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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 148285 Views
  • 32 replies
  • 9 likes
  • 148285 Views
  • 32 replies
  • 9 likes

Superuser Contribution Planes vigentes más bajos que mí abono

Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?

  • Visitor
  • Me cobran más caro a mí qie jace tiempo pago que los.planes vigentes actuales como reajustar eso?
  • MihailY
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't verify address as Spotify via Google maps shows incorrect postal code

I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it.If I go to Google maps directly (not via Spotify), it shows the correc...

  • Visitor
  • I want to join Family Premium account and have to verify address. But the address I find via Google maps has incorrect postal code and Spotify doesn't allow to manually correct it. If I go to G...
  • Vasil
  • Moderator
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Add family member back.

You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.

  • Newbie
  • You kicked my wife off my family plan and we tried every address but none would work. And now she cannot join my plan again or another family plan for 12 months.
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs?

Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.

  • Visitor
  • Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
  • OscarDC
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Anual Familiar Mexico

PlanFamiliarCountryMexico Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.

  • Newbie
  • Plan Familiar Country Mexico   Quisiera saber porque ya no puedo pagar mi plan familiar de forma anual, soy de México.  
  • Eni
  • Moderator
  • 568 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 568 Views
  • 1 replies
  • 0 likes

Superuser Contribution Do i need a credit card on file to join a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)My wife has set up a family plan and every time I join it works fine for a bit then sends me the message that my l...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My wife has set up a family plan a...
  • Alex
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 180 Views
  • 1 replies
  • 0 likes

Added songs to shared playlist with my son not showing on his app

PlanFamily CountryUSDeviceiPad Operating SystemiOS 10 My Question or IssueI have a shared playlist with my son. I have over 500 songs on the playlist but on his Spotify Kids are only like 490. I can’t seem to fix the issue. Thank you for suggestions.

  • Visitor
  •   Plan Family  Country US Device iPad  Operating System iOS 10   My Question or Issue I have a shared playlist with my son. I have over 500 songs on the playlist but o...
  • Taylith
  • Community Legend
  • 212 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 212 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution duo > family

when i try to move from duo to family i get this comment that the 2nd user will lose acccess 1. what does it means? 2. will it restart the 2nd account and the user will lose everything? thanks in advanace

  • Casual Listener
  • when i try to move from duo to family i get this comment that the 2nd user will lose acccess   1. what does it means?   2. will it restart the 2nd account and the user will lose e...
  • MihailY
  • Moderator
  • 776 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 776 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family premium keeps switching devices

I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue.

  • Newbie
  • I have family premium but when my sister is playing music at the same time as me it plays on my device also even when I press listen on this device or continue. 
  • Alex
  • Spotify Legend
  • 2948 Views
  • 5 replies
  • 0 likes
  • 2948 Views
  • 5 replies
  • 0 likes

Family Plan - Adding Members

I have a Premium Family Plan and using only four of six accounts. I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation within my Premium account. We have not make any changes for a co...

  • Casual Listener
  • I have a Premium Family Plan and using only four of six accounts.  I want to add my wife and young son (first phone) to the two open accounts but can not find a way to send an invitation w...
  • sfranke
  • Casual Listener
  • 2680 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2680 Views
  • 2 replies
  • 0 likes

Superuser Contribution Plan change

I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do?

  • Visitor
  • I am already a premium individual and now purchased family plan. Payment made but plan is not changed. No options to switch to other plan. What to do? 
  • OscarDC
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Updated to Family, but spouse can't manage account.

My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a way to make him an account manager along with me. I...

  • Visitor
  • My husband and I just upgraded to the premium family account. He's trying to get logged in to Spotify Kids, but it says "Only a Premium Family plan manager can create a Kids account." I can't find a...
  • Alex
  • Spotify Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 163 Views
  • 1 replies
  • 0 likes

Need off of ex-boyfriend's family account

I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?

  • Casual Listener
  • I'm currently on my ex-boyfriend's family account. I want to be removed from his account and pay for my own without losing all my saved music. How do I do this?
  • Maxim
  • Spotify Star
  • 1935 Views
  • 6 replies
  • 1 likes
  • 1935 Views
  • 6 replies
  • 1 likes

Solved!! Joining a plan with a different account region

Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to change my region? Or a different account i hope I don’t...

  • Casual Listener
  • Hey there so my account is American and I recently moved to france with my gf and she wants to buy a family plan her account is french mine is american can i join her family plan or do i need to c...
  • xUnworthy
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 2 replies
  • 0 likes

Content filter setting

Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots

  • Newbie
  • Which setting means "ON" and which means "OFF"? - both looks exactly the same - see attached screenshots
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution I tried moving from Duo to Family plan but Spotify extended my Duo instead

My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2024.I have the receipt that shows that I chose the Fa...

  • Newbie
  • My Duo plan was supposed to end at the end of April 2023. I wanted to switch to the family plan after that so just bought it. After buying, Spotify shows that my Duo plan is now valid until April 2...
  • Alex
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yo pagué el plan pero no me figura el pago en la app Spotify y si en BBVA

Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró

  • Visitor
  • Yo pagué mí plan pero no refleja el pago en Spotify, continúan cobrandome pero yo tengo en la app del banco como que spotfy me cobró
  • Kiril
  • Moderator
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes