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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168249 Views
  • 32 replies
  • 9 likes
  • 168249 Views
  • 32 replies
  • 9 likes

Family premium problem logging in

I've upgraded out two premium accounts (which I'm paying for both) into one family account, as it's cheaper and other family can use it too. Trouble is when my wife tried to log back into her account it wouldn't accept her details. The guy I spoke to...

  • Newbie
  • I've upgraded out two premium accounts (which I'm paying for both) into one family account, as it's cheaper and other family can use it too. Trouble is when my wife tried to log back into her a...
  • osornios
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Address issue

Hi, I was actually enjoying the family premium with my brother but i got kicked out cause i couldn't verify. So he invited me again but I'm having trouble verifying the address as he forgots the format of our adress that he typed in years ago. Please...

  • Newbie
  • Hi, I was actually enjoying the family premium with my brother but i got kicked out cause i couldn't verify. So he invited me again but I'm having trouble verifying the address as he forgots the f...
  • feelikeastrangr
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

help

I cant log in with spotify premium 

  • Newbie
  • I cant log in with spotify premium 
  • feelikeastrangr
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

How to get family invite link

Hi,I just wanted to invite a family member to my account but when I started the family plan I saw that there is no invite link at the screen! There is just one option to Invite a family member with his Email!How can i get the invite code? I don't wan...

  • Casual Listener
  • Hi, I just wanted to invite a family member to my account but when I started the family plan I saw that there is no invite link at the screen! There is just one option to Invite a family member w...
  • 629 Views
  • 0 replies
  • 2 likes
  • 629 Views
  • 0 replies
  • 2 likes

Spotify mit Freunden nutzen?

Hey ist es verboten freunde als Familie einzuladen?Ich würde gerne mit ihnen das Family packet nutzen da es für alle billiger ist, aber ich möchte auch kein Stress bekommen.

  • Newbie
  • Hey ist es verboten freunde als Familie einzuladen? Ich würde gerne mit ihnen das Family packet nutzen da es für alle billiger ist, aber ich möchte auch kein Stress bekommen.
  • Maxim
  • Spotify Star
  • 1186 Views
  • 1 replies
  • 0 likes
  • 1186 Views
  • 1 replies
  • 0 likes

mudar forma de pagamento

Tenho o plano premium familiar só que meu cartão venceu e quero atualizar a forma de pagamento com meu novo cartão, só que todas vez que clico em mudar dados de pagamento aparece essa mensagem....''Opa, parece que seu cartão ou serviço de pagamento e...

  • Casual Listener
  • Tenho o plano premium familiar só que meu cartão venceu e quero atualizar a forma de pagamento com meu novo cartão, só que todas vez que clico em mudar dados de pagamento aparece essa mensagem....''O...
  • Bittencourt
  • Spotify Star
  • 5157 Views
  • 5 replies
  • 0 likes
  • 5157 Views
  • 5 replies
  • 0 likes

Felmeddelande

Recieve following message when accepting invite to family account: Kan inte gå med i Premium for Family Tyvärr! Du är redan medlem i den här (eller någon annan) Family-plan. Klicka nedan för att växla till det konto som du vill lägga till i Family-pl...

  • Newbie
  • Recieve following message when accepting invite to family account: Kan inte gå med i Premium for Family 😞 Tyvärr! Du är redan medlem i den här (eller någon annan) Family-plan. Klicka nedan f...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Receiving songs from a another user when using Spotify Premium

If I recive a song from a another Spotify user, can the rest of my family se this om their account egen using Spotify family?

  • Newbie
  • If I recive a song from a another Spotify user, can the rest of my family se this om their account egen using Spotify family?
  • 125 Views
  • 0 replies
  • 0 likes
  • 125 Views
  • 0 replies
  • 0 likes

Bank campaign and family price

There is a campaign from a bank from Turkey that we can pay %50 discount for Spotify account when we use their credit card. Does family member price include that campaign? If I pay from the bank which has the %50 discount campaign, I will pay just 10...

  • Newbie
  • There is a campaign from a bank from Turkey that we can pay %50 discount for Spotify account when we use their credit card. Does family member price include that campaign? If I pay from the bank w...
  • Maxim
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Keine Links mehr für Premium Family

Ich habe meine Schwester in meinen Family Account hinzugefügt.Bei den anderen drei Plätzen kann ich nur noch jemanden per email hinzufügen.Wieso fehlt die Möglichkeit per Link?Bei den anderen Plätzen steht "Auf eine Person warten. Link gesendet"Ich w...

