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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137537 Views
  • 32 replies
  • 8 likes
  • 137537 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Premium Family multiple playlist not working

PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...

  • Casual Listener
  • Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
  • AdrianAmberAU
  • Casual Listener
  • 378 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 3 replies
  • 0 likes

Signing up for duo

I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?

  • Visitor
  • I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why? 
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Want to move to a family plan. Other members have existing plans.

I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?

  • Visitor
  • I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution continuo ouvindo propaganda

sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas

  • Visitor
  • sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas
  • Eni
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why?

PlanPremium FamilyCountryPoland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional Premium individual while I have my Family subcription in place alread...

  • Newbie
  • Plan Premium Family Country Poland   I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional P...
  • Bittencourt
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Validation of family address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi community members, maybe you can help me with the following issue. I have Spotify Family P...

  • Casual Listener
  • ...ommunity members, maybe you can help me with the following issue. I have Spotify Family Premium and I have invited my daughter as a member. When accepting the invitation one of the mandatory steps is t...
  • Lyubka
  • Moderator
  • 400 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Joining a duo whilst traveling abroad

I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...

  • Regular
  • I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
  • ninjamongki
  • Regular
  • 667 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 667 Views
  • 4 replies
  • 0 likes

Switched to Spotify Premium Family but how can I check I'm not being charged anymore for old Premium

Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription anymore? Thanks!

  • Visitor
  • Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription a...
  • kaworu_bloodpaw
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify cannot find my address

PlanPremiumCountryMalaysiaDeviceAcer Spin (Laptop)Operating SystemWindows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the a...

  • Casual Listener
  • Plan Premium Country Malaysia Device Acer Spin (Laptop) Operating System Windows 10   My Question or Issue   I cannot join my sister's family premium plan as Spotify states "T...
  • knayel
  • Newbie
  • 6271 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 6271 Views
  • 4 replies
  • 1 likes

cant accept DUO Invite

hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont allow me to accept her invite as it cannot confirm that I live in the sam...

  • Visitor
  • hi I'm tearing my hear out! I live with my wife   and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address  but Spotify wont a...
  • kaworu_bloodpaw
  • Roadie
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution The person I invated to my familiar plan can't access

My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.

  • Visitor
  • My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
  • Lyubka
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I stop spotify playing random suggestions I want to listen to my pl

Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription

  • Newbie
  • Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
  • MihailY
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that tried to join. Got the error that they can only join one...

  • Visitor
  • The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that t...
  • Joan
  • Moderator
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution mi banco me cambio el plastico y hoy no se pudo realizar el cobro

mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borro los miembros de mi familia esto es normal??

  • Visitor
  • mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borr...
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

i have been charged twice in a month

I don't know where is the problem, but I have been charged twice in one month.I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that solution in Spotify community website.IDK if that is ...

  • Casual Listener
  • I don't know where is the problem, but I have been charged twice in one month. I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that ...
  • kaworu_bloodpaw
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play music on two different devices simultaneously

PlanPremium FamilyCountry Device(iPhone 11)Operating System(iOS 16) My Question or IssueHello - I've been paying for a premium family plan for over a year, but still have not been able to play music on two different devices simultaneously. And before...

  • Newbie
  • Plan Premium Family Country   Device (iPhone 11) Operating System (iOS 16)   My Question or Issue Hello - I've been paying for a premium family plan for over a year, but still h...
  • Lyubka
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I payed this month and it's still showing me update your payment method

I have the receipt for this month and it's still showing me update your payment method ASAP massageNote i payed with PayPal and i haven't lost any of the premium features yet

  • Casual Listener
  • I have the receipt for this month and it's still showing me update your payment method ASAP massage Note i payed with PayPal and i haven't lost any of the premium features yet
  • Alex
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes