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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140646 Views
  • 32 replies
  • 8 likes
  • 140646 Views
  • 32 replies
  • 8 likes

Superuser Contribution Mulitple residences for Family Plan

Besides my wife and my sis, I own 3 different residences (Beach house, cottage) where I used to have Spotify, they are all mine! I used to have my personal, one for my main home TV (1), one for the Alexa at my beach house (2), another Alexa at the co...

  • Visitor
  • ...he Alexa at my beach house (2), another Alexa at the cottage (3). Plus one for me (4) and one for my wife (5). But Spotify is cancelling my accounts and I'm not able to sign in again to the family plan....
  • Lyubka
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I change a country with an active family plan?

We have moved from one country to another. When I try to change countries (and, accordingly, the payment card), I am redirected to another page, where the default premium plan for one person is automatically selected.From the same window, you can cha...

Снимок экрана 2023-07-05 в 20.06.43.png Снимок экрана 2023-07-05 в 20.07.25.png
  • Casual Listener
  • ...utomatically selected. From the same window, you can change the plan to a family, but it is marked as already selected.
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't because I'm conected first. Please let me know how can fi...

  • Visitor
  • Hi I have a spotify premium and need know why if I'm using my daughter and my wife can't listen others song. For example when I'm listening any song and they try to listen something they can't becaus...
  • OscarDC
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Can't join premium family. Currently have premium duo.

I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the administrator of the duo account, but I feel like that...

  • Visitor
  • I currently have premium duo but I want to join premium family. After I have filled in the right adress I get an error message that something went wrong, but not stating what went wrong. I am the a...
  • Maxim
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Premium Family Error

My mom cannot join the premium family plan even though we all live in the same house, my dad was able to join with no issues, however, my mom is getting an error after verifying the address that says “Something went wrong, try again later” PlanPremiu...

  • Visitor
  • My mom cannot join the premium family plan even though we all live in the same house, my dad was able to join with no issues, however, my mom is getting an error after verifying the address that s...
  • Maxim
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Premium only using my main account on Alexa speakers

We are a family of 5 - each with an Alexa speaker in each bedroom. We have linked Spotify to the Alexa and have Family Premium but the Alexa only recognises the main account (mine) and therefore as soon as my child starts listening to Spotify in thei...

  • Visitor
  • We are a family of 5 - each with an Alexa speaker in each bedroom. We have linked Spotify to the Alexa and have Family Premium but the Alexa only recognises the main account (mine) and therefore a...
  • MihailY
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete account

My Question or IssueMy premium account was connected with a Facebook account that doesn't exist anymore and I can't access it to stop payment

  • Newbie
  •   My Question or Issue My premium account was connected with a Facebook account that doesn't exist anymore and I can't access it to stop payment 
  • Joan
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to find spotify Kids app

PlanFamily/Premium CountryBelgium DeviceIpod touch 6th generationOperating SystemIOS 12.5.5 My Question or IssueHi, I try to install the spotify kids app on my daughter's ipod touch, but cannot find the application (I cannot find it neither with my i...

  • Casual Listener
  • Plan Family/Premium   Country Belgium   Device Ipod touch 6th generation Operating System IOS 12.5.5   My Question or Issue Hi,   I try to install the spotify kids a...
  • iamalb
  • Visitor
  • 3635 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 3635 Views
  • 6 replies
  • 1 likes

Solved!! my son can't join my premium family account !!

Even with the link I sent.System says he tries to join from abroad.While he's at home.It's been years that it's blocking, I'm getting really nervous now. Can you help me ??

  • Visitor
  • Even with the link I sent. System says he tries to join from abroad. While he's at home. It's been years that it's blocking, I'm getting really nervous now. Can you help me ??
  • Maxim
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Premium Family not recognized on Mac

Premium FamilyBrazil Macbook Pro late 2016iOS Although my account is logged in as premium and there is no payment issue in my account, the app on the Macbook says it cannot be used as it's exclusive to premium subscribers. I already re-installed the ...

