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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168120 Views
  • 32 replies
  • 9 likes
  • 168120 Views
  • 32 replies
  • 9 likes

Superuser Contribution 3 month Premium Trial won't activate.

I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...

  • Newbie
  • I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen ...
  • Lyubka
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 1 replies
  • 0 likes

Cannot join Family plan with my account

Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...

  • Casual Listener
  • Hi, I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months."   I...
  • Maxim
  • Spotify Star
  • 1629 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1629 Views
  • 3 replies
  • 0 likes

Superuser Contribution My Daughter controls my music

Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...

  • Newbie
  • Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This d...
  • OscarDC
  • Moderator
  • 4265 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 4265 Views
  • 6 replies
  • 1 likes

Solved!! Spotify Kids app in Latvia

PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...

  • Casual Listener
  • ...remium Family subscription for this reason. Any recommendations for my 6 year old daughter? 
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 0 likes

Changing from Duo to Family

PlanPremiumCountryPolandDeviceHuawei p30 liteOperating SystemAndroidMy Question or IssueMy family decided to get Premium Family. I've used Premium Duo with my cousin who lives with us. I've got an invitation from my mom but but whenever I entered our...

  • Newbie
  • Plan Premium Country Poland Device Huawei p30 lite Operating System Android My Question or Issue My family decided to get Premium Family. I've used Premium Duo with my cousin who lives w...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 1 replies
  • 0 likes

Family lost access to Premium Family account.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Family CountryUKDeviceGoogle Pixel 6 My Question or IssueI have had Spotify family for a month now, it's been fine. Howe...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family  Country UK Device Google Pixel 6   &n...
  • devensega
  • Casual Listener
  • 583 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing region when moving from one country to another

PlanPremium/FamilyCountryU.S. -> IsraelDevice(iPhone 13)Operating System(iOS) My Question or IssueWe recently moved from one country to another, and it won't work to invite family members to join my family plan now- it gives me an error that we're no...

  • Casual Listener
  •   Plan Premium/Family Country U.S. -> Israel Device (iPhone 13) Operating System (iOS)   My Question or Issue We recently moved from one country to another, and it won't w...
  • Joan
  • Moderator
  • 553 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 553 Views
  • 3 replies
  • 0 likes

In our premium account, profiles are forced to listen to the same content

We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s playin in the Tesla also changes - she changes it back & ...

  • Visitor
  • We are both logged in with our separate profiles, but we can’t separate from the Tesla connected car. I’m at home & I want to listen to something else while she’s driving far from home. What’s ...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! What happens if you join a Family Plan Premium? My partner and I are considering getting on this pla

Plan: PremiumCountry: USMy Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are considering getting on this plan together but I want to be sure I won...

  • Casual Listener
  • Plan: Premium Country: US My Question: What would happen to my data and playlists if I join a Premium for Family Plan? I currently have Premium as an individual. My partner and I are c...
  • markowenspence
  • Visitor
  • 477 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 477 Views
  • 2 replies
  • 0 likes

İ bought duo but when I invite my boyfriend it says you are already invited

İ bought duo but when I invite my boyfriend it says you are already invited. But we can't listen to the music at the same time. He tried to invite me and the same thing happens again

  • Visitor
  • İ bought duo but when I invite my boyfriend it says you are already invited. But we can't listen to the music at the same time. He tried to invite me and the same thing happens again
  • Maxim
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium can only play on one device?

We have premium Spotify. My husband has it loaded on his iPhone and listens to it in his car during the day and I want to listen to it on the tv through Roku at the same time. It says that it is being used somewhere else when I try to log into the se...

  • Casual Listener
  • We have premium Spotify. My husband has it loaded on his iPhone and listens to it in his car during the day and I want to listen to it on the tv through Roku at the same time. It says that it is bein...
  • Susan_GP
  • Moderator
  • 508 Views
  • 6 replies
  • 1 likes
  • 508 Views
  • 6 replies
  • 1 likes

Solved!! Can’t join Premium Family

PlanPremium FamilyCountryThe Czech RepublicMy Question or IssueHello, I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I cancelled it because I want to move to Premium Family with more of my fam...

  • Casual Listener
  • Plan Premium Family Country The Czech Republic My Question or Issue Hello,   I was a manager of Premium Duo with one of my family members. The plan is going to end on September 3rd, I c...
  • Adekaj
  • Casual Listener
  • 430 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 430 Views
  • 4 replies
  • 0 likes

Superuser Contribution Plan Familiar Premium

Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos .PlanPlan familiar Premium CountryMexicoDeviceiPhone Operating SystemiOS 15 My Question or Issue

  • Visitor
  • Deseo que mis familiares se mantengan en el plan familiar Premium que se reactivó hace unos momentos . Plan Plan familiar Premium  Country Mexico Device iPhone  Operating System iOS...
  • Susan_GP
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Spotify Family plan songs download limit

Hi,I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family.

  • Newbie
  • Hi, I have recently subscribed to Spotify Family plan(India). The plans details shows "Download 10k songs/device on 5 devices". My question is, this limitation is for each account or for full family...
  • Maxim
  • Spotify Star
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

I can’t join my family’s plan, because I’ve just changed country

My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…

  • Visitor
  • My family lived in Spain but they have just got back to Portugal, and I can’t join their plan anymore. I can’t even change the country, and I press the right address and it says it’s wrong…
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Family plan in different countries

my husband travels back and forth between countries for business. Can we share a Spotify family plan and have it work in both places ?

  • Newbie
  • my husband travels back and forth between countries for business. Can we share a Spotify family plan and have it work in both places ?
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

Upgrade from Premium Duo to Premium Family

NonI wanPlanPremiumCountryNetherlandDeviceSamsung Galaxy A71Operating System My Question or IssueI want to upgrade from Premium Duo to Premium Family. I don't get the option to choose this. I only see Premium duo and Premium Student at available opti...

  • Visitor
  • NonI wan Plan Premium Country Netherland Device Samsung Galaxy A71 Operating System     My Question or Issue I want to upgrade from Premium Duo to Premium Family. I don't get t...
  • Maxim
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 1 replies
  • 0 likes

Family plan, find out the email of the plan manager

PlanPremium My Question or Issue I got a family plan and we don't know who the plan manager is, since we can't see to which email this is linked. We really need to know this, bcs we have room for one more and my mother is listening on a free account ...

  • Visitor
  • Plan Premium   My Question or Issue   I got a family plan and we don't know who the plan manager is, since we can't see to which email this is linked. We really need to know this, b...
  • Maxim
  • Spotify Star
  • 405 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 405 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium family user history is merged on parent account?

We have Echos all over the house and we are often playing music. My kids have echos in their room, and I created kid profiles and assigned those devices to them in the Alexa app. I also have created profiles for them in my premium family Spotify acco...

  • Newbie
  • ...reated profiles for them in my premium family Spotify account.  My son and I Spotify most, and for some wacky reason, his spotify history is showing up in my account.  Suuuuper i...
  • Lyubka
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 392 Views
  • 1 replies
  • 0 likes