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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Add a member who has a previous account registered in another Country

I live in Italy and I have Spotify Family. I want to add my son that lives with me and previously had an account Spotify in Spain without loosing his playlisyts.Ho un account Spotify family vorrei aggiungere mio figlio che vive con me in Italia. Prim...

  • Casual Listener
  • I live in Italy and I have Spotify Family. I want to add my son that lives with me and previously had an account Spotify in Spain without loosing his playlisyts. Ho un account Spotify family v...
  • Hubo
  • Community Legend
  • 252 Views
  • 4 replies
  • 0 likes
  • 252 Views
  • 4 replies
  • 0 likes

Family account

Nachdem ich ein Family Account abgeschlossen habe, habe ich meine Familie eingeladen. Alles hat eine Woche prima funktioniert und jetzt haben die Mitglieder keinen Zugriff mehr. Was ist da los?

  • Newbie
  • Nachdem ich ein Family Account abgeschlossen habe, habe ich meine Familie eingeladen. Alles hat eine Woche prima funktioniert und jetzt haben die Mitglieder keinen Zugriff mehr. Was ist da los?
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Lost my premium subscription

Hi, today when I opend my spotfiy I noticed that my premium subscription is gone. I don't know why. I asked the family member who invited me and she said that I'm still in the list of family members that are using the family premium. Help me solve th...

  • Newbie
  • Hi, today when I opend my spotfiy I noticed that my premium subscription is gone. I don't know why. I asked the family member who invited me and she said that I'm still in the list of family m...
  • Hubo
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Account problems between app and web

Hi, on browser version my account shows Premium Family and it's correct.On my Android app it shows free account with 7 days Premium Trial.How can I fix it and have my Family Premium on my smartphone?Thanks a lot.

  • Casual Listener
  • Hi, on browser version my account shows Premium Family and it's correct. On my Android app it shows free account with 7 days Premium Trial. How can I fix it and have my Family Premium on my s...
  • May2017
  • Casual Listener
  • 411 Views
  • 8 replies
  • 0 likes
  • 411 Views
  • 8 replies
  • 0 likes

Pagamento

Eu tinha o plano familiar, mas deu problema no pagamento e a conta foi pausada. Hoje fizemos o pagamento que tinha ficado e continua pausada, terei que refazer o plano familiar?

  • Newbie
  • Eu tinha o plano familiar, mas deu problema no pagamento e a conta foi pausada. Hoje fizemos o pagamento que tinha ficado e continua pausada, terei que refazer o plano familiar?
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Abbonamenti con credito telefonico

Voglio comprare l abbonamento a premium ma non ho poste pay carta di credito o conto corrente. Non posso pagare con la moneta virtuale. Ho una scheda 3, posso pagare con credito telefonico?

  • Newbie
  • Voglio comprare l abbonamento a premium ma non ho poste pay carta di credito o conto corrente. Non posso pagare con la moneta virtuale. Ho una scheda 3, posso pagare con credito telefonico?
  • 1590 Views
  • 0 replies
  • 1 likes
  • 1590 Views
  • 0 replies
  • 1 likes

Conta Universitaria.

Há dias venho tentando assinar a conta universitária, fiz todo o processo de assinatura, preenchi os formulários, enviei a declaração de matrícula da instituição, enfim, fiz tudo. Porém, no final do processo, tinha mensagem afirmando que a Spotify ir...

  • Newbie
  • Há dias venho tentando assinar a conta universitária, fiz todo o processo de assinatura, preenchi os formulários, enviei a declaração de matrícula da instituição, enfim, fiz tudo. Porém, no final do ...
  • Bittencourt
  • Spotify Star
  • 2167 Views
  • 1 replies
  • 1 likes
  • 2167 Views
  • 1 replies
  • 1 likes

Trotz Bestätigung meiner Adresse wurde mein Konto zurückgestuft bei family

Hallo,ich bin vor kurzem in eine Spotify Family eingetreten und habe eine Mail bekommen, dass ich meine Adresse verifizieren soll. Das hab ich dann auch gemacht, jedoch kam nach einer Woche die Mail, dass dies nicht geklappt hat und ich wurde wieder ...

  • Newbie
  • Hallo, ich bin vor kurzem in eine Spotify Family eingetreten und habe eine Mail bekommen, dass ich meine Adresse verifizieren soll. Das hab ich dann auch gemacht, jedoch kam nach einer Woche die M...
  • Maxim
  • Spotify Star
  • 1463 Views
  • 1 replies
  • 0 likes
  • 1463 Views
  • 1 replies
  • 0 likes

Solved!! Unavailable songs

Hello,I have spotify premium and am living in the USA. I have Dutch family and I really like their music, most of these songs aren't available in the USA. Is there any way to unlock those songs so I can listen to them?Kind regards

  • Casual Listener
  • Hello, I have spotify premium and am living in the USA. I have Dutch family and I really like their music, most of these songs aren't available in the USA. Is there any way to unlock those songs s...
  • cadmielp
  • Roadie
  • 1854 Views
  • 5 replies
  • 0 likes
  • 1854 Views
  • 5 replies
  • 0 likes

Problema plan familiar

Buenos dias, cuento con un plan familiar de spotify y hoy me encuentro con que sacaron a todos los miembros del plan, al intentar enviarle la invitación a los miembros les dice que la dirección no es la correcta, hay alguna forma de saber cual es la ...

