Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131650 Views
  • 32 replies
  • 8 likes
  • 131650 Views
  • 32 replies
  • 8 likes

Superuser Contribution Address verification failed

My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year!Is there any chance to restart address validation process?

  • Visitor
  • My wife missed mail about address verification and now she was removed from my Family Plan. It turns out that we have to wait 1 year! Is there any chance to restart address validation process?
  • MihailY
  • Moderator
  • 892 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 892 Views
  • 5 replies
  • 2 likes

Superuser Contribution I’ve been disconnected from my family plan and can’t get back in

It won’t let me add my address to get into the family plan, now says I can’t join the family plan for 12 months

  • Visitor
  • It won’t let me add my address to get into the family plan, now says I can’t join the family plan for 12 months
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to join a duo account, but it says the addresses don't match.

I am trying to link the account with my wife (Christina) & we are entering the address . However it is telling us the addresses do not match (even though they do).

  • Visitor
  • I am trying to link the account with my wife (Christina) & we are entering the address <snip - moderator edit>. However it is telling us the addresses do not match (even though they do).
  • Eni
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Problema al unirme a plan familiar

Mi esposa esta en mi plan familiar años, pero recientemente hace unas semanas le mandaron un correo para confirmar su identidad, sin embargo como ella no lo vio le dijeron que no se podrá unir al plan premium con esa cuenta. Cuando le mando la invita...

  • Visitor
  • Mi esposa esta en mi plan familiar años, pero recientemente hace unas semanas le mandaron un correo para confirmar su identidad, sin embargo como ella no lo vio le dijeron que no se podrá unir al pla...
  • Juancamacho01
  • Visitor
  • 343 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 343 Views
  • 2 replies
  • 1 likes

Superuser Contribution Confirmation adresse Spotify Famille

Bonjour, Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale; Comment puis je faire pour qu'il lui soit renvoyé ? Merci Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus ...

  • Visitor
  • Bonjour,    Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale;    Comment puis je faire pour qu'il lui soit renvoyé ?   ...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger families (Additional family plan spots?)

Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if there was any options for purchasing extra spots wit...

  • Newbie
  • Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if t...
  • Steven1232
  • Visitor
  • 1139 Views
  • 2 replies
  • 4 likes
  • 1139 Views
  • 2 replies
  • 4 likes

Superuser Contribution I cannot confirm address in Family and now I'm out

How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks

  • Regular
  •    How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks
  • izzyfowles
  • Visitor
  • 2942 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 2942 Views
  • 13 replies
  • 0 likes

Superuser Contribution Child can't set up account. Signup page reverts to blank.

PremiumCanada Device; Mac 2011Operating System; Sierra 10.12.6 My Question or Issue;I just bought Premium family plan. All others have succeeded in signing up, save my youngest. Signup page goes blank after her info is entered and 'Sign Up' clicked. ...

  • Visitor
  • Premium Canada   Device; Mac 2011 Operating System; Sierra 10.12.6     My Question or Issue; I just bought Premium family plan. All others have succeeded in signing up, s...
  • Dian
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into my family Spotify account

PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS My Question or Issuewe have a family account (me, my father and my mother) and currently my dad can’t access his side of the family account, when he uses the email that was used to start th...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 11 Operating System iOS    My Question or Issue we have a family account (me, my father and my mother) and currently my dad c...
  • Dian
  • Spotify Legend
  • 222 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 222 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium Family renew with a big issue

My Question or Issue Hi the community, After my credit card has expired and a payment issue, I have renewed my premium account but I think that I did it with another member than the first time. Indeed, at first time, I used my own account to create t...

  • Newbie
  • ...ember than the first time. Indeed, at first time, I used my own account to create the premium family account and to invite my family members and to pay. To renew, my husband did it with his own account. N...
  • Alex
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sportily premium - family plan

Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?

  • Visitor
  • Hi - I’m a family plan member of Spotify premium and it says this on my account.  But I still hear adverts!  Any advice how to stop hearing the adverts? 
  • Eni
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution old email used on account and can't verify address for family plan

I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no longer have access to and cannot recover. What do I do?

  • Visitor
  • I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no l...
  • Dian
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification existing premium plan

I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify. This is an existing account, I have made no change...

  • Visitor
  • I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify....
  • Vasil
  • Moderator
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Superuser Contribution turn off the explicit content filter

I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit content is still filtered out. What needs to happen to ...

  • Visitor
  • I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit c...
  • Vasil
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop Up Notifications in the App

I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is trying to get me to try something or announce a new feature. I pay w...

  • Regular
  • I use Spotify on my iPhone 13.  I pay for the Premium Family plan.  Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is t...
  • Vasil
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family address verification is SSSSOOOOO buggy and too stringent

OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their addresses. Only problem is that they must have input...

  • Newbie
  • OK so I'm the account owner, and I recently tried to add my wife and daughter to my family plan. Everything going well until Spotify decided to "verify" their accounts by asking them to input their a...
  • Dian
  • Spotify Legend
  • 10068 Views
  • 5 replies
  • 9 likes
  • Premium for Family
  • 10068 Views
  • 5 replies
  • 9 likes

Superuser Contribution ¿Por qué no puedo escuchar mis playlists sin conexión?

Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión. (descargue la música, coloque la app en modo sin conexión en modo offline, borre el caché, actuali...

  • Visitor
  • Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión.  (descargue la música, coloque la app en m...
  • Vasil
  • Moderator
  • 1982 Views
  • 2 replies
  • 3 likes
  • 1982 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Family plan and saved song limit

My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...

  • Casual Listener
  • My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
  • Dian
  • Spotify Legend
  • 5414 Views
  • 6 replies
  • 0 likes
  • Other
  • 5414 Views
  • 6 replies
  • 0 likes

Can't quit family

PlanPremium FamilyCountrySwedenMy Question or IssueI move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'Något gick snett. Testa att läsa in sidan igen.'I am so confused.

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue I move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'N...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 253 Views
  • 1 replies
  • 0 likes