wife sudenly removed from family plan

[aszunasirpal]

Hi, 

for three months so far, we had a family plan subscription. My account was a "main one". Anyway, few days ago account of my wife was reversed to "free plan", as spotify coudn't verify her adress (as it was written in email that was send to both of us). I tried again to send invitation to her. But every time I tried, at the very last step, where you need to enter adreses information, after sending form, she got information that she can't be added to family plan...

Please help.

my account name is aszurnasirpal. 

[Bittencourt · Accepted solution]

Hi @aszunasirpal! Welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[aszunasirpal]

Hi,

Thanks for your prompt replay. Indeed I contacted with them via twitter account, and my issue was resolved via that channel.

[Bittencourt]

That was fast!

I'm glad I could help 🙂