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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130442 Views
  • 32 replies
  • 8 likes
  • 130442 Views
  • 32 replies
  • 8 likes

Solved!! How to prevent family plan members from seeing each other ?

I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.

  • Newbie
  • I have a premium family plan, and I want to know if plan members can see each other, and if so, is there a way to prevent it? Thanks.
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why I can't join to family account?

Hello, I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family. Hi try to invite me, but i see that message: You can’t join this planWe could...

  • Newbie
  • Hello,   I used spotify premium in family account for years now, but on 19.03 i was kicked out for no reason. Then i contact our host and we check that I'm no more in family.  &n...
  • yeonglerr
  • Visitor
  • 6523 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 6523 Views
  • 2 replies
  • 0 likes

Account Question

My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?

  • Visitor
  • My daughter has a regular Spotify Premium Individual account. I (mom) just signed up for Spotify Premium Family. How can she transfer to my plan without losing all her playlists, etc?  
  • AdamDam
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error en el pago de plan

Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar

  • Visitor
  • Me atrasé en mi pago y cuando lo realice se cobró plan individual y el que yo quiero es plan familiar
  • MihailY
  • Moderator
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

How do I leave my own premium plan to join someone else’s family plan?

I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t let me accept her invite after I put in the address....

  • Visitor
  • I had a Spotify premium account with other people on it. But I removed everyone and canceled premium to go back to a free account. I am trying to become a member of my moms family plan but it won’t l...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Can't add my daugthers to the premium family plan

Family Plan Premium Spain. I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters. They put in the same address like me, but get the message, that it see...

  • Regular
  • Family Plan Premium Spain.   I just bought the Family plan after cancelling Apple Music. I went to my account and created the home address (Spain) and send the link to my daughters.  &n...
  • Michaelgimm
  • Regular
  • 334 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 334 Views
  • 3 replies
  • 0 likes

Will I lose my created playlists if I downgrade my Family Premium plan?

I want to know the specific actions that will take place when I downgrade to an free account or the one with ads. Will I still be able to listen to my playlists? I don't mind the ads for the time being.

  • Visitor
  • I want to know the specific actions that will take place when I downgrade to an free account or the one with ads. Will I still be able to listen to my playlists? I don't mind the ads for the time bei...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free to Premium family share

I upgraded from free to premium family share. I did the upgrade on my Mac. However it has not transferred to my iPhone. The iPhone thinks I am still using free Spotify. As a result I can not download my songs. PlanFree/Premium family shareAustralia T...

  • Visitor
  • I upgraded from free to premium family share. I did the upgrade on my Mac. However it has not transferred to my iPhone. The iPhone thinks I am still using free Spotify. As a result I can not d...
  • Kiril
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login in my premium account and don't have access to old email

I have a premium spotify family account. I can't seem to login into the account with my old password. I don't have access to my old email, so I can't reset the password either.

  • Visitor
  • I have a premium spotify family account. I can't seem to login into the account with my old password. I don't have access to my old email, so I can't reset the password either.
  • Dian
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!! Does the 12 months start when the existing plan is created or when I leave?

I am trying to join another family plan after my sister cancelled the existing duo plan that we share, but when I try to join the family plan it says I need to wait 12 months. My question is does the 12 months start when I just join the old plan or d...

  • Newbie
  • I am trying to join another family plan after my sister cancelled the existing duo plan that we share, but when I try to join the family plan it says I need to wait 12 months. My question is does t...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed plan from dou premium to family premium

Plan Premium Country Pakistan Device OnePlus 7t pro Operating System Android 11 My Question or Issue I had 2 days before my duo plan was expired so I decided to upgrade to family premium but on my Spotify account it's still showing duo premium not fa...

  • Casual Listener
  • ...ecided to upgrade to family premium but on my Spotify account it's still showing duo premium not family premium I'm confused since I paid the amount for family plan I have attached pictures for proof p...
  • AlejaR
  • Moderator
  • 267 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 267 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I can't connect to premium family account

I have received the invitation to join the family premium account from my dad and I am at the address the family account is registered under. Every time I try to connect, the error message says that I am trying to access the premium account from anot...

  • Casual Listener
  • I have received the invitation to join the family premium account from my dad and I am at the address the family account is registered under. Every time I try to connect, the error message says t...
  • millybasket
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Solved!! My current family premium owner cant log in with her email

Hello, my issue is that I want to change the payment method and owner for the family premium subscription but I am only a member of the plan. The admin can't log into her Spotify with any email, she can't remember which email she used. We were planni...

  • Casual Listener
  • Hello, my issue is that I want to change the payment method and owner for the family premium subscription but I am only a member of the plan. The admin can't log into her Spotify with any email, s...
  • tiniee
  • Casual Listener
  • 226 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 1 replies
  • 0 likes

I add a family member will they lose their existing lists

I had my wife on my Premium family plan but missed a payment. I renewed the family plan but it no longer shows my wife as a member. If I add her now, will she lose her existing lists?

  • Visitor
  • I had my wife on my Premium family plan but missed a payment. I renewed the family plan but it no longer shows my wife as a member. If I add her now, will she lose her existing lists?
  • Luke
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution erro adding a new member to the family plan

Hi im from Chile and i have a problem. Im trying to add a new user to the family plan but the next message pop up (the addres didnt match) i dont know why this is happen, because the addres entered is correct (same addres registered in the profile of...

  • Visitor
  • Hi im from Chile and i have a problem.   Im trying to add a new user to the family plan but the next message pop up      (the addres didnt match)   i dont know why t...
  • Vasil
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 1 replies
  • 0 likes

I need to change to another duo plan and it hasn't been a year

I need to change from my sister's duo plan to my partner's duo plan but it hasn't been a year since I joined my sister's plan and I do need to change

  • Casual Listener
  • I need to change from my sister's duo plan to my partner's duo plan but it hasn't been a year since I joined my sister's plan and I do need to change
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Traveling, unable to share my family plan with my family

Hi, I've recently gone on a work trip where I'm working remotely. My credit card expired during this trip and I've re-upgraded to a family plan. However, my family is no longer able to join us even though they've entered in our home address. It seems...

  • Visitor
  • Hi, I've recently gone on a work trip where I'm working remotely. My credit card expired during this trip and I've re-upgraded to a family plan. However, my family is no longer able to join us even t...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Adding someone to Family Premium plan from Vodafone account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI want to change my own individual Premium account to a Family Plan account and add my son to...

  • Visitor
  • ...ant to change my own individual Premium account to a Family Plan account and add my son to it.  My son already has Premium via Vodafone.  If he cancels his Vodafone subscription can he join t...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 130 Views
  • 1 replies
  • 0 likes

Family premium

My daughter has premium just now. I was going to set up the family premium on my account so myself, my wife and my daughter can all use it. What will happen to my daughters account when I invite her into the family one? Will her payments automaticall...

  • Visitor
  • My daughter has premium just now. I was going to set up the family premium on my account so myself, my wife and my daughter can all use it. What will happen to my daughters account when I invite h...
  • AdamDam
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes