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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172464 Views
  • 32 replies
  • 9 likes
  • 172464 Views
  • 32 replies
  • 9 likes

Superuser Contribution Pasarme a premium

Hola! No puedo pasarme a premium. Cada vez que lo intento me aparece un mensaje diciendo: ups parece que tu tarjeta o proveedor estan teniendo un mal dia..

  • Newbie
  • Hola! No puedo pasarme a premium. Cada vez que lo intento me aparece un mensaje diciendo: ups parece que tu tarjeta o proveedor estan teniendo un mal dia..
  • Maria_B
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium not working

I'm the titular of the Premium Family acocunt, and just for me it's not working. My account shows that I have the Free account..

  • Newbie
  • I'm the titular of the Premium Family acocunt, and just for me it's not working. My account shows that I have the Free account..
  • Maria_B
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for Family in different countries

My brother lives in the USA while I am living in the UK. My brother is subscribed to Spotify Premium while I use Spotify free. If my brother subscribes to Spotify Premium for Family in the US, will I be able to use his Spotify Premium for Family in t...

  • Visitor
  • My brother lives in the USA while I am living in the UK. My brother is subscribed to Spotify Premium while I use Spotify free. If my brother subscribes to Spotify Premium for Family in the US, w...
  • Maria_B
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Cant join a family subscribtion

So first of all i live in curacao which means i cant make an account because you dont support my country. So my mother goes to the netherlands and makes a family discripition. Then after alot of trouble i manage to make an account to then be told tha...

  • Casual Listener
  • So first of all i live in curacao which means i cant make an account because you dont support my country. So my mother goes to the netherlands and makes a family discripition. Then after alot of t...
  • osornios
  • Spotify Star
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot complete invitation process for premium for family

I accept invitation from my husband to join premium for family. I enter invite code and verify that I am not a robot, & then I enter my name, address, etc. but I still can't connect.

  • Newbie
  • I accept invitation from my husband to join premium for family. I enter invite code and verify that I am not a robot, & then I enter my name, address, etc.  but I still can't connect.
  • Maria_B
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't invite 5 relatives in family premium account

I can not add 5 relatives, just 4.; /In my settings only four options appear, please correct :(. I am the administrator of the family premium account.

  • Newbie
  • I can not add 5 relatives, just 4.; / In my settings only four options appear, please correct :(. I am the administrator of the family premium account.
  • Maria_B
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Premium Family account

I'm a family account administrator and three of my guests were eliminate by the system... I sent them the invitation but the system doesn't allow them to validate it... What I can do?

  • Newbie
  • I'm a family account administrator and three of my guests were eliminate by the system... I sent them the invitation but the system doesn't  allow them to validate it... What I can do?
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

plano familiar ativo mas a conta não tá funcionando como premium

Olá, Fiz um plano familiar e apesar de um dos usuários ter a conta ativa no painel de controle do plano, sua conta quando acessada permanece como uma conta "Free" e ele não consegue usufruir dos benefícios da conta que estamos pagando. Já removi ele ...

  • Newbie
  • Olá,    Fiz um plano familiar e apesar de um dos usuários ter a conta ativa no painel de controle do plano, sua conta quando acessada permanece como uma conta "Free" e ele não consegue us...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Re: changing from premium to family

This does not answer the question. If Mom has set up and is paying for the Family Premium does the other family members existing premium subscribtion stop coming out of their bank accounts once they are invited and accept the Family Premium invite?

  • Newbie
  • This does not answer the question.  If Mom has set up and is paying for the Family Premium does the other family members existing premium subscribtion stop coming out of their bank accounts o...
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 5 replies
  • 0 likes
  • 381 Views
  • 5 replies
  • 0 likes

Family member kicked out

ALL OF MY FAMILY MEMBER HAS KICKED OUT ,and i can't invite them back , say it can't vertify the address something like that , but they have send back the vertify email and fill in the same address and zip code and also doesn't work ,is there any solu...

  • Newbie
  • ALL OF MY FAMILY MEMBER HAS KICKED OUT ,and i can't invite them back , say it can't vertify the address something like that , but they have send back the vertify email and fill in the same address a...
  • justinewin_
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan Premium Familiar

Tengo agregada a mi mamá, y mis 3 hermanos, pero, Spotify me quita las cuentas de mi mamá y 2 de mis hermanos. Ya han sido varias ocasiones y mi "solución" ha sido hacer un ********* o contraseña diferente para que vuelvan a entrar, pero no pasa much...

  • Newbie
  • Tengo agregada a mi mamá, y mis 3 hermanos, pero, Spotify me quita las cuentas de mi mamá y 2 de mis hermanos. Ya han sido varias ocasiones y mi "solución" ha sido hacer un ********* o contraseña dif...
  • Maria_B
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

Well to start with it my brother bought Spotify Premium. Then he sent me an invite and I wanted to join. But as I have typed everything what was asked correctly in, the site said that the adress of my brother does not match with my adress which is bs...

  • Newbie
  • Well to start with it my brother bought Spotify Premium. Then he sent me an invite and I wanted to join. But as I have typed everything what was asked correctly in, the site said that the adress of m...
  • Maria_B
  • Moderator
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been eliminated from Family Plan

Hello! I have the Family Plan and one of the members can't log in with the plan anymore. I resend him the invitation but nothing works... Why has this happening? How can it be solved? The rest of us are using it without problems! thank you so much!!

  • Casual Listener
  • Hello! I have the Family Plan and one of the members can't log in with the plan anymore. I resend him the invitation but nothing works... Why has this happening? How can it be solved?  The r...
  • Maria_B
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with family account

Hi!I wanted to ask why do I have only 4 account to add to my Spotify Family instead of 5? how can i fix it? thanks,G.

  • Newbie
  • Hi! I wanted to ask why do I have only 4 account to add to my Spotify Family instead of 5? how can i fix it?   thanks, G.
  • Maria_B
  • Moderator
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Tengo un plan familiar premium y cancelaron las cuentas de mis hijas

Hola, cancelaron el acceso al plan familiar premiun a mis hijas y todos vivimos en la misma direccion. Las vuelvo a dar de alta y me indica que no han podido confirmar que vivimos en el mismo lugar, lo cual es ilogico la direccion es la misma. He rea...

  • Newbie
  • Hola, cancelaron el acceso al plan familiar premiun a mis hijas y todos vivimos en la misma direccion. Las vuelvo a dar de alta y me indica que no han podido confirmar que vivimos en el mismo lugar, ...
  • osornios
  • Spotify Star
  • 1155 Views
  • 1 replies
  • 0 likes
  • 1155 Views
  • 1 replies
  • 0 likes

family account frustration...

We just upgraded to Premium Family. Unless, I am doing something wrong, it seems we have to have seaparate accounts on multiple devices. We use the computer at home, and different people are at home at different times, and would not want to use whate...

  • Newbie
  • We just upgraded to Premium Family. Unless, I am doing something wrong, it seems we have to have seaparate accounts on multiple devices. We use the computer at home, and different people are at h...
  • mlynne
  • Gig Goer
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

My family account is error, all my family member is gone from the list

Dear Spotify team, Yesterday (6/9) is my automatic subscription and it was successfully charged to my credit card. All my family still can enjoy their account last night. But suddenly today (6/10), all my family members are gone from my family accoun...

  • Newbie
  • Dear Spotify team,   Yesterday (6/9) is my automatic subscription and it was successfully charged to my credit card. All my family still can enjoy their account last night. But suddenly t...
  • osornios
  • Spotify Star
  • 3223 Views
  • 1 replies
  • 0 likes
  • 3223 Views
  • 1 replies
  • 0 likes

Can login on app, but can't login on browser or reset password

I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an error. Other weird stuff: 1. I can log in to her account ...

  • Newbie
  • I have family premium. My daughter was kicked off for some unknown reason. When I try to invite her back it's not working. She receives the invite email, but when she clicks "accept" it has an e...
  • osornios
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • Login
  • 439 Views
  • 1 replies
  • 0 likes

Family plan

I made a Premium Family Plan and it was working well. One day my account turned back Free and I can't join Family Plan. I receive the invitatiin to join Plan by email but when I click to accept a message tells me that I'm in another family plan and c...

  • Newbie
  • I made a Premium Family Plan and it was working well. One day my account turned back Free and I can't join Family Plan. I receive the invitatiin to join Plan by email but when I click to accept a m...
  • Bittencourt
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Solved!! My family seem to be in another country!

I have a premium account. I have just upgraded to family and invited my son. he has followed a link in the email, and has been told he is in a different country. My setting is GB and my son is standing right behind me as I type? How do we fix this?

  • Casual Listener
  • I have a premium account. I have just upgraded to family and invited my son. he has followed a link in the email, and has been told he is in a different country. My setting is GB and my son is s...
  • NackJich
  • Casual Listener
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes