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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20277 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179358 Views
32 replies
9 likes
aile üyeliğinde adres doğrulamada gelen mail açılıp hiçbir şey yazılmadan submit yapılmadan ekran kapatılmasına rağmen üyelik planından çıkarılmıştır, yeniden davetiye gönderildiğinde ise adres doğrulamasını kabul etmemektedir. benzer sorunla karşıla...
aile üyeliğinde adres doğrulamada gelen mail açılıp hiçbir şey yazılmadan submit yapılmadan ekran kapatılmasına rağmen üyelik planından çıkarılmıştır, yeniden davetiye gönderildiğinde ise adres doğru...
Roadie
540 Views
1 replies
0 likes
Kartimdan odeme alindi fakat premium yukseltmem gerçekleşmedi. Sebebi ne olabilir.
Kartimdan odeme alindi fakat premium yukseltmem gerçekleşmedi. Sebebi ne olabilir.
Roadie
226 Views
1 replies
0 likes
Mi cuenta gratis no se cambia a plan familiar premium. Ya llené toda la información debida en el mail que recibí con la invitación al plan familiar y todo está correcto pero al momento de iniciar sesión en mi celular no se cambia mi cuenta gratis.
Mi cuenta gratis no se cambia a plan familiar premium. Ya llené toda la información debida en el mail que recibí con la invitación al plan familiar y todo está correcto pero al momento de iniciar ses...
183 Views
0 replies
0 likes
Hay una promoción que dice que pague cierto dinero y me dan 3 meses. Pagué ese dinero, me cobraron más de lo que decía y sólo me duró un mes.Ayuda.
Hay una promoción que dice que pague cierto dinero y me dan 3 meses. Pagué ese dinero, me cobraron más de lo que decía y sólo me duró un mes. Ayuda.
228 Views
0 replies
0 likes
My family members were added and then my premium sub canceled (b/c of outdated payment info). now i have to readd all family members. the only way to do this is now by email??? does anyone know how to add family with phone number and NOT email?
My family members were added and then my premium sub canceled (b/c of outdated payment info). now i have to readd all family members. the only way to do this is now by email??? does anyone know how t...
Spotify Star
196 Views
1 replies
0 likes
You kicked my wife out of the family account although she clicked the e-mail you sent her. Now she cannot join again because you think she doesn't live at my adress. Really? This is rediculous.
You kicked my wife out of the family account although she clicked the e-mail you sent her. Now she cannot join again because you think she doesn't live at my adress. Really? This is rediculous.
Spotify Star
313 Views
2 replies
1 likes
I upgraded my account to a family plan and invited 3 members of my family. The 3 family members which all reside in the same address can't join the plan. My account was opened through Facebook. I did not have an address on my fb profile. When they tr...
I upgraded my account to a family plan and invited 3 members of my family. The 3 family members which all reside in the same address can't join the plan. My account was opened through Facebook. I d...
Spotify Star
490 Views
3 replies
1 likes
Invitando un famigliare tramite email, a quest'ultimo non arriva.. c'è un modo alternativo?
Invitando un famigliare tramite email, a quest'ultimo non arriva.. c'è un modo alternativo?
Roadie
320 Views
1 replies
0 likes
HeyI have a problem by adding mij little brother to the family list of users. He does not receive the email of spotify to be added but the email adress i enter is right.it worked already by mij older brother.
Hey I have a problem by adding mij little brother to the family list of users. He does not receive the email of spotify to be added but the email adress i enter is right. it worked already by mij o...
Roadie
240 Views
1 replies
1 likes
A few month ago I bought Spotify-Family. Now one Family member went out and another want's to join. I kicked the one who want's to get out of it, and entered the e-mail of the new member. For me everything seems to be fine, but she won't get an e-mai...
A few month ago I bought Spotify-Family. Now one Family member went out and another want's to join. I kicked the one who want's to get out of it, and entered the e-mail of the new member. For me e...
Casual Listener
223 Views
1 replies
0 likes
Ive just upgraded to the family package and sent an invite to my parner to join but its saying error we need to be in the same country and cant get him past the first bit. Any ideas anyone
Ive just upgraded to the family package and sent an invite to my parner to join but its saying error we need to be in the same country and cant get him past the first bit. Any ideas anyone
Roadie
193 Views
1 replies
0 likes
My family member is removed from family account with the same address.Spotify can't provide premium service neither refund.What's the point to buy premium?
My family member is removed from family account with the same address. Spotify can't provide premium service neither refund. What's the point to buy premium?
Roadie
421 Views
1 replies
0 likes
Dear Spotify-Team, I have a family account together with my brother and my father. We all have the same adress. Last week, they both got an email with a call to verify their adress. They replied but unfortunately got kicked out of the abo. Can you te...
Dear Spotify-Team, I have a family account together with my brother and my father. We all have the same adress. Last week, they both got an email with a call to verify their adress. T...
Spotify Star
1021 Views
1 replies
1 likes
I typed in my address (which is the same as the main subscriber) but it says that they can't confirm that I'm staying in the same household as the main subscriber, and not letting me join the premium family even after typing the code and all.
...remium family even after typing the code and all.
Spotify Star
288 Views
1 replies
0 likes
How can I change family member email addresses? I have 3 kids and I need to change their email addresses to gmail address from my ISP email address.
How can I change family member email addresses? I have 3 kids and I need to change their email addresses to gmail address from my ISP email address.
Spotify Star
5017 Views
2 replies
0 likes
I dont know why I was kicked out of my family account! I was invited again by my sister and putting my resident adress doesn't work, it says my adress is wrong. However my family can still run a joint account. How can I check what is the common adres...
I dont know why I was kicked out of my family account! I was invited again by my sister and putting my resident adress doesn't work, it says my adress is wrong. However my family can still run a j...
Spotify Star
233 Views
1 replies
0 likes
En donde puedo ver la direccion que se registro. En mi pais no se usa el codigo de area y no se cual registre. Tengo el plan premium y ningun miembro de mi familia ha podido acceder x q no sabemos q codigo de area puse.Que hagoGracias
En donde puedo ver la direccion que se registro. En mi pais no se usa el codigo de area y no se cual registre. Tengo el plan premium y ningun miembro de mi familia ha podido acceder x q no sabemos q ...
159 Views
0 replies
0 likes
Hey guys!So yeah, I made the premium family and invite 3 people, 1 of them is there, working fine, but 2 of them enter the adress I filled on the subscribe of the premium family but spotify keep showing the message thats the wrong address of the owne...
Hey guys! So yeah, I made the premium family and invite 3 people, 1 of them is there, working fine, but 2 of them enter the adress I filled on the subscribe of the premium family but spotify k...
Casual Listener
242 Views
1 replies
0 likes
My husband and I both have 2 separate Premium accounts. I just signed up for the Family subscription today but how do I ensure I will no longer be charged separately on the original premium accounts?
My husband and I both have 2 separate Premium accounts. I just signed up for the Family subscription today but how do I ensure I will no longer be charged separately on the original premium a...
Roadie
212 Views
1 replies
0 likes
BuongiornoDa circa una settimana un mio familiare e stato disconnesso dall'abbonamento perché il sistema non riesce a riconoscere l'indirizzo... si può sapere da dove cerca i dati? Che indirizzi confronta?
Buongiorno Da circa una settimana un mio familiare e stato disconnesso dall'abbonamento perché il sistema non riesce a riconoscere l'indirizzo... si può sapere da dove cerca i dati? Che indirizzi co...
Roadie
355 Views
2 replies
0 likes
