeps saying that the premium is paused.

My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and to update payment, but when I click update payment...

  • Visitor
  • My premium Duo keeps saying that the premium is paused even though the payment was successful and it's already working seamlessly on the plan manager's account. It says that the premium is paused and...
  • Joan
  • Moderator
  • 797 Views
  • 9 replies
  • 0 likes
  • 797 Views
  • 9 replies
  • 0 likes

Keep getting error message when trying to confirm address to join Family Premium

PlanFamily PremiumCountryUSMy Question or IssueHello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our...

  • Newbie
  • Plan Family Premium Country US My Question or Issue Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family P...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 183 Views
  • 1 replies
  • 0 likes

Removing Member from Family Plan AND keeping their playlists?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI run a Family Plan and because of changes in our situation, two members of that plan need to...

  • Visitor
  • ...Family Plan and because of changes in our situation, two members of that plan need to be removed. I do not want them to lose their playlists, etc., however. What steps do I/we/they take to make s...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes

Sharing my family plan

Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?

  • Newbie
  • Hi. How do I share my family plans with my people that I want to join in my circle? Is there a link that I need to send them? Do I need to give them my information such as username and password?
  • AdamDam
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Changing a family member from kids to full premium family member

One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In the account management screen, all I can do is Remove a...

  • Visitor
  • One of our family members in the Premium subscription is set up with a 'kids' account. I would like to upgrade the account to be a full member. I can't seem to see anywhere how I can do this. In t...
  • Maxim
  • Spotify Star
  • 1558 Views
  • 1 replies
  • 0 likes
  • 1558 Views
  • 1 replies
  • 0 likes

Use a Promo Code in my family account

Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already. How can i fix this problem?

  • Newbie
  • Hi, i'm Pietro, from Italy . i have a voucher of 30€ to use in spotify. The promo code doesn't work when i put the code in the box because i have a premium account already.  How can i fix this ...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reincorporar a un miembro en plan familiar

No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanFamiliar premiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro finales de 2016)Sistema operativo(iOS...

  • Newbie
  • No se requiere ninguna de la siguiente información. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Familiar premium País   Dispositivo (iPhone 8,...
  • Alex
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

I'm hearing ads but I have premium one month free trial

I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.

  • Visitor
  • I recently signed up for Premium Family and received the one month free trial. While listening to music I am hearing ads. I thought that premium did not have ads.
  • Maxim
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family plan can't change extra zip code

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a family plan and the address is adding the extra 4 digits on my account. My family si...

  • Casual Listener
  • ...ave a family plan and  the address is adding the extra 4 digits on my account. My family signs up the address is not the  same so it won't work.  Because it's not adding the extra 4 d...
  • hankddog
  • Casual Listener
  • 251 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 251 Views
  • 2 replies
  • 1 likes

How can I make my duo subscription work for me?

Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over the border). Whenever she tries to subscribe to the...

  • Casual Listener
  • Me and my wife live at the same adress in Belgium but I work in the Netherlands and my spotify account has been made there (my country on my profile is the Netherlands, I migrated recently just over ...
  • Maxim
  • Spotify Star
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

BMW Idrive 6 app not available

PlanPremiumCountry Norway DeviceBMW id6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, I have a 2018 BMW with Idrive6 that came with built in Spotify app when new. From what I understand Spotify no longer supports thi...

  • Newbie
  • Plan Premium Country Norway   Device BMW id6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi, I have a 2018 BMW with Idrive6 that c...
  • Maxim
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 497 Views
  • 1 replies
  • 0 likes

Family plan doesn’t let me join.

My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 months…? I’m confused and annoyed that Spotify doesn’t provi...

  • Visitor
  • My mother sent me a link to join the family plan (5 of us in total including me) and it won’t let me join the plan for some reason. Says I can only join a Spotify premium plan once every 12 m...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is there a way to split a family account?

We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?

  • Casual Listener
  • We have a family account and my son now wants his own account. He has alot of saved playlists and so on. Is there an easy way for him to split off from our account?
  • Dian
  • Spotify Legend
  • 22761 Views
  • 5 replies
  • 0 likes
  • 22761 Views
  • 5 replies
  • 0 likes