  • Newbie
  • Buenos dias, cuento con un plan familiar de spotify y hoy me encuentro con que sacaron a todos los miembros del plan, al intentar enviarle la invitación a los miembros les dice que la dirección no es...
  • patyrivera33
  • Newbie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Problem with my family account

I have Spotify premium, my family are in travel at this time but they live with me. I took spotify to us but as they are not in Canada at this thime. They can't use spotify! Spotify asks for a Code! But I don't find the code!? I use the first way to ...

  • Newbie
  • I have Spotify premium, my family are in travel at this time but they live with me. I took spotify to us but as they are not in Canada at this thime. They can't use spotify!  Spotify asks for a...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Changing from free to family

I was a free user until my cousin whom I'm sharing a room with has invented me to be part of his family plan. When I log into the Spotify webpage, everything shows correctly. When I use the app, it only shows me as a free user. I can't seem to change...

  • Casual Listener
  • I was a free user until my cousin whom I'm sharing a room with has invented me to be part of his family plan. When I log into the Spotify webpage, everything shows correctly. When I use the app, it o...
  • AdrianoBoas
  • Casual Listener
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

spotify family in un condominio

ciao è possibile attivare spotify family per account di proprietari di diversi appartamenti di uno stesso condominio (che quindi ha lo stesso indirizzo per tutti gli appartamenti)? grazie

  • Casual Listener
  • ciao è possibile attivare spotify family per account di proprietari di diversi appartamenti di uno stesso condominio (che quindi ha lo stesso indirizzo per tutti gli appartamenti)?  grazie
  • 209 Views
  • 0 replies
  • 1 likes
  • 209 Views
  • 0 replies
  • 1 likes

Why can't my son and I play Spotify at the same time?

We have the Premium for Family plan. When my son is listening to Spotify on his phone and I turn on Spotify to listen on my phone, it kicks off my son. What good is a family plan if only one user can listen to Spotify at a time? Are we doing somethin...

  • Newbie
  • We have the Premium for Family plan.  When my son is listening to Spotify on his phone and I turn on Spotify to listen on my phone, it kicks off my son.  What good is a family plan if o...
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

No puede darse de alta un miembro de mi familia

Mandé la invitación a un miembro de mi familia y no puede unirse según porque no coincide con mi dirección

  • Casual Listener
  • Mandé la invitación a un miembro de mi familia y no puede unirse según porque no coincide con mi dirección  
  • rre3
  • Casual Listener
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

About family sharing premium

Can someone help me? Why do I want to accpt premium family, but they said "You can not subscribe with this premium account for family You have been subscribed to 2 accounts in the last 12 months". What should i do?

  • Visitor
  • Can someone help me? Why do I want to accpt premium family, but they said "You can not subscribe with this premium account for family You have been subscribed to 2 accounts in the last 12 months". W...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

[Family] Address Error

Hello, guys! I really live with the guy who invited me for his Family Account, but when I was writting my address, I put a different addres because I changed the address where I live with him and the address that I was (other friend's house). So... S...

  • Newbie
  • Hello, guys!   I really live with the guy who invited me for his Family Account, but when I was writting my address, I put a different addres because I changed the address where I live with h...
  • osornios
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

family acount

I have just signed a new premium account when I missed a bill that was not deducted now I want to get a family account I paid 99kr 2-3 days ago I have to pay 149 now again if I want to get it started now?

  • Newbie
  • I have just signed a new premium account when I missed a bill that was not deducted now I want to get a family account I paid 99kr 2-3 days ago I have to pay 149 now again if I want to get it s...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

A mi familiar no le llega el correo para verificar su dirección

Hola! Hace más o menos unos 5 días me llegó un correo diciendo que a mi familiar le iba a llegar un correo para confirmar sus datos, sin embargo a mi familair no le ha llegado nada. Este es el correo que me llegó.

Captura de pantalla de 2017-05-20 21-25-17.png
  • Visitor
  • Hola! Hace más o menos unos 5 días me llegó un correo diciendo que a mi familiar le iba a llegar un correo para confirmar sus datos, sin embargo a mi familair no le ha llegado nada. Este es el corr...
  • osornios
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 725 Views
  • 1 replies
  • 0 likes

Premium Family Subscription DEVICE problems...

Hey all, I signed up for Premium Family a month ago and after one month of figuring out (and paying unnecessarily for multiple accounts) how add my three daughters and wife to the ONE account; I know have a problem with devices. When one of the three...

  • Newbie
  • Hey all,   I signed up for Premium Family a month ago and after one month of figuring out (and paying unnecessarily for multiple accounts) how add my three daughters and wife to the ONE a...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes