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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179431 Views

32 replies

9 likes

  • 179431 Views
  • 32 replies
  • 9 likes

Family Premium Account

I have had a family premium account for more than a year now. Recently I started having trouble on my iphone where I would lose sound. Since then there were instances where my brother was listening on his laptop and I kept getting the message on wher...

Regular

I have had a family premium account for more than a year now. Recently I started having trouble on my iphone where I would lose sound. Since then there were instances where my brother was listening o...

205 Views

0 replies

0 likes

  • 205 Views
  • 0 replies
  • 0 likes

Can't add my Family to Premium

Hello dear Community, i cant add more people to my Spotify Premium Family account. I get the following errors "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal."

Newbie

Hello dear Community,   i cant add more people to my Spotify Premium Family account. I get the following errors "Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal."

osornios

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

family premium

helloi have a premium family account. i live with my wife and use this account together. 2 days ago spoty banned my wife becouse of the address. but we live together. bow she cant do confirmation. please help

Newbie

hello i have a premium family account. i live with my wife and use this account together. 2 days ago spoty banned my wife becouse of the address. but we live together. bow she cant do confirmation....

osornios

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Family Account aber die Adresseingabe nach der Einladung funktioniert nicht

Hallo alle zusammen, ich hätte mal eine Frage bezüglich des Einladung annehmens beim Spotify Family Konto.Ich als Kontoinhaber habe nun die Email an all meine Familienmitglieder gesendet, allerdings wird ihnen beim Eingeben der Adresse angezeigt, das...

Newbie

Hallo alle zusammen,   ich hätte mal eine Frage bezüglich des Einladung annehmens beim Spotify Family Konto. Ich als Kontoinhaber habe nun die Email an all meine Familienmitglieder g...

Mirotheus

Regular

1721 Views

1 replies

0 likes

Adresse
Premium for Family
  • 1721 Views
  • 1 replies
  • 0 likes

Solved!! Premium familiar

tengo una duda, me acabo de suscribir al premium de spotify, pero me quiero cambiar al plan familiar alguien sabe si van a cobrar los dos planes o solo el familiar que realizare por ultimo, gracias.

Newbie

tengo una duda, me acabo de suscribir al premium de spotify, pero me quiero cambiar al plan familiar alguien sabe si van a cobrar los dos planes o solo el familiar que realizare por ultimo, gracias.

mx-aaronjuan

Newbie

1071 Views

8 replies

0 likes

  • 1071 Views
  • 8 replies
  • 0 likes

Superuser Contribution Family Premium

I signed up Family Premium yesterday, but l'm still offline!! The payment is done, I checked my account and 149kr has been payed yesterday. I have tried to logg out and in om my Spotify account, but it dosen't helpI invited my sons but they haven't r...

Newbie

I signed up Family Premium yesterday, but l'm still offline!! The payment is done, I checked my account and 149kr has been payed yesterday. I have tried to logg out and in om my Spotify account, b...

Alfredo

Roadie

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify étudiant

Bonjour, je viens de m'abonner à Spotify Premium pour Étudiants mais mon compte est toujours en version free. Cela signifie que je dois attendre ou bien est-ce un bug?

Newbie

Bonjour, je viens de m'abonner à Spotify Premium pour Étudiants mais mon compte est toujours en version free. Cela signifie que je dois attendre ou bien est-ce un bug?

Alfredo

Roadie

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Music stops playing on my phone when daughter starts

Heyjust joined spotify and when my daughter plays a song it comes onto my onegiving the option of listening to my iphone or her Samsung J5how can we have seperate accountsplease helpthanks

Newbie

Hey just joined spotify and when my daughter plays a song it comes onto my one giving the option of listening to my iphone or her Samsung J5 how can we have seperate accounts please help thanks ...

Maxim

Spotify Star

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family

I got kicked out of the Family membership because they couldn’t verify that my location ist the same as the hosts location... he also sent me a new invitation but I could join for the same reason.. please help if anyone knows what I shall do..

Newbie

I got kicked out of the Family membership because they couldn’t verify that my location ist the same as the hosts location... he also sent me a new invitation but I could join for the same reason.. p...

Alfredo

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Spotify no me deja administrar mi plan familiar, como se puede hacer?

Estoy intentando dar de baja a una persona para poder dar de alta a otra de mi familia, pero spotify no me permite entrar a esta parte de mi cuenta.

Newbie

Estoy intentando dar de baja a una persona para poder dar de alta a otra de mi familia, pero spotify no me permite entrar a esta parte de mi cuenta.

273 Views

0 replies

0 likes

  • 273 Views
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Superuser Contribution probleme mit adressbestätigung

die mitglieder meines Premium Family Accounts haben eine mail bekommen, dass sie ihre adresse bestätigen sollen, das haben sie getan und bekommen eine fehlermeldung .ich bekam folgende mail: Danke, dass du dich für Premium Family registriert hast.Wir...