  • Newbie
  • Premium Family Brazil   Macbook Pro late 2016 iOS   Although my account is logged in as premium and there is no payment issue in my account, the app on the Macbook says it cannot be u...
  • Maxim
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 516 Views
  • 1 replies
  • 0 likes

Family Plan Manager left the company. How do I change the manager?

Plan: Premium FamilyCountry: USADevice: Multiple (Mac and PC computers + ipods) Hi everyone,We recently had a team member leave the company and they held the login credentials for the Family Plan Manager. We can't figure out what email address is tie...

  • Casual Listener
  • Plan: Premium Family Country: USA Device: Multiple (Mac and PC computers + ipods)   Hi everyone, We recently had a team member leave the company and they held the login credentials for t...
  • Maxim
  • Spotify Star
  • 292 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 292 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family Plan

PlanPremium Family PlanCountryUnited Kingdom My Question or IssueHi there,I've been looking to create a spotify account as part of the family premium package that has been used by my family for over 5 years. We created our account c.2017 and at that ...

  • Casual Listener
  • Plan Premium Family Plan Country United Kingdom   My Question or Issue Hi there, I've been looking to create a spotify account as part of the family premium package that has been used b...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Streams with 1 Account / Google Home

I haven't found any clear answers to this that are recent. Does Spotify allow multi-streams per 1 account now for Google Home devices?I would like to switch from YouTube Music to Spotify. YouTube Music lets me listen to 6 streams at the same time wit...

  • Visitor
  • I haven't found any clear answers to this that are recent. Does Spotify allow multi-streams per 1 account now for Google Home devices? I would like to switch from YouTube Music to Spotify. YouTube...
  • Dian
  • Spotify Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Novice question on username

PlanPremiumCountryUKDeviceALLOperating SystemAll My Question or IssueWhen viewing my family members why do some of them have '<3' after their name?Thanks

  • Newbie
  • Plan Premium Country UK Device ALL Operating System All   My Question or Issue When viewing my family members why do some of them have '<3' after their name? Thanks
  • Yordan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mum paid for duo, but my account is still free?

Hiya- my mum hJust payed for premium duo a few hours ago- we've had an out respective accounts connected to due for over a year now, so from my understanding it was just a normal payment- but my account isn't on premium? I've tried logging in and out...

  • Visitor
  • Hiya- my mum h Just payed for premium duo a few hours ago- we've had an out respective accounts connected to due for over a year now, so from my understanding it was just a normal payment- but my ac...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alterar administrador do plano Família

Olá! Assinei por engano o plano familiar por uma conta diferente da minha principal, gostaria de alterar o administrador para a minha conta principal e retirar o administrador atual do plano, como posso realizar esse procedimento? Agradeço desde já.

  • Visitor
  • Olá!   Assinei por engano o plano familiar por uma conta diferente da minha principal, gostaria de alterar o administrador para a minha conta principal e retirar o administrador atual do plano...
  • Eni
  • Moderator
  • 1144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1144 Views
  • 1 replies
  • 0 likes

Premium page

I'm logged into Spotify app but it only shows me the premium page and I can't see or search for any songs.

  • Newbie
  • I'm logged into Spotify app but it only shows me the premium page and I can't see or search for any songs.
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I share Audio Books purchase with family plan members?

Can I share Audio Books purchases with my family plan members? If so, how? If not, why? PlanPremium Family

  • Visitor
  • Can I share Audio Books purchases with my family plan members?  If so, how?  If not, why?  Plan Premium Family  
  • msaether
  • Visitor
  • 3829 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 3829 Views
  • 3 replies
  • 1 likes

one Account - several streams

I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several individual accounts?

  • Visitor
  • I would like to upgrade to duo or family however we would like to continue with only one account and use several audio streams. Is this possible with duo or family or do I have to have several i...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes