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Charged Twice for student

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Charged Twice for student

Hi, i tried to buy the student premium for 4.99, it failed once so i tried again and it failled again i looked into my bank account and it took both 4.99 and i do not have premium what so ever. I'd very much like my 10$ CAD back

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Hey @user-removed,

 

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂


A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Hey @user-removed,

 

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂


A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.


If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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