Familyaccount

[PhilippJulien]

Plan

Premium

Country

Germany

Device

iPhone 14 Pro Max

Operating System

iOS 17

My Question or Issue

Aufgrund Umstellung von Family Premium zu Free und wieder premium können meine Familienmitglieder nicht mehr beitreten. Sie waren vorher Teilnehmer, nun sind sie kein Teilnehmer mehr. Gibt’s hier eine Abhilfe?

[Maxim]

Hey @PhilippJulien,

Thanks for reaching out. I hope you don't mind a reply in English since that's the official language of this Community. 🙂

Please share the exact error message they're seeing.

I am looking forward to your reply!

[PhilippJulien]

Hey @Maxim,

sorry, I didn't know 😅.

About my problem:
I had Family Premium and that has expired. I have now activated Premium again and invited my family members, but they can no longer join. This only happens every 12 months.

What can I do to keep my family members within the plan, they have not been removed either.

Best regards
Philippjulien

[Maxim]

Hey @PhilippJulien,

Thanks for getting back.

Unfortunately, you didn't share the exact error message they're getting, so I'll just assume they're seeing the error mesage that they can only switch plans once every 12 months.

This means that they've been part of two different Premium Duo/Family plans within the last 12 months. The 12 months start from the day a user switched from plan 1 to plan 2.

They'll always be able to re-join any Premium Duo/Family plan hosted by the account who created the plan 2, during those 12 months.

Let me know if you have any other questions! 🙂

[PhilippJulien]

Hey @Maxim,

I cannot access the error message at the moment. But that is correct 👍🏻

Does that mean there was another account that was Family Premium? I mean, I previously had Premium Family with my account and activated it again. I may then have to use a different account or the other account

[Maxim · Accepted solution]

Hey @PhilippJulien,

Thanks for getting back.

Yeah, the error message means that the last plan that those account were in, was hosted/owned by a different account, so it can't be the one you're using now 🙂

[PhilippJulien]

Hey @Maxim,

I found the account, so it works.
Thanks for your help

[Maxim]

Hey @PhilippJulien,

Glad to hear it works now 🙂 Thanks for letting me know!

Have a great day.