  • Casual Listener
  • Ich habe meine Schwester in meinen Family Account hinzugefügt. Bei den anderen drei Plätzen kann ich nur noch jemanden per email hinzufügen. Wieso fehlt die Möglichkeit per Link? Bei den anderen P...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

move a playlist to another account in the

hi , i just updated my account to family premium and i don't know how to move a playlist for one account to another ,thanks

  • Casual Listener
  • hi , i just updated my account to family premium and i don't know how to move a playlist for one  account to another , thanks
  • Maxim
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

Inviting Premium Accounts for Family Plan

Hello, I'm planning on inviting my girlfriend to have a Family Acc. with me, she already has a premium account. If she accepts what will it happen to her premium status? Will her payments stop automatically or she has to do it manually?

  • Newbie
  • Hello,   I'm planning on inviting my girlfriend to have a Family Acc. with me, she already has a premium account. If she accepts what will it happen to her premium status?  W...
  • justinewin_
  • Roadie
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Premium For Family Invites

I recently just signed up for Premium for Family and I sent invites to my family members. It worked for my wife and daughter but I had to create email accounts for my two boys and when they click on the link it states 'Sorry! You're already a member ...

  • Casual Listener
  • I recently just signed up for Premium for Family and I sent invites to my family members. It worked for my wife and daughter but I had to create email accounts for my two boys and when they click o...
  • justinewin_
  • Roadie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

just upgraded to family account from premium but my family member is not receiving the link email.

I created a free account on my families iphone and have been waiting for the email with the link but it's been several hours and it still says "PENDING" on my end. Spotify has already changed my billing information to the family rate. I'd like to get...

  • Newbie
  • ...y billing information to the family rate.  I'd like to get what I'm paying for.
  • osornios
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add a family member

I bought premium and because I registered with facebook when a family member tries to register with the code it ask for adress and other info to verify we live in the same house. The problem is my facebook has no adress no info so it sends me back to...

  • Newbie
  • I bought premium and because I registered with facebook when a family member tries to register with the code it ask for adress and other info to verify we live in the same house.  The problem i...
  • marciomilheiro
  • Newbie
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Plan Familiar Premium

buena tarde, llevo muchos meses utilizando plan familiar prmium pero la semana pasada ya no me funciono. no entiendo que paso porque no me puedo vincular a nuevamente a esta cuenta. mis datos y los de mi familiar son; ******* mis datos *******

  • Newbie
  • buena tarde, llevo muchos meses utilizando  plan familiar prmium pero la semana pasada ya no me funciono. no entiendo que paso porque no me puedo vincular a nuevamente a esta cuenta.  mis d...
  • osornios
  • Spotify Star
  • 1592 Views
  • 5 replies
  • 0 likes
  • 1592 Views
  • 5 replies
  • 0 likes

Solved!! ho sottoscritto spotify premium family e non riesco più ad aprire l'app e sentire musica con i dati

o sottoscritto spotify premium family e non riesco più ad aprire l'app e sentire musica con i dati, mentre invece in wifi l'app funziona correttamente. come mai? anche l'accesso al sito dal cellulare in 4G è bloccato

  • Casual Listener
  • o sottoscritto spotify premium family e non riesco più ad aprire l'app e sentire musica con i dati, mentre invece in wifi l'app funziona correttamente. come mai? anche l'accesso al sito dal c...
  • lucio31
  • Newbie
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

Problema con Premium for Family -non è stato possibile confermare...

Salve, ho un regolare abbonamento Premium Faimily.Ho ricevuto una e-mail con quesot testo: "Non è stato possibile confermare che l'indirizzo per l'account xxxxxxx corrispondesse al tuo. Abbiamo quindi richiesto una verifica dell'account secondario sp...

  • Newbie
  • Salve, ho un regolare abbonamento Premium Faimily. Ho ricevuto una e-mail con quesot testo: "Non è stato possibile confermare che l'indirizzo per l'account xxxxxxx corrispondesse al tuo. A...
  • giovannigaetani
  • Casual Listener
  • 4027 Views
  • 6 replies
  • 1 likes
  • 4027 Views
  • 6 replies
  • 1 likes

Superuser Contribution Deactivated/ deleted spotify family account.

My family account is deleted without any warnings or anything. It's just gone as if it was never there. I guess it's bc i couldn't pay at he end of the month but i put money back and it should work now. Does anyone know how I can get my family accoun...

  • Newbie
  • My family account is deleted without any warnings or anything. It's just gone as if it was never there. I guess it's bc i couldn't pay at he end of the month but i put money back and it should work n...
  • Maria_B
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Re: setting up family does not work - it says we are in different countries!

I have the same problem. I invited my mother and brother, they didn't verify their location, and now they cannot join to my family plan. How can I invite them?

  • Casual Listener
  • I have the same problem. I invited my mother and brother, they didn't verify their location, and now they cannot join to my family plan. How can I invite them?
  • zeuruz_dgnr2
  • Casual Listener
  • 387 Views
  • 4 replies
  • 1 likes
  • 387 Views
  • 4 replies
  • 1 likes