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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 100075 Views
  • 32 replies
  • 6 likes
  • 100075 Views
  • 32 replies
  • 6 likes

Superuser Contribution Family Premium Super Frustrating

This is the least intuitive upgrade I've ever done. I upgraded our account 5 days ago for myself, wife and daughter. Did everything, uninstalled apps from phones, set up new accounts for them, still cant listen to music separately. It's a really bad ...

  • Casual Listener
  • ...till cant listen to music separately. It's a really bad process and there is zero support from Spotify...you just keep getting sent back to the family page. Super annoying. Almost as annoying as trying t...
  • Jeremy
  • Spotify
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kids accounts

PlanPremium familyCountryNZDeviceVariousOperating SystemVariousMy Question or IssueI have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other has an android tablet. They both choose theyre named accounts at the l...

  • Visitor
  • Plan Premium family Country NZ Device Various Operating System Various My Question or Issue I have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other h...
  • Novy
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 311 Views
  • 1 replies
  • 0 likes

'Your addresses do not match'

PlanFamily PremiumCountryUKDeviceHuawei p30 proOperating SystemAndroid My Question or IssueAttempting to accept family premium invite however consistently displayed 'Your addresses do not match' despite being the correct address. The address is a mat...

  • Newbie
  • Plan Family Premium Country UK Device Huawei p30 pro Operating System Android   My Question or Issue Attempting to accept family premium invite however consistently displayed 'Your a...
  • Billy-J
  • Spotify Star
  • 982 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 982 Views
  • 1 replies
  • 1 likes

Superuser Contribution Explicit content filter

PlanPremium Family CountryUSADeviceSamsung Galaxy Note20 5G Operating System Android 11 One UI 3.1 My Question or IssueThere is an explicit content filter on my account I prefer it off, but I can no longer listen to music and when I go to disable it ...

  • Visitor
  • Plan Premium Family  Country USA Device Samsung Galaxy Note20 5G  Operating System  Android 11 One UI 3.1   My Question or Issue There is an explicit content filter on m...
  • Xenia
  • Moderator
  • 553 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 553 Views
  • 4 replies
  • 0 likes

Spotify Family - login problems

Hi thereI'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me.I had a standard account, the kids were using it with their devices.I upgraded to "family" as per the sales pitch.I invited our fo...

  • Newbie
  • Hi there I'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me. I had a standard account, the kids were using it with their devices. I u...
  • mandy12121
  • Visitor
  • 724 Views
  • 2 replies
  • 1 likes
  • Social & Random
  • 724 Views
  • 2 replies
  • 1 likes

Superuser Contribution e mail addresses of Family members

I'm the administrator of our Family account.I'm trying to find the logon names or e mail addresses of my family members.When I go to the Premium Family settings I can only see names, not mail addresses

  • Casual Listener
  • I'm the administrator of our Family account. I'm trying to find the logon names or e mail addresses of my family members. When I go to the Premium Family settings I can only see names, not mail addresses
  • Jeremy
  • Spotify
  • 805 Views
  • 4 replies
  • 1 likes
  • 805 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Moving to Premium Duo

Hello,I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable. To change the plan, can I do it from my preferences and w...

  • Casual Listener
  • Hello, I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable....
  • Ver
  • Spotify Legend
  • 976 Views
  • 6 replies
  • 0 likes
  • 976 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Connect does not see a Sonos speaker after connecting two accounts

PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...

  • Casual Listener
  •   Plan Premium Family Country Poland Device iPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1 Operating System IOS 14.6, latest macOS   My Question or Issue I have a single S...
  • Ivan
  • Spotify Legend
  • 779 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 779 Views
  • 3 replies
  • 0 likes

Solved!! leave Premium Family / get premium for myself

I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...

  • Newbie
  • I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that? S...
  • TreyAnastasio
  • Spotify Star
  • 4907 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4907 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to ass family member after switching accounts due to credit card issue

PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...

  • Casual Listener
  • Plan Family Country Brazil Device Iphones xs and up Operating System Most recent IOS   My Question or Issue I originally had an old spotify account (account A). There was an issue w...
  • CarlosE
  • Moderator
  • 412 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 412 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify premium family

 Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...

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  • Visitor
  •   Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the n...
  • Alex
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify premium duo - There was a problem, please try again later

I have the same issue with the poster. The chronology are below:Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account.I upgraded my plan to premium duo, and already paid it. I input the address...

  • Casual Listener
  • I have the same issue with the poster. The chronology are below: Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account. I upgraded my p...
  • Qmailmadrid
  • Casual Listener
  • 1690 Views
  • 6 replies
  • 0 likes
  • 1690 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why can't I return to Spotify Premium and get the promo, but as a Family account?

I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...

  • Casual Listener
  • I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, b...
  • Jeremy
  • Spotify
  • 363 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 363 Views
  • 2 replies
  • 0 likes

Family Plan was Downgraded

Premium/Premium family Country Canada DeviceNote Ultra 20 Plus, IPhone 11, Windows 10 My Question or IssueHi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spot...

  • Casual Listener
  •   Premium/Premium family  Country Canada    Device Note Ultra 20 Plus, IPhone 11, Windows 10   My Question or Issue Hi, I was asked to update my credit card i...
  • Ovyone
  • Casual Listener
  • 451 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 451 Views
  • 3 replies
  • 1 likes

Superuser Contribution No Option to Share Playlists

Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...

  • Casual Listener
  • Plan   Family    Country   Ireland    Device   Pixel 3a   Operating System   Android 11       My Question or Issue &n...
  • Alex
  • Moderator
  • 681 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 681 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo subscription not showing up

PlanPremiumCountryIndiaDeviceMacbook, Android My Question or Issue I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, I had to cancel my premium subscription first and then join the Duo six-month p...

  • Visitor
  • Plan Premium Country India Device Macbook, Android   My Question or Issue   I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, ...
  • Mihail
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Updated: 2021-06-17 Hey folks! We've introduced Spotify Family. With Premium for Family, you and up

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Hubo
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 1 replies
  • 0 likes

Ads during podcasts with premium account

Plan - PremiumCountry - AustraliaDevice - Android In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, with moderators responding with deliberately vague answers and fi...

  • Casual Listener
  • Plan - Premium Country - Australia Device - Android  In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, wit...
  • Matt__C
  • Casual Listener
  • 333 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change of Credit Card - Spotify Family quit?

Dear Spotify Team, my credit card valid ended and i did not updated the informations. So, spotify give me this information in the app, i updated the credit card informations but i have just spotify premium, not anymore family. I tried to subscribe th...

  • Casual Listener
  • ...ust spotify premium, not anymore family. I tried to subscribe the family option, but i got the error "you are not entitled. So, whats the workaround for this? I wanne keep the family together and r...
  • Novy
  • Moderator
  • 450 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 3 replies
  • 0 likes

Changing kid to regular Spotify

I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating S...

  • Visitor
  • I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro  Plan Free/Premium Country &n...
  • TreyAnastasio
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 614 Views
  • 1 replies
  • 0 likes