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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78715 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58004 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195349 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28940 Views
44 replies
4 likes
PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
1029 Views
1 replies
0 likes
My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit. Help would be appreciated.
My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit. Help ...
Newbie
3980 Views
2 replies
1 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Plan Premium Family Device (iPad) Operating System (iOS latest) My Question or Issue Hi, when i browse my app under my account, I can see audiobooks which are able to b...
Newbie
195349 Views
265 replies
33 likes
PlanPremuimCountryCanadaDeviceiPad ProOperating SystemIos 17 My Question or IssueSo I’m in this random family that I don’t know anyone. I have 2 months free of premium but when I checked how much longer it has showed me random ppl in a family. I’m on...
Plan Premuim Country Canada Device iPad Pro Operating System Ios 17 My Question or Issue So I’m in this random family that I don’t know anyone. I have 2 months free of premium but w...
Spotify Star
339 Views
1 replies
0 likes
signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
signed up for the premium family plan, had my daughter join but on her spotify it still plays commercials and limits her skips. what can i do to change this?
Spotify Star
267 Views
1 replies
0 likes
PlanFree (currently)CountryUKDeviceiPhone 8Operating Systemi)S 16.2 My Question or IssueI'm trying to join my family's plan. I've just left my own premium account to join the family plan when I moved home. When I type in my address, Spotify can find ...
Plan Free (currently) Country UK Device iPhone 8 Operating System i)S 16.2 My Question or Issue I'm trying to join my family's plan. I've just left my own premium account t...
Newbie
486 Views
2 replies
0 likes
Plancurrent plan is free trying to join an existing family planCountryUSADevicegalaxy s12Operating Systemandroid(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe link sent to me only takes me to my home screen. There are no options to j...
Plan current plan is free trying to join an existing family plan Country USA Device galaxy s12 Operating System android (iOS 10, Android Oreo, Windows 10,etc.) My Q...
Spotify Star
306 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDevicePCOperating SystemWindows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the members in the page "Manage my family plan" , but there are no options to add or delete, just icons. I...
Plan Premium Family Country UK Device PC Operating System Windows 11, Chrome My Question or Issue I cannot manage members in my family plan. I can see the m...
Spotify Star
365 Views
1 replies
2 likes
My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it.Country Brazil
My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it. Country Brazil
Moderator
315 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got an invitation to a family plan. I logged in, wrote the address, but it says there is a...
...bsp; I got an invitation to a family plan. I logged in, wrote the address, but it says there is a problem. Why can't I join the family plan? We live at the same address, I have a Spotify account, I'm l...
Spotify Star
249 Views
1 replies
0 likes
PlanStudent premium to Family premiumCountryGermany DeviceSamsung Galaxy s23 ultra Operating SystemAndroid 13 My Question or IssueHello, I had a Student premium Abo and got an invitation to joing my Familys premium Abo yesterday. I followed the invit...
Plan Student premium to Family premium Country Germany Device Samsung Galaxy s23 ultra Operating System Android 13 My Question or Issue Hello, I had a S...
Spotify Star
296 Views
1 replies
0 likes
Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.
Got a email today asking to agree to get Spotify Premium for 14,99 despite the price rise. However, I can´t find the button I´m supposed to click on.
Spotify Star
1945 Views
4 replies
0 likes
All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked the accounts and everything is paid up and I still ca...
All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked th...
Moderator
306 Views
1 replies
0 likes
PlanPremium Family CountryItaly Operating SystemiOS My Question or IssueEven if I go to the section to remove a member from the plan, when I click on the option “remove member”, it sends me on a black page and nothing happens. I also tried from compu...
Plan Premium Family Country Italy Operating System iOS My Question or Issue Even if I go to the section to remove a member from the plan, when I click on the option “r...
Spotify Star
395 Views
1 replies
1 likes
Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
Bonjour, Comment mettre les paroles sur Spotify Kids ? Merci
Spotify Star
404 Views
1 replies
0 likes
I want to listen to same songs in sync on different devices. Currently i have Spotify premium.
I want to listen to same songs in sync on different devices. Currently i have Spotify premium.
Moderator
13016 Views
3 replies
0 likes
I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
I have some songs I don’t want displayed as played on my Home Screen but can’t get them to go away. Can you help without deleting others accounts on my families accounts.
Moderator
308 Views
1 replies
0 likes
Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared empty "currently not available". I logged out and in ag...
Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared e...
Regular
1152 Views
11 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
241 Views
1 replies
0 likes
It doesn't show up the button "CHANGE MY PLAN" or "UPDATE MY PLAN".
It doesn't show up the button "CHANGE MY PLAN" or "UPDATE MY PLAN".
Spotify Star
187 Views
1 replies
0 likes
