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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70505 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48054 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189621 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27693 Views
44 replies
4 likes
I want to buy the family plan but 1 of my future members doesn’t live at my home. Is this a problem? I want to add my parents to my plan who don’t live with me. Can they still be 1 of my members?
I want to buy the family plan but 1 of my future members doesn’t live at my home. Is this a problem? I want to add my parents to my plan who don’t live with me. Can they still be 1 o...
Spotify Star
840 Views
1 replies
0 likes
PlanPremiumCountryUnited States My Question or IssueI am currently using a friend’s Family plan for premium since I was staying with them for an extended time, but I am going to soon be using my parent’s Family Plan for premium since I’m going to be ...
Plan Premium Country United States My Question or Issue I am currently using a friend’s Family plan for premium since I was staying with them for an extended time, but I am going to s...
Spotify Star
184 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I can't change Family Members in my Family Premium account. On the support page titled "Manage Your Family Member...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) I can't change Family M...
Spotify Star
762 Views
7 replies
0 likes
Moderator
175 Views
1 replies
0 likes
PlanFamilyCountrySwedenDeviceiPhoneOperating System(iOS) My Question or IssueWhen trying to set up my son's Kids account on his own iPhone I am requested to sign in to my premium family account from the Spotify Kids app on his device, but the only wa...
Plan Family Country Sweden Device iPhone Operating System (iOS) My Question or Issue When trying to set up my son's Kids account on his own iPhone I am requested to sign in to my p...
Spotify Star
668 Views
1 replies
0 likes
I am sitting right next to my son and trying to add him to my family plan. I can send him the invite, but when he clicks it says he isn’t at the same address as me. We tried restarting his iPad and relogging back in but nothing helps. We were traveli...
I am sitting right next to my son and trying to add him to my family plan. I can send him the invite, but when he clicks it says he isn’t at the same address as me. We tried restarting his iPad and r...
Spotify Star
170 Views
1 replies
0 likes
At some point last night everyone was booted from my family plan. We live at the same address, I have attempted to invite then again but they can only accept once every 12 months. Is there a way to invite them sonthey can accept itPlanFamilt/PremiumC...
At some point last night everyone was booted from my family plan. We live at the same address, I have attempted to invite then again but they can only accept once every 12 months. Is there a way to i...
Visitor
276 Views
4 replies
0 likes
I am a Family Plan member and want to gift the Plan owner some Audiobook top up hours - however I can't find the price in £ of what each block of 10 hours costs. Can anyone tell me the current price? Thanks!
I am a Family Plan member and want to gift the Plan owner some Audiobook top up hours - however I can't find the price in £ of what each block of 10 hours costs. Can anyone tell me the current p...
Casual Listener
1611 Views
2 replies
0 likes
spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open the app again.I already excluded the artist "Rammst...
spotify generates recommendations on the start screen with albums, that have scary covers like "Sehnsucht" from "Rammstein". This is very frightening for my 8 years old sun who now hesitates to open ...
Moderator
926 Views
4 replies
0 likes
Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?
Desde de janeiro estou sem plano e fui entrar no plano duo com meu parceiro e não posso, esta me pedindo 12 meses para troca. Como sei quanto tempo falta para eu poder entrar em outro plano?
Moderator
303 Views
1 replies
0 likes
let me use the desktop app
let me use the desktop app
Spotify Star
120 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceAll DevicesOperating SystemAll Operating Systems My Question or IssueI am on vacation for 12 days. I just arrived back home to an email inbox with a disabled Spotify account and an egregious 7 day address verification ...
...nbox with a disabled Spotify account and an egregious 7 day address verification method that disabled my entire family's premium plan. Now the solution is that I'm locked out of my accounts with m...
Spotify Star
166 Views
1 replies
0 likes
Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.
Got sent an invitation to join a family plan. However says they can’t confirm whether I live under the same address, which I do.
Moderator
417 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
295 Views
3 replies
0 likes
I have been browsing audiobooks on Spotify and I cannot find any that are included with Spotify Premium. I am the plan manager, so I don't understand why I can't have any audiobook. Is there somewhere on the website or in the app where I can find a s...
I have been browsing audiobooks on Spotify and I cannot find any that are included with Spotify Premium. I am the plan manager, so I don't understand why I can't have any audiobook. Is there somewher...
Spotify Star
1401 Views
1 replies
0 likes
Even though I enter the same manager address for the invited members, this message appears and I cannot add members. PlanFamily PlanCountryBrazilDeviceIphone 13Operating SystemiOS 17.2
Even though I enter the same manager address for the invited members, this message appears and I cannot add members. Plan Family Plan Country Brazil Device Iphone 13 O...
Regular
674 Views
4 replies
0 likes
We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them? Why aren’t true crime podcasts (like rotten mango) explicit for violent content?
We have a family plan, but my kids can access true crime podcasts, and there’s no way to block them? Why aren’t true crime podcasts (like rotten mango) explicit for violent content? &n...
Roadie
394 Views
1 replies
0 likes
I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.
I’ll be listening to my playlist when out of nowhere, a soy”recommend” by Spotify will play.
Roadie
219 Views
1 replies
1 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor plan members that are part of my Family Premium plan - how do I see which email address w...
...lan members that are part of my Family Premium plan - how do I see which email address was used to set them up? This is needed to reset their password.
Spotify Star
997 Views
1 replies
0 likes
email said I could try duo for two months. I have spotify app on my phone and a premium plan that I pay/manage through google play. I got an email asking if I wanted to try out duo. I would as I was considering family for my family but wasnt sure if ...
...as considering family for my family but wasnt sure if it would be everyone's cup of tea
Spotify Star
562 Views
1 replies
0 likes
