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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134793 Views
  • 32 replies
  • 8 likes
  • 134793 Views
  • 32 replies
  • 8 likes

Superuser Contribution ive used the wrong email address to install spotify on my new iphone

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?

  • Visitor
  • I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...
  • Elena
  • Moderator
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App popup with only option to downgrade removes him from my family plan?

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...

  • Casual Listener
  • My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
  • Not applicable
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloads do not load when offline.

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the app, all the songs, completed a clean reinstall, cleared...

  • Casual Listener
  • Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...
  • Electro2
  • Casual Listener
  • 439 Views
  • 4 replies
  • 0 likes
  • 439 Views
  • 4 replies
  • 0 likes

Superuser Contribution i paid for family member 2 times and my family plan doesn't work?

my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.

  • Visitor
  • my subscription plan for family plan is not working. i paid for it twice and it just taking my money without giving me what i paid for.
  • Alex
  • Spotify Legend
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I unlink my spotify account from google home?

The suggested method of clicking 'unlink' is not working. I think it is because I got the original Nest Mini through Spotify a few years a go, so my Spotify account is locked in, but it not it is not letting me add any other accounts from my Family a...

  • Newbie
  • ...ot letting me add any other accounts from my Family account. Has anybody been through this before, or got any ideas? Thanks!
  • Alex
  • Spotify Legend
  • 3063 Views
  • 1 replies
  • 0 likes
  • 3063 Views
  • 1 replies
  • 0 likes

Merch advertisement while using a premium account. This is not okay

When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium = 0 advertising

  • Newbie
  • When I was done listening song featuring Connor Price, a modal showed me advertising of his merch. This is not okay. I don't pay for a premium account to get a different form of advertising. Premium ...
  • 158 Views
  • 0 replies
  • 2 likes
  • 158 Views
  • 0 replies
  • 2 likes

Wrong country after using a non italian payment card

PlanPremium FamilyCountryItaly My Question or IssueHello,Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my son lives in the UK, he pay for it using his British card.Even if we put ...

  • Visitor
  • Plan Premium Family Country Italy   My Question or Issue Hello, Yesterday I join Spotify Premium Family for the first time. I live in Italy so I put our home Italian address. Since my s...
  • Luan
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 167 Views
  • 1 replies
  • 0 likes

Changed adres familyplan

I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have searched but cant Find any answers.PlanFree/PremiumCountry ...

  • Newbie
  •  I have changed my homeadress but how do i change my other members adresses? I have loged on to their accounts but cant Find ny placer to change the adres. Do they get notified by email? Have se...
  • Jose_M
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 1 replies
  • 0 likes

Family Manager

I pay for a premium family account. I am listed as a member but not the manager. There is someone else on the account (no name, just an account ID) who is listed as the manager. How do I wrestle control of being the house manager so I can actually us...

  • Visitor
  • I pay for a premium family account.  I am listed as a member but not the manager.  There is someone else on the account (no name, just an account ID) who is listed as the manager.  H...
  • Jose_M
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Duo plan issue

PlanFreeCountryUSADeviceiPhone 12 miniOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy sister invited me to her spotify duo plan, but the Spotify Duo plan won’t let me join it. When i tried to join it, i was told i can o...

  • Newbie
  • Plan Free Country USA Device iPhone 12 mini Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my sister invited me to her spotify duo plan, but the ...
  • Jose_M
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 144 Views
  • 1 replies
  • 0 likes

Premium Time

PlanFree/PremiumCountryGermany Operating System(iOS 16) My Question or IssueHello, when I buy my premium abo today an months will last till the 26. January. Is that right? Or start an abo everytime at the first of the months? Thank you!

  • Visitor
  •   Plan Free/Premium Country Germany  Operating System (iOS 16)   My Question or Issue Hello,  when I buy my premium abo today an months will last till the 26. January. I...
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 1 replies
  • 0 likes

I Live in Portugal and My daughter lives in Barcelona. She can't log in the Family Plan. please help

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Many songs missing in Spotify kids

PlanPremium FamilyCountrySwedenDeviceSamsung Galaxy My Question or IssueMany songs are missing in Spotify kids so my kids don't want to use it. They go to other streaming services instead. Why do you do this Spotify? It's completely worthless. Ready ...

  • Visitor
  • Plan Premium Family Country Sweden Device Samsung Galaxy   My Question or Issue Many songs are missing in Spotify kids so my kids don't want to use it. They go to other streaming s...
  • 251 Views
  • 0 replies
  • 2 likes
  • Premium for Family
  • 251 Views
  • 0 replies
  • 2 likes

Superuser Contribution Premium Family not working anymore

Planfamily PremiumCountrygermany DeviceiPhones Operating Systemios My Question or IssueFamily stopped working properly. If one account listens to music, the other account stops and vice versa. We’re definitely signed in with our own separate accounts...

  • Regular
  •   Plan family Premium Country germany   Device iPhones  Operating System ios   My Question or Issue Family stopped working properly. If one account listens to music, t...
  • MihailY
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium plan doesn’t let me use premium. it says the payment failed.

family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues. i don’t know what to do

  • Casual Listener
  • family premium plan is not working, it says the payment failed but i’m the only one in my house who is having issues. i’ve restarted the app and reinstalled it a few times but the problem continues....
  • AlejaR
  • Moderator
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can not share my family plan

I bought a family plan.I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.We tried logging in on our smartphones and on our laptops while triple checki...

  • Casual Listener
  • I bought a family plan. I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address. We tried logging in o...
  • Azer19
  • Casual Listener
  • 1110 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1110 Views
  • 10 replies
  • 0 likes