Newbie

die mitglieder meines Premium Family Accounts haben eine mail bekommen, dass sie ihre adresse bestätigen sollen, das haben sie getan und bekommen eine fehlermeldung . ich bekam folgende mail: &n...

Wohnsinn10

Casual Listener

2296 Views

3 replies

1 likes

  • 2296 Views
  • 3 replies
  • 1 likes

Problemas com plano familiar

Estou tentando remover um familiar meu de meu plano familia porém sempre que vou em plano familiar e clico em '''ir'' para gerenciar os membros, aparece a mensagem ''Ôpa, algo deu errado. Tente novamente.'' O erro persiste.. Alguem sabe o que posso f...

Newbie

Estou tentando remover um familiar meu de meu plano familia porém sempre que vou em plano familiar e clico em '''ir'' para gerenciar os membros, aparece a mensagem ''Ôpa, algo deu errado. Tente novam...

Bittencourt

Spotify Star

812 Views

2 replies

0 likes

  • 812 Views
  • 2 replies
  • 0 likes

Family Adress where ?

Hello everyone =),I have a pretty simple question ! In our family we are planing to get Spotify Family, because than we could save up money But nobody of us has a clue where we can fill in our adress, so that spotify know that we live in the same hou...

Newbie

Hello everyone =), I have a pretty simple question ! In our family we are planing to get Spotify Family, because than we could save up money 😉 But nobody of us has a clue where we can fill in our a...

kejt_

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Pagamento nao processado

Possuo o familiar premium e ja foi pago a fatura do cartão dentro do prazo,sendo que ja recebi uma confirmação do mesmo,e o Spotify fica acusando que nao houve pagamento, inclusive não recebi nenhum recibo.

Newbie

Possuo o familiar premium e ja foi pago a fatura do cartão dentro do prazo,sendo que ja recebi uma confirmação do mesmo,e o Spotify fica acusando que nao houve pagamento, inclusive não recebi nenhum ...

Bittencourt

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Annoying

Porque no puedo agregar a mi hermana aBecause I can not add my sister to my family plan, it always returns me to the same place where I start (Redeem coupon) , Is not I supposed to be paying to invite anyone? Solve this please ...

Newbie

Porque no puedo agregar a mi hermana aBecause I can not add my sister to my family plan, it always returns me to the same place where I start (Redeem coupon) , Is not I supposed to be paying to i...

129 Views

0 replies

0 likes

  • 129 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium family

Ich habe mit meinem Account Premium Family gekauft und das funktioniert auch bei allen familienmitgliedern die ich eingeladen habe, aber ich selber habe kein Premium.Hab mich auch schon gefühlt 100x aus- und eingeloggt.Danke schon mal für die Hilfe!

Newbie

Ich habe mit meinem Account Premium Family gekauft und das funktioniert auch bei allen familienmitgliedern die ich eingeladen habe, aber ich selber habe kein Premium. Hab mich auch schon gefühlt 1...

GiStani

Newbie

305 Views

2 replies

0 likes

  • 305 Views
  • 2 replies
  • 0 likes

Cuenta Familiar Premium

Cuando intento ingresar a "gestiona tus cuentas familiares" me sale el siguiente error

Casual Listener

Cuando intento ingresar a "gestiona tus cuentas familiares" me sale el siguiente error    

tiago9-9

Newbie

286 Views

4 replies

1 likes

  • 286 Views
  • 4 replies
  • 1 likes

Problema al comprar spotify por paypal

Buenas Días/Tardes/NochesHace varios dias estoy intentando comprar la promocion de Spotify de 9$ por 3 meses pero no me deja me redireccion al pagar a esta pagina (http://prntscr.com/fmpnq6)Ese es el link de la foto

Newbie

Buenas Días/Tardes/Noches Hace varios dias estoy intentando comprar la promocion de Spotify de 9$ por 3 meses pero no me deja me redireccion al pagar a esta pagina (http://prntscr.com/fmpnq6) Ese e...

165 Views

0 replies

0 likes

  • 165 Views
  • 0 replies
  • 0 likes

ayuden por favor

Alguien sabe por qué me cobraron más de lo de debido?, tengo apenas ganando el segundo mes de la cuenta familiar y para el pago del segundo mes me lo cobraron doble los culero

Newbie

Alguien sabe por qué me cobraron más de lo de debido?, tengo apenas ganando el segundo mes de la cuenta familiar y para el pago del segundo mes me lo cobraron doble los culero

135 Views

0 replies

0 likes

  • 135 Views
  • 0 replies
  • 0 likes

Sem acesso as contas familiares

Olá. Eu não estou conseguindo acessar as informações da minha conta familiar. Não estou conseguindo gerenciar as contas. Como faço?

Newbie

Olá. Eu não estou conseguindo acessar as informações da minha conta familiar. Não estou conseguindo gerenciar as contas. Como faço?

Bittencourt

Spotify Star

329 Views

3 replies

0 likes

  • 329 Views
  • 3 replies
  • 0 likes