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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremiumCountryUSA Device Operating System My Question or IssueMy daughter has lost her access to my premium family plan, why is that?
I just cancelled my duo premium plan. My father invited me with a link to join his premium 6 member family plan. However, the link does not work once I put our address in and clicked confirm. The error says "There is a problem try again later." I hav...
PlanPremiumCountryUSA/ItalyMy Question or IssueI cancelled my old US card, so I need to update to my new Italian card. When I change the country and the address on the payment details it defaults me back to the individual plan and won't let me go bac...
PlanFamilyCountryCanadaDeviceiPhone 11 Pro - spare device, with no email/messenger/whatsappOperating SystemiOS 16.6 My Question or IssueI'm following the steps on how to "manage your family plan", but can't send an invite to use the spare spot as the...
Hello,I already have a premium duo account with my husband, and my daughter has her own premium account. We would like to subscribe to a family account, so my daughter sent me an invitation, but I have this message "An error has occured" ... What cou...
PlanPremiumCountry thailand Device(iPhone 13 pro)Operating System(iOS 16,.) My Question or IssueIs there any ways i can check who were my family members in the previous premium family package because this year i've changed to a new family member. rig...
I had cancelled my individual plan today but cannot get the family plan even though I cancelled the original individual plan
Hey, I cannot accept an invite by link to a family plan, I've tried multiple times on different days, different browsers but the error message "There was a problem, please try again later" keeps popping up. Any idea?
Soy admin de plan familiar, cuando nos suscribirnos elegí pagar por mes pero quisiera pasar a prepago por 6 meses y no encuentro la manera de hacerlo.
PlanPremium FamilyCountrySingapore DeviceiPhone, oppo etc. My Question or IssueBuggy Invite link. I have several issues just trying to invite my family members into the premium plan.First off, I can only send an invite link to my family members. This...
Hi, I've been trying for several days to add my husband to my family premium subscription without success. Every time I send the link to him and he tries to connect it says "an error has occurred, please try again later".We've tried uninstalling the ...
Plan: FreeCountry: HungaryDevice: Motorola G31 Operating System: Android I received an invitation to our family account, but after typing in the address, the app tells me I can't join because I'm abroad. I checked and my location is correctly set, th...
I bought a Samsung device and it included a trial for 3 months of Spotify Premium at no charge. It gives me instructions on how to activate it but the option for activation is not seen in the screen to activate it. Through Spotify support, they recom...
Hi,I'm trying to join a friend that invited me in a Family Plan but when I click on the link I get this message : "You can join someone else’s Premium plan only once every 12 months." I don't know why I was kicked from the group so I tried the group ...
Hi, I have a premium family account and we use all 5 accounts. Whenever I am listening to Spotify on my device and my daughter starts using it on her device, her music starts playing on mine. This doesnt happen when the other 3 users on my family pla...
PlanPremiumCountryLatviaDevice(iPhone 12 Pro, iPad 8th generation)Operating System(iOS 16.6) My Question or IssueWhy there isn’t Spotify Kids app in Latvia? I bought Premium Family subscription for this reason. Any recommendations for my 6 year old d...
PlanPremiumCountryPolandDeviceHuawei p30 liteOperating SystemAndroidMy Question or IssueMy family decided to get Premium Family. I've used Premium Duo with my cousin who lives with us. I've got an invitation from my mom but but whenever I entered our...
I want to change from premium individual to premium family
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium Family CountryUKDeviceGoogle Pixel 6 My Question or IssueI have had Spotify family for a month now, it's been fine. Howe...
PlanPremium/FamilyCountryU.S. -> IsraelDevice(iPhone 13)Operating System(iOS) My Question or IssueWe recently moved from one country to another, and it won't work to invite family members to join my family plan now- it gives me an error that we're no...