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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131381 Views
  • 32 replies
  • 8 likes
  • 131381 Views
  • 32 replies
  • 8 likes

Superuser Contribution I am not being able to add members to my family plan

When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case

  • Visitor
  • When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
  • Yordan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague spotify premium familiar y como titular no me deja escuchar musica

Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informacion

  • Visitor
  • Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informaci...
  • MihailY
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution vivo en uruguay a mis familiares que viven conmigo les dicen q otro pais

Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia y me dice que vivo en otro país. yo pague 12 dolare...

  • Newbie
  • Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia ...
  • MihailY
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download not possible for some artist

Hi All, I have a premium family account and for some artist I can not found the donwload button on the App.Is this a metter of artists license?just for example I can find this problem for 'The Offspring' thank you

  • Newbie
  • Hi All,   I have a premium family account and for some artist I can not found the donwload button on the App. Is this a metter of artists license? just for example I can find this problem f...
  • MihailY
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 114 Views
  • 1 replies
  • 0 likes

lina

Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica

  • Visitor
  • Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica 
  • Bittencourt
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can a user of my family plan start their own account using the same email/username?

PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...

  • Newbie
  •   Plan Premium Country USA   My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
  • kaworu_bloodpaw
  • Roadie
  • 2191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Children using Spotify through Google Speakers

I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?

  • Newbie
  • I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
  • Eni
  • Moderator
  • 1470 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1470 Views
  • 1 replies
  • 0 likes

Solved!! Family plan member's saved playlists erased after main password change?

I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved playlists and songs aren't showing up. They're still show...

  • Casual Listener
  • I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved p...
  • Maxim
  • Spotify Star
  • 676 Views
  • 3 replies
  • 0 likes
  • 676 Views
  • 3 replies
  • 0 likes

Error - You need to live at the same address

Plan - FAMILY PREMIUMCountry - QC, CANADA Device - TRYING FROM BROWSER (Safari and Chrome)Operating System - ALSO TRIED ON IPHONE (Same problem) I have FAMILY PREMIUM. I am trying to add my youngest daughter but I get this error message regardless of...

  • Casual Listener
  •   Plan - FAMILY PREMIUM Country - QC, CANADA   Device - TRYING FROM BROWSER (Safari and Chrome) Operating System - ALSO TRIED ON IPHONE (Same problem)   I have FAMILY PREMIUM. I...
  • lringa
  • Casual Listener
  • 2662 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2662 Views
  • 4 replies
  • 0 likes

I cant switch spotify account

My Question or IssueI cant switch between accounts.i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify.it logged int my dads account, and i cannot switch to my account.i treid to use my username, and the sa...

  • Casual Listener
  •     My Question or Issue I cant switch between accounts. i logged in with my dads gmail, and password wich is the one we use becouse he pays for spotify. it logged int my dads account,...
  • Billy-J
  • Spotify Star
  • 938 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 938 Views
  • 3 replies
  • 0 likes

Why I’m I getting adds on my premium account?

I have a premium family account and recently getting advertisements in between

  • Visitor
  • I have a premium family account and recently getting advertisements in between
  • Bittencourt
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Como recupero mi musica descargada

Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada

  • Visitor
  • Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
  • Prague
  • Spotify Star
  • 1479 Views
  • 1 replies
  • 1 likes
  • 1479 Views
  • 1 replies
  • 1 likes

Superuser Contribution What happens if I paid and the Premium does not work?

I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but it's not working

  • Visitor
  • I have paid the Familiar plan, and now it stopped working, I received the check yesterday, but today Spotify tells me I don't have Spotify Premium, what can I do? Like, I should have the month, but i...
  • MihailY
  • Moderator
  • 862 Views
  • 1 replies
  • 0 likes
  • 862 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar no plano família. Coloco o endereço do anfitrião

Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode estar acontecendo?

  • Visitor
  • Ola! Decidi aderir plano família com outras pessoas, me foi enviado o link de convite, mas quando coloco o endereço do anfitrião, retorna a mensagem "houve um problema", e não finaliza. O que pode es...
  • Isisarlo
  • Visitor
  • 488 Views
  • 2 replies
  • 0 likes
  • 488 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot join family plan, adress firmy match error

PlanFamily PremiumCountry Device Operating System My Question or IssueI have family premium but my sister cannot join and every time we tried to join her account we get the "You enetered the wrong adress" error. I typed the adresa letter by letter. W...

  • Visitor
  •   Plan Family Premium Country   Device   Operating System   My Question or Issue I have family premium but my sister cannot join and every time we tried to join her a...
  • MihailY
  • Moderator
  • 892 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 892 Views
  • 1 replies
  • 0 likes