Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Keep getting error message when trying to confirm address to join Family Premium

Keep getting error message when trying to confirm address to join Family Premium

Plan

Family Premium

Country

US

My Question or Issue

Hello all. My cousin visits and lives with my family for a few months every year. He was on a Duo plan but canceled it to join our Family Plan to save a few bucks while here. When he tries to confirm our address, he continuously gets an error message. His original premium plan doesn’t expire till 6/27. Does he have to wait till then to join our family plan? All of us reside in the US. 

Reply
1 Reply

Hey @furoyo ,

 

Thanks for coming to the Community.


Yeah, he'll needs to wait until his current subscription has ended 🙂 Once he's back on Spotify Free, he'll be able to accept the invite.

 

Hope this helps!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts