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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134508 Views
  • 32 replies
  • 8 likes
  • 134508 Views
  • 32 replies
  • 8 likes

Added songs to shared playlist with my son not showing on his app

PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.

  • Visitor
  •   Plan Family  Country US Device iPad  Operating System iOS 10   My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
  • Taylith
  • Community Legend
  • 186 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 186 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution duo > family

when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace

  • Casual Listener
  • when i try to move from duo to family i get this comment that the 2nd user will lose acccess   1. what does it means?   2. will it restart the 2nd account and the user will lose e...
  • MihailY
  • Moderator
  • 737 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 737 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Spotify Legend
  • 2796 Views
  • 5 replies
  • 0 likes
  • 2796 Views
  • 5 replies
  • 0 likes

Family Plan - Adding Members

I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...

  • Casual Listener
  • I have a Premium Family Plan and using only four of six accounts.  I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
  • sfranke
  • Casual Listener
  • 2659 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2659 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan change

I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do?

  • Visitor
  • I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do? 
  • OscarDC
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated to Family, but spouse can't manage account.

My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...

  • Visitor
  • My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a...
  • Alex
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Need off of ex-boyfriend's family account

I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?

  • Casual Listener
  • I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
  • Maxim
  • Spotify Star
  • 1785 Views
  • 6 replies
  • 1 likes
  • 1785 Views
  • 6 replies
  • 1 likes

Solved!! Joining a plan with a different account region

Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to change my region? Or a different account i hope I don’t...

  • Casual Listener
  • Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to c...
  • xUnworthy
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 2 replies
  • 0 likes

Content filter setting

Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots

  • Newbie
  • Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried moving from Duo to Family plan but Spotify extended my Duo instead

My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2024.I have the receipt that shows that I chose the Fa...

  • Newbie
  • My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2...
  • Alex
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yo pagué el plan pero no me figura el pago en la app Spotify y si en BBVA

Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró

  • Visitor
  • Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró
  • Kiril
  • Moderator
  • 831 Views
  • 2 replies
  • 0 likes
  • 831 Views
  • 2 replies
  • 0 likes

Superuser Contribution Novedades con el Pago

Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago

  • Visitor
  • Estoy intentando hacer el pago de mi suscripción y no lo permite informa que no es posible cuando tengo saldo disponible para el pago
  • Vasil
  • Moderator
  • 792 Views
  • 1 replies
  • 0 likes
  • 792 Views
  • 1 replies
  • 0 likes

Family premium - 12 months - how to know date of last change?

PlanFree/PremiumMy Question or IssueI left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I cannot join as only every 12 months. I am quite sure I have ...

  • Visitor
  • Plan Free/Premium My Question or Issue I left a Family Premium plan with my old apartment and want to join a new with my wife in our new house. However, I cannot join as I get a message that I c...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution My wife and brother lost access to family plan for one year???

My wife and brother lost their access rights for a year because they were late for the address confirmation by e-mail. How hard can it be to enforce this through the application in today's technology? And in return they lose their access rights for a...

  • Visitor
  • ...echnology? And in return they lose their access rights for a year, there is no solution, what kind of bullying is this. What's the point of being a member of a family plan when my family can't benefit? Above a...
  • Vasil
  • Moderator
  • 941 Views
  • 12 replies
  • 1 likes
  • 941 Views
  • 12 replies
  • 1 likes

My mother was kicked out of our family plan

As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months. She is over 60 years ando struggles a lot with the technology. We are struggling with her. Please help us

  • Visitor
  • As the topic says, she was kicked out from our family plan ando when I try to invite her again spotify locked her out for 12 months.   She is over 60 years ando struggles a lot with the t...
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Family members asked to verify email address but they were on vacation

Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not responding fast enough. Thank you, Carol

  • Visitor
  • Hello, my parents and siblings were out on vacation and did not see their emails to verify their email address and our home address. Can you resend it? Otherwise - it seems they are penalized by not ...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

My whole family got kicked out of the family plan

My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they moved out of a different location. Am I currently stayin...

  • Visitor
  • My whole family got kicked out of the family plan today because for some reason Spotify is saying that the address is matching up. They have not changed the address on the account nor have they m...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes