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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20433 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179637 Views
32 replies
9 likes
PlanPremium DuoCountryPoland Device(iPhone 12 Pro Max, PC)Operating System(iOS 15.2, Windows 10) My Question or IssueFor some time now I've had Premium Duo plan that I used to share with my partner. However, we decided we want to change it to a Famil...
...lan that I used to share with my partner. However, we decided we want to change it to a Family plan with the rest of the family. My partner's sister created the Premium Family plan that she now manages....
Spotify Star
296 Views
1 replies
1 likes
PlanPremium DuoCountryAustraliaI want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audiobooks.. We want to swap the plan manager to my account so I can listen t...
Plan Premium Duo Country Australia I want to listen to audiobook feature that's only available to the plan manager. My partner is the plan manager who doesn't want to listen to audioboo...
Spotify Star
244 Views
1 replies
1 likes
Looking at getting the Premium Famiky Plan (Australia) my two children already have Premium - but was told they have to lose everything and go back to Free and then join (this was through online chat person at Spotify) But then in the write up about ...
...hat person at Spotify) But then in the write up about Famiky Plan it says if you already have Premium you can join the Family Plan. My original question was about when does it trigger to stop my c...
Spotify Star
413 Views
1 replies
0 likes
I recently joined my family's premium without realising audiobooks are not available on this plan. I already had a premium account myself that only renewed two days ago. Is it possible to return to my already existing plan for the rest of the month a...
I recently joined my family's premium without realising audiobooks are not available on this plan. I already had a premium account myself that only renewed two days ago. Is it possible to return to m...
Spotify Star
155 Views
1 replies
0 likes
ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni.Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. Ora però se accedo al programma e lei sta ascoltando io non...
ciao a tutti, ho attiavato oggi il mio account Family partendo dal mio premium che avevo da più di due anni. Ho mandato l'invito ad un mio famigliare che abita con me e la mail l'ha ricevuta. O...
Moderator
1175 Views
5 replies
0 likes
PlanPremium family CountryPortugalDeviceSeveralOperating SystemAndroid My Question or IssueSeveral accounts of the my family plan disappeared without notice. After inviting they again, an error message appeared saying they couldn’t join the plan beca...
Plan Premium family Country Portugal Device Several Operating System Android My Question or Issue Several accounts of the my family plan disappeared without notice. After i...
Spotify Star
487 Views
1 replies
0 likes
Plan - Spotify FamilyCountry - UKMy Question or IssueI have a Spotify Family Account and have 3 children, each with an Amazon Echo. They each want to listen to their own music and audio books etc at the same time. They don't have their own devices (p...
Plan - Spotify Family Country - UK My Question or Issue I have a Spotify Family Account and have 3 children, each with an Amazon Echo. They each want to listen to their own music and audio books e...
Spotify Star
271 Views
1 replies
0 likes
PlanPremiumCountryGermanyDeviceiPhone 14 Pro MaxOperating SystemiOS 17 My Question or IssueAufgrund Umstellung von Family Premium zu Free und wieder premium können meine Familienmitglieder nicht mehr beitreten. Sie waren vorher Teilnehmer, nun sind s...
Plan Premium Country Germany Device iPhone 14 Pro Max Operating System iOS 17 My Question or Issue Aufgrund Umstellung von Family Premium zu Free und wieder premium können m...
Spotify Star
353 Views
7 replies
0 likes
PlanfamilyCountryusaMy Question or IssueA family member received an email saying I cancelled their premium subscription, but I did not and they still come up as on the plan when I look at my account. Help.
Plan family Country usa My Question or Issue A family member received an email saying I cancelled their premium subscription, but I did not and they still come up as on the plan when I look at m...
Spotify Star
428 Views
1 replies
0 likes
Me and my family have payed for a family account for a log time period, but then we have stopped. After some time, we decided that we should continue paying for it, but now, we cannot join the family because it says that the address is incorrect (it ...
Me and my family have payed for a family account for a log time period, but then we have stopped. After some time, we decided that we should continue paying for it, but now, we cannot join the family...
Spotify Star
317 Views
5 replies
0 likes
PlanIndivdual PremiumCountryUSADevice My Question or IssueI am trying to upgrade my individual premium account to a family plan premium, however when I click on family plan, I am getting an error message: Oops, something went wrong, please try again....
Plan Indivdual Premium Country USA Device My Question or Issue I am trying to upgrade my individual premium account to a family plan premium, however when I click on family...
Spotify Star
297 Views
1 replies
1 likes
Hello Spotify,i just signed up for premium individual plan, then my family liked spotify better than apple music, so now i want to add them to my plan as well, and make a premium spotify family account. Once i go to setting, it doesnt let me change t...
Hello Spotify, i just signed up for premium individual plan, then my family liked spotify better than apple music, so now i want to add them to my plan as well, and make a premium spotify family a...
Spotify Star
166 Views
1 replies
0 likes
PlanNow free, looking for answers Premium familyCountryThe NetherlandsDevicesSamsung, different typesOperating SystemAndroid My Question or IssueI have a minor son (9y). I like to buy Spotify family, but I do not find the Spotify kids app in the Goog...
Plan Now free, looking for answers Premium family Country The Netherlands Devices Samsung, different types Operating System Android My Question or Issue I have a minor son (9y). I l...
Spotify Star
1258 Views
1 replies
0 likes
PlanPremium Family PlanCountryUnited StatesDeviceEcho Dot Kids I recently bought my kid her own Echo Dot and upgraded to the Spotify family plan because I got tired of my kid interrupting my music session. When I set up her Echo Dot, I made sure to e...
Plan Premium Family Plan Country United States Device Echo Dot Kids I recently bought my kid her own Echo Dot and upgraded to the Spotify family plan because I got tired of my kid i...
Spotify Star
950 Views
1 replies
0 likes
I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password was too short. Regardless of how long the password is, he ...
I signed up for the premium account and sent the invite to join my spotify account to my husband. When he was prompted to create an account he kept getting the error message that the password wa...
Spotify Star
3365 Views
8 replies
1 likes
DuoPremiumUSA Apple(iPhone, MacBoo Pro, Android)Operating System(iOS 17, Android, Catalina) I love audiobooks while my spouse does not but, since he's primary on our duo account, I can't use them (a very odd policy, I must say). We want to switch me ...
Duo Premium USA Apple (iPhone, MacBoo Pro, Android) Operating System (iOS 17, Android, Catalina) I love audiobooks while my spouse does not but, since he's primary on our duo a...
Spotify Star
1256 Views
1 replies
0 likes
PlanPremium FamilyCountryNZ to UKMy Question or IssueI have a Premium Family plan and moved from NZ to the UK. I tried to add a new family member (myself but another email account) and entered the NZ address but it would not add me. I then changed th...
Plan Premium Family Country NZ to UK My Question or Issue I have a Premium Family plan and moved from NZ to the UK. I tried to add a new family member (myself but another email account) a...
Spotify Star
231 Views
1 replies
0 likes
After I opened the invitation from one of my family members and filled in the correct address, it suggested the wrong one. Finally, when I was suggested the correct address and entered it, it still said that it was wrong. We've checked the address a ...
After I opened the invitation from one of my family members and filled in the correct address, it suggested the wrong one. Finally, when I was suggested the correct address and entered it, it still s...
Spotify Star
210 Views
1 replies
0 likes
Joined the family premium in June 2023. Took the 6 month package. It expired today, and the rest of my family joined without a problem. However, for me it shows an error code saying that I can only join a Spotify Premium Package once in 12 months. Wh...
Joined the family premium in June 2023. Took the 6 month package. It expired today, and the rest of my family joined without a problem. However, for me it shows an error code saying that I can only j...
Spotify Star
145 Views
1 replies
0 likes
My brother used to be on my premium family plan, however he moved out over a year ago and got his own plan. I removed him from my family in Spotify, but all of his music still shows up in my profile. This was done over a year ago. My wrapped was all ...
My brother used to be on my premium family plan, however he moved out over a year ago and got his own plan. I removed him from my family in Spotify, but all of his music still shows up in my p...
Moderator
282 Views
2 replies
0 likes
