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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134514 Views
  • 32 replies
  • 8 likes
  • 134514 Views
  • 32 replies
  • 8 likes

Superuser Contribution Crypto.com Card and Adding Family members to a Premium Family Account

Hi Guys!I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and choose the address that is linked with my subscription (in I...

  • Casual Listener
  • Hi Guys! I pay for my premium plan with a crypto.com card (to get the cro rebates) that automatically resides in the uk which is all good. But when I try to add family members to my plan and c...
  • indiajetfer
  • Regular
  • 3031 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 3031 Views
  • 5 replies
  • 0 likes

Superuser Contribution Escuchar música con conexión a Internet

Tenemos un plan familiar, y uno de mis familiares al momento de querer escuchar sus músicas descargadas sin acceso a internet no puede, ya hicimos los pasos de. Desintalar la app y de quitar todos los usuarios y volver a colocarlos.

  • Visitor
  • Tenemos un plan familiar, y uno de mis familiares al momento de querer escuchar sus músicas descargadas sin acceso a internet no puede, ya hicimos los pasos de. Desintalar la app y de quitar todos lo...
  • Eni
  • Moderator
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution deseo cancelar una cuenta premium, pero no tengo los datos

me quede sin trabajo y me es imposible pagar, mi hija hizo la suscripción, pero no tengo la información para poder cancelar. ¿como puedo resolver la cancelación?

  • Visitor
  • me quede sin trabajo y me es imposible pagar, mi hija hizo la suscripción, pero no tengo la información para poder cancelar. ¿como puedo resolver la cancelación?
  • Alex
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si tengo cuanta familia ¿por que me aparece que tengo plan individual?

Mi correo está el administrador de la cuenta familiar y a todos ya se les actualizo el pago pero a mi no y me parece que tengo cuenta individual

  • Visitor
  • Mi correo está el administrador de la cuenta familiar y a todos ya se les actualizo el pago pero a mi no y me parece que tengo cuenta individual
  • MihailY
  • Moderator
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’ve been disconnected from my family plan and can’t get back in

It won’t let me add my address to get into the family plan, now says I can’t join the family plan for 12 months

  • Visitor
  • It won’t let me add my address to get into the family plan, now says I can’t join the family plan for 12 months
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to join a duo account, but it says the addresses don't match.

I am trying to link the account with my wife (Christina) & we are entering the address . However it is telling us the addresses do not match (even though they do).

  • Visitor
  • I am trying to link the account with my wife (Christina) & we are entering the address <snip - moderator edit>. However it is telling us the addresses do not match (even though they do).
  • Eni
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Problema al unirme a plan familiar

Mi esposa esta en mi plan familiar años, pero recientemente hace unas semanas le mandaron un correo para confirmar su identidad, sin embargo como ella no lo vio le dijeron que no se podrá unir al plan premium con esa cuenta. Cuando le mando la invita...

  • Visitor
  • Mi esposa esta en mi plan familiar años, pero recientemente hace unas semanas le mandaron un correo para confirmar su identidad, sin embargo como ella no lo vio le dijeron que no se podrá unir al pla...
  • Juancamacho01
  • Visitor
  • 350 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 350 Views
  • 2 replies
  • 1 likes

Superuser Contribution Confirmation adresse Spotify Famille

Bonjour, Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale; Comment puis je faire pour qu'il lui soit renvoyé ? Merci Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus ...

  • Visitor
  • Bonjour,    Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale;    Comment puis je faire pour qu'il lui soit renvoyé ?   ...
  • Eni
  • Moderator
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger families (Additional family plan spots?)

Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if there was any options for purchasing extra spots wit...

  • Newbie
  • Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if t...
  • Steven1232
  • Visitor
  • 1156 Views
  • 2 replies
  • 4 likes
  • 1156 Views
  • 2 replies
  • 4 likes

Superuser Contribution I cannot confirm address in Family and now I'm out

How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks

  • Regular
  •    How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks
  • izzyfowles
  • Visitor
  • 2986 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 2986 Views
  • 13 replies
  • 0 likes

Superuser Contribution Child can't set up account. Signup page reverts to blank.

PremiumCanada Device; Mac 2011Operating System; Sierra 10.12.6 My Question or Issue;I just bought Premium family plan. All others have succeeded in signing up, save my youngest. Signup page goes blank after her info is entered and 'Sign Up' clicked. ...

  • Visitor
  • Premium Canada   Device; Mac 2011 Operating System; Sierra 10.12.6     My Question or Issue; I just bought Premium family plan. All others have succeeded in signing up, s...
  • Dian
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into my family Spotify account

PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS My Question or Issuewe have a family account (me, my father and my mother) and currently my dad can’t access his side of the family account, when he uses the email that was used to start th...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 11 Operating System iOS    My Question or Issue we have a family account (me, my father and my mother) and currently my dad c...
  • Dian
  • Spotify Legend
  • 233 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 233 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium Family renew with a big issue

My Question or Issue Hi the community, After my credit card has expired and a payment issue, I have renewed my premium account but I think that I did it with another member than the first time. Indeed, at first time, I used my own account to create t...

  • Newbie
  • ...ember than the first time. Indeed, at first time, I used my own account to create the premium family account and to invite my family members and to pay. To renew, my husband did it with his own account. N...
  • Alex
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sportily premium - family plan

Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?

  • Visitor
  • Hi - I’m a family plan member of Spotify premium and it says this on my account.  But I still hear adverts!  Any advice how to stop hearing the adverts? 
  • Eni
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution old email used on account and can't verify address for family plan

I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no longer have access to and cannot recover. What do I do?

  • Visitor
  • I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no l...
  • Dian
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification existing premium plan

I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify. This is an existing account, I have made no change...

  • Visitor
  • I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify....
  • Vasil
  • Moderator
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution turn off the explicit content filter

I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit content is still filtered out. What needs to happen to ...

  • Visitor
  • I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit c...
  • Vasil
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop Up Notifications in the App

I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is trying to get me to try something or announce a new feature. I pay w...

  • Regular
  • I use Spotify on my iPhone 13.  I pay for the Premium Family plan.  Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is t...
  • Vasil
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family address verification is SSSSOOOOO buggy and too stringent

OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their addresses. Only problem is that they must have input...

  • Newbie
  • OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their a...
  • Dian
  • Spotify Legend
  • 10088 Views
  • 5 replies
  • 9 likes
  • Premium for Family
  • 10088 Views
  • 5 replies
  • 9 likes