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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 175379 Views
  • 32 replies
  • 9 likes
  • 175379 Views
  • 32 replies
  • 9 likes

I can't change the country of my spotify account, what can i do?

I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?

  • Visitor
  • I can't change my country, I have the Premimum for Family and they live in the same country as me, but my spotify account didn't let me change my country. What can I do?
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Family plan changing country

I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. My new adress is this one : San José, Rivas, Guadalupe,...

  • Casual Listener
  • I have a french premium account originally, with my family we used my french credit card and a french adress. But now we moved in Costa Rica and I want to use the Family plan with my new adress. &n...
  • Maxim
  • Spotify Star
  • 463 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 463 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Why my daughter can not confirm Family plan address?

I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to log in from a different country which is incorrect as w...

  • Casual Listener
  • I sent Family Plan invitation to my daughter. She accepted an invitation and entered exactly same address where family lives. But address was not accepted, message appeared that she is trying to l...
  • Maxim
  • Spotify Star
  • 539 Views
  • 5 replies
  • 0 likes
  • 539 Views
  • 5 replies
  • 0 likes

Superuser Contribution No shuffle on the kid’s app?

I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!? PlanFamilyCountryNZDeviceiPhone 13

  • Casual Listener
  • I’ve just downloaded the kids app and shared the kid’s playlist from my account, but I can’t find any shuffle feature? Surely there is one!?   Plan Family Country NZ Device iPhone 13  
  • ttianna
  • Regular
  • 1488 Views
  • 3 replies
  • 7 likes
  • Premium for Family
  • 1488 Views
  • 3 replies
  • 7 likes

My family gets the invite but it's not linking them to my account

Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up

  • Visitor
  • Link is sent, family members receive it. Open it and login, but it's not doing anything after that. Not linking up
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

I cannot accept the invitation because of I don't find address

Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy

  • Visitor
  • Whe I type my address I can't find it and the addresses shown are in Switzerland while I'm in Italy
  • ribezaz
  • Spotify Star
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

Superuser Contribution Members of family plan account doesn't show up as premium?

I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download music and still get ads. We've tried everything from...

  • Casual Listener
  • I recently set up the family plan for me and my parents and also added them through the link. However, their accounts still show up as free accounts, with zero premium benefits. They can't download m...
  • OscarDC
  • Moderator
  • 544 Views
  • 6 replies
  • 0 likes
  • 544 Views
  • 6 replies
  • 0 likes

How do I change the Plan Manager for my family account?

My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this.Do I have to cancel and have that family member signup for a new plan?

  • Visitor
  • My plan type is "Premium Family" and I wish to change the Plan Manager to another family member but I can't figure out how do this. Do I have to cancel and have that family member signup for a n...
  • AdamDamon
  • Spotify Star
  • 2930 Views
  • 1 replies
  • 0 likes
  • 2930 Views
  • 1 replies
  • 0 likes

Solved!! NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO DO MEU PLANO

EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR

  • Regular
  • EU SOLICITEI O PLANO MAIS E O PLANO ERRADO E NÃO ESTOU CONSEGUINDO FAZER O CANCELAMENTO PODERIA ME AJUDAR POR FAVOR
  • Bittencourt
  • Spotify Star
  • 1067 Views
  • 11 replies
  • 0 likes
  • 1067 Views
  • 11 replies
  • 0 likes

Solved!! Why I can't get the Premium Family plan ?

When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?

  • Newbie
  • When I open the link there is a message "You can join someone else's plan only once in 12 months". Whta can I do?
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account mix up

I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone

  • Newbie
  • I’m listening to my part of the account on my phone or in the car and then it cuts out or starts playing my daughter’s songs on Google Home or on her phone
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i listen to my spotify, and Google at same time? I have family acc

I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?

  • Visitor
  • I have a spotify family account, and 2 google home devices. I would like to listen to music upstairs, and down stairs, and if need be on my phone. What is the best way to do this?
  • Vasil
  • Moderator
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Solved!! Can't change country without changing plan?

Hello, I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore.I tried to update my payment method with the details of my new card here in France, but i...

  • Casual Listener
  • Hello,   I currently have a Singapore-based Premium Family account but we've moved to another country France and my Singaporean payment card is not usable anymore. I tried to update my p...
  • hmddhm
  • Casual Listener
  • 504 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 504 Views
  • 5 replies
  • 0 likes

My family plan invite link isn't working

The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.

  • Visitor
  • The family plan creator sent me the link through text and email and all I get is the 404 page. I even made a whole new account to try to join.
  • Maxim
  • Spotify Star
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Семейная подписка

У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено

  • Visitor
  • У меня подключена семейная подписка, у других участников есть премиум, у меня нет премиума, хотя оплачено
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Joining another family plan, after cancelling own premium plan

I received an invitation link to a family plan and therefore cancelled my premium plan. When I enter the right address there is an error notification.

  • Newbie
  • I received an invitation link to a family plan and therefore cancelled my premium plan. When I enter the right address there is an error notification.
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, how to simultaneously play on multiple devices

I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house... I'm the primary account holder, and I use Spotify, across a variety of Google and Amazon devices around the house. About once a day, I'm lis...

  • Visitor
  • I recently upgraded to the family plan, in order to try and fix a regular problem we have around the house...   I'm the primary account holder, and I use Spotify, across a variety of Google a...
  • Ivelina
  • Moderator
  • 5328 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 5328 Views
  • 3 replies
  • 1 likes

How to add someone to my Family plan if Spotify rejects the address?

I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the right address even though it is precisely written as in ...

  • Visitor
  • I can't add my cousin to my Family account even though there is one spot left. I sent her the link to join the Family account, but when she needs to write the address, Spotify says it's not the r...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes