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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
72986 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88703 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70505 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203437 Views
265 replies
33 likes
There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my purchase if I get it.PlanFamily PlanCountryUnited StatesDev...
There’s a podcast that has locked episodes that require a second monthly prescription, I would like to get the subscription but I am curious if the main account on the family plan can see my p...
Spotify Star
322 Views
1 replies
0 likes
when I invite my family members to join our family plan, we are asked to confirm the correct address, the screen show "saving address" but it stuck there for several minutes and nothing happens. Tried to log out an in, but nothing works, still the sc...
when I invite my family members to join our family plan, we are asked to confirm the correct address, the screen show "saving address" but it stuck there for several minutes and nothing h...
Newbie
4804 Views
9 replies
0 likes
PlanFamilyCountryUKDeviceSamsung A53Operating SystemAndroid My Question or IssueRecently upgraded my premium to family and sent invites to 3 family members who all live at same address as me. First two family members accepted the invites, confirmed o...
Plan Family Country UK Device Samsung A53 Operating System Android My Question or Issue Recently upgraded my premium to family and sent invites to 3 family members who all live at s...
Spotify Star
338 Views
1 replies
0 likes
Hi thereI'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me.I had a standard account, the kids were using it with their devices.I upgraded to "family" as per the sales pitch.I invited our fo...
Hi there I'm trying to get in touch with someone from the business that can make Spotify Family work, seems broken to me. I had a standard account, the kids were using it with their devices. I u...
Moderator
1351 Views
4 replies
2 likes
Hi, I have family premium but I can't access the audiobooks. Can someone explain how it works? When I go to the books it says they aren't available? ThanksPam
Hi, I have family premium but I can't access the audiobooks. Can someone explain how it works? When I go to the books it says they aren't available? Thanks Pam
Spotify Star
322 Views
4 replies
0 likes
Desde hace un tiempo he querido darle me gusta a las canciones, porque, de esa forma, me ayuda a que se cree la lista y me es más fácil descargarlas y, dejo de funcionarme.
Desde hace un tiempo he querido darle me gusta a las canciones, porque, de esa forma, me ayuda a que se cree la lista y me es más fácil descargarlas y, dejo de funcionarme.
Newbie
7878 Views
3 replies
5 likes
PlanPremium FamilyCountryUKDevice(iPhone 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son has been logged out of our Premium family plan and can’t get back on. As the group head I can see his username but that’s i...
Plan Premium Family Country UK Device (iPhone 10) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My son has been logged out of our Premium family...
Casual Listener
555 Views
2 replies
0 likes
I have a regular plan account, but I was invited to join a family plan to split the amount. I'm thinking about accepting the invitation, but I didn't want to lose my current account data, especially the playlists
I have a regular plan account, but I was invited to join a family plan to split the amount. I'm thinking about accepting the invitation, but I didn't want to lose my current account data, e...
Spotify Star
326 Views
1 replies
0 likes
PlanFamilyMy Question or IssueMy son got a new phone and we can not figure out what his username is to transfer his account to new phone. As the account owner I should be able to see his login info. Where can I find it? I've looked everywhere and onl...
Plan Family My Question or Issue My son got a new phone and we can not figure out what his username is to transfer his account to new phone. As the account owner I should be able to see his l...
Spotify Star
270 Views
1 replies
0 likes
I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...
I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with...
Newbie
3140 Views
3 replies
0 likes
Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.
Hi, I'm unable to join to a family plan. The owner sent me an invitation link. I go through all the steps (putting the right adres) but every time I tried, at the end all what I can see is error.
Music Fan
1244 Views
13 replies
0 likes
I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address
I had the premium family plan and we moved country. I updated the address, but nobody is able to join even inputing the right address
Spotify Star
215 Views
1 replies
0 likes
My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, the more you provide the easier it will be for us to t...
My daughter currently has a spotify student plan. Now if we take a spotify family plan and we invite our daughter does she retain her playlists?None of the below information is required. However, t...
Newbie
194 Views
1 replies
0 likes
PlanPremium Duo CountryGeorgia DeviceiPhone XR Operating SystemIOS My Question or IssueRegistered in Kazakhstan, living in Georgia. Can't change the payment method and invite my familiy member (that I live with) because of the issue.
Plan Premium Duo Country Georgia Device iPhone XR Operating System IOS My Question or Issue Registered in Kazakhstan, living in Georgia. Can't change the paym...
Spotify Star
464 Views
3 replies
0 likes
Family plan, Germany.iOS devices Dear Spotify,i am paying now each month 17,99€ for sharing spotify with my familiy.I am wondering, if my kids creating playlists, why they are per default "public" and not "private".Sorry, but nowadays, the default se...
Family plan, Germany. iOS devices Dear Spotify, i am paying now each month 17,99€ for sharing spotify with my familiy. I am wondering, if my kids creating playlists, why they are p...
Casual Listener
318 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
203 Views
1 replies
0 likes
PlanPremiumCountryMéxico My Question or IssueCómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual?hace tiempo entre al chat de ayuda y me indicaron la página para hacer el pago pero a la hora que escoger 1 pago anual de xxxxx me pone: "Lo sent...
Plan Premium Country México My Question or Issue Cómo puedo cambiar mi Plan Familiar de Pago Mensual a Anual? hace tiempo entre al chat de ayuda y me indicaron la página para hacer el p...
Moderator
12938 Views
1 replies
0 likes
https://www.spotify.com/us/family/join/invite/ The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm this link does not work. can you help me get the right link? J...
https://www.spotify.com/us/family/join/invite/ The system is sending this link out as an invite for premium membership and the recipient is saying that theyre getting a 404. I can confirm t...
Spotify Star
423 Views
1 replies
0 likes
We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.
We are five persons in the Premium family. My son is included in the subscription, but can’t listen to, or download music in his profile.
Spotify Star
405 Views
3 replies
0 likes
Premium plan, India Hi team,Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple Music). While removing her, I accidentally reported her profile a...
Premium plan, India Hi team, Someone from my family is moving on to a different family plan (we are a large family with 15 people so we are shuffling around after 3 of us moved to Apple M...
Spotify Star
482 Views
1 replies
0 likes
