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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130994 Views
  • 32 replies
  • 8 likes
  • 130994 Views
  • 32 replies
  • 8 likes

Superuser Contribution Red warning on app open after migrating from Premium to Family Premium

PlanFamily PremiumCountryBrazilDevicePixel 4 XLOperating SystemAndroid 13 My Question or IssueI keep getting a big red warning on app open after migrating from Premium to Family Premium asking to add a payment form. Spotify does not even let me add a...

  • Newbie
  • Plan Family Premium Country Brazil Device Pixel 4 XL Operating System Android 13   My Question or Issue I keep getting a big red warning on app open after migrating from Premium to Family...
  • Yordan
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Family account not working. member accepted invite while traveling

I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot accept the family invite

  • Casual Listener
  • I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot a...
  • Wiggleydoo
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I change the user profile in Spotify website on PC?

My spouse is signed in with the profile, I can pull their account up (with their Playlists and settings), but I can not find a way to switch from their profile to mine. I'm using the website to listen from a PC. This should be a simple thing to do, j...

  • Visitor
  • ...isten from a PC. This should be a simple thing to do, just switch from one family member to another one. That way, we don't mess up each others preferences in listening.
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm trying to block explicit material but can't click on children's names.

I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.

  • Visitor
  • I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.
  • MihailY
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify has deleted some members from my family from my Spotify premium

Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof

  • Visitor
  • Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof
  • MihailY
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Can I sign up for Premium Spotify in Oman and use it in the UK too?

Can someone gift Spotify Premium from the UK? I have moved from the UK to Oman permanently and my sister wants to gift a year's worth (she lives in the UK) is this possible or would it be easier if I sort it out in Oman? How much would it be for a si...

  • Visitor
  • ...f I sort it out in Oman? How much would it be for a single and family subscription? Many thanks!!
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Unable to join a family account twice a year

Hi all!I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'. Someone else took the place in my 'old' family, so now I cannot use any family acount anymore. Can you h...

  • Casual Listener
  • Hi all! I wanted to join a new family account, but after filling in my details I got the message 'You can only change Spotify Family once a year'.  Someone else took the place in my 'o...
  • koyinsola
  • Newbie
  • 2621 Views
  • 3 replies
  • 1 likes
  • 2621 Views
  • 3 replies
  • 1 likes

Superuser Contribution Tenía el plan premium gratis y pague el plan familiar para 6 personas

Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar梁 parece que tengo que cerrarlo y abrir otro nuevo pero perdería toda la música gua...

  • Visitor
  • Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar🥺 parece que tengo que cerrarlo...
  • Lyubka
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t listen in offline

when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan

  • Visitor
  • when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan
  • Joan
  • Moderator
  • 164 Views
  • 1 replies
  • 1 likes
  • 164 Views
  • 1 replies
  • 1 likes

Superuser Contribution can't join spotify family plan "there was a problem please try again later"

family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in

  • Visitor
  • family member bought spotify family, error comes up "there was a problem please try again later" even when we put the correct address in
  • Ola1986
  • Casual Listener
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution me cobraron de mas en mayo

en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!

  • Visitor
  • en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
  • Lyubka
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...

  • Visitor
  • Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...
  • MihailY
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 145 Views
  • 1 replies
  • 0 likes

My husband can't join our Spotify Premium Family plan

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...

  • Casual Listener
  • I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
  • Maxim
  • Spotify Star
  • 510 Views
  • 1 replies
  • 0 likes
  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change a kids account to a regular account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 17100 Views
  • 12 replies
  • 2 likes
  • Premium for Family
  • 17100 Views
  • 12 replies
  • 2 likes

Superuser Contribution Premium Family

Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

  • Visitor
  • Hello   I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
  • Novy
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter is registered on my family plan, but then her account is not wo

as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.

  • Visitor
  • as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.
  • Joan
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to link specific Spotify profile to specific Alexa profile

I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to her Alexa profile but I can't find directions as to how t...

  • Visitor
  • I have 3 members in my Alexa household, each with their own profile. I'm on the premium family plan on Spotify so we each have a profile there. I want my wife's Spotify profile to be linked to h...
  • MihailY
  • Moderator
  • 903 Views
  • 1 replies
  • 0 likes
  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution activate premium family in quebec

Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec

  • Visitor
  • Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec
  • Vasil
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי

הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?

  • Visitor
  • הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?
  • MihailY
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes